Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Amazon Support did not take the required action. Some sellers (13 offers) on ASIN B01M2A4IK1 infringe the copyright of a photographer from my team, ************. On May 1, I filed my copyright infringement report through the ** cabinet (complaint ID ***********). On May 3, I received feedback from Amazon Support regarding my complaint ID ***********. According to the notification, Amazon Support promised to remove the reported content (13 offers) within 24 hours. However, after 24 hours, 13 offers remained active on ASIN B01M2A4IK1.On May 4, I escalated my complaint (escalation case ID ***********). On May 5, I was informed that Amazon Support had already taken the necessary action to remove 13 offers on ASIN B01M2A4IK1. However, these 13 offers were never removed.I want to point out to Amazon Support that my complaint ID *********** was about ASIN B01M2A4IK1 on ******** marketplace, not the **. I don't know what Amazon Support sees in the Amazon internal system. However, all *********************************** *********** are still active on ASIN B01M2A4IK1 (******** marketplace) and continue to violate copyright.Based on the preceding, I request that Amazon Support immediately take the necessary action to remove the above 13 offers. I really appreciate any help you can provide.
Business Response
Date: 05/08/2023
Hello,
We have reviewed this sellers account and have taken appropriate enforcement action in accordance with their claim. We have informed the Seller of this information via email on May 8, 2023.
Thanks,
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accuses ** of not sending four orders from our business on or around April 28. We did fulfill those orders, yet Amazon never told ** that they had not been shipped on our Manage Orders page. On 4 May we received a notice through email that we didn't send those orders. Now they have blocked all sales and have set ** at a zero percent status, when we have NEVER had any late shipping statuses. This is costing ** money by the hour!
Business Response
Date: 05/12/2023
Hello,

We have reviewed the sellers account and information provided. The seller can download a report from Account Health Dashboard in Seller Central to understand what is affecting their metric. Seller can refer to policies and guidelines in Seller Help Pages to understand more about the Late Shipment Rate metric and provide relevant information addressing the issue on the affected orders.
We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 05/13/2023

Complaint: 20021911

I am rejecting this response because: They did not send ** the order so that we could process it. They are liars and have placed ** in an unfair rating. Why would we omit four orders on that day when we shipped everything else, and why didn't those orders show up in the days following? Those orders only showed up when we received the notice a week later that they had not been shipped and they were also not listed in unshipped orders. Then Amazon tried to make ** pay for extra shipping, to include overnight rates for 0ne item. Now we have received another notice that our account may be penalized shipping charges because they did not approve of our shipping methods. In other words they will keep that money for their business because shipping and delivery has already occurred. This is extortion!!!

Sincerely,

******************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On thursday may 4th i received an email from amazon that said " Good day,We have closed your Amazon.de account for violating our Terms of Service. We have canceled and refunded all pending orders on this ****************************** content that you have purchased through this account is still available to you. You can access it by clicking on the "My Content and Devices" link in the "My Orders" menu on Amazon.de.Our **************** team can only confirm that we have sent you this notice and assist you with any technical issues. Employees cannot reverse this decision or provide further details on the subject.Best regards Account Specialist"And then I messaged support who told me I had to fill out a form that needed my number billing address and full name and then they reached back with "As we informed you earlier, we have closed this account. Our records show that we previously terminated one of your accounts for violating our terms of use. When we close your account because you violate the terms of an agreement, you cannot open a new account or use another account to place orders on our website. After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our website. You still have access to all digital content that you have purchased with the account. To access the content, click on the "Manage your content and devices" link in the "Your orders" menu on Amazon.se. Sincerely My account is locked and i can't log in. I have never had any other account that has been terminated before and this is completely false. I have had my account since 2014 and have made many purchases and was a prime member.
Business Response
Date: 06/28/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28th June 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is **********************. I am the primary contact of ********************** in ******. In the process of registration of a new seller account (email: **************** on Amazon, the system asked me to provide the utility bill to prove my company's address: ********************************************************************************** I provided my company's original authentic utility bill for a mobile phone, which was one of the applicable services on the list. I attached this utility bill down below. Unfortunately, my authentic document was denied by Amazon. The reason for denial was that ******'s utility bills for mobile phones are made in the form of an Invoice, unlike utility bills in *******, which have another structure. I understand that the review team makes decisions based on the ** forms, as Amazon is an ******** company. Still, they also allow ****** companies to register seller accounts. Still, they reject authentic documentation from foreigners due to the differences in document forms. Please help me address this issue, as Amazon is still rejecting my utility bill, and I cannot register the seller account. If needed, I will go through a video verification process to verify my account.
Business Response
Date: 05/08/2023
Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.

Hello,

We have received your submission but do not have enough information to reactivate your account at this time.

How do I reactivate my account?
To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure.

During the video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.

What happens if I do not complete the identity verification?
If you do not complete your identity verification or fail to show our associate the original document during the video call, your account *** remain deactivated.

How to complete the identity verification through a video call
1. Go to Seller Central using the following link and sign in to your account when prompted:
********************************************************************************************************;
2. If you signed in on a new device or have removed your cookies, you will be redirected to the "Select a Merchant and Marketplace" page. On this page, select "*************" from the "Select an Account" drop-down menu. Make sure to select this option regardless of the Amazon store.
3. Click "Select Account."
4. On the "Identity Verification" page, follow the on-screen instructions to complete the verification process.

How to prepare for the video call
1. Prepare the original copy of the identity document that you submitted for registration on Amazon, and have it available before the video call starts.
2. Make sure that you are joining the video call from a device that has the following features:
-- A front-facing camera
-- A stable and reliable internet connection
-- Safari browser or ****** Chrome browser, depending on your device's operating system
3. Enable your camera and microphone when the browser requests your permission.

Recording notice
The video call *** be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.
You are not allowed to take photos of the associate or record the video call.

We're here to help
If you have any questions, you can contact Selling Partner Support:
******************************************************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** an employee with Amazon, did not help in the slightest when I contacted customer service chat on my ********************** account. I paid $30 for a BROWN satin shirt and received ORANGE. Only to be told if I got a replacement, I would receive the SAME WRONG color again and that there is NO way to change it without having to wait until they receive the WRONG item they sent me, BACK to them and then I can receive a refund and change the item. I was told there is NO way to contact the seller and that there is no way to change my order for my replacement even after I received the wrong order due to Amazon. Didn't offer a refund and didn't give me a way to replace the item with a different color after they lied and sent me the entirely wrong color of shirt. Offered no help at all. I spend hundreds every month on this site only to be treated this terribly due to Amazon's error. Offered zero refund and zero help changing the order even though the replacement hasn't even been shipped and is shipped by AMAZON. Also was told by the original Amazon chat associate that this was a fixable issue, was lied to and sent the wrong item and then not offered a refund and then told I couldn't receive a different replacement of the SAME ITEM. Terrible customer service, I will no longer be an ********************** customer thanks to this horrible experience with Amazon employees.
Business Response
Date: 05/07/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the incorrect item you received on your Order and we couldn't replace it.

Im really sorry to hear about the interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Rest assured, I've requested a refund of your Order
Original Payment Method : $29.99

You can view details of the completed refund on your Amazon.com account:
***********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I ordered and paid for an pocket tool from Amazon.com that cost $165. -I received the item less than 24 hours after I placed and paid for this tool.- It was not the correct tool, not what was pictured nor did it fit the description.I contacted Amazon.com about the issue and after sending pictures to verify Amazon.com approved my return. I immediately (same day I received, April 20) packaged and sent the tool back to Amazon.com via ***** Amazon.com has had the return for over 14 days now, but is refusing to refund my money until late May... - Amazon.com can overnight ship a product across the country but takes almost 45 days to refund my purchase when it was 100% their mistake.
Business Response
Date: 05/08/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 05/10/2023

Complaint: 20021605

I am rejecting this response because: Amazon has not yet given me my money back from a returned product that was returned based on Amazon's error. I honestly feel like this should and could be considered an actual crime. The order number is: 114-1772981-3779444

*****************************
Business Response
Date: 05/14/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for confirming Order ID. I've reviewed your Order but there is no confirmation from *********** center about this return.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by May 22, 2023, please write back so we can find out what happened.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon trying to used Afterpay, and apparently that payment declined at some point so Amazon took it upon themselves to pick a different card on my account and charge over $200 on it. **** did not notify or contact me that this payment had declined to allow me the option to provide a different payment or cancel the order. Then on a different order that had declined recently, they decided to notify me about that one so that I could decide what I wanted to do, so they are inconsistent on when to notify a customer. The card they used belonged to my husband who had used it to buy me my Mothers Day present and instead they charged his card on the declined order without my approval. I reached out to amazon and they had me going back and forth on chat and phone, transferring me left and right and no one was able to assist. This is now considered fraudulent and stealing because they took money out of an account without any authorization or approval. I spoke to ***** a supervisor, ******** from the specialist team, ******* and another rep. **** refused to provide me with a corporate phone number or email and were all very rude. I asked to change the payment and they said no, I asked to cancel the order and they said I had to wait for the item return it and then wait for the refund. Unacceptable customer service and a very low level of client resolution.
Business Response
Date: 05/07/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** that a wrong card was charged $200 for a order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 12, 2022, I recognized that I had not received my package from Amazon in the estimated amount of time predicted by the automated shipping server. The server said my package was delivered to my doorstep at 2:21pm, but on my video doorbell I received footage at 2:25 pm depicting a unidentifiable man snatching the same package from my doorstep and hightailing it out of the hallway. I contacted Amazon customer service immediately to report the theft so I could have the items replaced or refunded and fulfill my original order. Amazon specifically said I would need a police report because the price of the order superseded $100. There was originally 3 separate orders that's ultimately were combined into one box. Each individual smaller order with 3 separate tracking numbers were below the $100 **** that could have made this a cut and dry return, but because the 3 orders were sent in one big box, as per Amazon's prerogative, the total price was conveniently edited to go over $100 requiring me to possess a police report to handle the return as per Amazon's detailed return policy. So, then I called the police and had the officers come to my house to take my statement for them to ultimately leave me without a copy of the police report or the police report number because it had yet to be formally filed and attributed a number. They told me they would call in a few days with the police report number, and then I could requisition a physical or electronic copy of the needed report. This promise was to no avail, and even in my pursuit to contact the precinct and specific officers it took me roughly 2 and a half weeks just to pinpoint the police report number and not have a manual copy. Finally , I contacted Amazon with the police report number, and it was very shady how Amazon made me call the precinct for them so they could verify the information because they couldn't seem to get through by themselves. At the end, Amazon said it was past the 60-day return window.
Business Response
Date: 05/10/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not received your items GUN OIL - Silicone Lubricant (16 fl oz), **** Premium Hair Clipper ********************* for Clippers, Trimmers, & Blade Corrosion for Rust Prevention and Logitech K400 Plus ***************** Keyboard *************** Control and Built-in Touchpad.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $50.03 to your original payment method for GUN OIL - Silicone Lubricant. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Upon checking I see that the refund of $41.20 was issued to your original payment method on Sunday, November 6, 2022 for **** Premium Hair Clipper ********************* for Clippers, Trimmers, & Blade Corrosion for Rust Prevention and Logitech K400 Plus ***************** Keyboard *************** Control and Built-in Touchpad.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 15,2023 My husband **** purchased a pair of wrangler jeans from Amazon. Order number ****** **** *******. The pants didn't fit so he returned them on April 25,2023. They have recieved them. They refuse to give ** our refund of ***** saying it takes 10 days after they recieve the return. Well they have received it for that many days the *** number is 1ZE93W519038964998. GROUND. This is not the first time I have had nothing but harassment from employees of Amazon. They tell me lies refuse to give me to a superviser. They give me run arounds they put me on hold for over 1 hour they give me bull c*** story's lie about there own policies . There web site stated that you will recieve your refund as soon as they recieve there merchandise. They havent give it. And they say it will take till April 15 now to get my refund. I want my refund stat and apologies for years of harassment by Amazon company employees. If this how they treat there Prime members how do they treat others??? Sincerely *********************
Business Response
Date: 05/07/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Wrangler Men's **** Cowboy Cut Slim Fit ****, Shadow Black, 38W x 29L.

I apologize for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it.

Upon checking I see that refund of $47.80 has been issued to your original payment method on Friday, May 5, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer service reps keep saying its been processed but I have not received them on my credit card. They may have sent it to the wrong card February 14 ****- Subscription Charge April 14 ****- Subscription Charge ****- Subscription Charge Total Charged- $20.97 The charge went on my credit card, which led to a late fee, an interest charge and impacted my credit report.February 14 1****- *********** Late fee March 17 .32 *********** interest charge Total Fees Balance- $12.31 TOTAL REFUND NEEDED- $33.28 After contacting Amazon **************** 5+ times, for the inconvenience I was offered a Free 1 month subscription of ********** and an additional channel.I didnt receive those subscriptions either.I would like to be refunded completely, Receive the 3 Free 1 Month subscriptions for my inconvenience It has been tiring and frustrating even more because I have major life situations happening that I have to take time away from to deal with this and an unnecessary stressor among the stressors that are necessary right now
Business Response
Date: 05/10/2023
Hello Marvell,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the digital subscription charges.

I'd like to help you, however the e-mail address you contacted ** from isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

In order to help you in the best manner possible, please provide ** with the email address associated to your Amazon account, and I'll be happy to further assist.

Thanks for choosing Amazon. I look forward to hearing back from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/10/2023
********************************* is the email associated with this account
Business Response
Date: 06/01/2023
Hello Marvell,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue your have shared with us regarding charges for the digital subscription.

I issued a promotion that makes up for a free month of each subscription. I've applied a promotion to your account in the amount of $20.97.

Your promotion will automatically apply to your next eligible purchase shipped and sold by Amazon.com, including Amazon Digital Services.

For more information about the terms and conditions of this promotion, go to:

*************************************

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/08/2023
I am not sure why I am receiving an email that I did not respond. I accepted the response that was sent to me prior to, as well as today would make 7 days I had to respond.

Complaint ID: ********
Please advise
Thank you
--
With Great Expectations,

*************************

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