Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 20th I bought 2 dresses from Amazon for a wedding I am attending, both were from the same company Ever-Pretty. (ORDER # ***-6088260-4681063). I requested a refund of the Floor length sequin bodycon summer dress in dark green on 4/10, and on 4/14 I dropped the return in the *** BOX, along with a pair of shoes (that were refunded with no issues). A few days later I checked and I the shoes had been refunded and the dress had to no tracking information. I chatted with Amazon atleast 3x in the past 2 weeks, each one telling me that a "claim had been filed" and "not to worry", each time I explained what had happened. The last time I spoke to someone they told me I was eligible for a refund with their A to Z policy. Per that person I was to receive my refund by yesterday 5/1. Nothing. So I chatted back today. The first person I chatted with said there was no claim, and they could do one. I said No. He transferred me without asking. The next person told me that there was no claim and confirmed all the things I already knew and had told EVERYONE at Amazon, multiple times. After this person continued to give me old information and no new information other then there was no claim, I asked for a Supervisor. The idiot supervisor told me there was in fact a claim, and I would have to wait 30 days for my refund!? I dont have the dress, Im sorry its not tracking but I dont have it. And Amazon customer service is completely useless. Each person says something different, so you really cant be sure what is actually happening. Amazon why dont you take it up with your buddies at *** and **** and find out where all these packages are. Im a paying customer who has to waste my time talking to MULTIPLE people, to get no solid information. If I didnt have to shop at Amazon I wouldnt. Do better.
Business Response
Date: 05/04/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund was issued to your order for chair in the amount of $66.48 on Thursday, April 20, 2023. You will see the refund in 5 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/08/2023

Complaint: 20006892

I am rejecting this response because: you smart people are looking at the wrong dress. The GREEN dress is what we are talking about. GREEN not FLORAL. Also *** says its LOST IN TRANSIT. Im still waiting for my refund on the GREEN dress, not the FLORAL dress. One starts with an F and the one we're talking about starts with a G.

Sincerely,

*******************************
Business Response
Date: 05/10/2023
Hello *********,

Thank you for your reply.

I've checked with the concerned team and they have informed that we are unable to refund as the item isn't returned to the seller and an A-to-z claim was filed for the item either.

I'm sorry, there is nothing we can do in this case for an item which hasn't been returned and lost in transit.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20006892

I am rejecting this response because: it doesnt make any sense. Take it up with **** I will keep complaining until I get refunded.

Sincerely,

*******************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered custom books from Amazon Kindle Direct Publishing. The total books was 20. 19 were due in 1 shipment. The shipment arrived on 5/1/2023 with 7 of the 19 books, all damaged, and 12 books missing, instead the weight of the box was made up by text books. This is not the first time this happened. It happened with two previous orders of custom printed books for my business twice before in March and I contacted the company directly asking them to make this right - they said they would check into the shipping and packaging at their ******** plant, but could not offer a refund at that time. I am out $488 for the first shipment and I asked them to refund AND replace the books for this order which they refused. I was on the phone for 3 hours with 3 supervisors, ******, ********** and *****. ****** had a solution that was acceptable to me to refund the money for both orders. Before she could complete it we were disconnected. ********* and ***** were less than helpful and refused to even entertain the ability to help me, saying that it was a third party order and claiming they didn't know anything about Amazon Kindle Direct Publishing, or trying to blame the issues on the shipping company although the books were placed in a safe location and no outside damage to the box had occurred. I would like the company to send me ******************************************************************************************** March which were damaged and which they refused to remedy.
Business Response
Date: 05/03/2023
Hello Airian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders with books.

I would request you to please provide the information about which books were missing and the ones which are damaged along with the damaged books' pictures so that I can help you accordingly.

I'm sorry for this extra step, please be assured that I will do all I can to help you on this issue.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello this is ******************I have ordered several products from Amazon on the 31st of March to my friend's house.The thing is, he has received all the other products beside the 2 ** monitors($226.75).It still says that it has been delivered on April 2nd (on the tracking package page).I called Amazon **************** to report this, and what they said was that I have to file a report to the local police in order to get the refund.The important thing is that one of the agents who I called told me that she found a note saying that it might have been delivered to one of the Amazon Hub Locker(which I did not even request). Furthermore, there was no notice either to my friend or me that it will be delivered to the Locker. One more thing, the agents were not even sure whether it is delivered to the Locker, and if yes, they didn't know to which Locker it was delivered.*** I just want to claim that it is not my fault that I didn't receive the product, and there was no photo sent from the Amazon carrier that it has arrived to the address.*** I am requesting to get the refund of the 2 ** monitors without filing a report to the police. I believe it doesn't make sense to give out the personal information to file a report to the police for something that I didn't even do wrong. *** One important thing is that for the police filing is due May 17th, if there is no other way for BBB to help me out with this, it would be great if you could let me know before that date, so that I can at least get ready for the filing or look for other ways.I would really appreciate it if BBB could contact Amazon and help me out here for my request.Thank you very much.I will definitely provide the information needed for the refund.This is my e-mail address, ***************************** I look forward to getting your reply about this claim. Thank you.
Business Response
Date: 05/03/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and were sorry to hear that you havent received your items from order ending with #**** .

It's very important to ** that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments/Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package/item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon for not approving my application to sell Tri-clone products on their platform. I have purchased these products directly from the brand owner and have provided all the necessary documentation to Amazon, yet my application has been denied.I have submitted an invoice that meets all of Amazon's requirements, as well as photographs of the products taken at my warehouse after they were delivered by the supplier. Despite this, my application was rejected.At this point, I have invested money in the inventory but cannot sell it, even though I have a legal right to do so. This situation is harming my business, as I have certain financial obligations to repay my Amazon loan.Here are the contact details for the brand owner at Tri-clone, who can confirm the purchase of their products by my company:********************* AMKOR ************************ ******************* I will attach an invoice confirming the purchase, a bank statement verifying the transfer of funds to the account of the Tri-clone brand owner for the purchase of the products, a copy of my correspondence with the brand representative, and photographs of the products taken at my warehouse.I request that my application be approved and that I be granted permission to sell Tri-clone products on Amazon.Sincerely, *********************** ***********
Business Response
Date: 05/04/2023
Hello,
We have reviewed this sellers account and decided to deny seller's request to sell Tri-clone branded products based on investigation performed. We have taken this action based on evidences provided and the seller has been notified about this via email on 4th May 2023.
Thanks,Amazon.com Seller Performance
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,My name is *********************, and I am Amazon seller ***************************(Merchant token is A1ZPQOM9DCPQQR). I am writing to genuinely ask yo to help me with the issue I am facing. To reactivate my account, I was requested to submit the utility bill. Although my utility bill meets all the Amazon requirements, it has been rejected. Besides, the bill has been certified by the notary that confirms my bill is valid additionally. According to the mentioned above, I kindly ask Amazon team review my document one more tine and reactivate my account.The utility bill is attached to this letter. Best regards,*********************
Business Response
Date: 05/04/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/07/2023

Complaint: 20006633

I am rejecting this response because:My utility bill meets all the requirements you mentioned in your last message. Please review my documents one more.

Sincerely,

*********************
Business Response
Date: 05/10/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:05/02/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon for not approving my application to sell **************** products on their platform. I have purchased these products directly from the brand owner and have provided all the necessary documentation to Amazon, yet my application has been denied.I have submitted an invoice that meets all of Amazon's requirements, as well as photographs of the products taken at my warehouse after they were delivered by the supplier. Despite this, my application was rejected.At this point, I have invested money in the inventory but cannot sell it, even though I have a legal right to do so. This situation is harming my business, as I have certain financial obligations to repay my Amazon loan.Here are the contact details for my sales manager at ****************, who can confirm the purchase of their products by my company:********************* Strategic Account Manager **************** ************** *********************** www.****************** I will attach an invoice confirming the purchase, a bank statement verifying the transfer of funds to the account of the **************** brand owner for the purchase of the products, a copy of my correspondence with the brand representative, and photographs of the products taken at my warehouse.I request that my application be approved and that I be granted permission to sell **************** products on Amazon.
Business Response
Date: 05/05/2023
Hello,
We have reviewed information and unable to approve seller for gating application
Our investigation details are confidential.
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 7 September 2022 due to a Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to three thousand three hundred ninety-five dollars & sixty-four cents ($3,395.64) that need to be withdrawn as soon as possible.We are operating a business using the dropshipping model in accordance with Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help ** negotiate with Amazon to reactivate my account and withdraw my funds amounting to $3,395.64). Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always abided by the policies and guidelines of the marketplace. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 05/03/2023
Hello,
We are unable to reinstate the seller's account because the seller does not qualify for reinstatement under our policies.
Sincerely,
Amazon.com Seller Performance

Customer Answer
Date: 05/03/2023

Complaint: 20006529

I am rejecting this response because I have given them ample documentation for the past 9 months. I've spoken with him at least a dozen times as well. They have over $3,300 of my earnings and they refuse to give it to me.
My account has been inactive for almost 10 months. I've spent countless hours and money trying to resolve this major problem, but they refuse to acknowledge that they are withholding my earnings. All I receive is a generic rejection and they don't offer any explanation.

Sincerely,

*************************
Business Response
Date: 05/09/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Business Response
Date: 05/14/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Merchant Credit Team Amazon.com

Customer Answer
Date: 05/23/2023
I am *************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 7 September 2022 due to a Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to three thousand three hundred ninety-five dollars & sixty-four cents ($3,395.64) that need to be withdrawn as soon as possible. We are operating a business using the dropshipping model in accordance with Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $3,395.64). Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always abided by the policies and guidelines of the marketplace. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 05/26/2023

Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 7, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are eligible for transfer. The seller can write to ** at payments-****************************** to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 06/24/2023
I am *************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 7 September 2022 due to a Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to three thousand three hundred ninety-five dollars & sixty-four cents ($3,395.64) that need to be withdrawn as soon as possible. We are operating a business using the dropshipping model in accordance with Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $3,395.64). Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always abided by the policies and guidelines of the marketplace. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/28/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/03/01.

Seller performance team Amazon.com
Customer Answer
Date: 06/28/2023
I am rejecting this response because I have submitted multiple appeals and Amazon stated they would refund my money.

Sincerely,

*************************
Business Response
Date: 07/01/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 7/2/2023 confirming that funds will be disbursed on the next settlement date.
Customer Answer
Date: 07/11/2023

Complaint: 20006529

I am rejecting this response because the funds weren't deposited to my account on the next settlement date.
If Amazon agreed to release my funds, then why is my account still deactivated? They've agreed that I haven't done anything illegal.

Sincerely,

*************************
Customer Answer
Date: 08/15/2023
This is *************************. I am operating an Amazon Seller account but last 7 September 2022,, it got deactivated due to a violation of the Seller Policy and Seller Code of Conduct, as well as Dropshipping Policy. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating a business using a dropshipping model in accordance with in Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items;. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current account suspension. We have been proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon Marketplace again. Thank you for the time to read my request.
Business Response
Date: 08/17/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 17, 2023.

Thanks,

Amazon.com Seller Performance

Customer Answer
Date: 08/17/2023
I am rejecting this response because I have submitted over 20 appeals and haven't been able to get a clear explanation on why my account is still deactivated. It's been almost 1 year and there is still no resolution. I was finally refunded my proceeds after 10 months, so why is my account still deactivated?

Sincerely,

*************************
Business Response
Date: 08/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 22, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 08/22/2023

Complaint: 20006529

I am rejecting this response because I have filed 20 appeals and spoken with Amazon at least 12 times regarding activating my account. They have returned my proceeds which they were withholding. I have explained and complied with all of their requests and rules in all of my appeals, but everyone has been denied. It's been almost 1 year since my account was deactivated and I still haven't been told why my account has been activated.
Can you explain specifically what you need from me?

Sincerely,

*************************
Business Response
Date: 09/07/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email, on September 7th, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/07/2023

Complaint: 20006529

I am rejecting this response because Amazon hasn't specifically stated what information they need. I have attached the same email I continually receive from Amazon stating they need more information, but they never explain what that information is.
I have submitted over 15 appeals and have not received any feedback or explanation from Amazon. My account has been deactivated for over a year and don't know what else I need to do in order for it to be active again.
I'm a small seller and not having a business for the last year and has been financially crippling.
Amazon continues to give the same responses to the BBB and has never explained what they want me to do. My appeals are always detailed, contrite and proactive. Please tell me what I need to do or activate my account.

Sincerely,

*************************
Business Response
Date: 09/09/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 9th September 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 09/14/2023
Hello
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14/09/2023.
Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 09/14/2023

Complaint: 20006529

I am rejecting this response because Amazon hasn't specifically stated what information they need. Every response from Amazon is the same- "we need more information".  Please tell me what I need to do or activate my account as I've been sending appeals for over 1 year.
I previously attached the same email I continually receive from Amazon stating they need more information, but they never explain what that information is.  I have submitted over 15 appeals and have not received any feedback or explanation from Amazon.
My account has been deactivated for over a year and don't know what else I need to do in order for it to be active again. Amazon doesn't care about their third-party sellers and makes very little effort to partner with them.
I'm a small seller and not having a business for the last year and has been financially crippling.
Amazon continues to give the same responses to the BBB and has never explained what they want me to do.
My appeals are always detailed, contrite and proactive. Please tell me what I need to do or activate my account.

Sincerely,

*************************
Business Response
Date: 09/17/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 18, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/18/2023

Complaint: 20006529

I am rejecting this response because I have responded to the information needed with detailed explanations and what I will do going forward.
I've sent almost 20 appeals stating the root cause of the drop shipping violation, actions taken to resolve the drop shipping violations and what I will do to prevent drop shipping violations going forward.
My responses have been very detailed and lengthy since my account was deactivated over 1 year ago. Since my funds were released by Amazon earlier this year, Amazon acknowledges I've taken the necessary steps to be active, yet they have failed to do so.
My account was only active for less than 1 month before being deactivated. I've done everything asked and more. I've spent considerable time and money in order to get my account active, but still over 1 year later I'm waiting for a resolution.
Please activate my account.

Sincerely,

*************************
Business Response
Date: 09/20/2023
Hello,

We have received seller's submission but they do not have sufficient information to reactivate their account.

An email was sent to them informing them of this decision on September 19, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/20/2023

Complaint: 20006529

I am rejecting this response because I submitted another appeal based on the your latest denial. I've answered your questions you sent and followed all of your directions, but you still won't activate my account. I won't repeat what I've done before with FBM and will only ship FBA. I've stated that in my appeals, explicitly explained what I did incorrect before and what I will do going forward per Amazon's guidelines. What more do I need to do?
Your response was the same as every other appeal I've sent:
"Hello,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods."

Sincerely,

*************************
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Something was going on with the payment for Amazon Prime for April 2023. Amazon didn't have any authorization to charge my other card on their file. I only found out today from the bank that owns the card that Amazon put a transaction in for my Amazon Prime Subscription. This is FRAUD!!!!! They don't just get to charge my cards because they are on their file! When I called them, they didn't have good justification for doing this. They never made reasonable attempts to call me if something was going with the card that I have on file. My phone number has been the same for 22 years. Amazon cannot just pick a card from my file to charge. This is illegal and unauthorized!! Amazon.com already has a lawsuit against them - People of the ******************* v Amazon.com
Business Response
Date: 05/03/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** that an incorrect card got charged for your Prime membership.

We were unable to charge your selected payment method for Prime membership. To prevent any delays, the charge was applied to the backup payment method we have on file for you.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Please reply back to ** with the last four digits of the card for which you were incorrectly charged for Prime and we'll issue the refund for the same as an exception.

We look forward to hearing from you soon.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the 5th time this year alone stuff has been stolen from my front porch that you guys decided to deliver after hours or just throw at my front door. I know my office is shaped like a house but you don't seem to understand how to deliver correctly. I have large pink signed on my doors saying not to deliver after hours and delivery instructions yet my stuff still keeps getting stolen! Why not follow the directions instead of telling me to have it delivered to a locker!?!?!?!?? I pay for prime to my office not to a locker are you going to cover my gas and time to goto a locker!?!!??!?!
Business Response
Date: 05/03/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** that you did not receive your order even though the tracking shows as delivered.

I apologize for the inconvenience that you have experienced in this case.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/04/2023
***-5023802-9373848, ***-2213163-0189843, ***-8250012-0919431, ORDER # ***-1305073-0083404 ORDER # ***-8418117-0249052

THose are the order numbers for it each time you had to refund me money because you delivered after hours and they were stolen
Business Response
Date: 05/08/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** that you did not receive your order even though the tracking shows as delivered.

Upon checking I see that the Order ID: *******************, Order ID: ******************* and Order ID: ******************* were placed in November and are older than 45 days therefore we are unable to issue the refund.

For Order ID: ******************** and Order ID: ******************* I see that refund of $22.62 was issued on Monday, May 1, 2023 and $86.19 was issued on Tuesday, February 7, 2023 to your original payment method.

Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance in this matter.

Best regards,
Pratap
Customer Answer
Date: 05/09/2023

Complaint: 20006267

I am rejecting this response because: You did not contact me on the phone as requested, You dont seem to understand yes it was delivered but after hours so it was stolen, I just want you guys to make sure my stuff gets delivered on time instead of outside of my office after hours, I didnt know why this is so difficult to understand to be honest.

Sincerely,

***********************************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig on March 22, 2023, along with three other goods, which I subsequently returned on April 17, 2023. On the same day that I returned the four items, I got a refund for one of them. Amazon claimed to have received my orders and that the return team was handling them when I contacted them about my refund for the three additional goods. I received an email on April 24, 2023, informing me that the purchase I had returned, notably the wig, was different from the one that had been supplied to me. This is false, and despite my persistent requests, their staff refuses to be helpful and give me a refund. After I escalated the matter to the Amazon Executive Customer ********************* one of their representatives claimed that they were conducting additional inquiries even though one of their representatives asserted that they had already conducted a thorough investigation. Below is my succinct analysis of the situation. Please help me seek a refund. Order #: 111-0025953-2306602 Name on account: *********************** Original order date: 3/22/2023 Return Date 4/17/23 Called: 4/21/23: 3:28 PM, 32min Called: 4/21/23: 4:21 PM, 37min During both of these calls, the representatives stated that they had received all of the items that I returned and that they were being processed at the facility. They encouraged me to wait at least 2 weeks for my refund to be issued. Called: 4/30/23, at 1:23 AM, Agent said item return was not what we sent, 13 min Letter Stating 4/30/23, 6:19 AM stating that the item received did not match what we returned. . Call 4/30/23 at 1:19 PM, call lasted for 48 min Total time: 32 mins, 37 min, 13 min, 48 mins: 2 hours and 10 min . 5/1/23 Received a call from the Amazon Executive Customer ********************* 34 minutes, representative stated that they will conduct further research.
Business Response
Date: 05/03/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 111-0025953-2306602.

However, we can see that the investigation team already informed you with complete information on email sent to your registered email address.

Based on investigation, we cannot issue a refund for this order until we receive the correct item. Please return the correct item to us if you would like a refund.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/05/2023

Complaint: 20005695

I am rejecting this response because:
It is false and they have no proof that I didnt send it the right item. They have refused to send me evidence of what they received even though I provided them a video of the wig that I received and sent back. They are simply going by the words of other representatives rather than investigating and getting the truth. Its unfortunate how unprofessional and deceiving they are.

Sincerely,

******************************************

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