Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The name I go by is *************************. My Amazon account, identified by the legal name Wholesale Distro, was deactivated in accordance with Section 3 of Amazon's Business Solutions Agreement, and according to an email I received on December 24, 2021, I may request the release of my funds, as Amazon has held them for more than 90 days. Amazon does not respond to my inquiry regarding this matter. They have not provided me with a direct response. For me, the discharge of my funds is crucial.
Business Response
Date: 05/23/2023
Greetings from Amazon.com,

Hello, my name is ******** and I'm a member of the Amazon.com Executive Seller Relations Team. The Executive Team has received your email and requested that I research this issue and respond on their behalf.

I understand that you are asking for your funds to disburse.

Please know that after contacting our Merchant team, they stated that you have no fund left to disburse.

Thank you for patience and understanding.
Customer Answer
Date: 05/24/2023

Complaint: 20023345

I am rejecting this response because:
I need to enter my account to check details on funds kept in the account, and I can't do so because you have completely restricted access to the seller's account.
It is critical for me to verify this, as well as the payment and transaction statements.
Sincerely,

*************************
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a request for an exchange of the product was told that an exchange was not possible. So they suggested a refund Only the original payment method was on a checking account that was closed prior to the refund being issued. I am no longer a customer of that bank. The account was closed in January of 2023, the refund was issued in February 2023. The bank has no way to track or trace a refund on a closed account. No way to issue a check to a non customer. When I told this to several customer reps I was told to contact bank of issuing card. **** told me there was nothing they could do as a refund to a non existent account was not traceable.
Business Response
Date: 05/08/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refund of the order.

I would request you to please confirm the order number so that I can recheck and help you.

When I checked the recent correspondence, I see that a promotional certificate for $50.00 was issued to your account. If the issue is still not resolved, please let me know so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a MacBook Pro from Amazon.com for $2,661.30 on 04/03/23. The tracking # is TBA306097856629. It was delivered to an Amazon locker by Amazon. Order # is 114-8023666-3119419 The day I was going to get the package I saw amazon said it was damaged, so I never went to the Amazon locker to get it. I was never notified that the package was picked up by someone else, so this package was in Amazon's possession at all times. On April 8th I got an email from amazon stating my package is no longer available for ************ be refunded in 3-5 days (email attached). I waited for it to return to Amazon to get my refund. Around April 23rd I looked on Amazon and it said a refund had been issued. I did not see any refund on my credit card.I waited days for the refund. It never came so I called Amazon support. They said to reply to the email I had been sent by ****************************** (attached here). They said I claimed refunds for items I didn't receive (This is prob the 1st time I claimed I didnt receive an item on my years old amzn acct) and to verify my address. Made no sense b/c I ordered it to a locker. I replied explaining my situation of not picking the item up.I soon received an email from ****************************** (attached here) stating "AMZN_** confirmed that the shipment you reported lost was delivered to you. As a result, we cannot issue a replacement or a refund for this order.". It was NEVER delivered to me, it was left in the locker. I explained this to them in many more emails to ********* @amazon.com and was given the same response. Now when I try to contact them I don't get a response, or I get the same message back.I am left here without the item I ordered AND a $2,661.30 credit card charge that Amazon refuses to refund me for. If I contact my bank I risk being banned on Amazon which I heavily rely on for online shopping. I am not wealthy by any metric and not receiving a refund here is really hurting me financially. Amazon has essentially stolen my money.
Business Response
Date: 05/25/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the Order ending **** and have reviewed the communications in detail. As a result of your inquiry regarding this action, we reviewed the case and our decision thoroughly; we have come to the same conclusion.

We will not be able to issue a refund on this order at this time. We have taken into consideration various inputs from our delivery and returns processing teams, we will not be able to reverse this decision.

You could appeal providing any additional information you have about this case by replying to the email sent to you on Tuesday, May 2, 2023 at 7:17 AM (PDT) from ofm@ amazon.com. We will not be able to assure you of any specific outcome at this time.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/02/2023

Complaint: 20022881

I am rejecting this response because:
I never picked the item up from the amazon locker. If it was picked up by someone else, that is theft and I would like to be informed as such so I can report it to the police.
Sincerely,

***************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the last 2 months, I have made 2 important purchases on Amazon with guaranteed overnight delivery. Both deliveries didn't make their guaranteed delivery time of 8am. I contacted customer ******************** and they flat out refused to compensate for my last two months after failing in their guarantees in both months. I need a refund for my Prime membership over the last 2 months. I will always require compensation when the service I pay for fails so it may be best to empower your team to handle these accordingly. If Amazon continues in this trend I will have to return to local retailers for all of my purchases.
Business Response
Date: 05/06/2023
Hello *****,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about delayed orders.

While we try our best to ensure most of the shipments are delivered by the Guaranteed delivery date occasionally few shipments can be delayed due to unforeseen circumstances.

I'm afraid to say we cannot issue a refund for the prime subscription charges. However as a One time exception I can offer $10.00 credits to your account. We request you to reply to our email and let us know.

I've also forwarded your feedback to our business team for further review of the services provided by the shipping team.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please read my appeal, I have been triying for months contact Amazon however, I get no answer, I would just like to show them my action plan to get access to my store so I can appeal with evidence and set up my Fulfillment By Amazon (FBA) plan. in addition to this I am recovering my funds that have been withheld for many months and exceeded the 90 day hold time.
Business Response
Date: 05/08/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 5/8/2023.
Thanks, Amazon.com
Seller
Performance
Customer Answer
Date: 05/09/2023

Complaint: 20022645

I am rejecting this response because: I have the infomation required by Amazon and I will attached it here and also I have been sending this information multiple times by mail.

Sincerely,

*********************************
Business Response
Date: 05/12/2023
Hello,

We have reviewed this sellers account and requested more information to complete our review. We have requested the necessary information from the seller via email on 5/8/2023.

Thanks,
Amazon Seller Performance Team
Customer Answer
Date: 05/15/2023

Complaint: 20022645

I am rejecting this response because:
I'm checking my email everyday, I didn't received anything from Amazon, please stop taking me for a fool, this is just an automatic response.

Sincerely,

*********************************
Business Response
Date: 05/25/2023
Hello,

We have reviewed this account and the information provided. We have determined that this seller *** not sell on Amazon as their account *** have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com - Seller Performance
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing about order number 111-7369951-8829835. I received a partial order. called your csr today and they said that I didnt purchase the 3 year warranty and they aren't in control of my order being partially shopped to me. I have been a prime member for years, and I selected 2 day shipping. I advised the csr that I'm at a lost for words because I feel like I was taken advantage of. I selected a warranty for my item and it was not honored, then I paid for and selected 2 day shipping and that wasn't honored. I left the call with no next steps, no warranty and a partial order received.
Business Response
Date: 05/15/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with missing warranty from your Order.

Upon reviewing, I can confirm that warranty isn't added to your Order and you have been charged only for the item you received and not for warranty.

Rest assured, you can still purchase Warranty from our website.

For ASURION 3 Year *************************** plan
***********. amazon.com/gp/product/B07P5G78D2

For ASURION 4 Year Home Improvement Protection plan
***********.amazon.com/gp/product/B07P5GKJS3/

Please purchase any one of the above two plans before 06/01 as it is considered 30 days from the time of Original purchased item.

Once the warranty details are shared to your E-Mail you can claim it on your device purchase.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
*****************************************;
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a publisher with Amazon KDP since 2019 and have worked hard over the past four years to establish myself as one of the best-sellers in the children category. Unfortunately, due to a mistake on my part, I have lost all of my hard work and income.In 2022, I opened a second Amazon KDP account to separate my business without paying attention to the policy. I published only one book in this account and then forgot about it because I realized there was no sense in separating my business. It was negligent on my part, and I should have contacted Amazon KDP to close the account. Unfortunately, until january 2023, Amazon closed my main account that contained all my hard work. I have realised more than 500,000.00$ turnover for amazon, i have a pending income, i want to get back my account. I have lost all hard work.After checking my other email, I found that Amazon KDP contacted me three times to solve an issue related to the book I had published. However, I did not see these emails, and I have attached them here for your reference. My main account was the only source of income, and the second account had zero **********************. I didn't even manage it, and it just put me in trouble.I want to emphasize that I have never received a complaint from a third party for trademark or copyright infringement. I spent thousands of dollars each month on amazon advertising to keep my books in sales. I affirm that this was an honest mistake, and I have taken steps to ensure that it will not happen again. I have carefully read the policy to avoid any future problems, and I confirm that I am not attempting to violate the rules.I am extremely tired mentally and emotionally, and losing my main Amazon KDP account has caused me a significant financial loss. I was preparing to publish new volume books for my loyal clients, and now, I am not sure how to continue. I urge you to consider my situation and reconsider your decision to reinstate my account.
Business Response
Date: 05/10/2023
On January 12, 2023 KDP terminated the publishers account for violating the Content Guidelines. The publisher appealed several times, we reviewed this case diligently and confirmed that actions taken were correct. We informed the publisher on February 1, 2023 that their account will not be reinstated and we will offer no **************** on the matter.
Customer Answer
Date: 05/10/2023

Complaint: 20022281

I am rejecting this response because: I see my case need a deep investigation by comparing the date of creation the two accounts, my main account have never terminated before, it was a mistake and I'm not attempting violate the amazon kdp term of services, The second account remain opened without manage it, it has no sales no advertising, it just put me in trouble, please I affirm that I take Amazon KDP policies seriously to avoid any future
violations of Amazon's terms of service and have read all the terms of service. I take full responsibility for my mistake and am committed to doing everything I can to rectify the situation. please check the documents I have attached, The first two years i was only investing in amazon advertising to get my place, how i can risk my business? I feel my career is gone, Kindly Consider my appeal.

Sincerely,

********************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01 Nov 2022 I purchased season 2 of Ghosts.I am being informed via roku and ipad that despite purchasing season 2 I must pay for episode 20 and subscribe to paramount in order to view episode 21 the supervisor on the phone stated that I would be able to watch episode 20 when paramount released it for season pass purchases and I told the supervisor that made no sense because I could buy episode 20 and immediately have access to said episode but I HAD TO WAIT BECAUSE OF MY SEASON PASS, THAT MAKES NO SENSE,,,,I BOUGHT EPISODE 20 TO PROVE THIS POINT AND I WANT THE $**** plus TAX REFUNDED TO ME,,,I FEEL EXTORTED BECAUSE I BOUGHT THE SEASON ALREADY I EXPLAINED TO THE SUPERVISOR THAT THIS WAS AN AMAZON SYSTEM GLITCH THAT I HAD PREVIOUS BBB COMPLAINTS I HAD FILED AND IT WAS NOT A RELEASE TO VIEW CLASSIFICATION IT WAS A SYSTEM GLITCH BUT THE SUPERVISOR CONTINUED TO INSIST IT WASNT. IN CONCLUSION I WANT 1. THE ORIGINAL PROBLEM FIXED THAT AMAZON TOLD MECWAS FIXED 2. $**** plus tax REFUNDED FOR THE PURCHASE OF EPISODE 20 DESPITE HAVING BOUGHT SEASON 2 NOV 01 2022 3. I WANT ACCESS TO EPISODE 21 WOODSTONES HOTTEST COUPLE THAT APPREARS AS A DUPLICATE EPISODE 2O 4. FIX THE EPISODE LABELING THE DOUBLE EPISODES THE YOU PURCHASED YOU MUST SUBSCRIBE ON MY LIST THIS IS EVIDENCE OF THE SYSTEM GLITCH THAT THE SUPERVISOR TRIED EXPLAINING AWAY....I HAVE FILED 4 BBB COMPLAINTS AND THIS IS THE 5TH,,,,IM HUNG UP ON MY CUSTOMER SERVICE OR GIVEN EXCUSE AFTER DIFFERENT EXCUSE AND I JUST WANT THIS FIXED. IM NOT GOING TO BUY ANYMORE DIGITAL BUT I DO WANT ACCESS TO WHAT I HAVE ALREADY PURCHASED. 5. i bought episode 20 for **** plus tax but I CANNOT WATCH IT AMAZON SELLS ME SEASON 2 AMAZON THEN MAKES ME BUY EPISODE 20 FOR **** PLUS TAX THEN DOES NOT GIVE ME ACCESS TO EPISODE 20 BUT TELLS ME TO BUY EPISODE 20 AGAIN via APP ON ROKU AND AMAZON THROUGH SAFARI ON IPAD,,,,,AMAZON IS SELLING ME SEASONS AND EPISODES THAT THEY ARE NOT GIVING ME ACCESS TO WHAT I BOUGHT
Business Response
Date: 05/09/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with streaming Ghost Season 2 on your device. To help you with this, we have escalated the issue to our internal team and see that they are able to fix the issue.

They have requested you to try playing the videos again, and if you experience the issue again, they have requested you to contact ** again with the below information.

1. Screenshot of the Error message on the device.
2. Name of the Device you are streaming the video on.

Please reply this email directly, so that we can look into this and help you accordingly.

I hope this helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from the company via Amazon. With the product came a letter stating that if I left a review I would receive a free product. I left a review and confirmed it with a person named ****** address ******************* I was supposed to take two weeks for delivery. It's been four weeks. I reached back out to ****** and have not received a response or a free product.
Business Response
Date: 05/12/2023
Hello ******,

Thank you for informing us that one or more of the customer reviews for ******************** **** Cream Gel, Help With Stretch Marks, ****s from C- Sections, Surgery, Injury, and *****, Made in ******' may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 05/16/2023

Complaint: 20021357

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone on Amazon. the listing price was $195 for the least expensive refurbished model. When the phone arrived there was a receipt in it and I had been charged $199. the phone was not listed at $199. I remember specifically it was $195. if you go in to the order number The last 7 digits are ******* it's whole number is 111 ******* ******* you can see the least expensive amount for this phone is $195. There are many for this price. there is no phone for $199. And it was not $199 when I ordered it less than a week ago. i am giving someone the benefit of the doubt that they accidentally overcharged me by $5. mistakes do happen and most people would not do that intentionally. I contacted Amazon by chat and was told by ******** that he could not do a price adjustment. My "only" recourse is to appeal to Amazon directly. Please credit my gift card for $5. I am a very stable, consistent and reliable customer of ********************** and have been so for years. I am not a con artist looking for $5. Thank you.
Business Response
Date: 05/07/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

*********, When you place the item in the cart, its not guaranteed that the price would be fixed. Some times when price fluctuation happens, the price which reflects on the product page is the price which you pay.

As a one time exception, I've added a $5.00 Gift Card to your account. You will see the balance already added to the gift card balance. You can view your balance and usage history in Your Account here:

*************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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