Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought a computer refurbished. it's under Amazon's warranty. I requested a return since its not working properly. Been a week and I cannot get a pre-paid return label from Amazon without having to spend an additional ***** for a label that is supposed to not cost me anything. They are defrauding me of the ****** for the computer and the return and time is running out on the return policy of 60 days. They have intentionally put me on hold and played the waiting game when i ask to talk to a supervisor. Their customer service is horrifying. I have worked in customer service for over 40 years, working from home, and never have I seen such poor service as this. i would have been FIRED years ago
Business Response
Date: 05/06/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/06/2023

Complaint: 20015617

I am rejecting this response because: its the only order i have on my account with a computer.. This is the IDIOCY I have been dealing with for over a week. I am calling my bank today and filing a fraud charge against Amazon since they love to dance around refunds with me. I feel targeted and being profiled. I am sorry that you have merchants that are shady. Th at is NOT MY PROBLEM! ALL I wanted was an exchange. and 8 Amazon reps ************ If I worked like this for my company I would have been terminated, and FINED.
Here's the order in question for the Amazon customer disservice rip: ORDER # 113-4490093-5121803

Sincerely,

***********************
Business Response
Date: 05/19/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

Upon checking your order, I found that a full refund of $394.82 was successfully issued on May 10, 2023.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Complaint: 20015617

I am rejecting this response because: it was not for the computer. it was for the return of curtain panels ya moron

Sincerely,

***********************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Balance is not avaible for Payots 8 months I opened many cases and waiting resolution for my problem and withdrow money:P.S Please dont send me link on Amazon Policy, Because Amazon itself has already violated all its policies and does not withdraw more than 8 months from the ******** Balance without any reason.Cases ************************** *********** *********** *********** *********** *********** *********** *********** *********** *********** ***********
Business Response
Date: 05/16/2023
Hello,

Thank you for contacting us.

We are researching your inquiry relating to the reserved funds on your account. We will contact you when we have an update.

You can view your account performance at ******************************************************************************** or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at ***********************************************************************.
-- Download Android App at ********************************************************************************************************.
Thank you,
Payments Specialist
Amazon.**

Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Also my case resolved.

Sincerely,

R. P.
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 27 2023 I received an email from Amazon telling me my account had been closed and all outstanding orders were canceled. They said they had also voided my Amazon .com gift card balance. They said I violated there gift card terms and conditions which I did not and never have. The are the only things you cannot use Your gift card funs for : Your Amazon.com Balance cannot be used to purchase other Gift Cards, prepaid open loop cards, or certain third-party gift cards or Use a gift card to purchase certain ineligible goods and services such as collectible coins or other gift cards. I did not violate these terms and have only ever purchase items sold on Amazon. You cant ever reach a real person to get this issue resolved plus they will not tell you what you supposedly did that violated their terms and conditions. I have of 176 in my gift card balance and by them closing my account and saying they are voiding by balance is theft on their part because it is not their money to take its my money.I would like my account restored and my gift card balance returned so I can continue making purchases for my soon to be newborn child.
Business Response
Date: 05/24/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 05/24/2023

Complaint: 20015037

I am rejecting this response because: I still do not have access to my Amazon account and would like for yall to restore my account please. I did nothing to have my account put on hold. Ive never violated any of there policies. Please give me access to my account again.

Sincerely,

*****************************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ******** Swash SE600 Bidet Toilet Seat. The seat was faulty and I began a return/refund. I returned the bidet to *** when I had a vehicle that was operational. I have my *** receipt and proof it was given back to Amazon. 1 week later Amazon sent the bidet back to my house after it already arrived at their warehouse. I then called Amazon and notified them I cannot return the item physically at a *** store because my vehicle does not work. They will not refund me the money even though I already returned the item (1) time to them. They cannot tell me why they sent it back because no one knows why every time I call. This has been the 10th times I have called them and I get no response as to why they have sent it back but they will not refund me the money until they get the item. I am not keeping this item, it is broken and defective which is why I'm getting my refund. Amazon is holding my refund hostage and I don't know why.To recap, when I had a vehicle I did return it to *** and it got sent to Amazon Warehouse. I don't know what happened at the warehouse but for some reason it was returned to me. No one knows why and they will not refund me my money even though I have done everything required of me. I do not have a vehicle right now and CANNOT return to a *** store that is miles away. They are holding my refund hostage.
Business Response
Date: 05/07/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that the manufacturer in not honoring the warranty for the item ************** SE600 Bidet Toilet Seat, Fits Elongated Toilets, ************ Quality and the item was returned back to you from our warehouse.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the return window has expired for this item. As we are only the retailer and the item is not manufactured by us you need to directly contact the manufacturer for any assistance or support for this item.

However as an one time exception for you we will issue the gift card of $342.39 after deducting the Restocking fee: $80.00. Please let us know if this works for you.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/08/2023

Complaint: 20014951

I am rejecting this response because:
Amazon is going back on what it told me. Although this is after the return window Amazon already promised me my refund and already took out the restocking fee. They agreed to refund my money directly to my bank account. By giving me a gift card they are denying me my funds already promised to me and instead are trying to keep the funds for themselves in the form of a gift card. This is not acceptable and it's not going to be accepted. I wish for a full refund which was promised to me by amazon. There are several recorded phone calls and Records already of Amazon promising to do that. All they have to do is access their stored phone calls.

Sincerely,

***********************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1- Purchased a ******* Galaxy Fold 3 on December 11, 2022. 2- I paid $649.50 for the phone. 3- Amazon offered a full refund for a return 4- When I received the phone it was defective (Green line across both screens). I returned the phone by mail. I only received a partial refund of $383.39. Amazon confirmed that I should have gotten a full refund.5- I've been chasing amazon since December 2022 and they have not tried to resolve the problem, every time I call they always say somebody will get back to me but never did.6- The order number is 114-8459385-1870600
Business Response
Date: 05/08/2023
Dear Customer:

We appreciate the time you took to provide us with additional information about your claim . Upon review, we have decided to reverse our original decision and ***** the claim in your favor. A refund was issued to your original method of payment for this order.

Thank you.

-Amazon
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!We sell items on Amazon. We received the intellectual property complaint. The thing is that the violation must be removed from the Account Health but ********************** declines our appeals and requests for a LOA/LA. Firstly, Amazon requested from us ANY DOCUMENT THAT PROVES THE AUTHENTICITY OF THE **** (the screenshot is attached). And we have attached an invoice. Moreover, during a call to the Account Health Support it was said that an invoice is fully correct document in our case and must be accepted by the Team. According to the doctrine of the first sale, if the buyer simply purchases the product and does not modify it in any way, but simply resells it, the buyer does not commit a violation. In this case, the we are not obliged to request permission to sell the goods from the rights owner directly. Secondly, Amazon requested from us to explain in a few words WHY THE LISTING DOES NOT VIOLATE AMAZONS POLICIES. And we have prepared an explanation. The thing is that ASIN is an original listing created by ********* rights owner. The line "brand name" redirects to the official ********* store. This is a direct proof that this listing does not violate any Amazons policies. The listing contains only relevant information, related to the product being sold. ASIN fully complies with ASIN creation policy as well as Product Detail Page Rules. Thirdly, we did not create this listing, but simply joined it. WE COMPLIED WITH AMAZON POLICY AND RECEIVED AN APPROVAL for the sale of *********-branded products (we attach a screenshot of an approval to this explanation). An approval was received on March 20, 2023.Fourthly, WE CONTACTED THE RIGHTS OWNER using an email address Amazon provided us with - ********************** But the rights owner ignored our message.Thus, we have provided strong explanation, documentation, proofs, etc.Based on the above, we ask you to send a request to Amazon to remove the violation from our Account Health. Sincerely,Berkay Uzmez
Business Response
Date: 05/05/2023
Hello,
We have decided to reject the seller appeal and an email was sent to them informing them of this decision on [05-05-2023].

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 05/08/2023

Complaint: 20014497

I am rejecting this response because:
Fact 1
Amazon requested from us ANY DOCUMENT THAT PROVES THE AUTHENTICITY OF THE ***** And we have attached an invoice. Moreover, during a call to the Account Health Support it was said that an invoice is fully correct document in our case and must be accepted by the Team. Moreover, according to the doctrine of the first sale, if the buyer simply purchases the product and does not modify it in any way, but simply resells it, the buyer does not commit a violation. In this case, we are not obliged to receive LOA/LA to sell the goods from the rights owner directly.

Fact 2
Amazon requested from us to explain in a few words WHY THE LISTING DOES NOT VIOLATE AMAZONS POLICIES. And we have prepared an explanation. The thing is that ASIN B0B51JLB6P is an original listing created by ********* rights owner. The line "brand name" sounds like Visit the ********* Store and redirects to the official ********* store. This is a direct proof that this listing does not violate any Amazons policies. All listing attributes, including the title of the item, the brand name, the manufacturer name, images, bullet points, etc. are correct and fully comply with Amazon policies. The listing contains only relevant information, related to the product being sold. ASIN B0B51JLB6P fully complies with ASIN creation policy as well as Product Detail Page Rules. Therefore, the listing cannot violate any Amazons policies, because it was created directly by the rights owner.

Fact 3
We did not create this listing, but simply joined it, observing all the requirements from Amazon. Of course, WE COMPLIED WITH AMAZON POLICY AND RECEIVED AN APPROVAL for the sale of *********-branded products (we attach a screenshot of an approval to this explanation). An approval was received on March 20, 2023.

Fact 4
WE CONTACTED THE RIGHTS OWNER using an email address you provided us with - ********************** We explained that an error has happened in our case. But the rights owner ignored our message.

Sincerely,

Berkay Uzmez
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon Business on multiple occasions to create a business account. I purchased rentals in 2022 spend over $20,000 furnishing them through Amazon. I reached out to the team to open the account open a business in June 2022. I waited and received very little assistance on this process and ended up using my personal Prime account ************************* to make the purchases. I finally got through months later to set up this account and explained to the representative, we are currently building business credit, The only credit we have is through ********** and it is paid by invoice only. I was told I have to make large purchases on the business account. I informed the client we already made the bulk of our purchases through my personal amazon due to the delay and lack of assistance in setting up the business account. They never asked for personal email or any information to look up the account. They told me they would send a note/ email to the department and give it time to process. I spoke to them over a month ago and no response. I called today and got the same line. The supervisor I spoke to today 5/3 @ 2:15pm said the same line. I told her it does not make any sense to me. She said there is no time limit. I asked her how long I have to wait for this? It is a business! She claims it is up to the team to send out the invite after reviewing the documents. I am annoyed with the poor customer service. This is why I ended up using my personal account. She advised me to apply for credit through them which I don't want to do. As I explained to her, I do not want anything under my personal credit only the business. I used Amazon for over 16 years and find customer service is getting worst instead of improving especially when it comes to getting information. All they do is transfer me all over and eventually stop speaking for me to hang up or they disconnect the call while waiting for the supervisor or a resolution to a problem they don't know how to resolve.
Business Response
Date: 06/01/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the setting up the paid by invoice on your business account.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating you did not meet our qualifications to receive an invitation for pay-by-invoice at this time but we have provided a courtesy line of credit in the amount of $1000 which will allow you to make purchases and over time increase your limit as their payment history is established.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this appeal because Amazon illegally suspended my seller account. The suspension of my account is justified by the related account that violated ********************** policies, namely MacroMe, which belongs to *************************. Amazon did not accept my arguments about non-participation in the MacroMe account. I do not understand why I should suffer and my business should suffer losses due to the illegal activities of the account I am not even involved in. The reason of the erroneous related between my account and ******* account was the following:The same IP address. I and ************************* were aspiring Amazon sellers, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. Therefore, my account used the same IP address together with ******* account of *************************. But I and ************************* terminated our partnership and now I don't know where is she and is she alive at all. My Nazaretsamuil account belongs only to me and no one else. I only have access to one seller account and no more ********************** accounts. Please fix this technical issue and reactivate my Nazaretsamuil account.According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon. Thank you in advance!
Business Response
Date: 05/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 6, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 05/10/2023

Complaint: 20014101

I am rejecting this response because: Amazon wants me to provide additional information so I have it. I have additional data confirming the fact I have a separate business from the MacroMe account owner *************************. Please note that as an additional relation, I am also adding the business address of the Nazaretsamuil and MacroMe accounts. ************************* and I used the same office as a location for our business. Because of this, a relation arose, since we used the same Wi-Fi in the office and use the same business address since we indicated the same business address in our accounts. Also, as an additional document confirming the severance of any business ties with *************************, I am also attaching the Letter of settlement payments. This document confirms that ************************* and I have completed all financial settlements and do not have any claims against each other regarding the distribution of funds from our business partnership. I would like to remind Amazon support the main point of previous submission. ************************* and I were business partners. We needed the financial means to open separate offices with separate Wi-Fi and IP addresses. Therefore, my account used the same IP address and the MacroMe account of **************************

Unfortunately, my cooperation with the MacroMe account's owner ended. ************************* stopped contacting me due to commercial disagreements.
I am aware of my mistake's magnitude. However, I guarantee you that deactivating my account was in error. Therefore, I'm requesting you reinstate my account.
I attached the following documents to prove to you that my account was deactivated in error:
-Partnership Agreement we created the partnership August 25, 2020;
-Termination Letter I notified ************************* by Termination Letter about my intention to dissolve the partnership on March 21, 2021
-Protocol of Partnership Dissolution Meeting procedural document confirming the decision between me and ************************* to finally dissolve the partnership;
-Partnership Dissolution Agreement official agreement between me and ************************* confirming the decision to finally dissolve the partnership and steps to do it;
- Letter of settlement payments (additional evidence).
Once again, ************************* and I have not been doing business together since the break in business relations. My account has nothing to do with the ************************* / ******* account. I wonder if ************************* is still alive. Please do not associate my Nazaretsamuil account, which belongs to me personally, with ***************************** account. I don't have to be responsible for another person's mistakes. Please reactivate my Nazaretsamuil account.

Sincerely,

*****************************
Business Response
Date: 05/12/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 5/12/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:05/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon keep billing me for $14.99. I have already pd twice . I keep getting e-mails threatening to hold my orders & put a hold on my account until this bill is pd. My account ending is ****. The due date is 5/1/2023. The address is ************************************ po box *****, *****, **. 19176-1711.
Business Response
Date: 05/05/2023
Hello ****,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your account.

We could not locate any hold on this account. The charge for ***** USD is for Amazon prime subscription. If you'd no longer want to be charged for prime, You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page:

*********************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was buying stuff on amazon and they took money from my account without my permission i had a renewel notice and i renewed my amazon account and started a new prime account from a previous account now they have charged me multiple times on a gift card as well as my credit card and there refusing to give me any info about my account
Business Response
Date: 05/05/2023
Hello Daria,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the multiple charges on your account.

We've checked the account related to this email ID and I could not find multiple charges for Prime subscription. We request you to write ** back with the charge ID's on your statement for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.