Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from Amazon 3/11/23. I purchased 36 clothing items for a total of $1173.62. On 3/18/23, I returned 20 items to Kohls Amazon return center. I was refunded my money. On 4/22/23, I received 3 emails stating 4 items had not been received &if not returned by 5/2/23, I will be recharged. I called customer service&had them look into it. They said yes, their end shows 4 items not received. After explaining I had returned 20 items together, they said they I would have to file an incident report for further assistance. I filed my report on 4/22/23 &received another email stating "We cannot take any action without first receiving a valid incident report. I will have to ask you to please get back to us with the valid answers to the questions asked." I called Amazon again to ask what was wrong w/my answers. They did not like the format I used to answer them and I had altered the email. I numbered them individually to address each question asked. We went back&forth w/emails until I thought they were satisfied as I was told I would here back with a response. Today is 5/2/23, no response back. I called because this is the day I would be charged for those items if not cleared. The agent told me I did not responded correctly to the email inquiry and my account shows the charges to be rededucted. Again they told me to file an incident report correctly and I asked what is their definition of correctly, i was told to just answer the questions as stated without altering the email. I told her I did, several times, someone doesnt like my response. I was told i didnt need a paragraph explaining the issue&it was my responsibility to followup w/Kohls&Amazon to make sure items where received&eventually hung up on. I never had this issue w/returns to Amazon nor an issue w/Kohls not returning items back to Amazon or having to file incident ¬ accepting my report because my answers arent sufficient to their liking. Was sent another email and link is undeliverable to respond.
Business Response
Date: 05/17/2023
Hello Ms *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the charge associated with the order #***-3231073-1668258.

I can confirm these charges ($41.31, $33.70) has been reversed to your payment card on May 8, ****************************************** 3-5 business days. I've forwarded your feedback about the multiple reports and issue with the return processing on this order to our business team for further review.

We'll work with our return partners to keep such issues to as minimal as possible.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a one year Amazon Prime student subscription, that subscription ended, but Amazon automatically renewed the subscription for a year without my consent, and charged my card more than double the price. please note I didnt sign up for recurring payments, and there was no mention of automatic renewal. I called Amazon and reported the issue, I requested a refund and cancellation of the membership and I was assured that it wouldnt happen again.However, about a week later my other debit card which I had used to Oder on Amazon was charged for a one month prime subscription, I called Amazon again and I was refunded and told that the subscription was cancelled and that would not happen again. Few days later I was charged again and I went through the same process again, it kept happening so I reported the issue to my bank and they deactivated my card and issued me a new card.About a month later, my credit card, which I had used to order a laptop from Amazon few months back, was charged for a month of Amazon Prime subscription. At this point Ive had enough with Amazon and is kindly asking for your assistance in putting an end to this criminal act, and refund my money for the last few months.I highly appreciate your assistance.Regards,*****
Business Response
Date: 05/24/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand their concerns regarding the prime subscription charges.

Up on research I see that you're being charged for prime charges repeatedly when you try to access the Prime Video. If you're not accessing the prime video, please check with your family or friends who have access to your account.

Please be informed, prime cannot be activated without your request. Further, a full refund has been issued for all the prime charges on your account. If you need any further assistance, please contact ** from the email ID associated with your prime account.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my Amazon Prime Subscription in January 2023 because of several unauthorized purchases and transactions on my account. ********************** had reimbursed me for only 6 months since charging my card 3 times a month the same prime fee for years. I looked at my bank statement, to find out that Amazon began to charge a different card of mine starting February 2023 for Amazon Prime. I called Amazon and they said that another account was using my card to make these purchases. I asked for the name of the account and they refused to give it to me. I am tired of Amazon committing fraud and using my cards to make charges. I do not share my credit card info with anyone which is why I think its interesting that I started getting charges on a different card the following month after cancelling my subscription. I just need my card to be removed from that account and I need a refund for the charges on my February, March, and April 2023 bank statements.
Business Response
Date: 05/04/2023
Hello Ms ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience caused by the charges for prime subscription.

The charge is one of the related account. For account security reasons we cannot provide the details of that account. We request you to check with your family and friends who have access to your card. If the transactions are unauthorized and if no one has access to your card, please contact the card issuer and dispute the charges. We require our customers to dispute all unauthorized charges to their card issuer. Once dispute the card will be removed from the other account and the card issuer will refund the amount.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
im an ********. when i speak english, i speak english like every other ********. i have no talent for speaking to these overseas idiots. it has been 28 minutes and i am still trying to get his idiot from god knows where. she is so dumb. how many times can you spell the same email address. all these stupid person keeps telling is she can't pull up the account. we respell the email address 25 hundred times. and i wouldn't be so mad accept i went through this yesterday only to be told there was nothing they could do, i had to call back again tonight. i am missing an order with seven items in it. cost me a fortune and all the delivery notice says is 'its in a safe place'. what does that mean? the package is not here. all i am being told is i have to spell my email address and that my email does not exist. the same email that i used to log into amazon but our friends overseas tell me it does not exist., just like my delivery that has tracking ID ***************. it doesn't exist i have tried and tried with these ignorant, un interested overseas representatives.
Business Response
Date: 05/04/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience you've experienced with our customer service team.

I've forwarded the feedback to our business team for coaching and improvements.

Further regarding the delivery of the shipment with tracking #TBA306485165419, I see that we've refunded for these orders to your payment method. We've forwarded the feedback to our shipping team for further review.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a item and received it and it didn't work contact amazon and advised to contact manufacturer so I did. they had me send them the item back and I informed amazon and was told no worries. The item was sent back to me from the manufacturer and still didn't work. I then filled a return and was told on 4/30/23 that as soon as the item shows delivered on 5/2/23 I would get a refund. I spoke to customer service today and told now I have to wait 30 days. Such a bait and switch
Business Response
Date: 05/04/2023
Hello Mr **** ,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the return of item from the order #***-7537634-9153034.
Please be informed most of the returns are processed in 14 days, however in few cases it may take longer. In such cases we request our customer to wait for 30 days. If you do not receive any update after 30 days, please write us back by replying to this email and we'll be happy to assist you further.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/05/2023

Complaint: 20011130

I am rejecting this response because: I was still told 4/29/23 that when item shows delivered on 5/2/23 that I would instantly be issue my refund. Now I'm being told something else. That is the true Bait and Switch method

Sincerely,

*********************
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a prime membership that I have paid for and I ordered item off of Amazon prime that was supposed to be here on Tuesday. Now it is not expected to be here till Friday yet. They tried to lie to me and say that it would be here tomorrow which I already knew was not going to happen because I've been following the tracking and I paid for a delivery that was supposed to be here on Tuesday and won't be here till Friday which is a breach of contract for something that I already paid for and they're not willing to fix it. Not acceptable at all especially since they've already taken my money and promised me it would be here on Tuesday which now is not expected till Friday yet. I paid for it to be here on Tuesday so why should it be here on Friday? Why is that acceptable? It's not acceptable at all so they taking my money twice. They took it for a prime and then they took it for the item that I paid for. Something needs to be fixed and I need to be a compensated for it not above the amount of what item was which is very inexpensive but that's not the point. The point was is. I was promised it would be here and it is not. The price is irrelevant
Business Response
Date: 05/04/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and we're sorry to know about the delay with the order #***-3329084-1841805.
We've forwarded your feedback to our delivery team for further review and to keep such incidents to as minimal as possible.

To try to make up for this inconvenience, I've added $15.00 to your Gift card balance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on amazon.ca, as the delivery date approached the status of my order had changed to "On the way back" and the reason they stated was that "Damaged in-transit, carrier couldnt locate your address, or refused by the recipient." I was told by amazon customer service to contact them at a later date for a status update but as those dates approached when I contacted them they told me to file a police report as their system showed the order as delivered. No one had delivered any packages and the website had never shown delivered at all just that there was an issue with the delivery and to expect a refund shortly which never came.
Business Response
Date: 05/04/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the delivery of the order.

Unfortunately we could not locate the order ID in your complaint. We request you to write ** back with the order ID for further assistance.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 05/05/2023
The order # was:
#***-6597417-6178637

Business Response
Date: 06/01/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 06/07/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the order #***-6597417-6178637.
Up on research I see that on June 7, 2023 our account specialist has emailed you stating a charge-back was filled on this order by your card issuer. The subject of the email is "Charge Disputed for Amazon.ca Order ***-6597417-6178637", If you have any further questions around this please reply to the email you've received and provide an update.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email from the BBB to this yahoo email address that they received my complaint against Amazon. However, I realized after I forwarded the original complaint that I used my Yahoo email address instead of the ********************* one that I use for Amazon so I wanted to make the BBB aware of that.

Thanks for your attention in this regard.

*************************
Customer Answer
Date: 05/02/2023
I had recently purchased two items from Amazon, one was black licorice, the other one was Tobcharm Keloid Bump removal. I didn't receive the items as promised because they were misdelivered but they came late. Amazon did credit my credit card but I have been trying to write a positive review about the scar gel but I'm getting an error message which I will send as an attachment. There is no reason why I should not be able to give the seller a positive review because I was pleased with their product and I feel I'm being discriminated against because I am not purchasing enough items to write a review. I never heard of such a thing. I am also going to report it to the attorney general of ** to let them know that I feel I am being discriminated against in not being able to write a review.
Business Response
Date: 05/04/2023
Hello Ms *************** style="color: rgb(0, 0, 0); font-family: **************, Helvetica, sans-serif; font-size: 12.16px;">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with the reviews.

We could not locate any account with the email ID you've mentioned. We request you to write ** back from the email ID of the account and include the order ID for which you're unable to post the reviews.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/05/2023

Complaint: 20010868

I am rejecting this response because: they have no idea what they're talking about.

Sincerely,

*************************
Customer Answer
Date: 05/05/2023
My Amazon email account is under my email ********************* which is why I provided the BBB with two email addresses. The Amazon account is under ************************* with the *** email address.
I am having a lot of issues trying to communicate with the representatives because they do not understand English properly nor what I'm trying to say even when I write them an email.
The product in question is Tobcharm Keloid and bump scar removal that I have been unable to review but I've gotten conflicting emails from Amazon, one of them saying that I was unable to remove a review that I was asking to do which was never the case. I was actually trying to write a review and not remove one and I never heard of having to spend $50 in order to be able to review a product, that makes no sense whatsoever. I even emailed the Amazon CEO about my concern but haven't gotten a response as yet.

************************;

Business Response
Date: 05/17/2023
Hello Ms ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to ** with the email ID and we understand your concerns regarding posting reviews and sorry to know about the inconvenience.

Our team has responded to your query on May 5, 2023 with the following information:

"I've reviewed your Amazon.com account and I see you haven't made at least $50.00 in purchases in the past 12 months with a valid credit or debit card. Promotional discounts don't count toward the $50.00 minimum purchase requirement for submitting community content. I understand that I haven't been able to address your concerns to your satisfaction.

Once you've met this purchase requirement and your order has shipped, you'll be able to contribute a review."

The above information is correct. We'll forward your comments as feedback to our service to our business team for further review.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered a Defective Hisense U8H (Order # 111-7194592-3125007) I paid $746.85 for this TV on April the 3rd of 2023. The Tv was returned to Amazon on the 17th of April 2023 (Tracking # 1ZE793R87800088174). The Tv was picked up and scanned picked up by *** on the 17th of April. The return delivery hasn't updated since it was picked up and *** declared it was being treated as lost as of today's date the 2nd of May 2023. I have contacted Amazon and informed them the package was lost by ***. Amazon instructed me they wouldn't refund anything until May the 24th. I do not agree to allow Amazon to keep my money for a defective product that was returned. Their shipper lost the package, the return shipping was handled by Amazon why do I need to let them hold over $700 hostage for 2 months for their shipping issues.
Business Response
Date: 05/04/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the return for the order #***-7194592-3125007.

As informed by our specialist team, we cannot refund unless the product is received and processed. Further upon checking the *** website it says the return is delayed. It does not show the shipment as lost.

We request you to wait till the product is received and processed. We cannot take any action in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 05/05/2023
Its really unfortunate to see how far Amazon has fallen. As I have stated countless times the package is lost. All you have to do is call *** and they will confirm the package is lost. Your customer service team refuses to contact ***, just keep parroting the same phrase it says delayed it also says call them for a claim where they will say its lost. The last update on the package was well over 2 weeks ago. I didnt choose to use *** for shipping or pay for it, you did. Take responsibility for your shippers issues.
Complaint: 20010749

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Front Line Plus Flea and Tick medicine and the package I received was OPENED. I WILL NOT GIVE MY ANIMALS MEDICINE FROM AN OPEN PACKAGE. When I tried to replace it with Amazon, they refused! It is IMPOSSIBLE to contact ANYONE at Amazon! You can't speak with anyone, there is no way to email them or chat, NOTHING!!! I was going to ask them to replace the medicine, not now! I want a full refund. PERIOD. Anything else is NOT acceptable. This time Amazon has gone too far! I may cancel my Prime Membership! I just might complain in social media about this and influence people that Amazon DOES NOT stand behind its customers!
Business Response
Date: 05/04/2023
Hello ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with your recent order.

We could not locate the order ID in the complaint and there is no account with this email ID. We request you to write us back from the email ID and include the order ID for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/06/2023
Retailer i.e. Amazon Prime has provided a refund and I thank them very much.

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