Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item that I bought at the Whole Foods drop off location. They were four items being returned at the time, the barcode, for three of these items were scanned, but the barcode for the heart shaped dish was not scanned. When I realize this I called Amazon right away and told them that and I was told Dont worry this happens all the time I was advised to wait until the item return to the warehouse and I would be refunded. I was never refunded and have called multiple times about this issue and have been told it was never scanned which I have explained over and over again each time I call . I was even told by a manager that she would notate the account and for me just to wait until after May 1 and call back to receive my refund.
Business Response
Date: 05/03/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the return of the 'Pampa Bay Love is in the Air Heart' from the order #***-1580204-8673031.

As informed by our specialist team, we've not received the product at our return centre. A refund will only be issued once the product is received and processed. In this case, please contact the return centre used to return the product.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/03/2023

Complaint: 20007489

I am rejecting this response because:I returned this bowl along with other items. The bar code for this item was not scanned by the clerk. As soon as I realized this, I called Amazon, performing my due diligence as the consumer. I was told not to worry that this happens all the time, by the representative from Amazon. He advised me to give a call back couple of weeks, allowing them time to receive the return and process the refund. When I called back, I was told it was not received. I have called many times cents and have still not been refunded for the item that I returned.

Sincerely,

*************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon and the items were damaged in shipping. The items were shipped in a box that was much too large for the items and no packing material was included in the box. The item was a medical paste, and the lids and seals were broken, and the contents spilled out. I requested a refund/return from Amazon but was told I was unable to return because the items were shipped to a freight forwarder. They said that they cannot be held responsible for items that had left the U.S. and shipped by a freight forwarder. I explained to them that the product had NOT yet left the US and was not shipped or handled by the freight forwarder because they received the package damaged. The freight forwarder did not ship the products and they are still located in *******. Amazon ignored this and continued to say that the freight forwarder would need to be held responsible. I stated several times to make sure it was clear that the freight forwarder never handled or shipped the product because they received it damaged and this point was ignored each time and I was told the freight forwarder is responsible for their shipping.
Business Response
Date: 05/04/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in 5 business days. I've also forwarded the feedback on the packaging for future improvement.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate Amazon's decision to justly rectify the issue although I do feel it a shame that it required making a formal complaint.

Sincerely,

*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I April 10th, 2023 placed an order for 2 Speedo Swimsuits with Amazon. Order #***-8708625-8168235. Received the swimsuits and they were the wrong color. I returned them both at the same time in the same package and received a refund for 1 of the swimsuits on April 16, 2023 in the amount of $73.46.Meanwhile, while waiting for my first refund I ordered (#***-9530975-5846646) the same Speedo Swimsuits again hoping I would receive the correct color I ordered in the first place. Same thing happened. Second order came and I returned both (2) swimsuits the same way per Amazon instructions. On Apr 20, 2023 I received a refund of $79.37 again for only 1 of the swimsuits. I should have received 2 refunds for 2 Swimsuits on both orders. Still awaiting and additional refund of $73.46 and $79.37.Items arrived together in two separate orders and returned the same way. The first order return was sent via *** Ground and the second return order was dropped off at ******.If items are sent together and returned together then why wouldn't the items be refunded together? Please do your best to resolve this issue for me. Thank you:)
Business Response
Date: 05/04/2023
**************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that both the orders have been fully refunded. The latest refund being on Thursday, May 4, 2023 for $79.37. You should see the refund in 5 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friday, April 28, ********************************************************* the amount of $39.57 and paid by debit card. I was given order number 113-5335915-9997005 and advised the product would arrive at my home the next morning (see all attachments). The product did not arrive as promised and 24 hours later I contacted Amazon via their online chat and chatted with someone named Gokulabalan **********. I made it clear that I wanted a refund and NOT a gift card. He stated my refund would be issued in a few days and I stated I wanted the refund credited to my bank immediately. He stated it would be refunded. However, it is not Amazon's policy to refund your money. They insist the money be placed in a gift card account. I was NOT happy about this and feel Amazon is committing fraud. Nevertheless, rather than go through a big hassle, I re-ordered the item and hope it is received. I believe Amazon should provide some form of compensation for their ineptness and total disregard for their customers.
Business Response
Date: 05/04/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Usually when a refund is issued to the credit card it takes around 3-5 business days or as per the bank policies. We are unable to issue instant refund in any form apart from Gift card and is also subject to availability.

I've forwarded the feedback about the issue to the higher leadership team so that they can consider it for future improvements.

Just to recap, a refund was already issued to the gift card balance and is completely used for the new order.

You can view your balance and usage history in Your Account here:

*************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since yesterdy I have been trying to place an order with Amazon. I have a gift card balance and would like to use that to pay for my order. When I attempt to use the box to place an order I am not able to use the desired form of payment, my gift card balance. I have done evrything which was suggested via chat but was still not able to enter my payment method. I went into security verification I was not able to use this either. The code would not take. Now I am told I do not have a balance on my gift card. That is not true. I have the gift card in my possession. I used it in eithe Februray or March to make a purchase of $58.00 which definitely leaves a balance of $42.00. Each time I go into the program it also tells me I have the balance.
Business Response
Date: 05/03/2023
Hello ******,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the usage of Gift card balance and we're sorry for the inconvenience.

Please be informed once the gift card is entered it is loaded into your account and you do not have to re-enter the code. Your current Gift card balance is $42.01. You can view your balance and usage history in Your Account here:

*************************************************

Further, gift card will be applied as the default payment for the orders, unless you uncheck the gift card balance in the payment option page at the checkout. If you're still facing issues, please write ** back and attach the screenshot of the error.

We hope to see you soon.
Regards,
Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/05/2023

Complaint: 20007324

I am rejecting this response because: I received a communication from Amazon and responded yeasterday. I was still unable to place my order. So I wrote to them again. Now they claim I can not place my oder because I do not have a credit card listed on the account. The gift card I have contains more than sufficient funds to pay for my order. I do not want to use my credit card on the account for the reason below, which I sent to Amazon in a communication this morning:
Message received from Amazon
Hello ******,
Thank you for writing back to **.
Up on further research I see that there is no active payment card in your Amazon account.
For security reasons, we also require credit card verification whenever an order is being placed. There should be a valid payment card/bank account in the account. You'll not be charged from the card unless the Gift card balance does not cover the entire cost for the order.

We hope to see you soon.
Best regards,
Abhishek
Sister ************************;*********************
To ************************************************************* *************************************************************
Abhishek,
Thank you again for your communication. For security reason, since I have enough on my gift card to pay for my order, I do not want my credit card on the account at this time.
During 2022 my credit card which was on file for Amazon was hacked for approximately $3,000 to purchase crocs and perfumes which were being sent to an address in *******, using my name. Also the credit card of another person who ordered items through my account was hacked for several hundred dollars.
I had a very difficult time to remove any credit cards listed on the account removed.

Since then I have received a new credit card and have not listed it on Amazon. When I used part of my gift card in February or March, I did not have my credit card listed the account.
I do hope this can be resolved in a good manner. The cost of the items I am ordering is less than the amount available on the gift card.
I look forward to hearing from you very soon.

Thank you,
Sister ******

Sincerely,

Sister *************************
Business Response
Date: 05/10/2023
Hello ******,

Thank you for writing back to us.

We're sorry to know about the experience you've had when you added the payment card.

To make you account sure and prevent any unauthorized access, enable two step on your account. Two-Step Verification is a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password on computers and devices.

To sign up for Two-Step Verification, follow the steps from this Help page:

************************************************************************************

Alternatively, I'd suggest you to add the card, place the order using the gift card balance and once the order is shipped you can remove the payment card from your account.

You can delete a credit card from your list of payment options in Your Account (*******************************************). Just go to "Your Payments", then select the card you wish to edit on the left side of the page. The card opens in the center of the page, click 'Edit' under the card name. Select 'Remove from Wallet' to remove the card from your account.

We hope this helps.

Best regards,
Abhishek
Amazon.com

Customer Answer
Date: 05/10/2023

Complaint: 20007324

I am rejecting this response because: This was my response to the last communication I received from Amazon. I would like to use my gift card and be finished with the order. Once I use the gift card I will be sure not to accept Amazon gift cards from anyone.
Sister ************************;*********************
To ************************************************************* *************************************************************
Once again I appreciate your response. However, I had two step verification when the account and credit card were hacked. The only one who had trouble to access my account was myself. I do not understand why I can not just use my gift card for my purchase. The card itself has more credit then I need for the purchase.
By the time the order is shipped anyone can access my account. From the time I stared the process and chatted with someone about the problem I was having the amount of the hack grew from approximately $2000 to $3000. And it was not as easy as your instructions to get my card removed.
Actually I have not used Amazon since that happened. The only reason I used it recently was because I had the gift card.

Thank you,
Sr. ******

Sincerely,

Sister *************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was randomly closed. Their account specialists are no help! They claim to have closed my account for too many returns. However, I have only returned one item this year. I purchased a refurbished phone that did not work, for what I needed.I tried explaining to them that I have had and used my account for several years. I have multiple subscriptions through them. Two of the subscriptions are for Amazon tablets that my kids use for school!I have emailed their account specialists three times. They keep sending me the same generic email. I have also contacted their customer support via phone. They advised me to talk through the email. I would like a resolution to this problem. I feel I have been treated unfairly in this situation.
Business Response
Date: 05/30/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Business Prime member who holds an Amazon Prime Business credit card with ***************** I upgraded to Prime Business in the past and my status was not being reported by Amazon to ***************** causing me not to earn the 5% I should have been earning. **************** is stating that Amazon is responsible for reporting my Business Prime membership and they were not reporting it. I've since needed to downgrade as I wasn't receiving the benefits on my credit card like I should have been. I've reported this to Amazon multiple times and they've said they'll get back without ever resolving it. They've also said that **************** is responsible, which is not true. Please resolve this and let me know when I can upgrade so that **************** can immediately recognize my Business Prime status. I need a direct contact (not general customer support) who can resolve this in real-time as every agent I've spoken with on the business side has been unable to help.
Business Response
Date: 05/30/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your Business Prime membership is now canceled. For better assistance you may want to reach out to our business prime support.

To contact us, visit ********************************************************** and follow the prompts.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/31/2023

Complaint: 20007286

I am rejecting this response because:
I have clearly stated to Amazon in my complaint that I will reinstate Business Prime once they are ready to immediately reinstate by credit card's benefits. Amazon takes months at times to respond to these complaints and I will not be paying for Business Prime until they confirm they will be taking immediate action to resolve this simple issue.

Sincerely,

*************************
Business Response
Date: 06/04/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the Business Prime membership.

I've checked the previous correspondence and see that your card ownership couldn't be verified. Could you please help me with more information about this issue so that I can check with the concerned team about this issue.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/06/2023

Complaint: 20007286

I am rejecting this response because:
I have responded to Praveen privately as he was not specific regarding what he needed and he is now checking internally with his team. I am rejecting as his team has not yet responded.

Sincerely,

*************************
Business Response
Date: 06/09/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for giving me time to do the research.

I've checked with the concerned team and they have informed me that you did not make any purchases during their Business Prime trial period of 9 March through 8 April 2023 which would have qualified for 5% back. In order to qualify, the you must have an active Prime membership. You can then choose your benefit option (5% back or 90 Day Terms) purchase by purchase.

You will earn 5% back after signing up for a Prime membership and completing a purchase. Until then it will remain at 3%.

5% Back rewards or 90 Day Payment Terms apply to **** purchases made at Amazon Business, AWS, Amazon.com and Whole Foods Market, if at the time of purchase the Basic Card Member has an eligible Prime membership on the Amazon account from which they applied.

If the Basic Card Member closes all authenticated Amazon accounts or unsubscribes from their eligible Prime membership, your Card will revert to earning 3% Back rewards or 60 Day Payment Terms.

Help Pages ************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Theres significant inconsistencies regarding selling restrictions across the **, ******, and ****** marketplaces. As a long term seller, weve been expanding our sales to ****** and ****** very successfully most of the time. Some marketplaces require brand approvals via gating no problem getting approval, however, there is a problem with Amazons execution once approved to list/sell brands. We have been selling Levis brand in the ** marketplace for years. We were recently approved, per Case ***********, to sell Levis brand apparel in ******. Unfortunately, that approval appears to be moot as we are unable to actually sell Levis brand product in ******. Weve opened numerous cases: ***********, etc., to try to resolve the problem each time we receive a different answer or reason. None of the answers or reasons solve the problem as we still cannot list Levis products in ******. Would you be able to help? Weve done everything right, but Amazon seems unable, or unwilling, to execute. Thank you -
Business Response
Date: 05/04/2023
Hello,

We have decided to approve this sellers account for the brand *******

We sent an email to the seller informing them of this decision on 04/03/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have an amazon seller account named ******************** registered to my email address *********************** My account was suspended on January 13, 2023. The reason for the suspension was the trademark policy violations I experienced in the past. I am writing my example violation: I created a product ad called Hello kitty plush toys and I never sold the product. Amazon sent me a notification as a policy violation and I made my detailed defense and removed the violation from my account health. There are 13 ASIN numbers like these and I have not sold any of these products. I just made a list and didn't make any sales. I made these statements to amazon in 2022 and amazon accepted and deleted the policy violations from my account. On January 13, 2023, he suspended my account and asked for an invoice or receipt regarding these past events. I provided these documents, but amazon did not accept because I have turkish suppliers and aliexpress ***** supplier documents. The question is: Why were these policy violations that were previously deleted from my account health resurfaced and my account was closed? Dear BBB officials and amazon *************** my account I have been suffering for 5 months, all my work has stopped.We read all the policies of Amazon, my team and I received training. We guarantee that there will be no more problems. Please reactivate my account and we can continue selling.
Business Response
Date: 05/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/25/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 05/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this said it was going to be delivered then said out for delivery and apparently it was lost according to customer service when i messaged them. they said a refund would be issued in five days and it never was. then whenever i message them they said they have to wait for it to be returned for my money to be refunded. i do not understand why you guys are having me wait for $350 to be returned to my card when it was your error. this is ridiculous
Business Response
Date: 05/04/2023
Hello **********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

1 x DJI Pocket 2 - Handheld 3-Axis Gimbal Stabilizer with 4K Camera, 1/1.7" CMOS, 64MP Photo, Pocket-Sized, ActiveTrack 3.0, Glamour ******** ******* TikT ( $349.00 )
1 x Kopdkes 2 Pack Wireless Lavalier Microphone for iPhone iPad, Lapel Mics Plug-Play 2.4G Ultra-Low Delay Built-in Noise Reduction Chip 8H Working Time f ( $22.94 )

We've received only the above items from the package there are no other items processed from this package. For other items in the order which are returned, please give it time till May 9, 2023. If you do not get a communication till then, please contact the carrier so that they can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/04/2023

Complaint: 20006933

I am rejecting this response because:
Praveen you clearly do not understand what i am saying
. the delivery was cancelled which i showed proof of yet you are telling me to contact the carrier why would i contact the carrier when you are the ones who lost my package? i want a refund now i provided proof in my images and screenshots that this was an error on your end not mine

Sincerely,

*****************************
Business Response
Date: 05/17/2023
Hello **********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. Sunday, May 7, 2023 in the amount of $375.18. You should have already seen the refund in 5 business days.

Thank you for giving ** chance to fix this issue for you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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