Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,513 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regards to order #***-3827158-3097057. Customer opened a claim and said broken in half. We got it back and it is brand new. We are not paying for this label which cost us $30.85. When the customer opened and A to Claim claim we replied saying this: We received it back and its brand new!! We are owed $30.85 for the label!! See pictures below: ********************** ********************** We are owed $30.85
Business Response
Date: 05/06/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Seller wished to withhold label charges for the returned item.
Seller has been issued a credit of USD 30.85 for the return label charges , on 5/6/2023. Furthermore, we have removed the *** hit for this order from Seller's performance metrics.
In summary, Seller has been issued a credit for the return label charges.
Customer Answer
Date: 05/06/2023

Complaint: 20016671

I am rejecting this response because:

Ok thanks now the feedbacks need to be removed. He had the 2 orders:

113-6718787-3744250
AND
113-8486444-5347411

Sincerely,

*********************
Business Response
Date: 05/11/2023
Hello,

As stated earlier, seller has been issued a credit of USD 30.85 on the Order ID ******************* for the return label charges on 5/6/2023. Furthermore, we have removed the *** hit for this order from Seller's performance metrics.

Regarding feedback removal complaint on orders 113-6718787-3744250 and113-8486444-5347411, we will need more information and justification to understand the reason behind the request.

In summary we need more information and justification related to orders 113-6718787-3744250 and113-8486444-534741.
Sincerely,
Customer Answer
Date: 05/11/2023

Complaint: 20016671

I am rejecting this response because:

What more do you want? Its brand new!! You have pictures!!

Sincerely,

*********************
Business Response
Date: 05/14/2023
Greetings from Amazon.com,
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Thank you for bringing this matter to our attention.

Customer Answer
Date: 05/15/2023

Complaint: 20016671

I am rejecting this response because:

Not good enough. You removed the 1 feedback now you need to remove the other feedback because it is against policy. It came back brand new and we showed you pictures

Sincerely,

*********************
Business Response
Date: 05/25/2023
Greetings from Amazon,
My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.
Upon reviewing your case, I understand you are contacting us about the feedback removal for order: 113-6718787-3744250
Since buyer feedback is a direct reflection of their Amazon shopping experience, we can only remove feedback for these reasons:
- Contains obscene language.
- Contains seller-specific, personally identifiable information.
- Entire feedback comment is a product review.
- Entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.
You may ask buyers to remove their feedback, but do not pressure them to do so. The buyer can remove the feedback if they choose to. To contact the buyer, go to the Orders tab in your Seller Account and select Manage Orders. Search for the buyer's order, then click the buyer's name under "Contact Buyer."If the buyer does not remove the feedback, you can post a response to it. To do this, go to the Reports heading in your Seller Account and click "Manage your Ratings and Feedback." From there you can look up the feedback and respond.For more information see:Remove Third-Party Seller Feedback ****************************************************************************
Customer Answer
Date: 05/26/2023

Complaint: 20016671

I am rejecting this response because:

Let ************* know that we pay Amazon nearly $1,000,000 in fees per year for the last 16 years!!! The feedback is against policy. As you can see from Amazon messages we emailed this customer and they never responded!! This should be removed! They are also calling ** rude which is a lie!!

Sincerely,

*********************
Initial Complaint
Date:05/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from AWS for around a 500 dollar bill. I never intended to sign up for a service through them, nor have I used any service. I contacted them about this and have attempted for the last three days to cancel the services. I am unable to do so, and they continue to charge me. I do not possess a credit card nor a debit card that I am willing to give them, and because of this, they will not allow me to cancel these services. So these services continue to run for around 600 dollars a month and there is nothing I can do to stop them. I received a phone call, and I was advised to ask for a credit card number from a friend or family. I informed them that this is unreasonable. They responded that then there was nothing they could do. They will continue to charge me around 600 dollars per month, and I cannot stop these services.
Business Response
Date: 05/16/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to hear about the frustrating experience you had with *** support.

We understand that you're requesting for a billing adjustment, however *** support is advising that you need to add a valid payment method but you do not possess a credit debit card. Unfortunately, in order for the *** support team to assist you with this inquiry you must add a valid payment method.

Alternatively, since you were NOT charged and the account is suspended, you can leave the account suspended and it will automatically terminate after 90 days. You'll still receive notifications to your email about the past due balances until the account has been successfully terminated. Please note - We (***) cannot expedite account termination process.

If you wish to continue working *** Customer Support, please add a valid payment method. Once completed, reply to support case ***********. Please keep in mind, opening multiple support cases to *** support will cause delays.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/17/2023

Complaint: 20016663

I am rejecting this response because:
It still is not clear to me whether I am responsible for the charges being incurred on the account.
I have received one email already saying that I owe them money.
I have made so many attempts to stop services which are running, still accruing charges, but I cannot do it.
I do not have a credit card nor a debit card. Therefore, as they have recognized, it is 100% impossible for me to log into my account and stop the running services.
What I would like, is for them to simply state, that I am in no way responsible for these charges.
By the time the account terminates, the charges will be in the minimum of around 2, 000 dollars.
This is not a small amount of money.
It seems to me like a very bad business practice to allow a user to start a service without a credit or debit card, but not allow them to stop a charging service without such card.
Again, to be brief, I am owed a simple statement, that I am not responsible for these thousands of dollars that are being charged.
Sincerely,

*****************
Business Response
Date: 06/08/2023
Hello,
Information received from our *** Specialist team -
Per the *** Shared responsible model (**********************************************************************) and customer agreement (*****************************************) all *** accounts require a valid payment method and customers are responsible for managing their accounts and charges associated with it.

What we provided previously is the only option available for them. It appears the best solution for them is to abandon their account and ignore the past due notifications until account termination. If they want to work with *** to terminate the services, they must add a valid payment method. This allows both *** and the customer to identify the source of the charges, and for *** to provide the customer with instructions on how to terminate the services. *** does not delete services on the customer's behalf, nor do we process adjustments proactively.
We have no further action or insight we can offer regarding this issue.

Customer Answer
Date: 06/08/2023

Complaint: 20016663

I am rejecting this response because:
AWS states that a valid credit card is required to terminate the services, but why is a valid credit card not required in order to start the services?
What kind of business allows an account to start a paid service, but not stop it?
Who is responsible for these charges? They refuse to answer this question.
If I am responsible for these charges, should I not have the option of stopping them?
I think a clear answer to this question is the normal way to conduct business in ******* today.
Sincerely,

*****************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not understanding what is going on with my package I would like a refund. I was told my package would arrive within 4 days It didn't and I was willing to wait a little bit longer but I'm not willing to wait almost two weeks and still not know if my package is going to be here I just want to refund I want my money back please. I have read that I can receive a refund for late Amazon packages.
Business Response
Date: 05/06/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order Confirmation Hello ****, Thank you for shopping with **. Well send a confirmation when your item ships. Details Order #***-6414325-4079428 Arriving: Monday, April 24 View or manage order Ship to: ***************************, ** Order Total: $60.00 We hope to see you again soon. Amazon.com Frequently bought together with items in your order wsdcam 113dB Bike Alarm Wireless Vibration Motion Sensor Waterproof Motorcycle Alarm with Remote wsdcam 113dB Bike Alarm Wireless... $17.99 NAPASA Electric Bike Horn Electronic Bicycle Bell ******* DB Waterproof 4 Sound Modes with Rechargeable Battery NAPASA Electric Bike Horn Electronic... $13.88 The payment for your invoice is processed by Amazon ********* **** P.O. Box ***** *******, Washington 98108-1226. If you need more information, please contact ************** By placing your order, you agree to Amazon.coms Privacy Notice and Conditions of Use. Unless otherwise noted, items sold by Amazon.com are subject to sales tax in select states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon.com, it may be subject to state and local sales tax, depending upon the seller's business policies and the location of their operations. Learn more about tax and seller information. This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. Items were not delivered and no refund is being offered to resolve this issue.
Customer Answer
Date: 05/03/2023
AmazonOrder Confirmation Hello ****,Thank you for shopping with **. Well send a confirmation when your item ships.Details Order #***-6414325-4079428 Arriving:Monday, April 24 View or manage orderShip to:***************************, ** Order Total:$60.00 We hope to see you again soon.Amazon.com Frequently bought together with items in your order wsdcam 113dB Bike Alarm Wireless Vibration Motion Sensor Waterproof Motorcycle Alarm with Remotewsdcam 113dB Bike ************************************** Bike Horn Electronic Bicycle Bell ******* DB Waterproof 4 Sound Modes with *********************************** Bike Horn Electronic...$13.88 The payment for your invoice is processed by Amazon ********* **** P.O. Box ***** *******, Washington 98108-1226. If you need more information, please contact ************** By placing your order, you agree to Amazon.coms Privacy Notice and Conditions of Use. Unless otherwise noted, items sold by Amazon.com are subject to sales tax in select states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon.com, it may be subject to state and local sales tax, depending upon the seller's business policies and the location of their operations. Learn more about tax and seller information.This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Business Response
Date: 05/05/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that you havent received your item(s) from order #***-6414325-4079428.

I've reviewed the details of the order and the correspondence by our support team and can confirm the information shared is correct. We aren't able to provide a refund for the order.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 05/07/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have addressed your complaint in your complaint #********.

I suggest you to please check your inbox for the correspondence provided on the same.

Thank you for your co-operation. Have a great rest of the day!
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a very negligent Amazon employee who seems to be about to deny my right to a refund because they lack basic understanding about hard drives. My order 113-3945146-4831403 was returned to the seller, using the seller's own prepaid label. *** 1Z0V2Y989030617820 says that the seller mistakenly refused delivery, now causing the package to be lost. This is not my problem, and I am not going to be out $800. So, I filed an ** Claim because I have a right to a refund, since I followed Amazon instructions and returned the item using the seller's return label. It is the seller who was negligent in not properly processing the return, but rather, admitted to refusing the *** delivery!! I am now out of the item and my money. Amazon must refund my order. But the amazon specialist in charge of the ** Claim has erroneously asked for pictures of the item stating "Based on the outcome of our investigations, we believe the package was delivered in good condition.We have considered information from our records. We cannot issue a refund for this order until we receive the image of defective item. If you have already returned the item and dont have the image of defective item, please provide ** return receipt."I have now provided a picture of the items as received, but what does it prove? Is amazon expecting to see damage? Does this specialist not have an understanding that 5% of hard drives are defective, DEAD ON ARRIVAL and that the issue is internal, and therefore, *************** is visible from the outside??? The questioning of the claim is so irrelevant, as the return was already approved, and I was induced to return the item and it is the sellers admission that they screwed up their own acceptance / delivery of the item. I demand a full refund of this order!!!
Business Response
Date: 05/06/2023
Hello cola ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have granted your claim on order XXX1403 and issued you a refund to your original payment method.

When will I receive my refund?

If you paid with a credit or debit card, the refund(s) may take a few days to appear on your statement. If you paid with an Amazon Gift Card, the refund(s) will be credited to your Amazon account. If you are still in possession of the item(s) and would like to return it, please contact the seller to organize a return.

How can I check the status of my claim?
To view more details on your claim or take any further action, please use this link: ******************************************************************************************

Were here to help

For more information about the A-to-z Guarantee policy, please refer to our help pages: *****************************************************************************

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAC AEMIN (AMAZON)***** ******* Hello, amazon relay has suspended my account with reason of affiliation, where I created my account back in 2021, and there was no load done. We have not operated for amazon relay at all, but they affiliated ** with someone we never know. I want to understand the reason behind the suspension, but no one else is answering me. This is huge problem that I am facing as my load board was the only way to get better due to bad market prices outside amazon. I want to understand how could I be affiliated when I never did any load for Amazon, and my account was active since 2021, they had no issue with my board before, but now they suspended me. I think it is a system error where I am the only one to suffer, which is unfair. I am requesting rechecking of my case but no one is replying.Thank you for your help in resolving my issue.
Business Response
Date: 05/12/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about your Amazon Relay Account.

I reached out to our specialist team internally and they have confirmed that they sent you the following message on 5/3/23.

Dear **** international llc (AEMIN), After an investigation of your account, it has come to our attention that your company is affiliated with a SCAC that has had its Relay Agreement terminated for multiple violations pursuant to Section 5(b) of the Amazon Relay Carrier Terms of Service. Accordingly, Amazon is suspending your companys Relay account effective immediately pursuant to Section 5(a) of the Amazon Relay Carrier Terms of Service, which permits Amazon to terminate your companys Relay Agreement for convenience upon 30 days written notice. Your companys Relay account will be terminated as of 6/2/2023 and your company will be prohibited from booking any future work with Amazon.

As LP-CC dispositions are not disputable, our typical response back to carriers who attempt to dispute these dispositions is:
Dear **** international llc (AEMIN), as stated in the initial notification, it has come to our attention that your company is affiliated with another Relay carrier that has had its Relay Agreement terminated for multiple violations pursuant to Section 5(b) of the Amazon Relay Carrier Terms of Service. Accordingly, Amazon has suspended your companys Relay account pursuant to Section 5(a) of the Amazon Relay Carrier Terms of Service, which permits Amazon to terminate your companys Relay Agreement for convenience upon 30 days written notice. A copy of the Relay Carrier Terms of Service are attached for your reference.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to sign up for prime and they closed my account. I even provided them with a billing statement. I don't understand what seems to be an issue. Very frustrating that Amazon would do something like this to a new prime member. I always heard people praising Amazon for their customer service but I didn't expect to get my prime closed!
Business Response
Date: 06/01/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/1/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tv stand from Amazon on April 28, 2023. The item arrived today. I heard a loud thud at my door. When I opened my door the box was on the ground flat. My son and I brought the box inside and I opened it to begin assembly. When opening the box, there were no instructions, no screws or parts needed to assemble. The boards of the tv stand were cracked in two. I repackaged the tv stand to send back to Amazon. The only resolution Amazon offered was to replace when the received the product back. I should not have to wait. This company inconvenienced me, a paying customer and there is no way to report the driver on the website. I feel that not only should I get a refund but they should also replace the tv stand and make sure that the company packages it correctly and staff handle the package with care as an inconvenience.
Business Response
Date: 05/06/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Amazon and I didn't need it so I ended up processing a return on it. I sent it back to Amazon and and eventhough amazon did receive it within the allocated time frame they did not process the refund for it within the days they said they would. I called them up few times and they told me to wait. Finally someone asked me to fill out a survey where it asked when I sent it and how and what date I purchased, mind you amazon already had all that info. I had a family emergency and didn't get a chance to reply and now they are refusing to give me back the money eventhough I spoke to someone who asked me to fill the survey out again and said it would get done. After speaking to 5 different people today including a supervisor they still refused to issue the refund even though they received the item earlier than it was due. Please help get my money back, this is unfair. Order number 112-8642439-2985813. Refund of $217.74.
Business Response
Date: 05/06/2023
Hello,

We apologize that you haven't yet received a refund for the item you returned from order #xxxx5813. We're happy to assist you further, in order to continue, we need some basic information to get started.
Please reply to this the email with your responses to the following questions in English or Spanish. You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: [INITIAL REQUEST DATE + 15 DAYS]. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Customer Answer
Date: 05/07/2023

Complaint: 20015857

I am rejecting this response because: I had already filled this out and spoke to 5 different representatives after filling it out and they still refused to refund me the amount even though the item was received much prior to due date. I attached the email I had already sent to them.

Sincerely,

*************************
Business Response
Date: 05/19/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I am really sorry for the inconvenience caused to you.

I have checked the details in your account and would like to inform you that we have requested you to submit the Incident report on April 10, 2023 and since no report was submitted in 15 days of the first request date hence we cannot take any action regarding this issue as per the policy.

Regards,

*****
Amazon.com

*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20015857

I am rejecting this response because: they received the product back on time and asked me to fill out the survey way after the fact. So now not only do I have a loss of $200 on money but they also have the airpods that were sent back. *** does not want to help me because amazon already received the item back *** accepted it. I want another pair of airpods sent to me from amazon if I cannot get my money back

Sincerely,

*************************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** computer host on the Amazon shopping website on April 19, 2023 for $428.96 Order #***-5577541-8417061 Merchants shipped by ***** (Tracking ID: ************* The merchant's estimated delivery time is April 23, but I have not received the goods I bought. According to the photos taken by the courier, my The package was delivered to the wrong address, not my home. After that, I contacted Amazon and *****. Both Amazon and ***** said that the package had been delivered on April 23, and my refund application on Amazon was also rejected, but the photo of the package was obviously not my home. I have never seen my package. Now I don't have any money, and I haven't got the goods I bought. I Always angry!The picture I uploaded is what my home looks like, and the place where the package appears is not the same place. They can come to my house to check.
Business Response
Date: 05/27/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 111-5577541-8417061.We kindly request you to contact your card issuer again and re-dispute the transaction to be reimbursed.You may use this email as an affidavit.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****

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