Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

• 

  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

• 

  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data of the transaction: 29.Apr.2023 The amount of money you paid the business: There are 16 orders, each order is $10~$50 in average.What the business committed to provide you: They just said there is unusual activity with my account, and closed my account.Whether of not the business has tried to resolve the problem: They closed my account after I submitted the information about my account.Account: **************

  Business Response

  Date: 05/20/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-04-29.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20021093
  
  I am rejecting this response because: They just reviewed my information, but didn't tell me why they closed my account. I want to know the reason.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/06/2023

  Hello,
  
  We have reviewed the customers buyer account and have sent the necessary guidance to the customer via email. We sent this information to their registered email address on 6/6/2023.
  
  For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20021093
  
  I am rejecting this response because: I am waiting for the reply from Amazon which I sent to Amazon after they sent email to me on 6/6/2023. I want them to release my account.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/12/2023

  Hello,

  We have sent the requested information from the customer via email on 6/12/2023.

   

  Regards
  Amazon
  

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20021093
  
  I am rejecting this response because: I am the cardholder of the **** card ending in ****, I think Amazon.com has no reason to close my account. The attachments are the messages that I called the refund, because Amazon.com closed my account. I think that can prove that I am the cardholder of the **** card.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/20/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/21/2023 confirming account reinstatement.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a policy that allows them to ban an individual's reviews at will. While they refuse to give a reason, in my case it was my review and responses to reviews of a book where one of the beneficiaries of the proceeds had allegedly offered to help a lawful charity benefiting former Navy ****s and families of fallen and former ****s. Allegedly, according to the **** who maintained the site, he mirrored the ****s site. 2 Navy ****s, and I, a retired Navy veteran, all responded to positive reviews because of his benefiting from the proceeds. As in this correspondence, I used terms such as alleged to ensure that I was not lying. If they don't want individuals posting their opinions, they should ban everyone. If not, they should have clear standards, and should have to defend themselves in a public forum, as well as allowing the individual to respond freely to their claimed argument. Furthermore, where people buy products with QR codes for claiming Amazon gift cards in return for a review, Amazon should have to pay that to those they are being fiscally punished through Amazon's pernicious and capricious methods and practices.

  Business Response

  Date: 05/08/2023

  Hello *****,
  
  Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
  
  Why is this happening?
  Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.
  
  This account can no longer contribute content for one or more of the following reasons:

  -- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
  
  To learn more about this policy, go to "Community Guidelines":
  *****************************************************************************
  
  Has your account been deactivated in error?
  If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
  -- Evidence or examples that demonstrate that your account complies with our policies.
  
  To contact us about this decision, please reply to this email.
  
  The Amazon Review Moderation team

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20020924
  
  I am rejecting this response because:

  They request evidence that the account is not in compliance, but destroy all of your reviews, which would be necessary for such a response and they full well know that. They intentionally make it impossible to respond. They are intentionally capricious, callous. Reason is wasted upon them. I am not seeking my account be restored anyway. If they earnestly desire to act as a service rather than a deity, they need to fundamentally change their entire practice in this regard. Furthermore, a simpleton looking at the money I spend on their site, and some of the frivolous purchases I have made is evidence that I am not wanting for money. Yet, if offered something for a review, the problem lies with me only should I give a good review for a poor product. As they cannot know whether I am a scoundrel or not, the presumption of innocents is in order. On the other hand, if the offer of compensation is undesired, as it ought, the user should be able to accept the offer, and the company making the offer suspended or terminated. In that manner the offenders punishment would be all the more severe.  Not only would future income be reduced, but the money paid for reviews would also be forfeited. Reason is lost on reprobate not interested in the good of those they pretend to serve. They show no interest in fairness or respect for they whom they pretend to serve. The complaint should stand. They can do as they please, but the population at large should have this venue available as the public at large may not understand their contractual legalese. This may make it easier to fully comprehend.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Amazon,I am writing in response to your decision to deny my refund request for the item I sold on your platform. I do not agree with your decision, as I can guarantee that I sent the correct item for a refund. Despite several requests over the phone and via email, I have only received accusations from you and nothing that proves your claims.I would like to remind you that as the buyer, I have fulfilled my obligations by sending the correct item to your warehouse using a *** label provided by you. It is not my fault if the seller or whoever inspected the item is not satisfied with the item or if there is any issue with it, these boxes are handled by many hands throughout this process, which means anyone could damage, alter the package or its content. As per your own policy, if the item is returned in its original condition, the buyer is entitled to a refund. In this case, the item was returned, and I expect to receive the refund promptly.Moreover, I find it completely unjustified that you have accused me of falsely representing my items several times in the past. Such a statement is not only untrue but also damaging to my reputation as a seller. I request that you provide evidence to back up your claims, as I have never had any issues with selling on your platform.I would also like to remind you that if this matter is not resolved to my satisfaction, I will be forced to take further action. I am prepared to file a claim with the Better Business Bureau and take you to small claims court to recover the refund and receive compensation for the inconvenience caused. Additionally, I will pursue legal charges against false accusations made against **** hope that we can resolve this issue amicably and that I receive the refund that is rightfully mine. I look forward to hearing from you soon.

  Business Response

  Date: 05/09/2023

  Hello from Amazon.com.

  Thank you for contacting us regarding refund request.

  We regret for the inconvenience that has caused to you in this regard.

  At this time, I was unable to locate any seller accounts using the email address from which you have written, ********************** For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

  If the issue is still unresolved for your Seller account, you will need to send a new email to Amazon from the email address used to register the seller account.

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20020867
  
  I am rejecting this response because:
  

  i never said i was a seller, im a buyer and im kindly asking to issue a refund on my order# 111-1619581-9181824 . You are accusing me of sending the wrong items you you havent prove nor at least try to prove your point. So im kindly asking you to issue a refund before i take you to small court in ********* **. I laready have the demand letter ready to send it and ill be persuing the item refund and compensation due false accusation.
  Sincerely,
  
  *************************

  Business Response

  Date: 05/12/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item BLU F91 5G | 2022 | 3-Day Battery | Unlocked | 6.8" Full HD+ Display | 128/8GB | 48MP Quad Camera
  
  I apologize for the inconvenience that you have experienced in this case.
  
  This issue has been investigated. Your return for the order #***-1619581-9181824 contained a Schok brand phone instead of the original BLU F91 5G | 2022 | 3-Day Battery | Unlocked | 6.8 Full HD+ Display | 128/8GB.
  
  Based on our records, the package was delivered in good condition and the correct item was in the package when it left our fulfillment center.
  
  As stated in your previous messages, we cannot issue a refund for this order until we receive the correct item. Return the correct item to ** if you would like a refund.
  
  While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.
  
  You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
  www.amazon.com/help/conditionsofuse
  
  We appreciate your understanding.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  
  

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20020867
  
  I am rejecting this response because:

  As of today, amazon keep accusing me of sending wrong item but has not provided any proof documents. I'll have to proceed with a legal smal claims *** and I won't be pursuing the refund only anymore. 

  Thanks

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late November 2022 we purchased OUKITEL P2001 2000W ************** Station on Amazon.com. The order number is #***-1618420-1510632. Due to the raining weather conditions in **, we were unable to test the charging functionality till late January. Then we found out that we were unable to charge due to the power station cable issue. My husband called and emailed seller asking for a replacement cable with our phone number and email. But we did not hear back. We then emailed via Amazon.com and left our contact info, still did not hear back. After we tried several times without success, we emailed amazon asking for return and refund. Then, we called Amazon.com customer service. The customer service lady told ** the seller agreed to refund ** after we ship back the charging station. The seller provided ** the shipping address and the phone number. On 3/31, we packed the charging station and called the phone number provided to inform seller about it. The lady answered the phone said that the address is just a warehouse. We thought it should be fine. So we brought the package to ****** However, ***** manager said the power station package should illustrate the Hazardous label on it. The seller did not label it when shipped to ** to avoid shipping cost. What the seller did is not legal. We were also told that the Seller should issue the shipping label and schedule the pickup from ****** We then came back and called the Amazon customer service again. We talked to ***** and explained to her about the seller's issue of missing the hazardous shipping label. ***** told me she will work on it and it should take **** business days to get the issue resolved. I told ***** that we will be traveling, and I will reply back after we are home. We got home two days ago. I checked my email but I am unable to find any update from Amazon about this issue. It is over a month from the date we talked to *****. Hence, we have to ask BBB to assist to get it resolved.

  Business Response

  Date: 05/07/2023

  Hello,
  
  I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your compliant and understand your concern regarding the defective item OUKITEL P2001 2000W ************** Station, 2000Wh LiFePO4 Battery Backup w/ 6 2000W (4000W Surge).
  
  I apologize for the inconvenience that you have experienced in this cases
  
  Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.
  
  I'd suggest you to please contact the manufacturer or the seller if the product is under warranty.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Pratap
  
  

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20020690
  
  I am rejecting this response because:  The seller sold the item on Amazon but shipped to the buyer in illegal way. Amazon should be liable to work with the seller to help the buyer to get the shipping label. Please see attached the shipping box with shipping alerts covered up by seller.  I tried to ask the Amazon BBB representative to escalate the issue to their manager. However the person in response refused to do so. It is disappointing to see that Amazon is ignoring the seller's shipping issue with strong attitude.

  Here is the reply from Amazon: I'm unable to transfer this issue any further as I'm the last point of contact. Our team is not available via phone medium. Hence, we are unable to call you over the phone to resolve the issue.
  
  As informed earlier the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.
  
  As we are only the retailer and the item is not manufactured by **, please reach out to the manufacture or the seller for any grievances or assistance related to this item.
  
  We have provided complete and correct information pertaining to this issue. We'll not be able to take any further action on these matters.
  
  Best regards,
  Pratap
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short, I ordered furniture 2/7/23 and received it 2/17/23 . The item was $650. My friend is in construction and helped me put it together. In the end the cupboards were hanging and the whole thing was lopsided and wouldnt be able to a 65 inch tv. I instantly thought, ohhh well, that is a return. I spent $20 on packing tape to put it back into the box that it came in just to get it to **** When I got to **** they said it would be $162 to return. They told me that Amazon would pay if I called them and requested a new shipping label. That is where the chaos started. The first person told me she sent me a shipping label except it was not pre-paid, the second told me to throw it away, the third told me that I was just gonna get a return and I didnt need to return the item.I kept calling to ask what is going on with my order because the A-to-Z guarantee claim kept saying denied because I did something wrong when I was following the directions over the phone. One person told me to send pictures to the email, but the email told me not to reply to it. Another person told me to send a new claim with my claim number and the pictures. With all the confusion and everybody telling me different things, I just started to research it myself. I found how to contact the third-party seller and message him. When I was about to message him, I noticed that he had been messaging me and sending me prepaid shipping labels. By the time I found the prepaid shipping label it was past the 30 days and he said he would not accept the return. I got mad at Amazon, because nobody helped me find this prepaid shipping label that Ive been looking for to return. Nobody and Amazon helped me find this message thread that would have resolved this whole entire conflict. Now they are telling me there is nothing they can do and they have made up their decision and to stop calling on this claim.

  Business Response

  Date: 05/08/2023

  Hello, 

  We have reviewed information provided and upheld our decision since customer failed to return shipment within return window 

  Selling partner issued pre-paid return label from ***** on 2/17/2023 and out communication to customer confirms the same. 

   

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: 111-3522702-3912264. I bought an Amazon Kids Fire Tablet for my nephews birthday in July 2022. The tablet will not charge or work on Wi-fi now. I have reached out to customer service several times via chat and phone. And I still do not have a resolution. Every person that Ive talked to has given different info.Ive been disconnected & transferred all over the place. I was told a service request was the only option with a ***** day turn around. Next, it was a new replacement has been sent. The tablet was sent to my sisters ********* wasnt told. But I was told that I would be charge if I didnt return it. And It wasnt new. It was refurbished & didnt have a protective bumper case. Next, I spend almost 2 hours on the phone being transferred around & ended up in tech support with *****. She said I could pay for a new tablet. I decided that refurbished replacement had to go back since thats not what I was told. We asked for the label to be sent to my sister. I get a email for the label but cant open it. The label arrives in the mail at my sisters house a few days later. This tablet is supposed to have a 2 year worry free warranty. Also, it states in my orders that Im able to return it until July 6,2023. This process has not been worry free! And my 3 year old nephew is upset because his tablet died.

  Business Response

  Date: 05/10/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm reaching out regarding your Fire 7 Kids tablet concern.
  
  I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.
  
  I'd like to start by apologizing for the experience you've had. Per policy, replacements are refurbished hence we can not send out a brand new device.
  
  For more information please visit our help site below:
  
  ****************************************************************************************************************************************************************************
  
  I hope that this helps and I want to apologize for any inconvenience experienced.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20020570
  
  I am rejecting this response because: ***** in your tech support told ** that the replacement could be new or refurbished. We happened to receive a refurbished one. ***** also said that we could get a new one for a fee & now youre saying its not an option? Also, on my orders page, it states that it has the possibility to be returned until July 6th, 2023. I would like to return it and receive my money back.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/22/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I'm reaching out regarding your Fire 7 Kids tablet concern.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  I was following up on this issue and received an update from the Digital Devices team that the device is unavailable at this time on the website for new or replacement. We will issue $100 Amazon gift card to your Amazon account as an exception and you can reorder the tablet.
  
  Please let ** know If you would like ** to issue $100 Amazon gift card to your account.
   
  We look forward to hearing from you soon.
  
  Please feel free to contact ** directly by replying to ***********************************************.
  
  Regards,
  Pratap

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, 2023, I purchased 3 gift cards from Razer Gold through Amazon. The cards were for $200, $100 and $50, for a total of $350. ORDER # ***-8135787-1717004. Amazon put the order on hold for fear of fraud, I have been sending these gift cards to the same email address for a couple of years. It totally messed up the entire process. Amazon asked if the could refund the money, I asked them to resend it because it was an emergency. They sent it, it never arrived and I dont don't know how to get a hold of Razer Gold. Last time I tried they said talk to Amazon and Amazon said to talk to Razer Gold. I have a lot of money lost somewhere in cyber space , but I need this order resolved as quick as possible, unless it was cashed and I am being duped, which I don't think is the case. Thank you ***********************

  Business Response

  Date: 05/10/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern that your order for Razer Gold gift card was put on hold.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that the appropriate team has reinstated your account and your order have been released for processing. You can use the gift card now. You'll have the option to resend a gift card from the Amazon website.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

  Regards,
  Pratap

  
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 4 ***** around 4:00am i got an email saying that my account was closed because records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use i emailed amazon back letting them know it must be an error as i have never had another amazon account and this has been my one and only account for 5+ years. I then got another email at 2:06 pm saying As we informed you earlier, we have closed this account.We took this action because you consistently asked us to issue refunds for a large number of your orders Not only had their reason changed completely, but in those 5+ years using Amazon i have only requested 2 full refunds (both because the item never arrived) and a few returns ( in which I personally dropped off items returned to amazon drop off point). Upon reading more into this problem it seems amazon closes accounts for no reason and when they are told there might be a mistake they change the reasons completely. I am asking for my account to be reinstated as amazon isnt giving a solid reason to close my account and is just having me dance around.

  Business Response

  Date: 05/28/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on May 4, 2023.
  
  Sincerely,
  
  ******

  Amazon.com

  Customer Answer

  Date: 05/28/2023

   
  Complaint: 20020212
  
  I am rejecting this response because:
  Their investigation was inconsistent and I believe fake as well as both times they contacted me they gave me 2 completely different reasons as to why my account was terminated. Not only that but they terminated my account after I had just paid for my month of prime.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 4/28/2023, I placed an order for a Zotac Airo RTX **** with a charge of ********. Upon receiving the item an entirely different item was delivered, on Tuesday 5/2/2023. The business was to provide me with a Zotac Airo RTX ****, but instead, I received an ASUS RTX 3070TI ***. The intention of this dispute is to get a full refund of $********. upon contacting Amazon support they said to return it, but moments later they closed my Amazon account Preventing me from returning the item. I attempted to contact them but they refused to assist me with my problem. My Amazon account is "*************************". case id, Order #*******************

  Business Response

  Date: 05/30/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

  We have denied the customers request for a refund.
  

  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 03 May, 2023.
  
  Sincerely,
  
  ****
  Amazon.com

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20020115
  
  I am rejecting this response because: I have returned the said item, tracking ID ******************. The item was entirely different from what was described and I am tired of trying to explain this over and over. I believe I am a victim of return abuse of an item that wasn't properly checked and then resold. I demand a refund for this, I have done everything i can, I've talked to support numerous times, had a phone call with a Specialist to no avail. I am tired of being ran around the ****. If you're under the impression I am asking for a refund then thats the furthest thing from the truth, I am demanding a full refund. So far I've been a victim of not only negliance but also abuse. I have been running through their useless customer support, I've tried offering any assistance I could in this matter, including legal documents, identity, and driver's license, but still nothing.  When Order 114-9901317-1666660 was delivered, I was surprised the wrong item was in it: an older ASUS card. I contacted support and they asked for a time stamp with my name, date, and the product. I did and they began the return sequence, shortly after my account was locked and I had no way of returning the item. I made a new account so I could talk to support, I was then on the call with a specialist and he was able to help me with the return. But then after talking to support it was then that I WOULD not get my refund as long as my account was on hold which is why I would like this to be resolved before. The account was on hold on May 2nd and I haven't been able to access it until 2 days ago when it was reinstated for 48 hours to resolve the return problem but the problem cannot be determined if I cannot get my refund. Each time I tried to email asking for help I was denied the help on numerous occasions, On 5/3/2023, 5/4/2023, and 5/5/2023, I was denied help on such dates.
  
  
  
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from this company and I did not receive the order. I was charged for the order and they will not give me a refund. I do believe the workers from Amazon stole my package because it wasn't delivered properly.

  Business Response

  Date: 05/07/2023

  Hello *********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We apologies for the inconvenience caused with your Order as you didn't receive it.
  
  Upon reviewing, I can confirm that the Order is marked as delivered to your Shipping address, our team has sent you an E-Mail with the Resolution.
  Please review your E-Mails on Saturday, May 6, 2023 at 12:10 AM (PDT).
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************