Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,525 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to resolve the carrier issue we are having in my building. I am the manager, and Amazon carriers refuse to do the job that is in their contract. They have violated multiple times the policy onsite, several packages have been stolen due to their negligence. I need to speak to someone that handles the policy given out to the carriers, because they are not following policy, and tons of money has been lost due to them not delivering packages promtly.
Business Response
Date: 05/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop computer through Amazon which was through a third party seller "Delca Electronics." - ORDER # ***-5737123-3823415 The item sent by the seller was not the item ordered. It was immediately packaged back up and returned by me.This is where the problems started. First I had to take a photo of the item to "prove" that it was the wrong laptop before returning which I did. Amazon verified it was the wrong item.Next the item in route through *** was delayed for several days due to it being sent by *** to the wrong place. After finally arriving - there is no notation on the Amazon site that it was received by the seller. I had to call to confirm. There is no transparency in the process. It should be clearly noted that the item was received by the seller. I'm now told that I will likely have to wait up to 30 days to receive a refund! The whole process is very unfortunate. In the decades of using Amazon I have never had an issue. Their customer service has become rude and unprofessional. I'm left simply hoping I will receive my money back. What is my recourse if the seller doesn't refund me? Amazon should process my refund immediately. While it is a third party selling on their platform they should be accountable and make customers whole. This seller sent an inferior laptop clearly strategically while charging for a more expensive version that they didn't send. No action has been taken against the seller. And I am awaiting hundreds of dollars in limbo for something that was not my fault.
Business Response
Date: 05/09/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your refund for the item that you returned.

Upon checking the latest update on your order, I'd like to confirm that the refund has been issued for amount $638.38. Refund will be credited to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********;
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ********************** is on hold. I recently purchased an item on Amazon will it ship to me?
Business Response
Date: 05/31/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-26 confirming account reinstatement.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a trampoline via Amazon from CalmMax *he trampoline came with a * connector (that holds the hoop that holds the trampoline and also holds up/stabilizes the legs) that broke during set up with no tension. It appeared too thin and poorly made for its job but I allowed for a replacement. *he broken connector was replaced and the trampoline was set up. During the first week of use, my child was on the trampoline when two more * connectors broke that caused a large leg to collapse. If I had not been watching my child, she could have been seriously injured.I am very concerned this product defect could severely injure or kill a child I have told CalmMax that. *hey offered to send me enhanced t connectors but I do not know if they are issuing a recall/replacement to previous buyers I have told Amazon my concerns but their policy is they will not investigate without multiple complaints. *he next complaint could be the result of a serious injury to a child and that is not acceptable to **** would also like to report CalmMax here as I want this safety issue resolved for other families, I have taken down and intend to return my product. I think Amazon continuing to offer a defective product without warning people is egregious For clarificaation: the * connectors hold together the hoop that holds the trampoline surface and hold the slots where one leg that is shaped like an upside down U and functions like two legs- but is technically one
Business Response
Date: 05/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item CalmMax Trampolines 12FT with Enclosure Net 450LBS Weight Capacity Recreational.

I apologize for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that the refund of $281.43 and $54.12 has been issued on Monday, May 8, 2023 and Wednesday, April 26, 2023 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/09/2023

Complaint: 20030635

I am rejecting this response because:
while I appreciate the refund, the safety of prior and future product users of this trampoline is my biggest concern and why I filed the complaint
This product needs to be recalled or new parts need to be sent to previous buyers

Sincerely,

*****************************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned a product, and because of a delay showing by **** I dont know if and when the credit will be returned to me from Amazon, I have called them numerous times and received the same copy-and-paste response, that when they receive the item they will issue a return. I need the credit as soon as possible the item has been returned on the 27th of April, its been 5 business days I have never waited this long for a return.
Business Response
Date: 05/09/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Silver Ticket Products STR Series 6 Piece Home Theater Fixed Frame 4K / 8K Ultra HD, HDTV, HDR.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/09/2023

Complaint: 20030623

I am rejecting this response because:

Sincerely,

******************************* *******
Initial Complaint
Date:05/08/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order may 5 2023for slim paws healthy weight chews along with 2 other items however when order came the chews weren't in box I contacted Amazon and was told they verified it was in box but it was not therefore wouldn't refund ***** I explained I waited for next day c if in another shipment or sent separate as instructed on website before contacting them but they refuse my refund because warehouse says in box but I would take a lie detector test it wasn't in box and never knew this policy because had items left out B4 and never had issue
Business Response
Date: 05/10/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that the item SlimPaws Healthy Weight Soft Chews for Dogs | was missing from the package.

I apologize for the inconvenience that you have experienced in this case.

I've made an exception and issued a refund of $30.68 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have unknown amount of movies, ebooks, photos in storage and all types of items I have obtained thru Amazon with my money that I wont ever get back. They have closed my account without giving me a straight answer, I was trying to buy a preordered game thru Amazon ** a lot not expensive but worth it but they cancelled my order, closed my account and lied saying theyd call me in ***** for more info but after 5 days they notified me that my info wasnt enough and closed my account and banned me from ever opening an account, I have tried for a month and a half to get help to no avail they offer little to no support, lie about the reasons I was banned and they deny me the right to speak to a supervisor stating that I am not a customer so I cant speak to one, I have called them multiple times after they promised to help me or refer my account to a higher up, I have called corporate and no one offers any help, this has caused me anxiety and distress since I use Amazon a lot.
Business Response
Date: 05/20/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 5/20/23 confirming account reinstatement.
Customer Answer
Date: 05/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much I couldnt be happier for the help BBB has given me!
Sincerely,

*************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6,2023 I found an unauthorized order $592.92 was placed when I check my credit card history. It was from a Amazon prime card, and I found the order(a pixel ****** phone) which was achieved, it was not delivered, so I call Amazon customer service 2 times told them there is fraud order and asked to cancel the delivery and they said they couldnt do that, they let me to contact to *** to cancel the delivery and I did that, but the *** said they couldnt do that too. Then I called Amazon again, they said the only way is ask bank to dispute the transaction. So I did , and get my money back, and then they suspended my account, I paid ********************** for year and couldnt use it anymore, and I couldnt login my account to check history.At first they said it only took 24 hours for processing, but for now its about 20 days. I would like to know whats going on .Thank you My account: ******************
Business Response
Date: 06/07/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 114-3912830-9914659.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,First of all, I appreciate this opportunity to request assistance from your office regarding an issue I have with Amazon.com.I am ************************* and I am an Amazon Seller. My seller account, ******************** Giant, had been deactivated due to a violation of Amazons Drop Shipping Policy and the Seller Code of Conduct for a year now. I have been constantly reaching out to Amazon, appealing for my account to be reactivated and for my funds to be released. I know you understand my frustrations since it has been a year of constantly communicating with Amazon and sending appeals in the hopes that my issue would be resolved.However, it seems like Amazon has already turned their back on us. Despite our constant efforts in submitting a Plan of Action, Amazon has been telling ** the same thing over and over again and would not give ** the exact reason why our appeals keep getting denied. I have provided everything in the appeal as requested by them and have presented a Plan of Action that would guarantee 100% compliance to the policies, yet my seller account remains deactivated as of this writing. On top of that, Amazon has been holding on to my funds, and I am afraid that at this point, they will not release the remaining funds I have in my seller account. Which is why I am asking for your help reaching out to Amazon and bringing this issue to their attention. Thank you very much for your time, and I am looking forward to resolving this issue with Amazon, so I can return to business as soon as possible.Sincerely,************************* Marketplace Giant ***************************
Business Response
Date: 05/12/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 12/20/2022.

Regards,
Amazon
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I want to reactivate my seller account on ******************** since I have taken all the necessary actions to meet the reinstatement requirements. Amazon notified me that I must provide them with my Plan of Action regarding ASINs B08TLV13WR, B09P87JVSD, B081D9P66M, B09YHGFGFG, BOB74S129T, B09QST3MBC, BOB6PLGDDX, B08KHZ1X52, B09XXXYY5V that were deactivated due to suspected counterfeit to reactivate my account. Therefore, I did a detailed investigation and found the root cause of my violations on ASINs B08TLV13WR, B09P87JVSD, B081D9P66M, B09YHGFGFG, BOB74S129T, B09QST3MBC, BOB6PLGDDX, B08KHZ1X52, B09XXXYY5V. Please, note! My violations on the mentioned above ASINs have the same Root Cause. So, my Corrective and Preventive Actions cover the Root Cause of the abovementioned violations. Therefore, I provided information about all ASINs that violated the Anti-Counterfeiting Policy.I have taken the necessary corrective measures to resolve this issue quickly. Also, I described my preventive measures to avoid similar issues in the future. I indicated all this information in my Plan of Action, which I attached to my complaint. Please review it. Also, I attached the Authorization Letter. Please, review my Plan of Action to get information about why I attached this Authorization Letter.Based on the preceding, I request Amazon Support to reactivate my seller account, as I have resolved the above violations. I sincerely hope for your highly qualified assistance and the reactivation of my account. Many thanks for considering my request.
Business Response
Date: 05/21/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/21/2023. Thanks,
Amazon.com Seller Performance

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