Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I went through Amazon company am a Prime customer to purchase ********** Harbinger Vari V2312 12" 2,000w Power Speakers With Bluetooth Black. each speaker cost $461.69 total calls what tax$992.64. When I receive the speakers did not want them try to send them back immediately did not open the speakers try to send them back exactly the way they worship to me but when I try to send them back they wanted me to pay the shipping cost so I contact Amazon customer service ************ they tell me no problem ship them back and they will reimburse the shipping cost $240.10 went through cs-****************************** I took the unwrapped speakers to *** drop off telephone number ************ I.D-75848669001 Invoice ********** speakers tracking number 1zE08A550310196694 speaker tracking number 1ZE08A550376865310 seller information Swayhawk Retail LLC. ******************* Phone number ************** try to contact the seller call the number goes to voicemail no one never answered try to look up the address comes up with nothing not sure even if it's a legal company then I call Amazon customer service to talk to them about the situation I called April 30th at 7:57am an 8:30am an 8:35 call them to tell them that I am out of $1,232.74 and every time I called they was very disrespectful and was not trying to help me to let them know I don't have the speakers out of speaker cost$992.64 plus the shipping cost$240.10 total$1,232.74. When I sent their speakers back couple of weeks later I had a health issues and when I got myself back together that's when I start going over my records and checking and that's when I noticed I did not get a refund back from the speakers and for the shipping cost if you need more information contact me need my refund thank you
Business Response
Date: 05/17/2023
Hello,

We have reviewed the information provided. Since we are unable to track the return using the tracking details you provided, we have reached out to the seller for more infromation on the status of return. We will re-investigate this case within 3 business days and provide an update on the decision to the buyer.

Regards,
Amazon
Customer Answer
Date: 05/18/2023

Complaint: 20030312

I am rejecting this response because:

Sincerely,

************************* because I am out of the money I purchased for the speakers because have been sent back out of money for shipping fee
Business Response
Date: 05/22/2023
Hello,

A full refund for the claim amount and return shipping cost was issued to the payment method used to place order 111-1602999-8315445.

-- Refund Date: May 22, 2023
-- Total Refund Amount: $1,232.74

Sincerely,
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
at 530am on 5-8-2023 eastern standard time a supervisor name ********************* up on me after calling me a monkey, because i asked why does my accoutn show a $2 refund under account details but it wasnt reflectin on my account.. I was refunded because a item either went on sale or i was overcharged and i was given the difference in the two prices but this rude superviosor disrespectfully called me a monkey and this call needs to be monitered and my refund for 2 pair of glasses and the refund for this difference needs to be given to me before this gets filed for discrimintation...
Business Response
Date: 05/10/2023
Hello Marquis,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** regarding the refund for the order mincl Retro ********************************** Frame Square Bling Rhinestone and Tide Hygienic Clean Heavy 10X Duty Laundry Detergent Liquid Soap, and your experience with our customer service team.
I want to thank you for your time and effort contacting ** about your concern. I'm very sorry to learn about your poor experience with our **************** Team. We continually monitor the service provided by our associates and take complaints of this nature very seriously. We're going to conduct an internal investigation regarding this and rest assured actions will be taken accordingly.

Upon checking I see that refund of $27.10 has been issued to your original payment method on Tuesday, May 9, 2023. Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here: *************************************************

I see that $2.71 has been refunded to your gift card balance for Tide Hygienic Clean Heavy 10X Duty Laundry Detergent Liquid Soap, Original Scent, 37 **. The Total Promotions of $4.43 was Applied to this order which is non refundable and are only for one time use.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I want to report a violation of my seller rights by Amazon. A copyright infringement complaint was filed against me by user "S" ********************** Complaint ID: *********** under my listing ASIN: B0BL45KLVN Infringement type: Copyrighted image. This complaint was left motiveless and without any additional arguments. Amazon illegally removed one picture of my listing. I own the listing photo and have been using it since it was created; you can see this information in the backend of my ASIN: B0BL45KLVN. You can compare this information with the complainer's backend and see that this photo was stolen by complainer "S" ********************** from my listing. Incomprehensibly, the Amazon system and support accepted this complaint. As a result, I received a violation of the use of someone else's copyright on my account. I was also denied when submitting a Counter-Notice, absolutely groundlessly and without reason. Filing a Counter-Notice is my right to dispute an unlawful complaint granted to me by the Digital Millennium Copyright Act. Under the Digital Millennium Copyright Act, the complainant must file a claim in response to my Counter-Notice. Only in this case can I be denied acceptance of Counter-Notice. The Amazon system rejected my Counter-Notice, even though I provided all the necessary information. I am trying to understand what happened and why Amazon encourages copyright theft and baseless complaints. I request to remove Complaint ID: *********** from my seller account and reactivate the listing photo, which Amazon also deleted.
Business Response
Date: 05/21/2023
Hello,
We have decided to reinstate this Listing and an email was sent to them informing them of this decision on 5/21/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Team,-----My account email is:****************** My account was deactivated by the Amazon BAD SOA team on April 1, 2023. I am unable to continue operating my Amazon business. I am very surprised that my account has suddenly been suspended. Because I have not violated any of the Amazon Services Business Solutions Agreement. My account is strictly operated in accordance with Amazon's policy requirements. So I think it was a mistake for Amazon to deactivate my account. Please review my account here and reactivate it.If Amazon does not have 100% evidence to prove that my account was involved in fraudulent activities. I plead with Amazon to reactivate my account. I have a lot of inventory in the *** warehouse.Since Amazon has not provided me with any effective appeal channels, I can only send emails to the Amazon team in groups. I am deeply sorry for this. If you do not have the authority to process my information, I kindly request that you forward my case to this link: ************************************************************* think Amazon mistakenly deactivate my account for the following reasons:1. I have not provided or have provided false, incomplete, inaccurate, or misleading information to Amazon or buyers(including but not limited to any registration information) .2?No have violating Amazons anti-counterfeit policy.3?No have BSTC, HNR or other fraud.4?There are no fraudulent activities using the buyer's account.
Business Response
Date: 05/20/2023
Hello from Amazon.com,

At this time, I was unable to locate any Selling Partner accounts using the email address provided from the Selling Partner, **************************.

For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 2, 2023, I reached out to Amazon Fulfillment Services regarding a change to the brand name that I wanted for my two products that I wanted to sell on their marketplace. On April 2nd (same day), I received a response from someone that I would have to send my products to Amazon before they could make the change because I needed to have an active inventory. Fast forward to April 7th, when the product had been shipped and received by the *** warehouse. I contacted support again to ask for my brand name to be changed. This time, I was told by an associate that I would not be able to change the brand on an existing ASIN, and I would need to create a new ASIN to be able to do that. Seeing as I had already labeled and sent these products to the warehouse, I expressed frustration with their ruling on how it should be handled. All they said in return was that they were sorry, but that was their policy on updating brands. I am still unsatisfied with the resolution because I feel that I was misled into believing that they would be able to update my brand name after I sent product, but then they said otherwise. I feel that this exchange was very disorganized and that they did not treat me fairly as a customer, especially since it was their mistake that caused me to send product that now needs to be re-labeled to sell with the correct brand.My main concern is that the customer support led me on into believing that I would be able to change the brand in the database once I sent the product to the warehouse, but once I did that, I was told that I could not change the brand name. I was also told that I could not have the product re-labeled with the new ASINs. In order to change the labels, I have to remove the product myself, which is close to $5 per unit, and I am greatly dissatisfied with this situation. I feel that since Amazon gave me false information, they should make an exception to their policy and change my brand name.
Business Response
Date: 05/09/2023
Greeting from Amazon Services,

We understand that the Seller is trying to update the brand name of ASINs B0BWMLXYMX and B0BWMK9LRW.

We have investigated and identified that the ASINs are eligible for being rebranded from Generic to OxyGen Hydroponics.

We have have contacted the seller directly and informed the that we have updated the brand.
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $80.00 dollar Amazon gift card at ********************* and added it to my Amazon account so I could shop online . So the next day I check my emails and there is an email from Amazon saying "Do to suspicion of fraud we canceled your orders and put a hold on your account". And that I needed to send proof of the gift card so by I send them a picture of the card and the receipt. As well as my back up payment method. A week later and no email my account is still locked I call Amazon customer service told them about the issue they assure me that I account special ist will be in contact with me by email.couple days go by I get an email saying I needed to upload proof so I do AGAIN. Saying one of my debit cards was associated with a previous account that ********************** has closed and do to the proprietary of our nature we are unable to discuss any account info and your account is now closed. I emailed them back and asked what about the gift card I loaded into my account? And no emails from Amazon have yet to come back. I call customer service and they assure that a check with the gift card amount will be sent to me. No call,no email and no check.
Business Response
Date: 05/31/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-26 confirming account reinstatement.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ring light and used it for less than a month and it now wont turn on. It is clearly defective and when I called Amazon and requested a replacement they said it was past the time frame. It sat in a box unopened for a month before I started to use it. I should NOT be penalized for a defective product. And I should not have to return a defective product and wait up to 30 days for my money back.
Business Response
Date: 05/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6302455-0142665.

I'm sorry for the inconvenience caused with your order, as we can see the item return window expired long ago. However the agent created return for the item to get refund.

I request you to use the return label to get the refund as that is the only option available to get the refund processed. Without the item returned we don't have option to process the refund.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Dear BBB Team I was a Seller on Amazon.com and my account was suspended on 30 SEP 2022 and I failed in appealing a decision . And after 90 days I requested funds from my account and I was declined by Amazon also . I haven't sent enough data in my first 3 mails , so I admit that rejection was justified. Now I have collected all the data and prepared it very accurately and sent them an email , but still no reply Could You please help me in reconsidering my funds appeal and in receiving my money , because their last mail said that *** not reply my mails We have sent them 5 mails in total My updated appeal with all required documents: Passport , Statement , Employee Contacts, Employee salary payment screenshots , Supplier Documents , How we knew about ************** and other I have sent to disbursement-******************************** on 10 APR and on last ob 24 APR 2023 Balance of my account is 2696$Thank You Best Regards *****
Business Response
Date: 05/11/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-2-22.

Merchant Credit Team Amazon.com
Customer Answer
Date: 05/19/2023

Complaint: 20029474

1. It is Unfair from Amazon to give people only 1 chance to reimburse funds
2. Amazon said that made an investigation but in fact if first appeal was not good they call all that sellers fraud . In Fact I was mailing this :" Please refund me my funds which are freeze in my account " . How based on such information You have found any illegal activity ? You just don't want waste time and reopen case and want collect my ******************.When appealing account suspesions ********************** provides a lot of chances why You don't ?

Please reopen my case and consider all new documents we have sent You and make fair decision . Please dont send me template answer .

Thank You for reading
Best Regards *****
Initial Complaint
Date:05/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 18 and Dec 19, 2022 there were 5 fraudulent debits of $250 USD in my account, for a total of $1,250 USD. On the same day (Dec 19, 2022), Amazon recognized the fraud and made 15 deposits in my account of $50 USD each, totally $750 USD.So it is missing $500 dollars to complete the refund!After multiple attempts to correct this error, and after bouncing through many agents, I still do not have this issue resolved. It is taking more than one hour every time I try to talk to customer service, per my notes below and my chats always end with Amazon saying we will send you an email in 1-2 business days.On 30-Apr-2023 an agent from the Concern Team talked to my husband, ****************. She (****, I believe was her name) was able to find that not all debits of gift cards of $50 USD were returned, so not all fraudulent activities were cleared. There were 5 fraudulent debits of $250 USD (or 25 x $50), and only 15 deposits of $50 USD, so it is missing to clear $500 USD, or 10 x $50 USD. Prior to this, I contacted Amazon multiple times by chat and phone. Every time Amazon responded with an apology, indicating that the remaining amount would be refunded, and that Id receive an email within 2 days. Please be aware that I have two accounts Amazon.com and Amazon.ca. This fraudulent activity was in my Amazon.com, which I wish to close after this has been cleared. My husband, **************** has been assisting me and is authorized to speak on my behalf on this issue. In Amazon there is extensive chat history (which I also have recorded) for details on my multiple attempts to get this refund. In one of the phone calls, the agent (********) confirmed that she can this this is marked as a fraud, and that the refund would be issued.Please take actions to give this refund of remaining $500 USD, and let me know if there is anything else need to do for Amazon to correct this error.****************
Business Response
Date: 05/24/2023
Hello,

We have sent the necessary guidance to the customer via email on 5/24/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my dissatisfaction with a recent purchase I made on your platform, as well as the response I received from your customer support team when I attempted to resolve the issue. I purchased a product for $358.88 on April 28, parfums de *********************** (Order# ***-4886869-6217026), which I believed to be larger than the actual item, based on the website's description. Upon receiving the item, I was disappointed to find that it did not meet my expectations.In order to resolve this matter, I reached out to your customer support multiple times, hoping they would assist me in providing a refund. However, I was met with a response that, quite frankly, was unacceptable. Instead of offering assistance, your representatives suggested that I sell the item through Amazon's Marketplace and redirected me to the manufacturer for further support. I believe that as a loyal customer, I should not have to go through the hassle of selling the item myself or seeking assistance from the manufacturer, especially when the issue lies with the inaccurate description on your website. The responsibility should fall on Amazon to rectify the situation and ensure that customers receive items that accurately match their descriptions.I kindly request that you look into this matter and provide a refund. Furthermore, I would appreciate it if you could review your customer support policies to ensure that other customers do not encounter similar issues in the future.
Business Response
Date: 05/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #Order 111-4886869-6217026.

I'm sorry for the inconvenience caused with your order, based on the investigation, from our end we don't have option to process the refund.

As the team already informed you regarding the manufacture, I request you to contact the manufacture for further support.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Complaint: 20029422

I am rejecting this response because: I am rejecting this response because: I have already contacted the manufacturer as per as the others suggested. Unfortunately, they were unable to provide any assistance, as the issue lies with the inaccurate product description on Amazon's website. Where Amazon was the one to ship and sell it to me. It is unfortunate that I have not received proper assistance in resolving this issue, despite the inconvenience caused by the purchase.

Sincerely,

***********************

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