Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5:1/202. Boxes were left outside our business opened and customers came ** and told us about it, missing items. This was in ************, ** it only says driver aid 50 on the package. I spent a lot of money at Amazon. I cant get a refund for stolen items. I want this on BBB for future purchases.
Business Response
Date: 05/03/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/03/2023

Complaint: 20004158

I am rejecting this response because:
The order delivered on may 1st. Customers came ** and told us empty box was outside on the side walk in front of our business.
Transaction number.,TBA306489952713

*************************
Business Response
Date: 05/10/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for confirming missing items. We have taken necessary actions and processed a refund on your Order

Refund amount : $108.65 and $122.23

Rest assured, you will see the credit within 3-5 business days back to Original payment method.

You can track the status of your refund here
**********************************************************************************
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Best regards,
*****
Amazon.com
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2 piece dress and sweater from the ***************************** which was featured from Niufaashion - Amazon Marketplace. The order was placed on 4/6 Order-ID *******************. While checking Amazon for another order I saw that they had this order marked as delivered on 4/18. I called Amazon and was told they would forward the complaint to the seller and that's all they could do. I received an email from Niufaashion - Amazon Marketplace which states it was delivered. I've reached out to Amazon several times and also to Niufaashion via the email and did not get a response. I would like proof that the package was delivered just like all other delivery done by Amazon. I would also like a refund or the merchandise delivered and me signing for it. As it stands now, I believe Niufaashion is a scam and is using ***************************** and Amazon to pull customers in.
Customer Answer
Date: 05/01/2023
The order # is as follows:
Order: 114-4879964-7049868)
Business Response
Date: 05/03/2023
Hello Ms *************** style="font-family: *******, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the deliver issue with the order #***-4879964-7049868 placed with a marketplace seller.

We've forwarded your feedback about the seller to our business team for further review.

A refund of $52.09 has been issued on May 2, ****************************************************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023
Issue resolved.
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an Ipad Pro **** inch 2022 version from amazon on 4/23/23 and my order was flagged for suspicious activity, I called to confirm the order was placed by me and they said the product would be shipped like normal. Delivery was scheduled for 4/25/23 and I still had not received by order by 4/27/23 nor was I informed on my order shipping. I called again on 4/27/23 to confirm what was going on that was told that they had no record of my confirming it was me and that the note had been made and that the payment would process and ship within 72 hours. Called again on 4/30/23 and was told that the item could not be shipped do to the flagging and that I would need to cancel the item and order it again. I tried to cancel the item and received an error stating it could not be canceled so I contacted customer service again on 5/1/23 and was told they could not manually cancel the order either, when I asked for a supervisor I was promptly hung up on. I called Amazon again and spent over an hour with a new customer support specialist that informed me there is nothing that can be done. They cannot ship my item or cancel it and that I would have to just wait a week after I was told that same thing the previous week.
Business Response
Date: 05/25/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to inform you that we were unable to ship the item due to inventory stock.

As per your request, we have cancelled the Order.
You can review it here
***************************************************
Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have uploaded a gift card to my amazon account (only one) and they sent me an email telling me that they will remove my account and not give me a refund. Amazon cards are actually used by Amazon to defraud their customers. I sent them the receipt from the person who sold it to me and my account is still blocked. Please I need help. They have scammed me more than 100 dollars. The Amazon email that they have scammed is: ********************* It is unfair that he is empowered to keep his clients money with the excuse of receipts.
Business Response
Date: 05/17/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2023-05-17
Customer Answer
Date: 05/17/2023

Complaint: 20003609

I am rejecting this response because:
Please give me access to the account to use my money and close the account again. Your terms and conditions are unfair. If I put a sign on the door of my house and say that if someone steps on my sidewalk I have the right to take their cell phone without return, I am committing a robbery even if I put up a sign, it is wrong. I understand the decision not to have me as a customer but first let me access my money, make purchases with it, complete them and then block me permanently.
Sincerely,

*************************
Business Response
Date: 05/21/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 06/04/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 06/04/2023

Complaint: 20003609

I am rejecting this response because:

I didn't know you couldn't buy gift cards and load them on Amazon. Please have mercy! Do not keep my money! The terms and conditions are abusive, there should be a pop-up window that warns that if the card to be charged is purchased from a third party, they will suspend the account. It is not normal for Amazon to steal giftcard money, why don't you partially block my account and prevent me from uploading giftcards? Or ask for kyc to upload giftcards but always allowing access to the money already uploaded. You are dirtying Amazon's image with attitudes like this. Please respect my property. Money is hard to earn here in *********.
Sincerely,

*************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A FAN: LivePure Bladeless Auto-Duster, Oscillating Fan w/Fil$141.09 ON AMAZON PROCESSED THROUGH THEM, YET ORDERED THROUGH OVERSTOCK.I AM GETTING THE RUN AROUND. I HAVE A WARRANTY ISSUE.OVERSTOCK HAS NOT RECORDS SINCE IT WAS PROCESSED THROUGH AMAZON.I NEED TO GET A REPLACEMENT. AMAZON WILL NOT GIVE ME MY LEGAL INFORMATION TO PROCESS MY CLAIM. I ASKED FOR THE MANUFACTURERS INFORMATION yet WAS REFUSED. IT WAS ON MY FORMER EMAIL ****************** My current email with Amazon is [email protected] IS NOT A GOOD FAITH COMPANY. I HAVE SIX WARRANTIES AND WAS UNABLE TO ACCESS THROUGH AMAZON.
Business Response
Date: 05/04/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:05/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a Totguard ebike from Amazon on September 4-5, 2022. This bike has had trouble with the display since we bought it. We have used it four times. This bike will not display anything so the bike won't work. We called Amazon and they said they do not know how to get in touch with the company that made it and could not give ** any info on where the bike came from. We paid $700 for this bike and now have a bike that won't work and can't find the manufacturer of the bike. We need help!
Business Response
Date: 06/11/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your eBike. We do understand that you wanted to contact manufacturer on eBike display issue.

We request you to please review the box provided with Bike, the manufacturer details should be provided on the Original box.
Please let us know if you were able to find, else we will review it further what can be done to help you on this to resolve.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon back on February sixth, that order says it was delivered on the tenth of February. I was away for military training during that period and have since returned. I have asked neighbors and friends about the order and ***** has seen or received it. Amazon has been contacted about it and they say that since I reported it past the 30 day **** that they are unable to help me in getting a refund or anything on my order.
Business Response
Date: 05/23/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your shipment from order #***-4642546-0388255.

Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Thank you for your understanding.
Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned an item to Amazon back in April. No refund was received, chatted with them and was told to wait until May for the refund to be received, did a chat today and was told to fill out a form to be considered for a refund For an item Amazon has received back in their possession. The company will not issue a refund even though they acknowledged that it was returned to them.The item was returned to *** which was Amazon's method of return chosen, once it was handed over to *** there is no tracking, the receipt says contact Amazon to find the status.
Business Response
Date: 05/03/2023
Hello Bryce,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my amazon membership and they will not reimburse my $179. I have called several times and still nothing! Their customer service experience **** has been no help whatsoever. We had our debit card compromised, so we had to get a new one. They now can't reimburse to that debit card used so they stated they'd send a check which NEVER arrived. They lie and keep your money. It's been 3 months and nothing!
Business Response
Date: 05/05/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with cancellation and refund of Prime Membership.

Upon reviewing, I can see that you have requested information on Check.

Im unable to track and will be checking with the concern team to understand if the check was issued/shipped. To investigate further, we need more information please share below details :

1) Name on check
2) Shipping Address for check
3) Phone number.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After ordering products for my 10 year old daughters birthday party, and waiting until the guaranteed delivery date, Amazon suddenly canceled the order. When we called they then also refused to issue a refund. They had apparently damaged the items in shipping. They refuse to replace the items and ship by guaranteed delivery date but also refuse to issue a refund. Claiming we must wait weeks until they receive the items. Mind you, these items were never delivered so there is no way for them to be "returned" and therefore nothing to "wait for". Amazon has stolen my money. In addition they are incredibly rude and have wasted several hours of my time.
Business Response
Date: 05/03/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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