Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of boots through a 3rd party seller from Amazon. Amazon advertised to back this seller 100%. I had to return the boots because they were too big and the seller admitted they received the boots on 04/26, then today on 05/03 they claimed to have never gotten them. However I had them shipped with signature so someone named **** accepted them. They wont refund my money and Amazon is filling this and that instead of backing them like they advised thay do. They Said IF I got a refund it could be 3!weeks longer, even though its already been 2 weeks. This is unacceptable and Amazon will do nothing about it but make me wait. Its 140$ and I need it for another pair of work boots.
Business Response
Date: 05/05/2023
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order #***-2516628-3725040 placed with a seller on our marketplace.
Up on research I see that a refund of $139.48 was issued on May 3, ************************************************************ 3-5 business days. We've also forwarded your feedback about the seller to our business team for further review.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/08/2023

Better Business Bureau:
The refund was processed and already received. Thank u for your service.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid a large amount of money for some orders that I have placed online. I'm unable to see my orders because the so-called account specialists have closed my account for no reason, they haven't given me an explanation. They have asked me to submit my ID, and my billing statement to verify my payment method and my address, which have been submitted. Shortly after having submitted they proceed to cancel my account. I have charges on my credit card for the orders that I have placed online and other charges that I do not recognize and I do not have access to my account to verify what the new charges are. I have not received a refund for orders that were supposedly canceled due to account cancellation. They don't answer my emails.
Business Response
Date: 05/19/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-19 confirming account reinstatement.

Sincerely,

********
Amazon.com
============
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Our Ridge Amazon.co.uk seller account has been down for the past two months due to business identity verification issues.- We submitted all the requested paperwork over a week ago after 30+ days back and forth with Amazon's verification team.- We then received an email saying the account was verified and reactivated, but the account is still down and our product listings are not available on Amazon.co.**.- We're being met with radio silence from Amazon contacts, we've sent multiple emails explaining that the issue still happening.- We have lost $30,000 every day the account has been down.
Business Response
Date: 06/01/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 10/05/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $100 Amazon gift card on April 1, 2023. The claim code on the back of the card is unreadable. I have all proof of purchase and documentation from the store stating the card was activated through InComm when purchased. I've contacted Amazon hoping to either get a new claim code, refund or even have the $100 added to my Amazon account. ********************** told me that they don't keep records of the claim codes they put on the back of the cards. They also told me that the information the store provided me was incorrect. Amazon has also told me that there is nothing they can do and that someone will be contacting me anywhere from a few hours to a few days. I'm still waiting for someone to contact me. It's been a month. I have also included a picture of my receipts and a picture of what information the store I purchased the Amazon card from provided me.
Business Response
Date: 05/05/2023
Hello Ms *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience with the Gift card.

Unfortunately, we could not locate the scanned copy of the Gift card in your complaint and we could not load any Gift card with the ** #*******************.

We request you to write ** back with the front and back scanned copy of the Gift card for further assistance and also include the email ** of your ********************** account.

We hope to see you soon.

Regards,
-Abhishek
BBB/AGO
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 13, 2023, a Amazon driver entered my driveway in a Amazon delivery vehicle against my delivery instructions causing $2,434 in property damage. Amazon's claims service, ARC, has failed to resolve the claim, mailing a check for $601 of the total damage and failing to be responsive, provide details or any other communication about the matter. This ultimately resulted in a insurance claim on our home owner's insurance to our detriment.
Business Response
Date: 05/31/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the driver related incident and have reviewed the communications in detail. In this case, **************** or ********************** is not able to issue any additional payments on your claim.

We are not able to make assessments of the damage, issue refunds or request repairs at our end. Regarding your property damage claim, ********** Management, our dedicated claims administrator, is involved with reviewing your claim.

You can reach ARC to follow up on the status of your claim, provide updates or new information, or to speak with an adjuster directly using the information below:
ARC Phone Number: 1 (856) ********
Business Hours: 8:30 a.m. to 7:00 p.m. EST, Monday-Friday

ARC is best equipped to resolve your claim in a timely manner. We appreciate your cooperation and patience throughout their investigation.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was part of an order placed on February 17, 2023, The pants for $21.10 were not delivered with the rest of the order. I waited the requested days before asking for a refund. They refunded me the amount. Then the pants arrived 2 days later. I took them to the nearest *** Store in ************* to be returned (per Amazon's direction). I was not told to print a return receipt and I handed the package to the person behind the counter at the *** store and he took it. I did not receive a receipt or anything similar. Amazon has informed me that they never received the return and are going to charge me for the pants that I sent back to them (or so I thought). The manager at the *** Store was no help at all in helping me resolve this problem. All I know is that I gave the pants to *** to be returned and Amazon is saying they never got them. Should I be filing the complaint with the *** store?
Business Response
Date: 05/11/2023
Hello ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the return reminder for the order #***-3040660-2261014 and we're sorry for any inconvenience you've had.

Please be assured, we've edited the return label for this order and you'll not be charged for the "Amazon Essentials Men's Classic-Fit Wrinkle-Resistant Flat-Front Chino Pant".

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please read my case. I had a big investment in my plan of action.In the calls, the advisors tell me to attach the same information and my store will be reactivated; however, when I upload my appeal, I only receive automatic responses.
Business Response
Date: 05/05/2023
Hello,
Your seller-fulfilled offers have been deactivated and your listings have been removed in accordance with the Drop Shipping policy.
Why did this happen?We have taken this measure because we have found that you have repeatedly violated the Amazon Drop Shipping policy. Drop shipping or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record.
When a customer sees packaging and invoices or receipts identifying a seller that is not you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.
For more information, visit "Drop Shipping Policy":***********************************************************
Have your seller-fulfilled offers been deactivated in error?
If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your "Account Health" page, and you will hear back from ** via email:***************************************************************************
Your explanation should include the following information:-- Evidence or examples that demonstrate that your account complies with our Drop Shipping policy.What happens now?Your seller-fulfilled orders will remain deactivated. You may still accept Amazon-fulfilled orders. To learn how to change seller-fulfilled offers to "Fulfilled by Amazon", visit "Fulfillment by Amazon (FBA)":******************************************************
A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily. This reserve amount shows as your "Unavailable Balance" in your "Payments Report" in Seller Central.
When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. For more details, visit the "Payments Dashboard" in the "Reports" section of Seller Central: ***************************************************************************
We're here to help If you have questions about this policy or information requested above, please contact **:******************************************************
For more information, visit "Create a plan of action to reinstate selling privileges":***********************************************************
To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.-- Download the iOS app:*********************************************************************** -- Download the Android app:******************************************************************************************************** Sincerely,Seller Performance Team Amazon.com

Sincerely,Seller Performance Team Amazon.com

Customer Answer
Date: 05/11/2023

Complaint: 20012550

I am rejecting this response because:
Amazon is simply sending automated responses my account is totally deactivated and in their previous response they say I must apply to the *** program and I have tried to reactivate my store for this and it has not been accepted and now they say that ONLY my seller fulfilled offers are blocked. I have submitted my plan to join this program for MONTHS.

Sincerely,

*****************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon lets sellers sell terrible quality of products. I made the mistake of buying one of these products. I am trying to return it and now be charged 2 dollars to print a label. This is not acceptable.I want a refund for my item without paying for a label.
Business Response
Date: 05/05/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and couldn't find the order number. I would request you to please use your account email address to contact ** along with the order number so that we can help you further.

We look forward to see soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/05/2023
ORDER # 111-8906788-3711412
************************
Business Response
Date: 05/09/2023
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for providing the details.

I've forwarded the feedback to the concerned team so that they can take appropriate action.

I would request you to please go ahead and return the item. While we are unable to refund the return shipping charges for you, I can add a $2.00 gift card to your account in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May, 02, I placed the following order on my Amazon account, which e-mail address is *************************** 113-2374450-7646668.To place the order, I used the same payment method as I always used on all my past orders. Also, I used one of my current shipping address.Immediately I received an e-mail from Amazon saying I would receive a call from Amazon.A few minutes later, I received the e-mail from Amazon: "We believe that an unauthorized party may have accessed your account. To protect your information, we have done the following:"After waiting 2 hours, I created a new password after receiving Amazon OTP.After logging in on my account again, I noticed that my shipping address was removed, so I added it again and placed the order again. This time, my account was put on hold and I got the following e-mail:"We have detected unusual activity on your Amazon account, for this reason, we have temporarily placed it on hold and canceled any pending orders or subscriptions."I was then asked to upload proof of the payment used. I used my AMEX card and an Amazon ** Balance of $389.00 which was purchased using my account at **** (***********************) which is a big and authorized seller of gift cards, including Amazon.I used **** to purchase my ** because I could get a 3% Cashback from them.I uploaded a copy of the receipt from the ** purchased and waited a few hours, then I got a new e-mail asking to sign in to Amazon and follow the on-screen instructions to upload the gift card purchase receipt.This time, though, I was not able to upload any document when I try to log in on my account:"The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact ** for further concerns."So, how can I upload proof that the ** purchase is legit? I'm losing a legit $389 ** and I'm able to upload any proof needed.
Business Response
Date: 05/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 05/22/2023

Complaint: 20012411

I am rejecting this response because Amazon didnt say what did I infringed from their terms. I just made an order as I do occasionally and I was asked to submit proof of purchase of the gift card I used to place the order. I immediately uploaded the receipt and now my account is closed and my gift card balance ($389) is being illegally withheld. Also, I stated that I could provide any kind of proof to Amazon verify that my Gift Card is legally purchased, using my own authorized method of payment.

Sincerely,

*************************** Dos ******
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted to verify I was changing my account. I was not. I replied I was not contacting customer service and told the account was secured. ********************** then allowed an unauthorized party to change my account and lock me out. After 5 days of attempting to resolve they are still not resolving. I have done everything they asked including sending them my license.
Business Response
Date: 05/15/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the issue with the account was resolved.

I understand that you had to face many huddles before the issue was fixed. I've let my leadership know about this issue so that they can work on future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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