Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon held two of my orders (Order #***-8543381-1844222, Order #***-5961805-9617065) for over two months so I talked to customer service about the issue on May 4. The cs rep told the listing was out of stock. However I saw Amazon have the same item in stock on another listing so I asked the cs rep to ship the item. The cs rep told me to cancel the old orders and purchase the new one (Order# ***-9795202-1667400) and come back later to refund difference. That seemed good to me so I gave the cs rep ********** to cancel my order. Today I came back to talk with customer service. This time they refused to refund the difference. So the cs rep lied on May 4. I asked for return my order, they refused by saying the item is not returnable. The cs rep cheated on me. Apparently Amazon have the item in stock. They should ship my old orders instead of cancelling my old orders and place the new one. The old orders only cost me ******************************* ******. I was too silly to trust these ******** customer service, otherwise I won't purchase at 300 dollars. Terrible experience...

  Business Response

  Date: 05/09/2023

  Hello *********************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn that your orders of StarKist Solid White **** In Water, 5 Oz ,4 Count (Pack of 12) were not shipped.
  
  I understand that a price difference option was offered to you. However, I'd like to confirm that the same exact item that you originally purchases is still currently unavailable with and as sold and shipped by Amazon.com. The new order that you placed has different price and quantity. 
  
  In this case, we're unable to issue a refund for the price difference and these items are non returnable. Making one time exception to the standard returns policy I've issued a full refund on one of the shipments of your order. Refund of $150.48 will be credited to your original payment method within 3-5 business days.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20029421
  
  I am rejecting this response because:

  If you cannot fulfill the price difference option, then why you sent me that offer and cancelled my orders and had me placed the new one? Remember, my original request is to ship my orders, not to cancel these orders and place a new order. On May 7, you basically just broke your promise and forced me to take all the lost. My goodness that is a trap and it is not legal. If I take that seriously I can just ask The ************************ for law enforcement. Besides that, you made another mistake. The quantity of the new order is exactly the same as the original orders. Order #***-5961805-9617065 and Order #***-8543381-1844222 contain 4 cases of 48 cans of tuna. Each order has two items. The unit price is 18 dollars, so that is 36 dollars for each order. That is why ORDER # ***-9795202-1667400 has 4 items. I have verified the quantity with the cs rep on May 4 before we made the agreement. I don't understand how you conclude that the quantity of the new order is different from the old ones. Now you only refunded two items, your job is not done yet.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon fraudulent Charged my credit card for a item I didn't buy I later contacted the credit card company and made them aware of the situation, so they canceled the card and sent a new one, But to my surprise they manage to fraudulent charge the new card, saying because of the similarity of the last names even though the person is not a signer on my card, and I never authorize the purchase, Amazon is refusing to remove the purchase

  Business Response

  Date: 05/09/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com uses old maps. Maybe 5 years old or more. They've repeatedly delivered my packages to the wrong address, *************************. ******, ** *****. My address is *************************************************************. They have the correct address. Numerous other carriers, like ********** Homemaker's Furniture, ******* ************************* ect. have 0 issues finding my address. Between my roommate and I, there have been at least 5 packages delivered to the wrong address. I tell them every time that it was delivered to the wrong address. The problem is, no one cares anymore at Amazon. They have offshored all of their customer service to *****. They will pay you lip service, give half hearted apologies, and pretend to fix your issue by placing you on hold for ungodly amounts of time, while I assume they're doing nothing. The "managers" of these people are also ****** and seem more concerned with getting you off the phone and lying to you than actually helping. I just do not understand how they can be this incompetent. Then they have nerve enough to tell me they "cannot process a refund because not enough time has passed". They know **** right they delivered it to the wrong address. They even took a picture of the wrong door! The driver doesn't give a rats a** because they get penalized for going off route. So, they make the same mistakes over and over, despite being told many times they're delivering to the wrong address. There is no accountability at Amazon.com. The order #ORDER # ***-8551397-0141838 for $129.24. I remember when Amazon had best in the industry service. Those days are long gone. Files attached.

  Business Response

  Date: 05/21/2023

  Hello Collin,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for contacting ** about your ongoing delivery issues. We take this type of feedback seriously, which is why I've further escalated this matter.
  
  In order to address your concerns, I've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify ** of similar issues.
  
  If you have concerns about this issue or with deliveries made by Amazon branded carriers, please reply to this email with the best number and time to call you.
  
  Thank you again for letting ** know about this issue. We look forward to delivering news of a long-term resolution soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20029234
  
  I am rejecting this response because: There is no specific action mentioned. It is all generic and robotic. What is there to investigate? Fix your systems. I've given you all the info you need. Investigate your horrible customer service employees on your own time. This has to be common issue with more than likely an already existing solution at your company. Get it together and be accountable.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th, I reached out on Amazon chat support because I did not receive the following order numbers: 114-6097590-7088228 114-9259031-4363416 114-5752000-1342610 114-3449028-6348227 114-1844767-2188235 114-7832815-7353852 114-3530599-5425053 114-3971781-8521810 114-0834282-8251446 114-1478874-8661850 114-5168540-2521053 114-7115582-7446669 114-7514554-6865006 114-0626898-7521018 114-0507899-8973832 114-3492969-7261845 114-7949245-8005056 I understand the rule of waiting 24 hours and checking with your neighbors, mailbox, and everywhere around your house before reaching out for support for either a replacement or refund. I did so and was told they will escalate the issue and someone will reach out to me through email in 24 hours. No one did so I had to reach out on April 27th, to which I finally received some refunds back to my credit card but not for all of the order numbers. Some of them were bought through affirm for $746.20 to which the chat support said wait for 3-5 business days for the loan to be canceled. However, one of my items from affirm were refunded and I received confirmation immediately that it was cancelled so I didnt get why the rest of the items werent. So I reached out again on may 3rd and was told to wait till may 6th for the loan to be dropped. On that day nothing happened so I reached out to affirm and they said Amazon never canceled it. So I reached out to Amazon and they are sending me back in the loop of someone will contact me in 24 hours and no one did. Therefore, someone lied and never processed my refund through affirm so I am demanding it be canceled as soon as possible, especially since Ive been dealing with this for 3 weeks now and no one will solve my issue! No chat transcripts are emailed anymore but this should all be in my notes!

  Business Response

  Date: 06/17/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the orders.
  
  I've checked with the concerned team and they have recommended you reach out to the customer service department so that they can help you further.
  
  To contact us, visit ********************************************************** and follow the prompts.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/20 I purchased a iPad from amazon.com I thought I was purchasing it from amazon itself Instead I reached a 3 party that sells on amazon I contacted them when I got my package which was delivered April 26 I did not sign for the package that's one but it shows that ****************** has signed for the package second off the seller sent me a empty box with nothing in the box the packaging shows that it was tempered with and I sent that picture to the seller and still he refused to refund me back I did the a to z claim and still and my claim was denied I appealed and the claim was still denied I have reach out to amazon about there seller scamming there customers and I had two supervisor hang up the phone with me and also still reaching out to seller and him denying me and tell me that he won't refund me because he shipped it

  Business Response

  Date: 05/10/2023

  Hello,

   

  We have reviewed the information provided and decided to uphold our original decision on the claim associated with order 114-4911457-2671446. Based on the order tracking, the order was delivered to the buyer's address.

   

  Regards,

  Amazon

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20029187
  
  I am rejecting this response because: nothing was received by me your seller scammed me and if u look at the ***** tracking someone else signed for the package but it claims ****************** did also I'll be including my id showing my signature as a person who has not signed for also with your response your seller did not send me nothing ok your seller scammed me and I have file a police report for Amazon and the seller it is horrible to treat a long time customer like this your seller is scamming on your website 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7, 2023 Subject: Complaint against Amazon for Unauthorized Charges and Consumer Penalties I am writing to file a formal complaint against Amazon regarding unauthorized charges to my payment methods without any prior notification, leading to significant consumer penalties imposed by my banking institution. I kindly request your assistance in addressing this matter and seeking a fair resolution.I have noticed multiple transactions on my Amazon account that were charged to alternative payment methods without my authorization. These charges were made without any prior notification or consent from me, which is not only a violation of my privacy but has also resulted in severe financial consequences.As a direct result of these unauthorized charges, my banking institution has imposed penalty fees and interest charges on my account. This has caused substantial financial hardship, not to mention the time and effort required to rectify this situation.I have made several attempts to resolve this matter directly with Amazon by contacting their customer service department. Unfortunately, despite my diligent efforts, I have not received a satisfactory resolution to date. Hence, I am now turning to your esteemed organization to seek assistance and ensure that my consumer rights are protected.I kindly request that you investigate this matter thoroughly and take appropriate action against Amazon for their unauthorized charging practices. Furthermore, I urge you to hold them accountable for the financial penalties I have incurred due to their actions.Attached to this letter, you will find supporting documentation, including bank statements and transaction records. These documents provide evidence of the unauthorized charges, the resulting consumer penalties, and my attempts to address the issue with Amazon directly.I kindly request that you keep me informed about the progress of this investigation and any actions taken against Amazon. Additionally, I would appreciate your guidance on any further steps I can take to resolve this matter effectively.I trust in your commitment to consumer protection and believe that with your intervention, a fair resolution can be achieved. I look forward to your prompt attention to this matter and a timely resolution that addresses the financial burden I have endured.Thank you for your time and consideration.Sincerely, *******************************

  Business Response

  Date: 05/10/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the back up charges.
  
  To prevent any delays in processing and shipping your order, the charge is usually applied to the backup payment method we have on file for you.
  
  To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.
  
  Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.
  
  I would request you to please help ** with the order numbers using your account email address so that I can help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an electric blanket for my father through Amazon in December 2022. ** March 2023, it was recalled. I only learned of this through a pop-up in the Amazon app, which urged me to stop using the product immediately, and then had a button to request a refund/return. I had my father throw the item away, and contacted Amazon for support on the refund. Only after contacting them was I told I should have kept the item and pursued a refund through the brand. Amazon says they emailed me, but I never received any notifications prior to the messaging in the app. They claim they are "not offering" assistance on this matter.I am seeking a refund for the item purchased from Amazon because their messaging suggested I would be able to receive a refund from them. Had they been clearer when contacting customers about this product safety issue, my actions may have been different. Their poor customer service, poor user communication, and poor app design all led to a situation where I am left feeling powerless as a consumer. I do not plan to shop with Amazon ever again, and I highly suggest anyone reading this consider other options before purchasing any tech items directly from this company.

  Business Response

  Date: 05/10/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. I understand you should have worked with the manufacturer regarding the same. 
  
  As you have disposed the item already, there is nothing else you might be able to do. As a good will gesture, I can issue a gift card for the item amount. If thats acceptable, please reply to this email using your account email address and I will help you with the same. Unfortunately we are unable to issue refund to the payment method you have used for the order as its more than 30 days passed.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

  Customer Answer

  Date: 05/14/2023

  Praveen, on behalf of Amazon:

  Please reach out to me separately so I may provide you with my personal contact information, as requested.

   

  Sincerely,

  ***********************

  ---

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,My name is *********************, I am the owner of **************************** recently started selling on Amazon via the *** program. However, the selling account was suspended due to fraud allegations.1. I am an independent seller, who opened a ** corporation to conduct business on Amazon strictly according to ** and international customs and tax regulations. The company is not associated with any other business inside or outside *******.I am not associated with any other Amazon sellers or trading companies.My name: *********************, Company name and address: NEMEX CORPORATION, ************************************************************************** 2. The seller account was registered by our manager: ********************* The date of account creation: August 3, 2022 The registration was conducted from the following IP address: ************* (** LOCATED IP ADDRESS!!!)The account has only belonged to my company, there was no transfer of ownership.However, I did change the email address from ********************** to ******************* (and access password as well), when we let go of the manager *********************. We also started accessing the account from this IP: 104.227.222.144. This was done strictly for security reasons as my computer security was compromised on January 10, 2023. I want to once more underline that ********************* is not our employee anymore. If this block is caused by BUKET ATTARs fraudulent activity in regards to other seller accounts, please confirm that we are not responsible for her further actions on Amazon and reinstate the account of Nemex Corporation.Kindly note that the Payoneer account for our company was temporarily limited due to regular verification measures - our documents were provided to the Payoneer verification team. Due to this fact the last payment from Amazon to the corporate Payoneer account was returned to Amazon. Please see full Appeal in attachments files Please, help me find justice with Amazon and reinstate my account!

  Business Response

  Date: 06/07/2023

  Hello from Amazon,
  
  Please inform the Selling partner that their account has been reinstated on 06/01/2023.
  
  Thank you for reaching out to us.

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/04/2023 I placed an order with amazon for a medication for my pet. On 05/05/2023 my order 113-3214109-4957056 got delivered. After opening my package i immediately looked at the directions before giving it to my pet and then I noticed that this medication did not have a lot # or expiration date which is required on all medications! I contacted amazon immediately and advise the representative and they advised me someone will be reaching out to me within 24 hours. As of today and now no one has reached out to me from Amazon so I contacted them again and was told that I will need to send images of the ************ asked them where can I send the images of the product since I never was told initially to send any images nor did I receive and email & then the agent proceeded to say he wasnt going to provide me a refund, replacement, or a return.

  Business Response

  Date: 05/10/2023

  Hello Julynny,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the item.
  
  I've issued a full refund for the order. You will see the refund in 5 business days. Once processed, you can see the refund here :
  
  ***********************************************************************************
  
  We look forwarded to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Julynny *******

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I encountered an issue with my Amazon account, which was unexpectedly closed just three to four days after creating it. I immediately contacted Amazon's customer service team to inquire about the reason for this closure. Shockingly, I was informed that my account was closed due to excessive refund requests. This explanation made no sense to me as I hadn't even made a single purchase on the account.I tried to explain this to Amazon's customer service representatives, but to no avail. Every time I contacted them, I received the same response. Despite my persistent attempts to get more information and clarification about which refunds they were referring to, the representatives remained unhelpful and unresponsive.This account closure has caused me significant inconvenience and frustration, especially because I am a student at *******************. I had intended to claim the free six-month student Prime membership, which would have been incredibly helpful for my academic work and research. However, the account closure has prevented me from doing so, and I feel that I have been unfairly treated.It is important to note that I have not engaged in any fraudulent or inappropriate behavior on the account. I had simply created the account to take advantage of the student Prime membership offer, and had not made any purchases or refunds on it. Therefore, I believe that Amazon's decision to close my account is unjustified and based on a misunderstanding or mistake.As a student, I rely heavily on online retailers like Amazon to purchase textbooks, research materials, and other academic resources. Losing access to my Amazon account has caused significant disruption to my studies and research, and I am eager to resolve this matter as soon as possible. I would greatly appreciate any assistance or guidance in addressing this issue and getting my account reinstated so that I can access the benefits of the student Prime membership.

  Business Response

  Date: 05/25/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on  04 May, 2023.
  
  Sincerely,
  
  ****
  Amazon.com