Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 25, 2023 I purchased four items from Amazon.com (order #***-6602208-9564266) my total for this purchase was $55.25. I wrote down specific delivery instructions. On April 26, 2023 amazon said my order was delivered with a picture, but they delivered to the wrong address. I contacted Amazon that day, explaining I did not receive my delivery. Amazon said I had to wait and call back due to policy. I called back Monday May 1,2023 as I was instructed to by Amazon and now Amazon says they can not do anything about their mistake because the system says delivered. I explained again the delivery was wrong, you can read my instructions and look at the picture, they do not match. I never received my items but you took my money. Amazon said sorry for your loss have a nice day. This is stealing, this wrong. Amazon is keeping my money ($55.25) and I have no items in return.
Business Response
Date: 05/06/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order # 114-6602208-9564266.
At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We appreciate your understanding.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com

Customer Answer
Date: 05/07/2023

Complaint: 20002930

I am rejecting this response because: The items were never received by me because the Amazon delivery driver did not follow delivery instructions and delivered to the wrong address.

Sincerely,

*****************************
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for prime membership which pays for next day delivery free.I ordered two items today. One was a book that Im going to receive tomorrow. The other was a mesh screen for a door which day state is going to be received Tuesday.There is a warehouse in *********, *********, where it could be sent straight to me and I could have it by tomorrow with the other item. This is happened before with Amazon When I talk to the supervisor, they rectified the problem and sent it from the correct warehouse. Today I talked to a supervisor who said none of that was true it could not be done. This is not what I paid for.
Business Response
Date: 05/03/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the Prime Delivery of your order #***-5626152-2117044.

I've checked your order #***-5626152-2117044 and I'd like to confirm that both the shipments are on time without any delay and as per Prime two Day Delivery. I'd also like to confirm that we do not have the ability to choose a specific fulfillment center/ warehouse or carrier to ship out orders for our customers. This is an automated process done by our system after considering multiple factors.

The Prime FREE Two-Day Shipping has and continues to reference the shipping method used, which has not changed. When items ship through the designated carrier, they are shipped using the expedited shipping method specific to Prime shipments. There may certainly be carriers currently experiencing some delays, but items are still shipping out with the same methods.

The Amazon Prime Shipping Benefits description page (*****************************************************************************) states, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.

Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (*****************************************************************************) also specifies The Delivery date guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account closed wrongfully by Amazon after submitting documents I was asked to submit my account was put on temporary hold after making a purchase and I was told to lift the hold I would have to submit documents with a bank statement I went through the trouble of getting the bank statement sending it to Amazon just for my account to be permanently closed 2 minutes after I submitted the documents and I know that couldnt have been enough time for them to properly view my info Amazon wants to s**** with customers
Business Response
Date: 05/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/28/23 I ordered a ********* Lumix camera from amazon. The product description stated that a battery was to be included.Upon receiving the camera, I noted that, despite the product description, there was NO BATTERY INCLUDED. I started a chat session with an Amazon CSR, and that is where the problem really began. The rep was incapable of using basic English and could not understand my concerns. He or she kept telling me to return the camera for a full refund, when all I wanted was a $40.00 credit to cover the cost of purchasing a camera battery.I asked for a representative who was more familiar with the English language. Another rep entered the chat who immediately assailed me with personal insults and accusations, telling me that I was being ride and abusive. These claims are ABSAOLUTELY NOT TRUE. The rep would not address my concerns regarding the camera, and he ultimately disconnected the chat without addressing my concerns whatsoever.That same evening I received a call from a person claiming to be from Amazon. He threatened to close my account and accused me of being an "American bigot." This caused great distress for me and my spouse. At this point we are afraid that this unstable individual may try to cause us physical or financial harm.
Business Response
Date: 05/04/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the missing battery from this item. I do understand $40 would cover purchase of battery.

Im sorry to hear about the interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. I've forwarded your feedback to our leadership team to take necessary actions. We'll continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Your comments and suggestions will help us improve our store and offer better services.

Further, I've issued a $40 discount on your Order. You will see the credit back to Original payment method within 3-5 business days.

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone hacked my account. The system sends me a verification code to proper email address. Then asks for a secondary code which is being sent to a cell phone that is not ours. So we can't get into account. We have sent picture id's three times to Amazon and been on the phone over 36 hours with them. They tell ** to do the same thing all the time. I need the two step verification code removed!
Business Response
Date: 05/03/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked and see that your account has been reinstated and two step disabled. An email confirming the same was sent to you on May 1, 2023.

If you have any other issues with the account, Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:05/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a frequent shopper with this business. I am furious that a company that is ** based cannot provide ** based customer service. I have spent 2 hours trying thru chats phone calls and social media to obtain a *** based customer service number. When I call, and asked for someone in *****************, I am told that there is no way for the rep to transfer me to *****************. How is it that a ** based company that is worth ****************************************************** the country it is based in?
Business Response
Date: 05/03/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate that you took the time to share your concerns about our customer service.

I apologize if your recent experience was not up to our usual high standards. I'll make sure the appropriate people in our company see your message.

Amazon.com currently has customer service centers in North America, South *******, *******, *******, *****, ***************, *****, *******, *******, and ************.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I, *********************************, am the owner of Amazon Seller Account. I've been selling on Amazon.com but on April 15th, 2023 i received the notification that my account has been deactivated "Your Amazon.com selling privileges have been removed". I found out that it has happened because of the violation of Amazons Intellectual Property Policy for these 2 products: B0BV1J3X6M - Potential Trademark Text Misuse (***********),B0BTLXJN86 - Potential Trademark Text Misuse (HP).I have been selling under my listings and they were created by me. I got suspended because i used branded words like "***********" in my listings description.What is regarding the"HP" then here Amazon didn't even check if i really violated and what i've been selling, as "HP" in my case means "horse power", but not the tech. brand for which theyve suspended my store.On April 18, 2023, using my seller account, i've submitted the appeal to address the issue, providing the detailed plan of action with the root cause, corrective and preventive steps, but it has not been accepted and on the calls to Amazon which i've made after receiving the response,i was told that Im no longer allowed to sell on Amazon and they will not consider any of my appeals. I tried to understand why it's happening and why i am not given any chances for which i was told"for privacy reasons Amazon can not share this info". But it concerns my business and my account, on which ******************** holds in reserve ALL my money till now.Please, kindly help me with my situation to get the fair consideration of my case and account.Looking forward to hearing from you.
Business Response
Date: 05/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 22nd April, Amazon sent out a package under their "Subscribe and Save" programme. I had not signed up for this with consent, it was automatically added to my order (and the product is far more expensive than this product normally is, so it would have made no sense). I do not live in *******. I was only there visiting, and so have no use whatsoever for a subscribe and save on a more expensive than usual product that I would have only bought for fast shipping before I left.Anyway, I told Amazon this - not only do I not want the subscription, but the product wasn't even delivered. Amazon refused to return my money, which is unethical and outright theft.
Business Response
Date: 05/03/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that all the subscriptions are canceled. I've issued a full refund of $22.80 to your card used on the order. You will see the refund in 5 business days. You will receive an email once the refund is complete.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you!

Sincerely,

***** Born
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a blink mini camera in or around December 2022. Its inoperable and seems hacked. Im not getting my verification codes when attempting to sign into my account. The light turns red disconnecting from the Wi-Fi when Im trying to set it back up. I realized yesterday it was offline but not sure how long or why. I want a replacement or refund.
Business Response
Date: 05/04/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted ** with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact ** via phone:

**********************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Complaint: 20001742

I am rejecting this response because: *** replied. My email is *******************.

Sincerely,

***************************
Business Response
Date: 05/11/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Blink Cameras. Upon reviewing your correspondence, I see that our technical team had already contacted you and are working on the issue. I kindly request you to reply to our team, so that they can look into this and help you fix the issue.

I hope this helps. We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My account was deactivated in error due to being related to an account named "*********************************** 3". The actual owner of the related account named "*********************************** 3" is my fired bookkeeper - ***********************************. This person worked in my company from August 30, 2022, to October 6, 2022. I attached the following documents to confirm my statements:- Employment Agreement;- Notice of Termination;- Dismissal Order;- Letter of Settlement Payments;- Affidavit.The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:-- The same email address of user permission that my fired employee used on my seller account and her personal seller account. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.-- The same business address was in the Business Addresses Section. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when my account was already ********************************** Support may review my Plan of Action that I submitted through the appeal button to receive more information about connections that I severed.I can't help *********************************** to reinstate her seller account because she is from *******. Currently, she does not have the ability and desire to reactivate her seller account due to the humanitarian catastrophe in *******.Please, note! I attached the Affidavit that was notarized as additional support for my statements.So, I am the owner of one seller account - SteelBox. I do not own any other seller accounts on Amazon. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated in error. Based on the above, I request Amazon Support to reactivate my account.
Business Response
Date: 05/03/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/3/2023.
Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 05/05/2023

Complaint: 20001735

I am rejecting this response because: On May 4, I received a notification from Amazon Support that they are able to reinstate my account, but I need to provide additional information to assist them. Therefore, I would like to provide the necessary information and supporting documentation.

My account was deactivated due to being related to an account named "*********************************** 3". The actual owner of the related account named "*********************************** 3" is my fired bookkeeper - ***********************************. This person worked in my company from August 30, 2022, to October 6, 2022. I attached the following documents to confirm my statements:

-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments;
-- Affidavit.

The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:

-- The same email address of user permission that my former employee used on my seller account and her personal seller account.
My explanation. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.

-- The same business address was in the Business Addresses Section.
My explanation. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when the deactivation of my seller account.

********************** Support may review my Plan of Action that I submitted through the appeal button to receive more information about connections that I severed.

I can't help *********************************** to reinstate her seller account because she is from *******. Currently, she does not have the ability and desire to reactivate her seller account due to the humanitarian catastrophe in *******.

Please, note! I attached the Affidavit that was notarized as additional support for my statements.

So, I am the owner of one seller account - SteelBox. I do not own any other seller accounts on Amazon. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated in error. Based on the above, I request Amazon Support to reactivate my account.

Sincerely,

***********
Business Response
Date: 05/08/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on May 8, 2023.
Thanks, Amazon.com Seller
Performance

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