Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
so i have two toddlers each have there own amazon fire tablet which u get a 2 year warrenty on them. since i have had the two tablets i have had to replace them many times due to my toddlers putting them in water . not once have i been asked to ship the old broken tablet back to amazon. but this very last tablet that i had to replace i keep gettin a charge for $99.11 on my card. i have called amazon many times to just be hung up on and when i talked to a so called manager she said she listened to the conversations and someone told me to send the tablet back which is not true never once have i even had to send a old one back nor have i ever had a issue til now when i asked her if i could hear the conversation she heard she bluntly told me no it was amazon property. but it has my voice on it so it becomes my property as well. they need to stop trying to charge my card for a product i was never told to return also i will be contacting corprate i tried today but they are closed due to the weekend i will also be reporting to the news.and will not buy another thing from amazon until they fix this i also took my card off file so if i get another charge i will be filing a lawsuit because i do not give amazon permission to try charging my card am also keeping this complaint for my records if they try charging my card again since i give no permission at all to use my card in any way shape or form i will take this to court
Business Response
Date: 05/08/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/08/2023

Complaint: 20026907

I am rejecting this response because:
U have to look up my account by phone number ************
Sincerely,

***********************
Business Response
Date: 05/26/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and assistance with representatives and I was able to determine that this isn't a case as we always suggest to return it for a replacement.

Unfortunately, our **************** wasn't able to communicate effectively about the process for claiming a Worry Free Warranty and I do apologies for the misunderstanding of not having to return the Fire tablet.
As our representative informed not to return, to make an exception I've reached out to our technical team and requested not to charge and disarm it. However, they were unable to disarm it as it was declined by the bank previously.
Rest assured, I'll re-confirm and send you an E-Mail once I receive an update from the team.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/27/2023

Complaint: 20026907

I am rejecting this response because:
First off if you're not trying to charge my card why did you just try to charge it again it keeps declining because I had to cancel my card out cuz you keep trying to charge my car

Sincerely,

***********************
Business Response
Date: 06/08/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up regarding the retrocharge for the return of your Fire Tablet. We have forwarded your feedback on representative as they did not provide information on returning the old one.

First of all, I'm sorry for any inconvenience this might've caused. I hope I can be of some help to you.

Since you no longer have the original device, I've cancelled the retrocharge for the pending return of the device.

Thank you for your patience and for choosing Amazon.com.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 1, 2023 I sent back items to Amazon, a pair of Crocs for $59.99 plus tax and sandals for $21.99, I dropped off in a *** drop off box, they received the item may 2, 2023, I paid with a gift card. There policy is as soon as they have the items within 2-4hours they refund your gift balance, it's been 6 days, I keep getting sent down rabbit holes, they said they can't refund me until the end of may, not what there policy says on gift balances. the last time I returned something they lost it and I never got refunded. I'm not doing this again they owe me $88.54, and I'd like my refund. They have the items. I printed the label and send the items back at a **** ** *** drop off box. They send you used merchandise and don't refund I'm just fed up honestly. Times are tough enough
Business Response
Date: 05/09/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Upon reviewing your Order, I can confirm that the refund has been processed on returned items.

Refund amount : $25.07 and $22.98 Refund has been processed on Monday, May 8, 2023 at 6:38 PM (PDT)
You'll see the refund on your statement in the next 3-5 business days.

You can track the status of your refund here
**********************************************************************************

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/09/2023

Complaint: 20026879

I am rejecting this response because: the ***** refund was for shorts that shrunk and I was unable to contact the seller. The associate out of compassion with everything I've been through refunded me the money on the shorts. Because no one could contact the seller, and because I have had so many issues she did the refund for me, I did receive a refund finally for the ****** slides for $22.00, however I have not received any refund for the ************************* for $59.99 plus tax, Also in the same order I received a Carhartt hoodie that had been sewn and has gold permanent marker written on the inside of it, I took pictures and tried to contact the third party seller maxraider and I was unable too because Amazon would not let me, so I called them and spoke with them in regards of contacting the seller so I could show them the pictures, she was sarcastic and rude sighing heavily and you'd think I'd disturbed her whole day, she gave me $10 as a refund, the hoodie was $49.99 id like the rest of that refund as well as the Crocs for $59.99 plus tax, everytime I return something it gets lost, or you don't receive the full refund, or you wait a ridiculous amount of time, everytime you speak to customer service it's a rabbit hole, and there rude or you don't understand them, everytime it's different, I paid with a giftcard it says on there sight once received within 2-4hours you receive the balance, they let these third party sellers sell there counterfeit products then won't let you speak with them. Because they get a kickback. They sell there products for high ridiculous prices and scam people. I want my refund ALL of it for the hoodie and the Crocs, I'm not returning anything because you have to go this route in order to get your refund, because your stuff magically disappears. If they wouldn't false advertise. I have pictures of the hoodie

Sincerely,

*******************************
Business Response
Date: 05/14/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Rest assured, $61.69 has been refunded for the item Crocs Unisex Classic ******************* Clogs, Neon Purple/Multi, 6 ** Men
refunded on Tuesday, May 9, 2023 at 7:27 PM (PDT)

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/15/2023

Complaint: 20026879

I am rejecting this response because:
I also want the rest of the refund for the Carhartt hoodie, that was sent from the third party seller they would not let me speak too. It came with a whole sewn and permanent gold letters written on the inside. I called and spoke with a associate and he acted very rude, sighed the whole time sarcasticly and would only give me $10, the hoodie was $49.99 I want the $39.99 back. Please and thank you.
Sincerely,

*******************************
Business Response
Date: 05/23/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

The remaining amount has been refunded to your Gift card balance.

Refund amount : $40.13
Refunded on Monday, May 22, 2023

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a yard sign from Amazon.com and it claimed the package was delivered by way of being handed of directly on May 5. There was no package, it never arrived. I tried to find out where the package was, but I got no help from customer service
Business Response
Date: 05/21/2023
Hello ***********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you didn't receive your Order.

I've shared the details with specialist team to review and take actions accordingly.

Rest assured, we have processed your refund on Order No: 114-2410887-9345020
Refund amount $7.37 refunded on Friday, May 19, 2023 at 6:00 AM (PDT)

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Bought a piece of equipment for my PC totaling 1135$ the item ended up being defective but the Amazon support team had me troubleshooting and talking to the manufacturer trying to fix the issue they took so long that by the time we found out the item was defective and not user error ********************** refuses the return I just want to return it and buy another model off them its not like I dont want to keep spending my money
Business Response
Date: 05/08/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and sorry to hear about the item doesn't work.
Upon reviewing, I see that the return window has already expired on March 30, 2023 for the item. At this point we will not be able to accept the return for the item or issue a refund for it.

We request you to reach out to the manufacturer for any further assistance in this matter.
Tech Support URL : *************************
Phone Number : ************

Your patience and understanding is appreciated. We look forward to seeing you again soon.
==========================
Information received date: 5/6/2023
==========================
Complaint details : I Bought a piece of equipment for my PC totaling 1135$ the item ended up being defective but the Amazon support team had me troubleshooting and talking to the manufacturer trying to fix the issue they took so long that by the time we found out the item was defective and not user error ********************** refuses the return I just want to return it and buy another model off them its not like I dont want to keep spending my money

Desired Solution : Contact by the business

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/08/2023

Complaint: 20026577

I am rejecting this response because:
I contacted tech support and they told me if I needed a different model I needed to contact Amazon because XFX cannot give me a refund they can only repair the defective item and I already sent it to them but because of XFX long response time I wasnt able to finish troubleshooting the issues til after the return window closed and I was told by a rep at Amazon that a 1 time exception can be made since I was troubleshooting the issues.

Sincerely,

***************************
Initial Complaint
Date:05/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-27-23 my bank account was charged for $16.32 for Amazon Prime (charge ID# **********. On 3-1-23 I contacted Amazon about it and that I didn't make the charge and they refunded me on 3-2-23. On 3-3-23 I went to my bank and they cancelled my debit card, reported it as stolen and issued me a new one. My debit card has never been out of my possession so I don't know how this other person got my card information. On 3-27-23 I was charged again for Amazon Prime $16.32 (charge ID# **********. On 4-3-23 I contacted Amazon again and informed them that the card charged was reported stolen and that I didn't authorize the charge. I also called my bank to verify that the card was reported stolen which it was. Amazon refunded me on 4-17-23. On 4-26-23 my bank account was charged again for $16.32 for Amazon Prime (charge ID# **********. On 4-28-23 I contacted Amazon and was told that my bank would have to dispute the charge. Amazon customer service rep *************************** sent me an email with info on charge ID# *********. On 4-28-23 my bank cancelled my new debit card, reported it as stolen, issued me a new card and filed a dispute on my behalf. I'm still waiting for results of this dispute. I have uploaded screenshots of the email from ***************************. According to his email, the customer ID# is ************** and the customer's address is in ********. I did not give this person in ******** any access to my debit card information. On 4-28-23 *************************** also stated that he was sending my info to the investigations team and I should get an email from them within 24 hours. I am still waiting for this email.
Business Response
Date: 05/08/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unknown Prime charges on your card.

I apologize for the inconvenience that you have experienced in this case.

I've reviewed your account and confirmed the $8.15 USD charge you reported was for an Amazon Prime subscription that is not associated with your account. This may be because someone who has permission to use your card listed it as a payment method in their Amazon account, resulting in the charge. Please contact your bank and get this card blocked in order to avoid any future unknown charges.

We've issued a refund to your Discover card in the amount of $8.15.This refund should go through in the next 3-5 business days.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/10/2023

Complaint: 20026235

I am rejecting this response because: The charge in question was $16.32 not $8.15. The card charged is not a Discover card. It is a bank debit card issued by ************ of **********, **. I have included pictures of the cancelled card for proof. ************ can not block or stop payment on debit card transactions. I have included screenshots of this information from my bank's website. This card was reported stolen on March 3, 2023 which means I did not authorize this other person to use it for their account. All I want is my financial information removed from this other person's account. They do not have permission to use my debit card ending in #****. This card information is stolen.

Sincerely,

*****************************
Business Response
Date: 05/12/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unknown Prime charges on your card.

I apologize for the inconvenience that you have experienced in this case.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the the charge id for the $16.32 charge so we can research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap

Customer Answer
Date: 05/13/2023

Complaint: 20026235

I am rejecting this response because: As stated in my original complaint the charge ID# is *********. I have included a screenshot of this information again. The transaction ID# is 1MJ0O0QAQ1B. The customer ID# is **************. The last four digits of the card charged is ****. This card was reported stolen at my bank, ************* on March 3, 2023.

Sincerely,

*****************************
Business Response
Date: 05/21/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've understand your concern regarding the Prime unknown charges.
I apologize for the inconvenience that you have experienced in this case.
I've reviewed your account and confirmed the $8.15 charge you reported was for an Amazon Prime subscription that is not associated with your account. This may be because someone who has permission to use your card listed it as a payment method in their Amazon account, resulting in the charge.

We've issued a refund to your Discover card in the amount of $8.15 on Monday, May 8, 2023. This refund should go through in the next 3-5 business days.

I'll email the customer with the ********************** subscription and ask them to contact you.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/26/2023

Complaint: 20026235

I am rejecting this response because: May I have a copy of the email sent to the other person?
As stated in previous communication I DO NOT HAVE A DISCOVER CARD. My bank has already completed the dispute process in my favor though and I have included a picture of the letter from ************ as proof. All I want is my financial information removed from the other person's account because they DID NOT HAVE PERMISSION TO USE MY CARD.

Sincerely,

*****************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.On March 2, 2023 Amazon suspended our selling account:Hello *******************************,Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account. Your listings have been removed and pending orders have been canceled.Why is this happening?We have taken this measure because information available to ** indicates that you have not fulfilled orders after confirming shipment. Please review Amazon policy regarding Account Health by visiting "Monitor your account health":*********************************************************** You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:****************************************************** Has your account been deactivated in error?If you believe there has been an error, please submit an explanation. Your explanation should include the following information:-- Evidence or examples that demonstrate that your account complies with our "Selling Policies and Seller Code of Conduct" and "Monitor your account health" ********************** policies.-- Evidence or examples that demonstrate that your orders have been shipped and delivered.How do I send the required information?Submit this information to ****************************************************** already sent numerous appeals to their email but they never respond. The most ridiculous part is that we are unable to log into our account. They changed the password. It's ridiculous violation of our rights. How is it even possible in modern world.We sent them proofs of evidence that orders were fulfilled and delivered. Please, see them attached.Help ** to get our account back. Thank you.
Business Response
Date: 05/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this seller's access to their seller account on our site. We took this action because an investigation of their account indicated that the sellers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the seller of this decision by email on 9-May-2023.

Sincerely,

**********
Amazon.com
Customer Answer
Date: 05/09/2023

Complaint: 20026205

I am rejecting this response because: THEY ACCUSED ** OF NOT SENDING ORDERS! WE DID SHIP OUR ORDERS, PROOFS OF DELIVERY FROM **** CONFIRM THAT! THEY HAVE A RIGHT TO SUSPEND ACCOUNT, BUT THEY HAVE NO RIGHT TO RESTRICT ACCESS TO THE ACCOUNT! WE CAN'T EVEN DOWNLOAD TAX REPORT! THIS IS RIDICULOUS! THEY MUST REINSTATE OUR ACCOUNT SINCE WE SHIPPED THE ORDERS!

Sincerely,

*******************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DEAR BBB,AMAZON CLOSED ACCESS TO OUR SELLING ACCOUNT ACCUSING ** OF NOT FULFILLING ORDERS FTER CONFIRMING THE SHIPMENTS. WE ARE NOT ABLE TO LOG INTO IT. THEY ARE VIOLATING OUR RIGHTS! IT'S BEEN 2 MONTHS ALREADY!WE ALREADY SENT LIKE 5 APPEALS TO THE ***** THEY PROVIDED: seller-enforcement-******************************** BUT NEVER HEARD BACK WE ALSO SENT APPEALS TO: ******************************************************** BUT NEVER HEARD BACK AS WELL.WE HAD 8 ORDERS ON OUR ACCOUNT, ALL OF THEM WERE SHIPPED AND DELIVERED BY ****.WE SENT THEM THE **** DOCUMENT WITH ORDER IDS AND TRACKING IDS. AS WELL AS PROOFS OF DELIVERY FROM **** IN ANOTHER **** FILE.PLEASE, SEE EVERYTHING ATTACHED.THANK YOU.
Business Response
Date: 05/10/2023
Hello,

We have reviewed this account and the information provided. We have determined that this seller may not sell on Amazon as their account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Funds will not be transferred but will stay in your account.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 05/17/2023

Complaint: 20026173

I am rejecting this response because: THEY ACCUSED ** OF NOT SENDING ORDERS AFTER CONFIRMING THE SHIPMENTS. WE ATTACHED PROOF OF DELIVERY FROM **** WHICH MEANS THAT ORDERS WERE 100% DELIVERED. THEY JUST STOLE OUR ACCOUNT AND FUNDS. THIEVES!

Sincerely,

*******************
Initial Complaint
Date:05/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB,I am writing to appeal a review on the Irish Sea **** Gummies ASIN B08VDRMGJP by a customer named *************** on **********************. The review is clearly abusive and does not provide any useful information about the product. The text of the review reads "Wasnt What I Expected. I Dont Know What The Assignment Was For These!!?? ** If It Was Suppose To Enhance Or Boost Anything In My Body Lets Just Say It FAILED Completely!!!". Link of review: ***************************************************************** I believe that this review is detrimental to the Amazon community as it does not provide any specific information about the product. The consumer did not write a single useful word about the product, such as how much they took, what results they expected, their lifestyle, and so on. This sets a bad example for other users who may see such comments as the norm. Reviews should include reasoned criticism, not just venting. I do not understand why Amazon is not removing such inappropriate content, and I would like to ask BBB to help with this issue. I believe that this review should be removed, and similar abusive criticism without important details is not appropriate on Amazon.Thank you for your attention to this matter.Best regards, ********************
Business Response
Date: 05/19/2023
Hello,

We appreciate that you took the time to contact us about the review *****************************************************************
We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here: ***********************************************).
We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers.

We appreciate your understanding.
Initial Complaint
Date:05/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB,I am writing to file a complaint against the customer ********* on ********************** who posted a review on product B094VX6VKG, available at www.amazon.com/gp/customer-reviews/*************. The review, left by the customer *********, has been causing damage to the reputation of both Amazon and the product.I believe that the review is unjustified and contains misleading information about the product. The user's review seems to be based on personal opinions rather than actual facts or experiences with the product. This review is not helpful to other customers who are looking to make informed purchasing decisions and is causing unnecessary harm to the product's reputation.Additionally, I believe that the consumer clearly violated the guidelines for posting reviews and persistently recommended purchasing the product elsewhere, outside of Amazon. As an Amazon user, I believe that we visit the site to gather information about products and make purchases. The suggestion to buy the product elsewhere is inappropriate and unethical, which also violates the rules for posting reviews regarding promotion and advertising. While the user does not offer another purchasing option, the call to action is abusive in nature as it undermines trust in Amazon. Furthermore, I would like to highlight that the consumer is generally satisfied with the product, as noted in their comment.I have made several attempts to have this review removed, but Amazon has not responded to my requests. I am asking the BBB to investigate this matter and assist in resolving this issue. It is important to me that Amazon maintains a fair and accurate representation of its products on its website, and I believe that this review is not in line with that objective.Thank you for your attention to this matter. I look forward to hearing from you soon.Best regards, ********************
Business Response
Date: 05/18/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: Mar 23, 2023 Order # ***-9218447-8608217 Order total $350.57 (1 item)DOCSIS 3.1 Multi-Gigabit Cable ************** Item was returned back to Amazon due to the serial number on the physical item not matching what was on the box. At this time Amazon does in fact have my item but does not want to give me a refund due to the serial number not matching hence why I sent the item back to begin with and listed that as the reason for return. Amazon has sent me resolution emails but does not respond to me even though I appeal their decision over and over. I emails are attached. All I want is my refund of $350.57 sent back to my card. Amazon is holding my item and my refund hostage at this point for a reason that is out of my control.
Business Response
Date: 05/08/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked the information provided by the returns team and see that as mentioned, the item returned had incorrect serial number. We're unable to issue refund unless until the correct modem is returned. This has been confirmed by the appeals team.

You can contact them for any further help as we are unable to refund the order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/09/2023

Complaint: 20025850

I am rejecting this response because:
Amazon has both the item I sent back and is keeping my refund I want one or the other back

Sincerely,

*********************

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