Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to the tracking number for a customer's package their package arrived two days after shipment with a confirmed delivery. Here is the tracking: ********************** The customer said they never got their package and filed an A-to-Z Claim with Amazon stating "USOs delivered it to wrong house or package was stolen" and expects that because their package was stolen after the package was delivered to get a full refund for the item. This practice allows any Amazon customer to resolve their shipment with a full refund on any delivered package no matter the customer's delivery location. If a look is taken at my company's tracking and delivery history Amazon would find it impeccable. Please resolve with an Amazon funded refund as well as the Order Defect Rate impacted as "no." The A to Z claim is from April 30th and order 111-0082779-4035461. If you look at the previous A to Z claim from March 9th, 2023 and Feb 20th, 2022 you'll see that any "missing" yet "delivered" mail has been accepted by Amazon as a strong track record for my company. I have already tried to appeal the A to Z claim that was seller-funded with zero compassion for the issue at hand and zero recognition of how well my company provides customers who shop with Amazon an amazing experience with rare and collectable music.
Business Response
Date: 05/09/2023
Hello,
Thank you for taking the time to provide us with additional information regarding the claim on order 111-0082779-4035461. Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
Seller failed to provide Signature Proof of Delivery
To learn more about the A-to-z Guarantee policy, assistance in tracking your filed claims, or how to avoid claims in the future, go to Amazon's A-to-z Guarantee Claims.
******************************************************************************************;
Amazon.com
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Hiboy ks4 electric scooter. It cost me $469.99. It was delivered on April 18th, 2023. I returned it a few days later seeing as how when we opened the box, it was not a working scooter and a completely different brand. Amazon received the scooter back on April 26th, 2023.i am waiting for my money back and they won't give me my money back. I did my part and returned the scooter, now they need to do their part and give me my money back.
Business Response
Date: 05/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the order #***-5368842-1771458 regarding the refund for the item.

Upon checking the order details, I see that the refund of $453.59 is already issued on Friday, May 5, 2023.

You'll receive the refund within 3-5 business days and it will be reflected.

You'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Removed my ability to review purchases even though i did not violate its community guidelines
Business Response
Date: 07/19/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 07/19/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 OtterBox iPhone cases. They didnt transfer the money to my credit card as I requested. They put my money on an Amazon gift card and that is not how I selected my return to be allocated. I called on 5/323 and I was told the situation had been corrected. I still have received any of these returns from either the gift card it was put on or the other OtterBox. This is a mess. Please help me to get my refund in a timely manner and to the debit card to which I purchased them with. Thank you.
Business Response
Date: 05/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-9359638-0271451 regarding the refund for the item.

Based on the order details, I see that the refund of $53.12 for the item is already issued back to your original payment method on Thursday, May 4, 2023 at 7:49 AM (PDT)

The refund takes 3-5 business days to get reflected on your original payment method.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17, 2023 my husband used an Amazon gift card of $200 to purchase a MSI gaming graphics card. The cost of the graphics card was $635.99. The cost was split between the $200 amazon gift card and $435 was put on Discover credit. The package was delivered on April 22, 2023 but after reading more reviews of how hot the internal temperatures reached, he decided to return the item to purchase a different graphics card. My husband returned the unopened graphics card by *** to Amazon. Amazon received the graphics card on May 3, 2022. According to Amazon policy, refunds are issued 2-4 hours after a returned package is scanned received. My husband did not receive a refund within that time span. When he contacted Amazon, he was told it could take up to two weeks to receive a refund of $435.99 to the Discover credit card. He was told they would escalate the matter. On 05/04/2023, he contacted Amazon again and was told no refund would be issued for two weeks. I joined the call and told the representative that two weeks was entirely to long. When we asked to speak to a supervisor, we were denied. When we asked to speak to the billing department, we were told that Amazon did not have a billing department. We asked to speak to a supervisor again and were told that the supervisor could only tell us the same thing. Throughout the exchange it was very obvious the representative was speaking from a script. We spoke to ****, who told ** that we would receive the credit card refund in two weeks but the gift card refund would take until June 5, 2023. She insisted she couldn't help **. She refused to provide an ID number when asked and said she could not provide any personal information. We informed her of our intent to file a complaint with the BBB and FTC. As I was typing the complaint, my husband informed me that the $200 gift card refund appeared in our Amazon account. We want a timely refund to our credit card account now.
Business Response
Date: 05/08/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund status for your returned item MSI Gaming GeForce RTX **** 12GB GDRR6X 192-Bit HDMI.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that refund of $635.99 was issued on Thursday, May 4, 2023 to your original payment method. Since the order was partially paid for by $200 gift card, the same has been returned to your gift card balance. The remaining refund of $435.99 will be reflecting in your Discover card statement within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. Amazon customers should not go through such hardship to have complaints resolved or refunds issued.

Sincerely,

*****************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received LED bulbs from Amazon on 2-19-23. Both bulbs started to flicker and then stopped working completely last week. LEDs, by their nature, are supposed to be long lasting. i contacted Amazon and they said that there is nothing they can do.Amazon should refund my money for the defective bulbs.In addition, I ordered the same bulbs last week and they both started flickering. Amazon said I could return those.
Business Response
Date: 05/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6456188-2172236 regarding the return for the item.

Based on the order details, I see that the refund of $18.21 for the item is already issued back to your original payment method on Friday, May 5, 2023.

You'll receive the refund within 3-5 business days.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6516272-3845831. I purchased a computer monitor on December 28th, 2022. I planned to pay off the monitor. My status of employment became problematic and is still problematic. I could no longer afford to pay for this monitor. I brought this up several times to the customer service agents I spoke with. They offered for me to send it back, probably not realizing how big and cumbersome that would be for this monitor. I had to take off my card to avoid being charged because I only have enough for rent at the moment since I am still on social security, pending a job offer coming back in my favor. I entered a different card that what was saved for that payment plan to purchase something small, and it charged that card all back payments, and I can no longer afford rent. I have to say that at this point I feel like I have been successfully baited into providing my rent money to Amazon. I told them initially it could be six months before I could pay back what I owed, and they offered no extended payment plan options or any relief other than here is what you owe and good luck. I really think they should have worked with me on the monitor and hope they still do. I needed more time to pay it off, a courtesy removal of funds owed, or something else given my position. I would have thought that Amazon would have provided a better safetynet and shopping conditions than this. I finally got in contact with a supervisor who told me that they could not reverse it and that I would have to essentially lie to my bank in order to get my funds back for rent. He was breathing and heavy sighing on the phone too during our call as if he couldn't wait to get rid of me completely. This could probably be considered completely illegal along with being completely disingenuous. By the way I called Ally and they told me that there is nothing that they could do. Maybe I wouldn't be so mad if they described why they couldn't refund rather than tell me to just contact my bank.
Business Response
Date: 05/06/2023
Hello ***************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I can certainly understand your situation and the resolution you requested from Amazon.

This is a high value order and unfortunately, we are unable to initiate any action on this order as the returns window was already expired on January 31, 2023. While we understand the value of these funds to you, I'd like to apologize and inform we won't be able to accommodate this exception for you.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/07/2023
Complaint: 20017325

I have made a report to the *** for fraud. I am both continuing this and pursuing legal action. I owed $399 on the payment plan under my ********* card and told you I could not pay it yet. That I would pay it in six months from now. You took the money from a card I did not authorize for you to take money from when I entered it just to make a small purchase which was my Ally card. That is the definition of fraud, especially when it was money set aside from Social Security for rent.
Sincerely,

**** Avalon
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a $50 Amazon Gift Card for my birthday. I applied the gift card to my account. It showed the balance on my account. I put some items in my cart totaling $40.95. When I tried paying for it with my $50 gift card it wouldnt allow me to use the gift card balance. I tried at least 6 or more times to no avail. I then contacted customer service chat 4 times & each time I got disconnected & no resolution. The last person I spoke to was **************
Business Response
Date: 05/07/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issue that experienced while trying to use your gift card balance for making a purchase.

I've checked your account that is associated with this email address, and I was unable to find any active gift card balance in your account. In case if you've redeemed the gift card in a different Amazon.com account, I request you to please help ** with the email address of that account. I'll be glad to check further and provide you information.

I'd also request you to please help ** with the Gift card claim code or Gift Card number:

Also, please know that, If your gift card balance isn't enough to pay for your entire order, you'll be asked to select or enter a credit card to cover the remaining balance.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 05/07/2023

Complaint: 20017068

I am rejecting this response because:
Hi *****,

I had to delete my account & re-apply it. It didnt help. I couldnt even pay with my debit card. My husband had to remove the gift card from my account & add it & order it thru his account. It is so unfortunate that I can no longer make purchases thru Amazon. I have been a loyal customer. I hope ********************** can fix this problem quickly so I can continue shopping at Amazon.

Sincerely,
*************************

Sincerely,

*************************
Business Response
Date: 05/10/2023
Hello *************************,

I'm ***** from Amazon.com. I thank you for taking time in writing to us.

Unfortunately, we're unable to check your gift card or take any action without having the gift card or the right account details. We'd request you to please help ** with the details so we can provide you our ***************.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Better Business Bureau:

After several attempts to correct the payment issues with my Amazon purchase my husband and I figured and fixed the problem ourselves.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested return on 26th April no one picked up and again I requested return 29th April again no one picked up and then again I called Amazon ***** and finally they collected product with order id ******************* on 1 may and never refunded amount. I paid via pay later and now I get due amount notifications and Interest notifications when I already returned the product to Amazon. The customer service team leader who I spoke to after getting transferred 3 times named ***** was adamant rude and a nightmare - they create no case nor share any case Id or ticket Id. When I mentioned bbb still she did not budge and said I wont be able tohelp and pay the due for the product I returned already under these circumstances because bbb operates on US soil not in ***** . Help and penalise Amazon *****
Business Response
Date: 05/06/2023
Hello Sachin,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You'll need to contact our partner site, Amazon *****, for more information on the returns status of your order, as our international websites operate independently. You can contact them directly at:

***********************************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/06/2023

Complaint: 20016906

I am rejecting this response because I tried to return the product 1st time on 26 April then 29 th April and both times no one came to pick up then again I contacted them then only it was picked up and since then the status is stuck and Im getting reminders to pay for a product which was returned by me on 1st may and your company never updated the status.
The agent picked up and accepted the product without any problem. Why would I pay for something I returned even after so much hassle and struggle on your end.
Your response is baseless Miraj. It is a severe trauma to me and to the policies you follow on a product return.

Sincerely,

*************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to report an issue with Amazon related to a transaction error on our seller account, **************** Despite our repeated attempts to resolve the issue through Amazon Seller Support, we have not received a satisfactory response.On March 24, 2022, we noticed an error with a transaction on our account that has resulted in an incorrect balance of $5,167.43. We have spent countless hours attempting to contact Amazon support and submitting various forms and documents, but have not received a resolution to this matter.We believe the error may have occurred due to a technical issue or miscommunication and are requesting a full refund of the amount in question. We have reviewed our account and confirmed that the error is not due to any actions on our part, and therefore we should not be held responsible for the balance.Despite numerous attempts to seek assistance, the issue remains unresolved, and it has been over a year since we first contacted Amazon regarding this matter. This ongoing delay and lack of response have had a significant impact on our business, and we urge Amazon to prioritize this matter.We would appreciate your assistance in resolving this issue with Amazon as soon as possible. Please let us know if you require any additional information or documentation. Thank you for your prompt attention to this matter.Sincerely,****************
Business Response
Date: 05/06/2023
Greetings from Amazon Services,

I understand that the seller contacted us to request refund into incorrect balance of $5,167.43.

I can feel how concerning this is, but unfortunately, I was unable to relate a selling account for the email provided in the complaint, ************************.

Kindly request to the seller to provide the correct email address associated with their selling account so that we can further investigate.

Also, we request that the seller provide detailed information of the error that they are referring to towards their account.

Thank you for raising this to **,
Amazon.com

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