Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,522 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Autiphon Rechargeable Hearing Aids for Seniors Adults with Noisereduction. To give as gift. Gave gift this week but one ear did not work. I called to return a faulty product but was told it was out of the return period and charged me $19 restocking fee. But the product is faulty and I was told had a 90 warranty. I now want the restocking fee back because of poor service.
Business Response
Date: 05/07/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing details on returned item. I am sorry to hear about restocking fee.

Upon reviewing your Order I can see that the Return Window: Expired on April 13, 2023 and hence charged a restocking fee.

Further, I can confirm that a promotional credit of $30 has been issued as an exception to compensate restocking fee.

Credit, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TRANSACTION 1 (3) $200.00 **** **** CARDS TOTAL: $600.00 ORDER # ***-0116991-0159477 TRANSACTION 2 (1) $100.00 **** **** CARD TOTAL: $100.00 ORDER # ***-3793358-4514648 CALL LOG: ***** 14TH-SPOKE TO CUSTOMER SERVICE AND WAS TOLD SOMEONE WOULD REACH OUT IN 24 HOURS.***** 20TH-SPOKE TO SUPERVISOR ********, WAS TOLD SOMEONE FROM THE **** CARD TEAM WOULD REACH OUT IN A WEEK TIME.***** 28TH-SPOKE TO YENI VIA PHONE AND EMAIL AND SHE TRIED TO ASSIST THEN ADVISED SOMEONE WOULD REACH OUT *** 4TH-SPOKE TO **** AND I WAS TRANSFERRED TO ANOTHER ASSOCIATE TO ASSIST AND WAS TOLD THEY NEEDED TO ESCALATE AGAIN AND WOULD TAKE ANOTHER 3-5 BUSINESS DAYS. SPOKE TO SUPERVISOR WHO DISCONNECTED THE RECORDED CALL AND REFUSED TO GIVE HIS NAME I BELIEVE IT WAS ******, I have spoken with numerous supervisors that I have recorded calls and emails with. Amazon sent $700 worth of **** gift cards to my law firm and they were defective. I spoke with **** customer service and was advised the ******************** warehouse associate failed to scan the back of the gift cards to activate the gift cards so they are defective. **** also stated Amazon can manually actiate them when I call them but Amazon has yet to offer a solution to this issue. I have been reaching out for weeks and have been told the same lie by different associates and managers. I have asked Amazon for the last 4 weeks to fix this issue and manually activate the gift cards or replace them as this is an error on Amazons part. $700.00 was taken out of my amex account and they have yet to fix this issue. I have been told numerous lies from different supervisors stating someone will call me in 48 hours then 3-5 business days and no one has assisted me with this issue. If I do not hear back from someone to fix this issue I will be filing a lawsuit against Amazon for fraud and sending a subpoena to each person I spoke to with the recorded calls and emails.
Business Response
Date: 06/18/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your **** Gift card Order as you weren't able to redeem it due to activation issue.

I've contacted our internal team to review it and processed a refund of $700 back to Original payment method.

Refunded in this Order No: 112-3793358-4514648 on Wednesday, June 14, 2023
You will see the credit within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometime ago I register for Prime with Amazon, but I decided I didn't want to continue using that service but didn't know how to cancel. What I did was to have CashApp change the card I use for that transaction. For a month or so I didn't pay for that service anymore, but then this past week I made a purchase on Amazon and they abusevely without my consent use that new card number to charge me for Amazon Prime which I did not authorize.Trying to get my money back, CashApp refuses to cancel transaction.Users should not suffer the greed and deceptive practices from big corporations as in this case.Again, I never authorize Amazon to use this particular card for the charge they're making, nor did I authorize CashApp to make that payment.Retaining funds from an unauthorized transaction is a bad business practice happening all accross the board with every major corporation and it affects dramatically the little guy. It may be a small amount of money but in my particular case is of absolute necessity to have those funds available right now.
Business Response
Date: 05/07/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with your Prime Membership charge.

Upon reviewing, I can confirm that it was activated while Placing your Order.

Rest assured, I've taken necessary actions to help you. I've successfully cancelled your Amazon Prime Subscription and refunded ***** USD against transaction back to Original payment method.

You can view details of the completed refund on your Amazon.com account:
***********. amazon.com/gp/css/summary/edit.html?orderID=D01-1037800-2125062

We look forward to see you soon
==========================
Information received date: 5/4/2023
==========================
Complaint details : Sometime ago I register for Prime with Amazon, but I decided I didn't want to continue using that service but didn't know how to cancel. What I did was to have CashApp change the card I use for that transaction. For a month or so I didn't pay for that service anymore, but then this past week I made a purchase on Amazon and they abusevely without my consent use that new card number to charge me for Amazon Prime which I did not authorize. Trying to get my money back, ******* refuses to cancel transaction. Users should not suffer the greed and deceptive practices from big corporations as in this case. Again, I never authorize Amazon to use this particular card for the charge they're making, nor did I authorize CashApp to make that payment. Retaining funds from an unauthorized transaction is a bad business practice happening all accross the board with every major corporation and it affects dramatically the little guy. It may be a small amount of money but in my particular case is of absolute necessity to have those funds available right now.

Desired Solution : Refund; Repair

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/07/2023

Complaint: 20019776

I am rejecting this response because:In the first place I never authorized the use of that particular card to make any payments toward Amazon Prime. It caused me great aggravation and some difficulties since my finances are really low and I needed to make other payments with that money.
Amazon should be held to a higher standard

Sincerely,

*************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an iPad Air 5th Gen. ***** Gray 256GB WiFi on Amazon and paid a total of $736.83 and when it arrived to my house on April 17th, 2023 I noticed that the box says 64GB and the iPad display enclosed in the box was cracked on the corner. I contacted an agent through the Amazon app and submitted a return claim, assuring the agent that an Amazon Warehouse sent me a broken iPad and the wrong storage. My intentions was to either receive the right iPad or get a refund for their error. The broken iPad was picked up via ********** on April 18th and was delivered to an Amazon Warehouse located in ********* **. Exactly 14 days later I was sent an email on May 2nd that said: We cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us.; I replied to said email stating that I returned the exact product I received through the email and even assured the agent ahead of time before sending the return off. Amazon sent me an email stating Thank you for writing to us. We contacted you so that we could better understand the activity on your account. If you would like to appeal this decision, please reply to this email to reach an Account Specialist. So I kept replying to the email again to escalate the issue but every time I did, they just send me the same repeating email. This is regarding my order 114-0280836-8183402. I dont think the business is even bothering to try to resolve my issue in hopes to avoid having to refund for it. Im $736 short on a product I paid for and now I have nothing to show for it.
Business Response
Date: 06/01/2023

Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you haven't received the right variant of Apple Air.

I can see that the return has been complete but the Warehouse team has received.
Upon reviewing further, I our team has confirmed that we received a different item which is not equivalent to Purchased item or the item you received.

Unfortunately, we do not process a refund or replacement if we received a different item at our return Fulfillment center.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Best regards,
*****
Amazon.com
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used to sell on amazon international to ****** and ****** until we noticed the ridiculous charges. some of these charges are higher than the total amount paid not including the shipping charges as well. The items were all sent with DHL and When we call DHL they say its amazons responsibility and when we call amazon they say it is DHL who has the responsibility. After losing money on so many orders we have stopped selling international amazon orders and using DHL as well. We are still trying to get some of this stolen money back but to no luck. The entire system is purposely flawed to a point where sellers lose money don't realize it until its too late. We want amazon to refund ** some of this stolen money and make a more clear way to explain the international shipping process to stop other sellers from losing money
Business Response
Date: 05/08/2023
Hello from Amazon.com.
We understand that you have contacted us in regards to the charges that were made by DHL international shipping.
We regret for the inconvenience that has caused to you in this regard.
Please know if you need additional clarification regarding shipping charges you can reach out to DHL as per below help page.
**************************************************************************************
If you believe there are incorrect charges showing up on order ID's we request you to reach out to ** with impacted orders.
We appreciate your understanding regarding the same.

Customer Answer
Date: 05/08/2023

Complaint: 20019312

I am rejecting this response because: this is the same thing Amazon has been telling me, when I Contact DHL they send me back to Amazon and say its Amazons responsibility. This is a back and forth and no one is giving me a direct answer.

Sincerely,

*********************************
Business Response
Date: 05/10/2023
Greetings from Amazon,
We understand that the Seller is contacting us regarding the incorrect charges from DHL for their international orders.
We regret for the inconvenience that has caused to you in this regard.
Amazon is not responsible in the shipping charges that DHL international shipping is charging our ***************** For any dispute, questions or clarification regarding shipping charges, kindly reach out to DHL as per below help page.

**************************************************************************************

If you believe there are incorrect charges showing up on order ID's we request you to reach out to ** with impacted orders.

We appreciate your understanding regarding the same.

Customer Answer
Date: 05/10/2023

Complaint: 20019312

I am rejecting this response because: <*********************************************************************; from amazon emailed me and said hes going to look into these orders a week ago and he never got back to me.
Like I said Amazon keeps saying it is DHLs responsibility and DHL sends me back to amazon. DHL did not charge me $1700. Amazon did. This was not for one or two orders it was for every international order. How is amazon allowed to do this below?
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 59 X 15 X 15 IN
Weight: **** OZ (94 Pounds)
Carrier Audited Dimensions: 59 X 15 X 15 IN
Weight: 94 LB
Unknown Charge Reason

As you can see all of the information above matches but we were charged a ridiculous amount for this overage. Amazon is responsible to answer what they are doing with these anonymous charges

Sincerely,

*********************************
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alright so Ive had this Amazon account for a few months and havent had any trouble making purchases using a gift card. I brought $250 worth of amazon e gift cards to buy a backup phone and added it to my account last night woke up this morning and everything was good as soon as I made a purchase for $225 they locked my account and asked for details on the gift card I was willing to comply and send everything they needed but as I called to see what exactly I needed to send in 5 hours after the incident I was informed that Amazon had closed my account without giving me a chance to submit the requested information Im coming here because its just a sad situation and I feel robbed there customer service is already a nightmare to begin with moneys slim I had to save up to even have the $250 just for it all to be to be taken without giving me a chance to show proof !? I havent used or made any purchases off this account still march when I used a gift card to make a purchase with no problem just contacting you guy to see what I should do next
Business Response
Date: 06/27/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2023-06-21

Sincerely,
Amazon.com
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/25/23 i ordered a lap top from amazon when it arrived on may the 2nd it did not work and i got the 2yr warranty when i called amazon they told me that i closed my account when i did not so they tell me that they cant help me so i bought a 2yr warranty for nothing i have only had the laptop for two days i fell something not ****** here and need some help from this injustice
Business Response
Date: 05/07/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to claim your Warranty on the product. Please review the box provided with Laptop for more information on Manufacturer contact details.

As you previously requested to close your Amazon account, we will not be able to reopen this account or locate the Order as outlined in the Close Your Amazon Account page:

******************************************************************************

To open a new account with us, please follow the steps below:

1. Go to our home page (******************************).
2. Point your cursor to the Hello. Sign in. Your Account message.
3. A menu will appear. Click the New Customer? Start here link.
4. Provide the requested information and click the Create account button.

You can find more information about ordering on our website here: ******************************/gp/help/customer/display.html/?nodeId=*********

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/07/2023

Complaint: 20018701

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent back some items within the return window But havent received full refund. All those products are completely unopened and unused. I have brought those items for an event but due to some reason the event got canceled and thats the reason I returned them. I returned everything UNOPENED, UNUSED and WITHIN RETURN TIME FRAME but still dont understand why I didnt get the full refund.I WANT MY REFUND IN FULL.Heres the product and the order#Order# ***-1437519-1457004 Order# ***-7765330-0017863 Order# ***-7295111-6375419 Also for order# ***-3498196-9561064 I havent received ANY refund for the mirror. Please issue FULL refund for all the items ASAP.
Business Response
Date: 05/18/2023
Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with your Order returns and refund.

I've shared the details with specialist team to review and investigate it.
Our team has confirmed that the items were received post return window and damaged, not eligible for a refund of Retrocharge and we received an empty box for the Order# ***- 3498196-9561064 and hence not eligible for a refund.

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/18/2023

Complaint: 20018522

I am rejecting this response because: Every items are sent back within the return window and in it's original condition.

Sincerely,

********
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regards to order #***-1203884-3332235. They opened a return request saying:Return Reason: Wrong item was sent Buyer Comment: No lo necesito Translated means "I do not need it". Then they opened an A to Z claim saying:Ya devolv el paquete When translated means "I already returned the package"Amazon refunded them right away...not even sure why a claim was even opened and then they fully refunded them!!
Business Response
Date: 05/16/2023
Hello,

We have granted the A-to-z Guarantee claim on order 114-1203884-3332235. We have debited the amount from seller's account but have not counted the claim against seller's Order Defect Rate. The Order Defect Rate is updated to reflect this change.

The return tracking information provided shows that the package is returned back to seller on May 4, 2023. If seller does not receive the package, they may be able to recover the value of any lost items by filing a claim with the carrier.
In summary, we have not counted the claim against seller's Order Defect Rate.

Sincerely,
Customer Answer
Date: 05/16/2023

Complaint: 20018280

I am rejecting this response because:

Are we paying for this label???

Sincerely,

*********************
Business Response
Date: 05/19/2023

Hello,
We have granted the A-to-z Guarantee claim on order 114-1203884-3332235. We have debited the amount from seller's account but have not counted the claim against seller's Order Defect Rate.
The Order Defect Rate is updated to reflect this change.The return tracking information provided shows that the package is returned back to seller on May 4, 2023. If seller does not receive the package, they may be able to recover the value of any lost items by filing a claim with the carrier. We are unable to issue a refund to the Seller, since the item was returned to the Seller using the prepaid return label.
In summary, we have not counted the claim against seller's Order Defect Rate.
Customer Answer
Date: 05/22/2023

Complaint: 20018280

I am rejecting this response because:

Yes we didnt receive it!! That is why this is opened!!

Sincerely,

*********************
Initial Complaint
Date:05/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon currently sells the following product: ***************************************************************************************************************************************************************************************************************. This product page links to a *** document in the ******************** section which indicates that the product has a 5 year warranty:*********************************************************** The *** further provides the following points of contact which can allegedly be used to reach the manufacturer of the **************** Fit Industries:1.) ************** 2.) www.perfectfitindustries.com/support 3.) ********************************* The issue I am having is that the manufacturer filed for bankruptcy in 2020. The phone number is out of service, the web link returns a "404 Page Not Found" error, and no one responds to messages sent to the email address. Nonetheless, Amazon STILL sells this product, and still claims that it comes with a 5 year warranty which does not actually exist. Amazon is misleading its customers about the warranty for this product, as well as warranties for all products sold at the Perfect Fit Amazon store: *******************************************************************************************************************
Business Response
Date: 06/01/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concern regarding the warranty support for the "Soft Heat by Perfect Fit Blanket"

Please be informed, This brand was brought by **** Heritage Home (ROYEG). The vendor has provided that they will honor any warranties that are still active.

Warranty ******************************** ************
We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/04/2023

Complaint: 20018118

I am rejecting this response because:
I appreciate Amazon providing me with the telephone of *******************, the company that purchased this brand when the previous owner filed for bankruptcy. However, the product page for this heating blanket still links to a PDF document that shows the following ways to obtain warranty support:
Phone: **************
website: www.perfectfitindustries.com/support
email: *********************************
None of these contact addresses work, as I demonstrate with the attached photos. Amazon must update the product pages for this brand to include accurate contact information for obtaining warranty support. Otherwise, Amazon customers will continue to run into a dead end when obtaining warranty support for this brand.

Sincerely,

**************************
Business Response
Date: 08/25/2023
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the delay in response.

We've forwarded your feedback to our business team to update the warranty information on the website. However in the mean time you can reach out to RHH for warranty support

Customer Service: ************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 08/29/2023

Complaint: 20018118

I am rejecting this response because:
I initiated this complaint on 5/4/2023, almost four months ago. The Amazon product pages for all of the SoftHeat products still incorrectly show the warranty provider and contact info for "Perfect Fit" rather than the correct warranty provider, Royal Heritage. I got a new blanket from the Royal Heritage customer service more than three months ago, but many Amazon customers are not so fortunate as one can readily see from the SoftHeat product review pages. I know for a fact that Amazon is a hyper efficient company. Therefore, I am very disappointed to see Amazon's sluggishness in addressing my complaint.

Sincerely,

**************************

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