Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  1155 Worldwide Blvd Hebron, KY 41048-8648

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  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/23 my father purchased ****** 65540BK SplineDrive Black (1/2" - 20 Thread Size) Wheel Installation Kit for 5-Lug Wheels through Amazon Warehouse. He used my Amazon Prime account to make this purchase and paid $46.93 before taxes. On 4/25/23 my father received the order. The item that he received was the incorrect item. This item was the McGard 67205BK SplineDrive Black (M14x1.5 in Metrics) Wheel Installation Kit. After purchasing the item on 4/22/23, the item's cost increased to $129.99 before taxes since this was no longer an Amazon Warehouse deal. On 4/25/23 I called Amazon **************** and asked if we could repurchase the item for the $46.93 price that we originally purchased the item for since they sent ** the wrong item. The person said they could not do a price override, but if we repurchased the item again and called back after receiving the new item, they could give ** a refund of the price difference between the two items. After the conclusion of this phone call I received an email from that person stating we would get a refund of the price difference after receiving the new item in the mail. My father reordered another set of the Wheel Installation Kit on 4/25/23 for $137.79 after taxes. I then called Amazon **************** on 4/29/23 stating that we received the correct item from the second order and we would like the refund of the price difference. After speaking to this representative, she said she was able to give my father a refund of $89. There was a follow up email, shown on my uploaded documents, stating the amount of the refund and that it would take 3-5 business days to process. I then called back on 5/6/23 stating that I had not received the refund of $89. The person I spoke to is now claiming that there was no claim for a refund made and the company does not give price difference refunds. She refused to transfer me to another supervisor even after telling her I have emails as proof. No refund has been given to my father.

  Business Response

  Date: 05/09/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued a refund of $81.1 to your original payment method used for the order. You will see the refund in 5 business days.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times over the last 12 months packages have either arrived damaged, be delayed several times, or have just not been delivered by Amazon without proper refunds. This last time was delayed 2 days and the item was damaged and poorly built (was an amazon product). Amazon does not make it easy to get recompense for their mistakes or issues and instead make more problems for the consumer that has already paid for the product and did not receive said product as intended. They force consumers to go through roundabout methods in order to get refunds, returns, replacements, etc. when simply they should just fix the issue at hand. I am unable to properly get refunded because I have now rebox everything when the box was already beat up, and had to be torn when opened in order to get to the product. I also do not have shipping take nor any other means of closing the package, and they make *** deal with their mistakes instead of their own drivers - making their consumers feel guilt for a non-partied member having to do additional work because of lack of preparedness by Amazon.

  Business Response

  Date: 05/10/2023

  Hello ***********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We apologies for the inconveience caused with Order delivery. 
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.
  
  If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased silk sheets from the "Mulberry Parks Store" on Amazon.ca. Turns out the seller was actually called "Exceptional Sheets", who was claiming the product to be Mulberry Silk.The day after I purchased the product, the price was dropped 50%. I submitted a request for a price adjustment, and when I spoke with an Amazon agent on the phone, they raised concerns over the seller I purchased the item from. The agent's name was **************, who claimed that she would be submitting an "A-Z Claim" on my behalf (and I have a branded e-mail from her/Amazon stating this was complete). It was expected this would take 7 days to action.After 10 days, I called Amazon again, speaking with another agent who stated ****** did not submit the claim. After explaining to him, I was again granted assurances a claim would be filed on my behalf.After calling again another 10+ days later, another agent said that the previous agent did not file the claim. I requested to speak with a supervisor who credited me $15 for my troubles and assured me they would submit the claim.After calling again another 10+ days later, another agent said that the previous agent did not file the claim. This agent attempted to offer me more credits, but I requested they transfer me to their supervisor instead. The supervisor (*****) was unable to resolve the issue on the call, and I asked that my Amazon Prime membership be cancelled as a result.It's been almost 2 months, dealing with 6 different agents (2 of them supervisors) to resolve an issue of a fake product being sold. This issue is still not resolved, and I will never be purchasing another item from Amazon ever again, nor will I suggest their services to anyone.It's one thing being scammed by a third-party seller, but being lied to repeatedly by **************** agents, and receiving emails from Amazon stating actions were taken (when they were not) is unacceptable. I won't be scammed anymore, this might be an issue for the courts.

  Business Response

  Date: 05/09/2023

  Hello ***,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with ** that the item Mulberry Park 100% Pure **************** Set 4 Pcs - 22 Momme 6A Mulberry Silk Bed Sheets with 16" Deep Pocket - Breathable, Ultra-Soft, Oeko-TEX Certified, Seamless - Gunmetal is not as expected.
  
  I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  Upon checking I see that the refund of CDN$ ****** has been issued to your original payment method on Monday, May 8, 2023. Since the order was partially paid for by gift card, CDN$ 180.97  will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here: *************************************************
  
  The remaining refund amount of CDN$ ****** will be refunded to your **** card, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.

  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  

  
  

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Amazon and was very careful due to this being for my wedding to select to have this item sent to ******* ** since it was going to be delivered to my home and these are my sons shoes for my wedding.Amazon sent them to my home in ******* and even though they arrived I was told that I would be getting my refund due to the stress and hassle and that no return was neccesary. I now have Amazon on the phone and they do not want to follow through on what they promised. I have photos of the conversation.The second issue is that I ordered Bridesmaids robes from amazon. QTY of four. I got 2 and 2 more were supposed to be delivered on 5/5/23 by 10 pm. All day the tracking said they would be delivered, Then all of a sudden it changed to delayed NOT YET SHIPPED. That is ridiculous after me waiting till ten pm. I must have those robes by 5/9/23. We leave for our wedding on the 10th and this is not acceptable.

  Business Response

  Date: 05/09/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive your order ******************* Men's Black Square Toe Classic Business Dress Shoes 9 M ** *******-01 and you would like to know the status of your order ANDOLLY Women's One Size Silk Bride Robes Satin Bridesmaid Sliver Rhinestones Pockets Kimono For Wedding Party Getting Ready Maid Black.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that the refund of $32.61 has been issued to your original payment method for the order ***********************'s Black Square Toe Classic Business Dress Shoes. Since the order was originally paid for by gift card, your refund will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your balance and activity here: *************************************************
  
  For order ANDOLLY Women's One Size Silk Bride Robes Satin Bridesmaid Sliver Rhinestones Pockets Kimono For Wedding Party Getting Ready Maid Black, I see that the shipment tracking is marked as the item is delivered to your mentioned shipping address.
  
  Thank you for your patience and understanding.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 113-1377132-6675440.Order arrived 04/28/2023 DAMAGED Order returned via **** (using Amazon-provided label)Replacement order previously indicated as sent Now system indicates that I never returned the item and NO REPLACEMENT IS BEING SENT FRAUD!Contacted online and telephone customer service NO LESS THAN 5 TIMES and REPEATEDLY DISCONNECTED with NO RESOLUTION!

  Business Response

  Date: 05/09/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have filed a claim on your behalf and refund has been issued.
  Rest assured, you will see the credit within 3-5 business days back to Original payment method.
  
  You can track the status of your refund here
  **********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20027261
  
  I am rejecting this response because:

  This DOES NOT ADDRESS THE **** ISSUE as to why I was DISCONNECTED and TRANSFERRED 7 TIMES and RECEIVED NO RESOLUTION from your staff either via CHAT & TELEPHONE.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/16/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing your feedback.
  
  We really appreciate you for bringing this to our attention, we have escalated this issue to specialist team to review and take actions accordingly on the representatives.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/2022 I spent $2,697 to purchase three Battle Born lithium polymer batteries. This was orders 114-4070407-5493027 and 114-3968859-9384218. There are multiple versions of this battery, and the 3rd party sellers sent the wrong one. I contacted them for a return label so I could send them back and have them ship the correct ones. I received an auto reply where they gave me an address to ship back at my own expense, but no return label. These are large, heavy lithium batteries that ship as hazardous material and the cost to ship them back was excessive. Beyond the first auto reply, the seller never responded to any of my additional attempts. Amazon agents also tried to contact the seller unsuccessfully. Due to lack of communication I attempted to file an amazon a to z guarantee claim. Two different agents told me they were filing the claim however they both failed to actually file it. After many attempts and very poor service and communication, I spoke with a supervising agent who again said she would file a claim and offered a resolution. She said I would ship the batteries back at my own expense, and amazon would reimburse me the cost. Because these are very heavy and are classified as hazardous material, the cost to ship them back is significant. Nevertheless I was willing to accept her resolution but I asked for it to be emailed to me so i have it in writing. She said their claim team would email it to me in a few days but again that never happened.Because of the multiple problems I was forced to result to a **** dispute. However, I will happily cancel that dispute if amazon, or their 3rd party seller, will simply send me prepaid shipping labels to return the 3x items and give me a refund. Throughout the entirety of this problem I have simply been asking for prepaid return labels, I just want to ship them back for a refund but amazon and their seller have completely blocked me from a successful resolution.

  Business Response

  Date: 06/06/2023

  Hello,
  
  We have denied the customers request for a refund as customer has not returned the purchased items yet. An RMA was issued to customer on Order ******************* which remains unused. Customer also raised chargeback disputes on these orders 114-4070407-5493027 and 114-3968859-9384218 on April 11, 2023 and April 10, 2023 respectively. These dispute have been settled between their card issuer and Amazon now. 
  
  For more information with regards to these reimbursements request customer to kindly reach out to their card issuer. 
  
  Sincerely, 
  
  ******
  Amazon

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20027163
  
  I am rejecting this response because:

  Amazon has not issued an RMA.  When I requested a return label months ago, the third party seller's account auto-replied with a return address, but no return shipping labels.  Given the three items in question ship as hazardous material, the cost and expense to return them is quite significant.  Beyond the initial auto-generated email, the seller has not ever responded to myself or to amazon when amazon attempts to contact them on my behalf.  It is not appropriate that I should bear the significant cost of return shipping when the items I received are not as described and the seller refuses to even respond to me let alone solve the problem.  
  
  Amazon has an A to Z guarantee that is supposed to protect me from situations like this.  When I contacted them to file the A to Z claim I was assured it was filed and I should see a resolution soon.  After waiting 10 days I again contacted amazon only to find that no claim was actually filed and I was lied to by the chat rep.  I was then told to call amazon to sort it out.  The rep I spoke with on the phone provided one of the worst customer service experiences I've ever had the displeasure of experiencing.  This rep claimed I was not eligible for an A to Z claim since not enough time has passed for the seller to respond.  I directed the rep to emails in my account that show more than enough time has elapsed.  
  
  Next the rep changed their story and said, well the seller already responded.  She was talking about the initial auto-generated response email that provided a return address, but no shipping label.  I explained why this was not acceptable as a resolution and explained that the seller has ignored numerous attempts from myself and amazon themselves to contact them and reach a resolution.  The amazon rep on the phone simply would not file an A to Z claim and kept reiterating the same excuses even after I showed her that her excuses were incorrect.  
  
  After this terrible experience I filed a dispute with my credit card because amazon had made it clear they were not going to honor their own policies and A to Z guarantee.  I was initially refunded by **** however Amazon responded to that claim and again lied, saying the items I received were as described, so **** decided the claim in their favor.  I have since appealed that claim and provided screenshots and other evidence that the items are actually NOT as described in the amazon listing.  That appeal is pending, but as of now I have received NO refund either from amazon or from **** since they reclaimed the initial refund they issued when the dispute was filed.  
  
  As I have repeatedly made clear to amazon - ALL I REQUIRE to resolve this issue is a prepaid shipping label so I can return the items NOT at my own expense since they are NOT as described in the listing.  

  
  
  Sincerely,
  
  ****** *****************

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received from Amazon.com "TERRO T200-3SR Liquid Ant Killer." The product did not perform as Amazon represented. When I contacted Amazon, their resolution involved me having to incur further expense to return it. I spoke to a supervisor named **** in *****, and, in all spent almost 20 minutes on the phone with Amazon trying to resolve the matter. My request now is that Amazon arrange to have the item picked up at no cost to me and that it be returned to them, and that my payment for the order be refunded to my Amex account. In addition, in view all the time I have spent as a result of being sent a non-performing product, I request that Amazon credit my account a suitable amount for all the associated inconvenience. Thank you.

  Business Response

  Date: 05/08/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.
  
  If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.
  
  Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

• Initial Complaint

  Date:05/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is refusing to update my phone number on my account that I've had for decades and so I cannot log in and access the 500 songs I purchased through Amazon Music Unlimited. I have called a dozen times and they say that because I began this complaint two years ago they closed my account. They have never attempted to help me. I cannot in just fine but the two step verification is using my old phone number. This is an easy fix but they refuse to help so I would like a refund for all the songs I purchased through their Music Unlimited program. Because these purchases were electronic, only Amazon has the receipt. Either change my phone number to ************ or refund my money. It will exceed $1,000 likely.

  Business Response

  Date: 05/22/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing details. Im really sorry to hear there is a lock on the account.
  I've shared the details with the team and can confirm that we need more information to proceed further.
  
  Our security process is made of asking security questions related to the account. After review, I can confirm there's no enough information to be asked, unfortunately we can not unlock this account but you can proceed to create a new account.
  
  Thanks for your understanding.
  Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a mama roo four moms swing to amazon after it broke. They issued a refund and a few days later i got an email stating i didnt return it so i contacted them theu confirmed they have it somewhere in there warehouse and i wouldnt be charged they attempted to charge my bank card five times i followed their recommendations every single time and they promised i would not be charged for the item again to ignore the emails well today i was planning on getting my five month olds heart medication after he had his open heart surgery he needs specific medication and items and see amazon charged and overdrafted my account they are stating it will be 3-5 days before they refund my money and they wont refund the over draft fee so not only did they repeatedly lie they have now prevented me from getting items my infant needs due to their systematic failures. This is unacceptable. They need to be held accountable because a giant company like that should NOT be treating a mom just trying to get by with her son like this.

  Business Response

  Date: 05/08/2023

  Hello ********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and sorry to hear about overdraft fee on your account.
  
  Thank you for sharing details and I've taken a feedback on the **************** Representative, necessary actions will be taken and coached accordingly.
  
  As requested, I've processed $45 store credit to your Amazon account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20026994
  
  I am rejecting this response because: Although I appreciate the credit to make up for the overdraft fees I want to make sure this never occurs again for anyone. As a single mom of a critically sick infant the amount of stress and burden this has caused is not ok. I want to know how amazon is going to make this situation not happen again. There seems to be a system flaw where your employees cannot choose an option when they and the customer know that the package is lost in your warehouse. Instead the customer is bounced around given the same responses and burdened with the task of having to fight you to fix it. Just to not be able to
  
  *******************************************************

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, Amazon failed to follow my delivery directions. They are not difficult, they merely state to bring my packages to my front door as I am disabled. This morning I had packages dumped by the mailboxes AGAIN. As I am disabled and am unable to lift things (3 strokes and 2 back surgeries) this presents a major problem as my items will sit until they get stolen. On occasion my neighbors let me know or will bring what they can to me however, I am usually without them, grocery items, cat food etc. the picture attached is the mailbox bank and my neighbors front door. Not mine.

  Business Response

  Date: 05/26/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear that about the problem you had with delivery instructions not followed by amazon drivers.
  I've forwarded these instructions to our transportation team so they're aware of the changes. Please find the delivery instructions we have added in your account --
  
  "Please deliver all the packages to front door. Do not leave package with reception or at Mailroom."
  
  You can add permanent or one-time use delivery instructions for future orders.
  
  For one-time directions:
  - Before completing your order click "Edit" below your selected delivery time and add notes.
  
  For permanent use:
  1. Log into your account and go into your Ordering and shopping preferences
  2. Click "Your addresses"
  3. Locate the address that is used for your Orders and select "Add delivery instructions"
  4. Enter your delivery instructions and save the update
  
  Due to safety reasons, Delivery Drivers are not required to contact customers while making deliveries.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
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