Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cant log in to Amazon account since 12/27/22 because of account hacked. Wrong 2 step verification phone # on account, including ****** dollars in gift cards charged to Amazon Synchrony account 12/27/22. Since then have not been able to get into account. Endless phone calls to customer support, then fraud department with absolutely no results. After waiting to speak to customer service rep, will not allow me to speak to supervisor, explain my problem with wrong phone # on 2 step verification, they hand it off to the fraud department. **************** sends a link 2-3 days to upload my ID to verify myself, when I click on the link it asks to sign,I sigh in and next it comes up stating my account has been locked. Never been able to upload ID. Call customer service, go thru the process again with no results, just being told nothing can be done with customer support, then told I WILL receive Email from fraud to fix problem!! Never happens, never works, never a phone call, never a letter. Very Frustrating!! The point is someone has taken control on my account, and ********************** doesnt care, not right. Tried to completely close account on line, not allowed, my phone # doesnt exist anymore on my account and thats the whole problem!
Business Response
Date: 05/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I would request you to please contact our account specialists via phone using the link below and keep the following handy so that they can help you further.

******************************************** follow the "Forgot your password?" prompt.

- Any current form of government issued ID. ie: Drivers License, Passport, etc.
-A recent utility bill. Make sure the following information is visible:
Your name, address, and telephone number. If the documentation is under the name of another person, please indicate the relationship with the account. Recent date. No more than 90 days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on 4/28, the item was out of stock. It was then shipped on 4/30 2 day shipping. Now I see delivery on 5/05. The package is now going in the opposite way of my address. Amazon said the original date was 5/05, I saw 2 day, that's today 5/03. Amazon has not explained why it's going away from my address. I ask for a Amazon gift card for the inconvenience, they said no.
Business Response
Date: 05/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2955372-4478637 regarding the delivery date.

As we can see the order was placed on April 28, 2023 on the same day you received the order confirmation email to your registered email address at Friday, April 28, 2023 at 7:07 AM (PDT).

In that email you can see the delivery date mentioned as May 8 -Tuesday, May 9.

Later on the next day you received the other email stating the change in delivery date to Friday, May 5, 2023.

I request you to wait for the order to be delivered, you'll receive the order as per the given delivery date.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB team,I am writing to report a review on Amazon that contains false information, defamation, and abuse. The review in question is from a user named Specioza Chagula, link: *****************************/gp/customer-reviews/**************, who claimed that our product (B08G597PYP) is a waste of money and caused damage to have been stomach area. We have gathered all the facts about our product and the review and ask for your help in removing inappropriate content from Amazon.1) Defamation and false. According to the customer's statements, our Lumbar Support contains metal parts. This is not true. The ribs of rigidity that help to maintain the balance of the back are made of plastic. This information is clearly stated on the product page. This false information has already harmed **, as other customers, reading about the metal parts in our belt, started to clarify this in the Q&A section. You can verify this by comparing the review dates on January 23, 2021, and the date of the questions. For example, on April 14, 2022. We suspect that the customer may have confused our product with a product from another manufacturer. In any case, the customer did not provide constructive criticism and information on how they used the product, whether they chose the right size and other important details that could help other community users. Additionally, the information about the return process is not accurate. We adhere to a very lenient return policy and assist our customers with any questions they may have. This case was no exception. We contacted the customer, trying to help them, but did not receive a response. You can verify this by checking the message history.2) Devaluing the product. Abusive language. We support constructive criticism and strive to listen to the voice of our customers. But in this case, the user violated **********************'s Guidelines "Being polite and respectful" and ethical behavior. Statements like "Do Not Waste Your Money" and
Business Response
Date: 05/15/2023
Greetings from Amazon.com,
We have reached out to the Dedicated team that will respond directly to the selling partner with further information on the review.
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! I am the owner of RayHardes, an Amazon registered seller account. I am writing to humbly ask for your assistance to file this complaint against Amazon regarding my account funds amounting to thirty-seven thousand, sixty-two, and forty-seven cents ($37,062.47) being put on hold since my account was deactivated and locked in December 2020. I had been sending appeals and contacted Amazon Seller Technical Support to unlock and reactivate my account because this account is very important to **, and it holds a big amount of money that is supposed to earn to pay bills, give salary to my employees, and pay for other operational needs. Fortunately, on September 24, 2022, my account was unlocked and reinstated Unfortunately, the account was tagged in violation again for being linked to another seller account. Since my account was locked for that long, I was not able to update the information on file. Having the funds put on hold for the longest time without operation has brought ** serious financial difficulties such as the needed banks and credit card updates. So, I am requesting that Amazon allow ** to withdraw the funds while we work on our new policy violation, which is linked to TimmyProduction. I am in no way related to that account that they thought was linked to mine.I am hopeful that with your assistance, I will be able to negotiate the release of my funds while I am appealing for the suspension of my account. Owner: ******************* ************** of the Account: RayHardes Email address: ******************************** Contact number: ************** Merchant Token: AB841DABVVYE8 Looking forward to your kind attention in addressing my issues with Amazon. Please help me with this concern.
Business Response
Date: 05/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5th May 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Amazon for suspending my seller account and holding my funds due to a Dropshipping Policy Violation.I am a security guard in ****** and operate my business on Amazon to supplement my income. I was unable to purchase physical inventory upfront, and as a result, I resorted to dropshipping orders using Petproducts.com and ************ Over a 90-day period, I fulfilled 591 orders, with only 37 orders canceled, and all orders were shipped in their original packaging. I have proof of delivery for many orders, and I have taken corrective and preventive measures to ensure that such a violation does not happen again in the future.Despite this, Amazon suspended my seller account, holding my funds, and causing me severe financial hardship. I have not received any payments for the orders I fulfilled, and my account has been inaccessible for weeks. I understand the severity of my actions, but I did not take a single dollar from Amazon, and I have reinvested all the money back into the business.I have taken out a loan from a friend and ordered 20 units of ******, which are now in the *** warehouse. I have also ceased using the dropshipping model to fulfill orders and will deactivate all my product listings on Amazon. I have responded to all my A-to-Z claims, processed refunds, and issued a refund to a customer who did not receive their order within the timeframe. I have filed a lost shipment dispute with the shipping company to pinpoint the issue and rectify it.Therefore, I am requesting that Amazon reinstates my seller account and releases my held funds, so I can continue to operate my business and fulfill orders. I understand the severity of my actions, and I am committed to ensuring that such violations do not occur in the future. I have taken corrective and preventive measures, and I will continue to adhere to Amazon's policies and code of conduct.
Business Response
Date: 05/04/2023
Greetings from Amazon.com,

At this time, I am unable to locate a seller account to further assist the seller. Please have the seller respond with the primary email on the account and the account can be investigated further.
Customer Answer
Date: 05/05/2023

Complaint: 20011811

as per request here is the primary email: **************************

Please have a look to the case & release payment, I am in pain :(

Sincerely,

*************************
Business Response
Date: 05/09/2023
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 05/10/2023

Complaint: 20011811

I am rejecting this response because: I provided every single piece of information to the amazon & jumped on the video call as well to show & explained the whole journey from account creation to the the day of suspension but I got this reply & this is very disturbing.

Hello, After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. What happens now?The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided. We may not respond to further emails about this issue.
I request to at least release my invested funds so I can make my living, my experice was so bad with amazon, I'll never to use this anymore, Please Release my investment

Sincerely,

*************************
Business Response
Date: 05/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-3-22.

Merchant Credit Team Amazon.com

Customer Answer
Date: 05/16/2023

Complaint: 20011811

I am rejecting this response because: as per amazon my account is misused but I never meant that & every single item is delivered to the customer house, I have already provided all the delivery proofs as well, well if you are not opening the account, reimburse my initial hard earned investment otherwise I would file a lawsuit for holding my investment & not releasing after everything is cleared. Waiting for positive response with payment releasing email.

Sincerely,

*************************
Business Response
Date: 05/22/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-3-22.
Merchant Credit Team Amazon.com
Business Response
Date: 05/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-22.
Customer Answer
Date: 05/29/2023

Complaint: 20011811

I am rejecting this response because: I called the account health team from account health page & they said you can still send ** the mail on disbursement mail, here I got the response that I can't get my money back as decision is final, this is double standard & make doubts, Let me go to a court then & make everything clear, I just want my money back nothing else.

Sincerely,

*************************
Business Response
Date: 06/04/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-22.

Regards,
Amazon
Business Response
Date: 06/10/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/22/2023.

Regards,
Amazon
Customer Answer
Date: 06/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. I am going to file a lawsuit & get my money back. This is strange how a big giant eat people small money.

Sincerely,

*************************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2023 Amazon said they delivered my package to my address. However, they did not put it on my porch and inside they placed it on the bottom of the stairs where others pass by and walk up. Im the instructions it says to place on my porch. When I got home to look for my item, it was not on the stairs where they left it. I called Amazon and they said that they cannot send me out another item because they said it was delivered and per policy are not responsible for loss items. However, they did not deliver it to my address which I have a picture of where my porch is and past deliveries and where this item was placed and mishandled. Below is a picture of the delivery on the stairs and not on my property. The other pictures are successful deliveries which are safe on my porch and on my property.
Business Response
Date: 05/07/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************.
As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.

Upon checking the Order ID: *******************, A full refund of $52.36 was issued on Wednesday, May 3, 2023. The refund usually takes 3-5 business days to reflect on your card statement.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

I hope this helps. We look forward to seeing you again soon.

Regards,
Mahesh. *****
Customer Answer
Date: 05/08/2023

Complaint: 20011789

I am rejecting this response because: it took several calls to Amazon to receive a refund. I called around five times and each time I called they immediately denied refunding me. Then finally after several calls and hours waiting on hold the last call finally agreed to refund me.
Amazon acted irresponsibly and showed lack of customer service, professionalism, and appreciation for my business and hard earned money.

Sincerely,

***********************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to write to you about order 111-3638352-0884245. There were two packages in that order that went undelivered. ********************** and **********************. I understand that it was marked as delivered in the **** website (picture 4) saying "Delivered to Agent Delivered to Agent for Final Delivery" at 2:30pm. However, the security camera at that time doesnt show anyone there (picture 2). Moreover, I have another order 111-2421359-2433054 with tracking ********************** that is delivered by **** that day, you can refer to picture 3 seeing **** said it's "Delivered. Delivered, Front Door/Porch" at 1:14pm. And from picture 1, there is indeed a **** truck around 1:14pm. Thus, "Delivered to Agent Delivered to Agent for Final Delivery" indicated a misdelivery.Can you please have someone take a look and refund me $719.99 for 1 package in order 111-3638352-0884245. I already got refund for 1 package. Just need refund for the remaining one.Thank you,********
Business Response
Date: 05/06/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order# 111-3638352-0884245.
Upon checking I am unable to take any action on this issue.

For further assistance regarding the order, we kindly request you to reply to the email received from [email protected] with subject line Your Amazon.com Inquiry received on 2 March.

I hope this helps. We look forward to seeing you again soon.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 13, 2023 I received an order from Amazon a sheet set. upon opening the package to verify everything was in the package and sheets actually fit my bed. I noticed that the sheets appeared to have been used and further inspections showed not only used with stains and holes but also markings that pointed to issues with the sheets. (probably from an inspector). I immediately contacted Amazon **************** who issued a replacement set. While, I prepared to have the first set sent back. I was informed that I would not only get the replacement set that Amazon would also issue me a partial refund of $12.03. I thought this was a very nice gesture on their end since I have been a customer since 2010. On April 11, 2023 I received notification email from Amazon that they did not recieve my return as instructed of the first set of sheets. and if I did not return them by April 28, 2023 that I would be charged for the full amount of $20.02. I responded to that email showing that I had in fact sent that order back to them before the original expiration date of the return. *** Tracking # 1Z8086XR7884959922 this tracking number provides the information of proof of delivery and where it was delivered. Knowing that amazon has a habit of s******* my orders up or not taking care of problem correctly, I then started a chat with their customer service. I was told to REST ASSURE my account would not be charged and YET here I am again being charged for the sheets because they claim they never got them. I DEMAND A FULL REFUND OF $20.02 AND AN APOLOGY FROM AMAZON! see attachments.
Business Response
Date: 05/04/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you have been charged for the item ILAVANDE ********************** 4 Piece,Hotel Luxury Super Soft **** Series Microfiber.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the replacement item is not returned and you have been refunded on the original order. Hence We are unable to issue the refund for $20.02.

Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/11/2023
To whom it may concern, Amazon and I have resolved this issue. They agreed that they were in fact over charging me on the retro-charge and have since refunded me the over charge.
I have accepted this as resolution.

Sincerely,

*********************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item I purchased on amazon and was told the amount would be refunded to me credit card statement. Instead, they issued my a gift card for the equivalent amount. I am upset because this is not a refund, it is a credit for future purchase. They then automatically changes my default payment method from my credit card to the gift card so that unknowingly, my next payment was made from the gift card. Because of that, now they are saying that they will not refund to my credit card balance. I consider this to be a dishonest and predatory business practice to prevent them from actually issuing a refund. I was on the customer service chat and on the phone with them for over an hour and they still refused to issue the refund or to transfer me to someone based in *******. I was only able to speak with rude, foreign customer service representative. Of note, I have been an amazon customer since 2008.
Business Response
Date: 05/26/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a Tissot watch on March 3rd and got delivered March 4th. Ordered using amazon monthly payment (5 payments) and paid $****** up front. This watch was too small so I returned the watch to Amazon via *** on March 9th using their return process. I kept and still have the return receipt showing the item was dropped off to **** In the following two/3 weeks I called in because *** showed no movement on this item. I expressed to Amazon that I believe *** lost this item as there was no movement on over two weeks. They told me Id need to wait over a month (April 15th) and then theyd look at the issue. Not being comfortable and receiving no help I called my bank. my bank suggested I dispute this ****** charge due to me received no answers and the item clearly being in *** hands. A week went by and Amazon got notification of my dispute with the back and sent me emails to pay it back. I called into Amazon and spoke to a rep who suggested I call and cancel my dispute with the bank and send her a copy of the cancellation to get my refund. She agreed the item was lost and I would be getting a refund. I responded to her email with the copy of the cancellation of dispute and never got any response. I now get charged a second payment on this product of $145 (even though I sent it back a month age at this point) so I call in and a rep says yup I see its lost and Ill be returning ****** and 145 (I have this in email). I only get the $145 a few days later. I call in again and ask where my ****** is and they say I need to reach out to the dispute team. I reach out to the dispute team who says my bank sent them the money back but I have still yet to receive my ****** fir the first payment. I call two times after this and both reps and managers say the ****** is still owed to me and they filed a ticket to get it back to me. I have called over *************************************************** 24/48 hours. This was a week ago. Over a month and a half and no refun
Business Response
Date: 05/31/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the order number you have shared and see the entire refund was issued to your account. I share the details of the refunds below.
Thursday, April 13, 2023 - $580.00 - Refund issued - applied towards closing the installment plan
Monday, March 27, 2023 - $193.03 - Bank disputed the charges - applied towards closing the installment plan

I see that you have been refunded for the amount you paid, and the remainder of any unpaid installments removed. You will not see any additional charges in this connection.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************

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