Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased office chair from Amazon on 2/11/23. Decided to return the chair before the 30 day window due on 3/13/2023. I called Amazon and initiated the return on 3/12/2023. I have email proof that Amazon sends after you initiate a return that this was the day that my return started. I spoke to representative and they set me up to have Amazon pick up office chair from my home on 3/16/2023. 3 days later I called back in order to reschedule the pick up because I was going to have a procedure done and no one would be home. I called and Amazon pick up would not be available anymore and I would have to use Pilot services in order to return the chair and was my only choice so I took it. The Amazon representative set up a pick up date with pilot for 3/21/23 and I got an email confirmation from Amazon as well. On 3/21/23, the pilot guys picked up the chair. I checked pilots website to track where the office chair was and I see that they were going to ship it out from their warehouse on 3/28/23 and it was delivered on 4/11/23. On 5/6/23, I received an email stating that my return went through and that I would be getting $523 out of $655.74 so I called Amazon again. When I spoke to the representative, she told me that I was getting a restocking fee because I return the chair out of the return window. I explain that I initiated the return on 3/12/23 which was one day before the 30 day return window. I explain to him and the supervisor that the return was scheduled to be picked up by Amazon first on 3/16/23, but I had to reschedule so the new return day was 3/21/23. He did not want to listen and just told me that it was outside of the return window. Now I am out $130. I did my due diligence and return it before the 30 day return window. It is not my fault that pilot services took two weeks in order to return the office chair to the Amazon warehouse. That is out of my control. And Amazon was the one who rescheduled my pick up for 3/21/23. I want my money returned. I have proof!
Business Response
Date: 05/18/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the restocking fee charged on the order.

I've researched and see that the package wasn't ready or wasn't handed over to Pilot until March 28, 2023. The return time expired on March 21, 2023.

Unfortunately the restocking fee was charged for the same reason. We are unable to issue refund in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I know that account specialists handle account unlocking for any domain including Amazon.fr. My account has been put on hold and I have been trying for days to get my account restored with the correct billing statement that you are requesting. It is still denied. How can a company be so unfair and illogical? I would like to speak more seriously with an account specialist and understand the reasons for the current denial and find a solution for my account. Thank you.
Business Response
Date: 05/30/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-30 confirming account reinstatement.

Sincerely,
********
Amazon.com
Customer Answer
Date: 05/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE ***** IS 113-2717100-1984209!!!! THIS ***** IS SUPPOSED TO BE DELIVERED TOMORROW MAY 6TH AND IT STILL HAS NOT SHIPPED YET AND I CHOSE ONE DAY SHIPPING!!!! YOU ARE HOLDING MY ***** HOSTAGE!!!!!! NOW, EITHER SHIP AND **DELIVER** MY ***** OR I WILL FILE A CHARGEBACK AND REVERSE THE CHARGES!!!!!!! *****NOW*****!!!!!!!!
Business Response
Date: 05/08/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the tracking update for the items from your order Order ID: ********************.

I apologize for the inconvenience that you have experienced in this case.

Upon checking the tracking I see that the items Mejoroom Full Size Sheet Set,Extra Soft Luxury Brushed Microfiber **** Bedding Sheets with 16 Inch Deep Pocket - Breathable Wrinkle Fade Stain Resista and Mejoroom ************* *********** ***** Luxury **** Bedding Sheets & Pillowcases - 16" Deep Pocket Fitted Sheet, Hypoallergenic, Wrinkle& Breathable are shipped and marked as delivered to you on Saturday, May 6.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/09/2023

Complaint: 20025404

I am rejecting this response because: My order would have never shipped or got delivered if I hadn't gone to the Better Business Bureau. As it was, this order was coming from **********, not far from me, but the workers didn't want to do their job, so they sat on it when it should have been shipped. They just don't want to work. Maybe these shippers in Burlington, ** should be fired.

Sincerely,

*************************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back around 2018 I bought an entire season of a TV show for streaming on Amazon. I had watched it from time to time and when I most recently tried to watch, it was gone. The menu read that it was not available in my area (usually a copyright issue). I figured I could simply ask for a refund, since it was purchased for permanent streaming ability. After a call to customer service and a quick search of my purchase history I discovered that Amazon had deleted it from my history. This is very odd and I have never had anything happen before. Amazon is usually easy to deal with. I am not sure if something this small and ***** fits what you do, but I suspect that it may be happening on a wider scale with Amazon. If there was a copyright dispute, it does not seem like an ethical way of dealing with it is by removing the content from those who have already paid for it. The money is not even the concern. It is more the practice of buying an item that can then be removed at Amazons own discretion.
Business Response
Date: 05/10/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you're unable to locate the Prime Video title "******************* Presents: Tales from the Tour Bus: Season 1".

Upon researching, I was able to determine that the order was made under your Amazon Household invitee's account back on May 15, 2021.

Since purchased Prime Video titles are not part of the Amazon Household shareable benefits, please try to access the Prime Video title from the secondary Amazon Household account.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Thanks for your interest in Prime Video.

Regards,
Pratap
Customer Answer
Date: 05/11/2023

Complaint: 20025401

I am rejecting this response because:
You are either lying or badly mistaken. The videos are not available under any accounts and Amazon should know this. There is only one Prime account and that is what they were purchased from. You have found the proof of purchase, so either make them available or refund the cost.
Sincerely,

*************************
Business Response
Date: 05/16/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thanks for following up regarding your Prime Video experience.

In order to look further into your experience, we'd need you to follow the next steps:

Log in or ask the Amazon account owner to log in on Prime Video using the Amazon account that was used to purchase the title "******************* Presents: Tales from the Tour Bus: Season 1". Please note that this isn't the same as your Amazon account but it's the ********************** account of the person that you have as an invitee to your Amazon Household.

If you need to view your Amazon Household settings and members, you can visit: **********************************

Attempt to play the Prime Video title "******************* Presents: Tales from the Tour Bus: Season 1" and let ** know the results. If you get any error message, please send a screenshot or let ** know the exact error message.

If the issue persists, play any other free or previously purchased Prime Video title available using the same Amazon account that was used to purchase the title "******************* Presents: Tales from the Tour Bus: Season 1". Let ** know the date, time and title that you played and the results.

Additionally, I'd like to let you know selected members of our technical team may need to analyze your device. This will allow ** to better understand what happened and further assist you.

Thanks for your patience while we work on this for you. We look forward to hearing back from you soon.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY HUSBAND AND I SPEND A LOT OF MONEY EACH AND EVERY SINGLE MONTH ON AMAZON AND WE HAVE HAD NOTHING BUT ISSUES AND THEY SEEM TO BE CONSTANT! THEY CONTINUE TO TAKE OUR MONEY AND THEN NOT EVEN SHIP OUT OUR PACKAGES AND THEN WHEN THEY DO THEY ARE EITHER LATE OR MISSING OR LOST OR DAMAGED ETC! THEY HAVE TAKEN MONEY FROM ** AND NEVER REFUNDED **. ITS SUCH A NIGHTMARE!
Business Response
Date: 05/08/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with your orders.

I've forwarded the feedback to the concerned department so that they can investigate and work on future improvements.

If you use different accounts, please use your account email addresses and provide the order number so that I can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/09/2023
**************************

order number or numbers provided and proof provided. Still no deliveries and or last package was empty. (Flag pole with led lights)
Business Response
Date: 05/12/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

Unfortunately I was unable to find the exact order from the screenshots. Please provide the order numbers so that I can help you.

However, I've checked the correspondence and you were concerned about an order which ends with ****. I see that a refund of $84.01, was issued on Friday, May 5, 2023. I would request you to please provide the order numbers apart from this so that I can help you further.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE ***** IS 113-2717100-1984209!!! THIS IS DUE TOMORROW, MAY 6TH!!! WHY HASNT THIS ***** BEEN SHIPPED?!!!! I PAID FOR ONE DAY SHIPPING AND YOU ARE SITTING ON MY *****!!!! NOW, EITHER YOU GET THIS SHIPPED, OR I WILL FILE A CHARGEBACK!!!!!
Business Response
Date: 05/08/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your orders were delivered on time as per the tracking. We've forwarded the feedback to the concerned team to investigate what happened.

I see that your orders were fully refunded on May 5, 2023.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/09/2023

Complaint: 20025274

I am rejecting this response because IF I HADNT CONTACTED THE BETTER BUSINESS BUREAU, MY ORDER WOULD NOT BEEN SHIPPED AND DELIVERED. THE SHIPPING DEPARTMENT DOES NOT WANT TO DO ANY WORK. IT TURNED OUT THAT MY ORDER CAME FROM **********, TOO! THEY JUST DID NOT WANT TO DO THEIR JOB!

Sincerely,

*************************
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Retuned item to Amazon and they will not give me my money back. Ive reached out several times. I have given them tracking information. They told me several times to wait today may 5 and if I dont see my refund they will process it. Ive done everything they have asked me to do. They will not give my money back.
Business Response
Date: 05/08/2023
Hello Kennetra,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that your item for $55.99 was already refunded. You should have seen the refund in March 2023. Please reach out to Affirm so that they can help you. The refund was issued on Thursday, March 9, 2023.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has not responded to my requests to fix my ability to review and ask questions about products. It has been year recently I asked again to no avail. No response to the requests
Business Response
Date: 05/18/2023
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
Customer Answer
Date: 05/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a vinyl record box set (************************* Studio albums) for $130. Advertised delivery today. Based on this I placed the order. Was notified LATE in the day it wouldnt get here today. When I registered a complaint I was told there was nothing they could do unless the order did not arrive until the next Tuesday. That was supposed to be for a birthday present at a party Im going to today, and I also rearranged my work schedule to be home today to receive the package. If it were only about this particular order and delivery, I wouldnt be all that upset. But this has become a reoccurring pattern with Amazon, who encourages people to buy their prime, which has increased in price every year, but now more and more deliveries are being delivered after the delivery date indicated when you place your order. I believe its becoming a bait and switch. The more we pay for prime, and the bigger the company gets, the poor the customer service, and the increased frequency for which their orders are not delivered on time.
Business Response
Date: 05/08/2023
Hello Rich,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I understand your concern regarding the prime orders getting delayed, I've forwarded the feedback to the concerned team so that they can work on future improvements. In addition to free delivery, Prime
members can still enjoy entertainment benefits, including unlimited streaming access to thousands of movies and TV shows on Prime Video; two million songs with Amazon Music; a free rotating selection of more than ***** books; magazines and comics with Prime Reading; free games and loot with Twitch Prime; and more.

As an apology, I've issued a $5.00 Promotional certificate to your account which can be used for your future orders sold and shipped by Amazon.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5-2-23 ordered 3 items that were supposed to get delivered within two days, and not only were they not delivered after the promise time frame but they were delivered to the wrong address. I pay for a prime membership which technically they are suppose to deliver within 2 days. I called and they stated couldn't not locate the driver who did this. And the supervisor hung up on me because I became frustrated since i needed these packages
Business Response
Date: 05/08/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your orders were delivered on time as per the tracking. We've forwarded the feedback to the concerned team to investigate what happened.

I see that your orders were fully refunded on May 5, 2023.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/09/2023

Complaint: 20024862

I am rejecting this response because:
As I previously explained in my previous message . Package WAS NOT delivered on time and was delivered to the wrong address . This is unacceptable and the customer service reps and supervisor are careless and unapologetic
Sincerely,

*******************************

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