Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-4457625-1085037. Received damaged product from Amazon seller. Tried to work with seller on resolution (to ship back and get refund). Seller offered a $35 discount on a $1800 damaged item. After several correspondences later, the seller FINALLY gave me a return address but refused to waive 20% restocking fee and refused to cover return shipping. When trying to return the product via *** (where I hurt my back lugging the 4 heavy gazebo boxes), I was told the shipping cost would be approx $900. WHAT?!?. How could that be when I see $100 shipping advertised when purchasing? Contacted Amazon's **************** and they suggested putting in an *** guarantee claim for this. I added all supporting info on their website but claim was denied a few times (using canned responses) stating I need to send back to seller. After calling Amazon's customer service again a few times, I explained I can't afford to spend $1200 to send something back (after spending $1800 on damaged item) and they should be backing me on this. I figured I could drop off at an Amazon warehouse or Amazon would pick up. I was told there was nothing they could do and the seller needs to offer the return shipping. Again, WHAT?!? I appealed the claim but it was denied due to me not sending back to the seller within 14 days of receiving return address. Again, I can't afford $1200 to send something back! So... Pay $1800 for a damaged gazebo, Pay $900 to ship back + $300 restocking fee for a total of $1200, then get $1800 back refund. So, I'm still out $1200 in the end! This is what I get for trusting Amazon?!? Why isn't Amazon backing their customer?!? They are allowing the seller to make up their own rules. How can Amazon allow advertising of $100 shipping to send to me but when I need to send back, the seller can refuse to cover shipping and it cost me $900 to send back? This is unethical, false advertising and quite frankly very disturbing that Amazon allows this.
Business Response
Date: 05/10/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer received a damaged item.
A full refund has been issued to the Buyer in the original payment method.
-- Refund Date:5/10/2023
-- Refund Amount: $1,919.22
In summary, Buyer has refunded in full for the concerned order. Please consider the transaction closed.
Customer Answer
Date: 05/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lack of Amazon Order Delivery and Lack of Shipping and Seller Information This concerns order numbers 113-4630963-1904266 and 113-1194527-6260241 both placed March 24, 2023 for Resistance Training Kit, 2 Adjustable Resistance Bands with Handles + 1 Door Anchor + 4 Resistance Loop Bands, Bodyweight Resistance Bands for Working Out Hold up to 900 lbs Home Gym Equipment.It is now May 6th and I have been waiting for these items since March 24th. Amazon only provided a seller and shipper, JT, which is actually ****** I was referenced to Amazons Carrier list. It does not have JT on the list or contact information. There should be information on every items logistics and where to call but in this case there wasnt. When I contacted customer service on May 6th about my order they first told me that the order was in ** Customs and I would receive it May 7 or 8th . Next, they sent me an email saying that We tried contacting the seller but found that he is no longer associated with us. I have waited a very long time and I do not want a refund; I want two each of the Resistance Training Kit, 2 Adjustable Resistance Bands with Handles + 1 Door Anchor + 4 Resistance Loop Bands, Bodyweight Resistance Bands for Working Out Hold up to 900 lbs Home Gym Equipment.As a long time prime member I need Amazon to step up and send me what I ordered. I dont care about the color but I want those two purchases before June 1st 2023 at no extra charge to me.The customer service inquiry response email is lacking. I have already suffered a loss of time which is a loss. I DO NOT WANT A REFUND; SEND ME THE ***** I ORDERED.
Business Response
Date: 05/28/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

We've issued refunds for both the orders. 113-4630963- ******* and 113-1194527- ******* $5.06 each on May 23, 2023.

I hope this helps!

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to get a hold of an Amazon seller in ****** the other day. Since their was no option to contact seller on Amazon which I have never seen before I found a warranty card w the sellers business phone number on it it was a ** phone number. When I called the number a different business answered. Wrong number so I tried to write a review on the seller. My review would not submit I kept going back to my written review and kept pressing the submit button it would not submit my review then I get a fake email from Amazon stating Thank you for submitting a customer review.Thank you for submitting a customer review on **********************. After carefully reviewing your submission, your review could not be posted to the website. It appears your review had feedback on the seller.While we appreciate your time and comments, reviews must adhere to the following guidelines Amazon Community Guidelines ********** HK2 Electric Cigarette Injector Machine for Size of Tubes: King * ********** May 5, 2023 Can't get a hold of seller by phone number on warranty card or on amazon Just received hawk magic hk2 a few days ago and I have a question for the seller. Called phone number on warranty card got a different business. Looked up address on warranty card nothing listed on ****** verifying the business address. Called amazon to see why I... Amazon said that they could not post my review in this fake email. I called Amazon last night and told them the situation. They said try posting your review again in an hour. I told Amazon why would I post another review when Amazon would not let me press the submit button. This morning I get another fake email from Amazon telling me I have a message from the seller about the review I clicked on it. It was all in Chinese writing. Amazon is acting now like my review was submitted when I couldn't even press the submit button on my review I would like to know why Amazon will not submit my review and why they are sending me fake emails.
Business Response
Date: 05/09/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order review.

I see that you are posting a seller review on a product review page. The seller review is entirely different.

Here is some guidance which will help you in future as well :

************************************************************************************

I also understand you had issues contacting our Customer Service.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact ** in the future, here's a link to our Contact ** page:

***********************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 20028469

I am rejecting this response because:

Sincerely,

***************************
I cannot verify what my seller back is on this complaint because amazon will not let me see any seller feedback that I have left . I pulled up my feedback on my Amazon account and the last feedback that is posted on my feedback page is fro 2022. Plus when I attempted to leave seller feedback for the product in question when I pressed the submit button after writing my feedback it would not submit. Then after I could not submit my feedback I get an email from Amazon a couple days later saying my seller feedback was not approved. How can my seller feedback not be approved when I couldn't press the submit button. I have since tried to leave seller feedback on the same product and it keeps not submitting on Amazon. I need to be able to see this sellers feedback on Amazon for myself because I do not believe that my many attempts to leave seller feedback went thru. Not sure why amazon is not letting me see this sellers feedback. Also when I call amazon most of the time fake Amazon scammers are picking up amazons real phone number also I have been getting fake Amazon emails alot also fake chat people on Amazon chat fake verification codes bc I do not have two step verification on my acct. This is causing emotional distress. Now this morning 5/11/2023 I received an email from Amazon stating that on some products I would have to fill out a amazon online order form to order form instead of ordering the normal way. I feel like Amazon is misleading me because I know this is a lie about having to fill out an Amazon online order form to order from Amazon. I need all of these situations cleared up Also I have told amazon about the fake ppl answering their phone number and fake Amazon chats fake verification codes fake Amazon websites etc they could care less.
Business Response
Date: 05/14/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had contacting Amazon.

You might face the issue when you call the number available on the internet. To contact **, visit ********************************************************** and follow the prompts. You may want to bookmark the link.

Contacting ** using the link ensures that you login to the account and contact ** properly. I also see that you were able to talk to the seller about the issue which is the correct way to get your issues addressed.

Do one of the following:

Go to Leave Seller Feedback ( *************************************** ).
Go to Your Orders ( ******************************************************** ) and select Leave Seller Feedback.

Find your order.
Select the options that best reflect your experience.
Select Submit Feedback.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last 3 days, 2 different orders, both times the items were told would be delivered by certain time and never were. Further, to get the same day delivery, I had to order more items than Id originally planned. Items I needed for weekend: one for seeding lawn, other a brace for knee due to pain. They were supposed to show up Friday night. **************** is hard to get ahold of, then told by them to call in 4 days if the items dont show up. I waited on hold for manager and then got tired of waitingso they canceled my order without me asking to do so. Classic bait and switch: seems purposeful over promising delivery time, on top of having to order more things to get it, when I would have bought local if Id known the truth.
Business Response
Date: 05/21/2023
Hello Ms. *****************************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

As we have received only one item, we are unable to issue refund for the charge. This has been finalized by our Executive Customer Relations team.

I'm sorry, we do not have any other option in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/22/2023

Complaint: 20028424

I am rejecting this response because their response is factually incorrect. The reference some other customer and their situation.
Further indication of their poor, poor customer service on this and apparent lack of prioritization of responding to BBB. They even sent me a direct message saying they delivered the items; I attached the screen shot of the one THEY cancelled without my permission and then I ordered two other items later in addition to a brace I found at local store

Sincerely,

*************************
Business Response
Date: 05/24/2023
Hello ******,

I've issued a full refund for the order in the amount of $52.03. You will see the refund in 5 business days on the original payment method you have used for the order.

I hope this helps! We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am extremely disappointed and concerned with the way I have been treated as a seller on your Amazon platform. As a small business owner, my business, **************** relies heavily on the revenue generated from Amazon. However, on March 2022, I received a notification that my account was deactivated and all my funds had been held without any explanation. Despite sending several letters requesting clarification, I have not received any response, and the situation persists until now.This has had a severe financial impact on my business, causing significant emotional distress and financial hardship. The lack of communication and support from Amazon's customer service team has added to my anxiety and frustration. I am disappointed that Amazon has not prioritized the needs of its sellers, and I urge you to take immediate action to address this issue.As a small business owner, I demand that Amazon takes responsibility for the damage caused by the deactivation of my account and holding of my funds, and provide a full refund of the $59,749.80 I have sold on your platform. This will not only help my business recover from the losses but also restore my trust and loyalty towards Amazon's platform.I hope that Amazon will take my concerns seriously and work towards improving its customer support processes for the benefit of all its sellers. I believe that Amazon has the power to make a positive impact on small businesses like mine, and I urge you to take immediate action to address this issue.S***erely,Exclusively ***
Business Response
Date: 05/12/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Reagrds,
Amazon
Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon **************** Team,I am writing to request the reinstatement of my Amazon account, which was closed without any apparent reason. My account email is *******@fastmail.com.I have been a loyal Amazon customer for many years, and I have always followed the company's policies and terms of service. However, I recently received an email informing me that my account had been closed due to a violation of Amazon's policies. I was not provided with any specific details regarding the violation, and I have not engaged in any suspicious or fraudulent activity on the platform.I am writing to request that Amazon reviews my account activity and reconsiders the closure. I understand that mistakes can happen, and I am willing to take any necessary steps to resolve any issues or concerns that Amazon may have.I also need the tracking number for the most recent order 111-6397771-0297044, it is very important for me.Please let me know if there is any additional information or documentation that I can provide to support my case. I appreciate your prompt attention to this matter and look forward to hearing back from you soon.Thank you for your time and consideration.Sincerely,***************
Business Response
Date: 05/23/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions. We are unable to accept customers request for a refund.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/23/2023.
Sincerely,
A
Amazon.com
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, I'm really desperate to complain here. I'm an Amazon seller, I've been operating my store very carefully, until one day I accidentally clicked on a phishing email, my buyer's account seemed to be hacked, and then I didn't know what the hacker did on my account What happened, I only know that my account has been frozen. I immediately contacted the Amazon team to process it, I followed Amazon's request to upload my credit card statement, but Amazon replied that it couldn't verify that I was the cardholder. I am obviously the cardholder, I gave all the information, but Amazon has not solved my problem. It's ridiculous now that there is a problem with my buyer account, which prevents me from entering my seller's back office. But every day my store keeps selling and I can't go in and I can't get in touch with my customers, it's ridiculous. If my buyer account can't be restored for me, I just beg the Amazon team to help me restore my seller account, after all I didn't do anything unusual, I can't understand why I can't get into my account. Please restore my account as soon as possible, I hope to serve every Amazon customer well. My account is **************************
Business Response
Date: 06/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 06/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Pipi *****
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on May 3, 2023 for a total of ****** cents. Amazon placed my account on hold and refused to send me my order. They asked for proof that the card I used ending in **** was mine so I sent them my April **** statement. The **** statement had my full name, address, and the first 6 digits along with the last 4 digits of my card number. They have wrote back and told me that was insufficient proof even though that is exactly what they asked for. I have sent them screenshots of my account, a screenshot of the receipt from the purchase, and a **** statement multiple times. Each time they say it is insufficient proof. I asked them to just cancel the order then and refund me my money and they are refusing to cancel the order. They basically are trying to keep my account on hold and keep my money! Please help!
Business Response
Date: 05/30/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 5/30 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 06/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my amazon account which is temporarily on hold due to payment authorisation confirmation. 1. I made my purchase through order ID ******************* on 1st May 2023 and everything went ok and I got the item .2. I again made a purchase and suddenly my account was blocked stating that amazon needs proof that I *********************** authorised the payment for the order . 3. I am have been since then getting replies that account is still on hold . I have already provided various proofs . It is to be noted that my payment was made from debit card means the transaction gets debited instantly from the bank account unlike a credit card which shows up in a credit card statement . In simple words,there is NO debit card statement .The file named "proof 1" shows name,transaction date and details including amount and amazon name that it happened .The file named "proof 2" shows name - ***********************, bank account number ************ and debit card number ending in 3196.The file named "proof 3" shows my amazon order confirmation .The file named "proof 4" shows transaction email confirmation from the bank !The file named "Report-**************.pdf" is a statement proof which shows name,address,bank account number and transaction that took place on amazon (in the statement you can see on 1st May 23 - transaction description - MC POS TXN AT **/AMZN Digital *********** Therefore, all these proofs when matched with each other completely prove that I am the one who bought and authorised the payment . For example, proof 2 matched with Report-**************.pdf gives all the details like Name, address, transaction details ,last 4 digits of card number etc .Additionally, I have also attached picture of my debit card showing the last 4 digits,name and address proving that I am the owner of this payment method and I authorised it .I therefore need my account to be unblocked on immediate basis .*********************** .
Business Response
Date: 05/19/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your account on hold issue and apologies for the inconvenience caused.

I've reviewed your account and can confirm that your account is active now to place Order.
Please review your E-Mail sent from our end on Wednesday, May 17, 2023 at 4:07 AM (PDT)

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 2022 I bought an item called a theragun through a seller on Amazon.com. The product broke before the warranty but the company that sold the item through Amazon.com is not a legitimate company. ******** also did not ***** that company the right to sell their product as a third party. Neither Amazon.com nor Theragun nor the company that sold me the product will take responsibility and honor the warranty. On their page they claim to be an authorized dealer but they are not. I either want a replacement or my money returned.
Business Response
Date: 05/08/2023
Hello ***** W Shadow,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that its an old order and unfortunately, we'll not be able to take any action regarding the warranty issues as warranty is honored by the manufacturer only.

However, I would suggest you to contact the seller through the below link for further assistance in this case.

If there was any other alternative, we would have surely helped.

Please feel free to contact ** directly by replying to bbb amazon. com if we can be of further assistance.

Regards,
Arun

Customer Answer
Date: 05/18/2023
To whom this concerns:

I am not happy with their response. Especially coming from someone so low on the decision making ladder for this company. And they say contact the seller directly through a link but then dont provide a link. The "seller" was fraudulent. Amazon should be responsible for whom they have selling items on their site. I trusted Amazon did their due diligence in vetting the company I bought the item from through Amazon. Lack of professionalism on their part should not constitute a loss on my part since as a consumer I did what I am supposed to do in this transaction. They are the ones that failed to honor this transaction to completion since the item was faulty and the company providing it fake. I want a replacement from an authorized seller or my money back. I am a handicapped individual and cant be throwing $400.00+ out the window like that. You are stealing from someone that can not just easily go out and reclaim lost funds. This isnt good PR.

Sincerely,

********************************, Ph.D.

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