Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,500 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had gone to ********* and at the register I had deposited money to my Amazon account using ********************** cash. I then used the $165 I deposited to my account to purchase something from Amazon.com. My order was then canceled and then my account was immediately put on hold asking me to submit documents. They wanted proof of a gift card purchase to prove ownership of the gift card. I never purchased a gift card I deposited money to my account using ********************** cash at *********. The only proof I could provide was a receipt I had gotten for the Amazon cash and thats the only proof that I could possibly provide. So i submitted the photo of the receipt and a day later I receive a response from Amazon stating that that wasnt efficient enough to prove ownership. So I submitted the receipt once again. Then for whatever reason they disapproved my submission once again. Mind you I do not have access to my account and they are holding the $165 that is on my account from me at this point. I then send an email to customer service who then responds that a customer service rep will get ahold of me within 6 hours, which never happens. Nothing in my emails primary, spam or trash. So I email them again explaining that I deposited money using amazon cash and that I need either my order to process or my money back and then I receive another email stating that a customer service rep will contact me within 6 hours which never happens. I then call customer service explaining the situation to just hear the rep say that the appropriate department will contact me within 48 hours to help me with my account. Never get contact from anyone. I am being completely ignored at this point and no word on my $165. I then send another email asking why no one called me and asking where is my money and that this is ridiculous. I then receive an email stating that they are closing my account and that if i sent an email about my account id receive no response in regards to it.
Business Response
Date: 05/24/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 24/5/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem is that they say that they will solve a problem within 24 hours however they have taken 5 days now and have not done the job. Somebody has put a hold on my account and they told me that it will take 24 to 48 hours and it has been 5 days now. Every call has been met with talking to not less than 3 people if not more. I have tried to get in contact with Mr/*************** to only be blocked there has been no satisfaction of any kind I'm asking for help from your agency.
Business Response
Date: 05/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on the details available, our team restored your access to this account. You can now sign in and place orders.

For your security, we canceled the following order when we could not confirm your information:
-- Order Number:- 111-4159110-7986624
-- Items in Order: Electronic Gift Card

The same confirmation email was sent to your registered email address on Wednesday, May 3, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fishing camera on April 10, 2023. This item was to be delivered by Amazon overnight delivery on April 12, 2023. The item arrived late, being marked delivered at 6:21am on Tuesday, April 13, 2023. At the time of the delivery, our camera system had no footage of anyone entering the property. Additionally, of the past several deliveries, this item had no photographic evidence of delivery. It was also marked as being delivered to the front door or porch. On our property, we have a state of the art security system. Entry to the front porch causes a driveway alarm, then driveway camera, then a driveway camera, followed by a front door camera. I have reached out several times, in writing for assistance with this item. Amazon has asked me to filed a false police report stating the package they cannot prove was delivered was stolen. It was stated in the chat that once this police report was filed, they would refund. Now Amazon is stating the report needs investigated and closed. The issue is ******** Police will not investigate a open report with no proof of a crime. Without having proof of the crime, there is no work to be done. Amazon knows this, and is now hiding behind arbitrary rules that prohibit refund of an item they cannot prove they ever delivered.Attached is a copy of the dispute letter sent to my bank with documentation and evidence regarding this matter.
Business Response
Date: 05/27/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 111-3394404-8041855.We have researched this matter and confirmed that the dispute in question has been resolved in your favor as a result of the re-dispute filed.We kindly request you to contact your card issuer for more information on the refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I own Teca Distribution, merchant token A1NY1P8DVAQHH7. I just listed the first item from my new brand Teca's Workshop. Once the listing was created I created a shipment in Seller Central. The **** was B0C444YFQB I went back to the inventory page, and saw that the Detail Page, was removed. Amazon did not send me any information as to why the item was immediately removed from their site, and I would like them to reinstate the listing immediately.I have already dropped the box off with **** and do not want the inventory to be stranded. Amazon removed this listing without reason and without any communication to me. Please reinstate **** B0C444YFQB immediately
Business Response
Date: 05/04/2023
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Apr 21, 2023 Order #***-9572182-9753001 Order total $137.82 (1 item) This was a used item I was buying from Amazon warehouse. It was presented as not in original box. What I received was a very used completely different item. Brand new the item i was shipped was priced at $85 and this one had seen more than one use for sure. The box it came in had a huge hole at the end at least 4 inches wide so I don't know if paperwork of any sort was in there and lost in transit or if it was never there to begin with. After a total of at least 3 hours on the phone I am still being told that they will charge me for *** to pick it up and a separate charge for a decent box to send it in. I see no reason at all why I need to put myself out to fix ghis and pay for it to get back to them because they are solely at fault for this. This was not an overnight delivery so they had time to tell me what I paid for was no longer available instead of some used office equipment. I am disabled and do not own a vehicle. It is a lot to get to work and home for me let alone that Amazon ask me to take it somewhere. I have doctors orders that I can not be carrying anything beyond my purse because of my neuropathy from my diabetes. I just can't wrap my head around how Amazon wants me to fo all this and wait up to ************************************************************************************************** what I paid for. They told me they didn't have say more open box ones but on the site it clearly showed them for sale. This is so unbelievable and there is no way anyone could call this customer service. I paid them $137 and change which for me is a lot. I ask *** supervisor or someone who can fix this and get told no one can do anything but charge me for *** to come pick this thing up. I'm at my whits end with this. I have not been able to speak to anyone yhat can or will help me. Would you all please help me?
Business Response
Date: 05/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the order #***-9572182-9753001 as you received the item in different condition.

I understand that you want to return the item without pick charges. As we can see the *** return is already created and tracking details shared to you.

You can contact *** to schedule the pick up and return the item. If there are any deductions in refund for return shipping charges, I can help you with the refund in the form of gift card balance.

I request you to arrange any box to pack the item and return via *** and once the item returned the refund will be processed automatically.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/04/2023

Complaint: 20009218

I am rejecting this response because: this is the same resolution they gave me over the phone. I do not want credits for return charges. If I'm being charged for returning an item that is completely different model and much lower price than what I agreed to pay for I want my money back. I should not be forced to spend my money I pay for shipping at Amazon.
At this point I can offer an alternative solution. I will agree to pay $40 for this used item that brand new is around $80-85. This price is based on what Amazon shows for the model I was sent. Then just be refunded the difference in what I paid to Amazon to put me in this situation. I believe this is a fair resolution as I need a hand truck and I'm sick and tired of dealing with the mistake Amazon made which has very much inconvenienced me. I believe this is fair to both parties and then we can all be done with this ordeal.
For reference, because I don't think Amazon even knows what they sent me the model is a Roti Flatform Hand Truck that has black and gray wheels. This item is very used. The wheels are worn to the point it is fairly obvious it was used for a while.

Sincerely,

***************************
Business Response
Date: 05/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the order #***-9572182-9753001 as you received the item in different condition.

Based on the order details, $20 promotional credit for this issue is already issued to your which used. And regarding the return as we offered the free return shipping, you can return the item to get the refund as that is the only.

As the *** return is already created and tracking details shared to you. You can contact *** to schedule the pick up and return the item. If there are any deductions in refund for return shipping charges, I can help you with the refund in the form of gift card balance.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon.com from what I later found out was a third party payer. I complained cause the merchant took more than two weeks after the shipping date to send the merchandise. When I received the item I expressed my unhappiness with the item and was informed to return to receive a full refund. I returned the item and the payer(VIP) said I would receive a refund within **** days in the full amount of $736.40. Two weeks after that reply the seller (VIP Time)stop replying to my refund request I spoke with Amazon.com who informed me they would reach out to the seller and got no response. Amazon.com said their team(A-Zclaims)would issue my refund and they did not. I eventually contacted my bank(*****) to dispute the charge. The bank issued a refund but would soon reverse the charge back to me saying Amazon is refusing to pay the claim back to the bank. Now each time I call Amazon.com,A-Z claims ** being denied my refund telling me they are waiting on their third party payer to reply. This is has been going on for over five months now and Im at a lost on what to do. VIP Time (the seller) has their merchandise and my money which I also paid $44 to ship the item back(Gucci Watch) and Amazon.com is in no way trying to assist with the matter. Said part is The seller is still on the Amazon.com site. The refund policy also states that if the seller does not reply in a timely manner or issue the refund that A-Z will issue a full refund with no issues. I have emails and proof of return to the seller from **** I have documents showing A-Z and Amazon.com refusing to refund my claim. I dont have funds to file in small claims court. I truly just want help getting my refund. My bank said to start here.
Business Response
Date: 08/07/2023
Hello,
The customer has already received full refund for Order ID: ******************* on 15 Jun 2023 for the amount of ****** USD. No more refund is due.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Apr. 22 I received a notification that my package was delivered. I was home and never got any indication that the package was delivered, and, upon checking, found it had not been delivered. I reached out that day to file a complaint, and I was told to wait until the end of the day because it may be delivered. I waited but never received my items. Amazon refuses to issue me a refund, or replacement items, despite being directly at fault for my package being lost. I contacted Amazon representative ******, who then lied to me and told me an investigation was conducted, which I knew to be untrue because my request was denied within minutes of submitting it. They then refused to give me their last name for this report. It's absolutely ridiculous that a multimillion-dollar company feels the need to steal from its customers and that the people who are there to "help" customers only serve to assist in stealing from them.
Business Response
Date: 05/04/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your items PET ARENA Adjustable Snuffle mat for Dogs and 36 Slots Memory Card Case Water-Resistant Anti-Shock Memory Card Wallet even though the tracking is updated as delivered.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $26.98 to your original payment method. Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon because I had about 4 items I was trying to return on 3 orders. I specifically asked for one QR code. The first person said no so I asked for a manager. The "manager" was a big more incompetent than the agent. He was telling me things just to get off the line. He kept saying "please understand." I repeated what he said and he could not even remember what I asked for. Suddenly the line disconnected and I was connected to someone else. This person, was even more incompetent. She first asked me if I was ******. I'm not sure what that had to do with the issue. Finally, she agreed to give me a gift card for all the trouble ($50) and the line got disconnected.Amazon really needs to improve on their customer service, and their managers that have no idea how to read.
Business Response
Date: 05/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenince caused due to the incorrect information provided by the customer service team .

Upon checking the communication, the agents created QR codes for all the items which you want to return but as mentioned by you, it is not possible to create one QR code to return all items.

As the item will be returned to different sellers. I'll take this as feedback on agents and make sure to take actions on them.

Using the qr codes you received, I request you to return the items and once the items are returned you'll receive the refund automatically.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Kingston computer Memory order#***-9788624-5241042 from Amazon March 24. I returned the memory for a refund, processed on April 24. The funds were put on a "GIFT CARD". It was NOT my desired that Amazon retain the $315.35 funds I wanted it to go back to my credit card because NOW I have to Pay the credit card out of pocket while the ***** sit in an AMAZON account.I called ********************** when I realized the ***** were NOT Credited to my Credit card account on MAY 1. They said the funds could no longer be put towards my credit card because I of a purchase of **** products ( order #***-6282525-1226659) for $38.44 April 27 which AMAZON applied toward the gift card although it was my understanding that it was going toward my credit card. According to AMAZON once any part of the gift card (that i did not want in the first place and did not know was being used on my account) is used they could not restore the balance of the funds to the customer which in this case OVER $276 that is needed to pay my credit card BILL for merchandise that I returned to AMAZON. I was willing to have them charge my CREDIT card for the **** products and refund the money back to the gift card so they would have the FULL amount back on the gift card but they said that was not possible as well. 1) It is NOT ok to have by default the return ***** KEEP by AMAZON. In order for you to get your money back on a refund and NOT a Gift card you have to go through EXTRA steps on the website.2) When I made the subsequent purchase there was not explicit consent or understanding that I was using the gift card as it appeared that I was using my regular payment which was my Credit Card.3) This should NOT be so difficult to resolve it is an internal book keeping issue for AMAZON. I am VERY Disappointed in their willingness, ability and process. As I was HUNG up on when I tried to escalate the matter to the proper level to get resolved.I would lIke my credit balance applied to my credit card. THANK YOU.
Business Response
Date: 05/04/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern that you would like to transfer your gift card refund amount of $276.91 for Order ID: ***********- ******* to your original payment method.
I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

Upon checking I see that the return label was created from your end. The refund is credited to the same refund mode that is selected at the time of creating a return.

As the refund mode selected at the time of requesting a return label was a gift card, the refund was issued to the same.

We can only transfer the gift card balance to your original payment method if the refund amount is not used.

I've checked and see that the partial refund amount has been used for placing the Order ID: 113- ***************. Hence we are unable to transfer the gift card refund to your original payment method.

Thank you for your patience and understating in this regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/04/2023

Complaint: 20008592

I am rejecting this response because:
Although it is clear that AMAZON refuses to rectify the problem it is important to point out that this is ultimately a consumer protection issue as it has come to my attention since submitting the original complaint that others have experienced this same problem.
The fact that the when a person request a refund that it is by default put on a gift card and it is not explicitly clear how to have funds go back to your credit card is the REAL ISSUE. The fact that it is not CLEAR when you LOG IN to your AMAZON that you received a CREDIT on a GIFT card is ALSO an issue. The fact that when you make a purchase you can not EXPLICITLY choose NOT to USE said GIFT card that you DON'T even know about is unacceptable. ESPECIALLY if you refuse to make adjustments after it is partially used.
AMAZON as a company built on listening to the customers and providing them with solutions that were of value to them. It's unfortunate that it seems like they are NOW doing Business practices to get over on the customer. I would not feel this way if they weren't slanting the transaction in their favor and then refusing to help fix any misunderstandings especially when the problem is a common one.
I'm not saying that the amazon credit was not selected on the original submission BY ACCIDENT. I'm saying the website is built to favor of that selection. It's also not clear How to chose putting the money back where it came from. And it is tantamount to intentionally tricking the customer. It's also deceitful when you go to make the next purchase. AMAZON seems unwilling to fix this (or remedy the customer when they realize what has happens ) even though MULTIPLE customers have brought this to their attention.
Thank you for your time,

B *****************************
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While shopping for jeans on Amazon.com, I saw that some were available with a Try Before **************** It said the service includes free returns. The page specifically says "Returns are always free. Simply choose the most convenient shipping option for you." I know that Amazon always has picked up returns for free, so I thought this would be perfect for me since I'm disabled and can't drive and haven't left the house in 5 months. I ordered, and then after receiving and trying on the clothes, went online to set up the return for the ones that didn't fit well. However, when I clicked the button to set up the return, the options were only for returning items in person, not for having items picked up for shipping. I contacted Amazon customer service, who told me that the free returns are only in person, not for picked up shipments. Amazon had said nothing about that before I ordered; the page says "Returns are always free. Simply choose the most convenient shipping option for you." The most convenient -- and only possible -- option for me is to have the returns picked up, since I have a disability and can't go to places in person. I told the customer service people this, but they repeatedly told me to go to the place in person, even when I told them each time that I can't do that because I have a disability. Amazon now wants to charge me $8 for my free return because my disability prevents me from returning it in person. I need my returns picked up for free, as promised, and I need the returns picked up before the time is up for returning the items so I'm not charged for them.
Business Response
Date: 05/04/2023
Hello ***********************,
I'm ***** from Amazon.com.
I've reviewed your BBB complaint and I understand your concern regarding the Return Pickup fee.
I'd like to confirm that the return Pickup via *** is chargeable and no longer being provided as a free return option.
When you choose the shipping method for your return, return fees are calculated. Delivery addresses in the 50 ************* (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.
If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund.
If you choose to ship the item on your own, you'll pay the carrier when you ship your return.
Alternatively we provide our customers with Free Returns. You can return items in the following ways:
Using drop off services at locations that are convenient for you
Using a scanned QR code at designated returns locations to make label-free and package-free returns
I hope this information is helpful. We look forward to seeing you soon again.

Customer Answer
Date: 05/04/2023

Complaint: 20008498

I am rejecting this response because:
Amazon's exact words on the Try Before You Buy page were, and still are "Returns are always free." The returns are not free when I have to pay for the return. Amazon never said that any kind of return would cost me any money. It says "Returns are ALWAYS free." Not free unless you have a disability and can't go to a place in person. It says "Returns are ALWAYS free". Amazon needs to honor their own words, which are "Returns are ALWAYS free."

Sincerely,

***********************

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