Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the long-period verification process.The thing is that Amazon requires company documents to complete verification of my seller account. I submitted a "Certificate of Incorporation," which mentioned the necessary company data.But the reviewing process is taking too long. It has already dragged on for more than 10 working days. My documents have been checked for a month and a half. I still do not know the status of the review.That is why I kindly ask you to accept the documents and complete the review.Best regards!
Business Response
Date: 05/21/2023
Hello,

The seller account created under ********************** for which this complaint was raised, is an account for a European Marketplace.

We recommend that the seller sends their information to:
**: ***********************************************

Sincerely,
Amazon.com
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig from Amazon and they sent me the wrong wig hair and color. I immediately returned it per the instructions in the app. They are now saying I didnt return the wig. Then they emailed stating they made an error but still has not refunded me my money or issued a gift card so I can purchase from a different vendor
Business Response
Date: 05/10/2023
Hello Iriech,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item returned from the order #***-9369885-5035427.

I've reviewed the details of the order and the return and it appears we received incorrect item instead of the correct item in your return of the order.

Incorrect returns received in the return will be disposed of and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

***********************************************************************************

The return window for the item expires on May 26, 2023. After this time, we're no longer able to accept the return of the correct item.

If you believe that it's incorrect, and that you did return correct item, you're able appeal the decision. To appeal, please reply to the email you received on May 8, 2023 with the Subject Line "Your Amazon.com orders - please read" advising you of the issue with your return. The specialist team contacts you as soon as possible.

Thank you for understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 20035536

I am rejecting this response because I returned what was sent to me ASAP. I received the wrong items and returned them according to the Amazon app. I followed the directions in the app dropped off my return at **** I have the receipt. I would like an Amazon credit for my purchase so I can *** a different Vendor please.

Sincerely,

Iriech C Washington
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or *****,I hope this message finds you well. I am writing regarding the deactivation of my Amazon seller account. I understand that I need to provide Amazon with a Water Bill in order to reinstate my account.I have obtained the Water Bill and have attached it to this email for your convenience. I kindly ask you to forward this document to the appropriate Amazon team for review.Thank you for your assistance in this matter. I appreciate your help and look forward to a positive resolution soon.Best regards,********************************
Business Response
Date: 05/10/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
***************************************************************************

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
******************************************************

If you have questions about our policies or the required information, you can contact us:
******************************************************

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
***************************************************************************
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
***********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/12/2023

Complaint: 20035465

I am rejecting this response because: upon reviewing my documents, I realized that I inadvertently omitted to include an important document - My Passport - along with the previously submitted *************************** understand that providing all necessary documents is crucial for the review process, and I sincerely apologize for any inconvenience caused by this oversight. I have now attached a photo of my Passport to this message and kindly request that you consider it as part of the review of my case.

I trust that with the inclusion of this additional document, the review process can be completed comprehensively, and all necessary information will be available to your team.

Thank you for your understanding and for considering my request. I am grateful for the opportunity to rectify this situation, and I look forward to a positive resolution.
Sincerely,

********************************
Business Response
Date: 05/14/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/19/2023

Complaint: 20035465

I am rejecting this response because:I have one more document for reviewing. Please, forward this one to Amazon. I believe my account will be reinstated soon.

Sincerely,

********************************
Business Response
Date: 05/25/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/29/2023

Complaint: 20035465

I am rejecting this response because: I have one more document for reviewing. Please, forward this one to Amazon in order its team will be able to complete verification process.

Sincerely,

********************************
Business Response
Date: 06/02/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,My name is **********************, and I own the Super Discount Goods Amazon Seller Account. I want to protest to Amazon about how they deactivated my account despite my repeated requests to have my seller account reactivated.In July 2021, the Seller Performance Team informed ** that our account had been suspended due to concerns about the authenticity of the items we listed. Since then, we have made several appeals to Amazon to have our account reinstated. ********************** has repeatedly asked ** for additional information, which we have provided, but they have not reinstated our seller account. Additionally, we have disclosed to Amazon our new supplier, Frontier Distribution LLC DBA ************op. Even though we provided all the invoices they requested, including the one from our new supplier, Amazon answered that we had not provided enough information to reactivate our account. We have been communicating with Amazon regarding our appeal on a regular basis, but we have not heard anything from them. Throughout the appeals process, we have cooperated and complied with Amazon to the fullest extent possible.We are submitting our complaint in an effort to draw Amazon's notice so that they will investigate and consider our appeal and, hopefully, reinstate our account. We anticipate hearing from you favorably on this matter. I appreciate your assistance in getting this issue solved. Do not hesitate to contact me if you have any questions.Sincerely,********************** Super Discount Goods **************************
Business Response
Date: 05/10/2023
Hello,
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please send the following:
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?Submit this information by following the instructions in the banner on the top of your "Account Health" page:*******************************************************************************
What happens if I do not send the requested information?If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.
We're here to help If you have questions about this policy or information requested above, please contact **:******************************************************
For more information, visit "Create a plan of action to reinstate selling privileges":***********************************************************
To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:*********************************************************************** -- Download the Android app:********************************************************************************************************

Thank you,
Amazon.com
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I want to inform you that Amazon deactivated my seller account and did not allow me to reactivate it, thus violating my consumer rights under Amazon Services Business Solutions Agreement. So, I want to reactivate my seller account since my seller account was deactivated in error.My account was deactivated due to being related to the account named ********. The actual owner of the related account named ******** is my ex-business partner ************, NOT me. The Amazon system erroneously considers that I'm the owner of this account due to the following: 1) My seller account used the same IP address and Wi-Fi together with the seller account named ********; 2) My account used the same business address of the preparation center together with the seller account named ********; 3) My seller account used the same email address of the bookkeeper's user permission together with the seller account named ********;I removed all of the connections mentioned above. Please, review my attached Plan of Action to get more information.Also, I attached the following supporting and notarized documentation to confirm my statements: *********** Agreement; ******************* *********** Dissolution Agreement; Protocol of *********** Dissolution Meeting; Letter of Settlement Payments; Affidavit. The supporting documentation above is more than enough to confirm my statements. Please, review all of the documents in detail to get more information.Based on the preceding, I request Amazon Support to stop violating my consumer rights granted by the Consumer Protection Act and reinstate my seller account because it was deactivated in error, and I confirmed this fact. Otherwise, I will be forced to apply to the Arbitration Court under the ******** Association. I really appreciate any help you can provide.
Business Response
Date: 05/10/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 4/17/2023.
Thanks
Amazon Seller Performance
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************. My Amazon account is Geogo ******************************** My issue is approved disbursement which I can't receive because Amazon identified my $4.456.77 as other.On March 16, 2023, I passed the verification. On March 16, 2023, I received the message that all my funds would be disbursed. However, I haven`t received anything yet.On April 10, 2023, I opened a case with Amazon Selling Partner Support to request a response from the Disbursement Team. I was informed that in 12 hours, I would receive it. However, I haven't got anything. The response is attached. On April 10, 2023, I sent the message to the email disbursement-********************************* I wanted to know why after the successful verification, my money wasn't available for me. I got the response on April 21, 2023, that my case was under review. On April 14, 2023, I opened a case with Amazon Selling Partner Support to clarify the status of my disbursement (Case ID ***********). I attached the response for this case. I tried to know from the Account Health Agent why my money wasn't sent. They couldn't access that information and recommended writing me the letter directly to you. My current balance is $0 because Amazon illegally, without any reason, identified my $4.456.77 as others. It happened when I successfully passed the verification. All my tries to know the status of my case resulted in Amazon's response to wait for the unidentified period of time. I can't build my business without knowing if I can get my earned money. I kindly ask you to make my Amazon balance available again.
Business Response
Date: 05/12/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 5/12/2023 confirming that funds will be disbursed on the next settlement date.
Thank you,
Amazon.com
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Amazon deactivated my seller account without any clear reason, thus violating my consumer rights under Amazon Services Business Solutions Agreement.I received a notification from Amazon that my account was deactivated. However, the notification doesn't contain information about the reasons for the deactivation. Thus, Amazon violates my right to a qualified appeal process of the decision.I was informed by Amazon Support over the phone that I personally need to find out why my account was deactivated. It makes me unfair to other sellers whose accounts were deactivated, and Amazon provided them with the reasons for the deactivation. Thus, I'm feeling discrimination.On May 8, Amazon Support informed me on a call the responsible team could not check the tracking information of the orders on my account, indicating that this could be the reason for the deactivation.I can't understand how Amazon Support checks tracking information and why they marked my tracking information as invalid. However, this is an obvious mistake. I attached a supporting document containing the order IDs and tracking IDs. Amazon Support may verify this tracking information on the carrier's website. Moreover, I attached supporting documentation confirming delivery to customers.Thus, the only reason for the deactivation that Amazon Support provided is incorrect. I'm not obligated to find out why Amazon deactivated my account. My account contains no violations that could lead to its deactivation. I attached screenshots of my account, including the Account Health Section, to confirm my statements.Based on the above, I request Amazon Support to stop violating my consumer rights granted by the Consumer Protection Act and reinstate my seller account because it fits reinstatement requirements. Otherwise, I will be forced to apply to the Arbitration Court under the ******** Association. I really appreciate any help you can provide.
Business Response
Date: 05/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon - Seller Performance
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2023 I wrote to Amazon asking them to withdraw money from my blocked account. They processed my request and asked for more information about the account. I gathered this information and in February 2023 sent everything to the email address they provided. On March 8, 2023, they requested an identity verification via video call. This is necessary to complete the investigation to get me a refund on my account. The email contained a link where I could set a convenient date to call. And this is where the most absurd situation begins. I filled out the form several times for the dates I needed, but received no response from Amazon. When all the dates for the call expired, I filled out the form again and put in other dates, and again no response from Amazon. I did this 3 times. I also emailed them, but no response. I don't understand what is going on, why am I being so brazenly ignored? I have almost $13,000 in my account and I want to do everything I can to get it back. Why am I not given this opportunity? Although in 2022 I already passed such verification and successfully confirmed all the data on my account. I ask you to contact Amazon and ask them to complete the process of verification of my account in order to withdraw money from it. They have no right to ignore me so rudely, even though they themselves requested a video call.
Business Response
Date: 05/23/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-3-8.
Merchant Credit Team Amazon.com

Customer Answer
Date: 05/29/2023

Complaint: 20035429

I am rejecting this response because: I did as they asked. But please consider the fact that I have done this 3 times already and have not received any response from them. I ask you not to close this complaint until you get their answer, because I am afraid that they will ignore me again and not answer anything. In the screenshots you can see the result of filling out the form. No one has contacted me yet. I hope you can help with this and at least through you they will respond to me.

Sincerely,

Vadym Maliuk
Business Response
Date: 06/20/2023
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller.

Thanks, Amazon.com
Customer Answer
Date: 06/23/2023

Complaint: 20035429

I am rejecting this response because: What kind of silly game is this? Has Amazon decided to make fun of me at all? I'm sorry, but I don't have the strength or patience any more. They wrote that they requested more information from me, where did they request it? Where did they send the request.

There's nothing in my account or Email at all. The last letter is from May 4 where I made a call and it was sent as a result of the call.

On 25 May I filled in the form for video verification (I have already sent you screenshots). The last date for the call is June 26, which is 3 days later. No one has contacted me yet. What kind of attitude is this? It is as if I am not dealing with a multi-billion dollar corporation but with a neighbour in my yard. I apologise for my emotions, but I really don't understand what they want from me if I have provided everything and am waiting for their reaction or response. Please do not close this complaint as they have not done or are not doing anything at all.

Sincerely,

Vadym Maliuk
Business Response
Date: 06/28/2023
Hi,
Seller reached out to schedule an IPI, corresponding action was taken on Paragon.
Transferred case to dap-escalations@
Regards,
***
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon blocked my selling account because we sent the wrong items to the *** center, as well as demanding a reimbursement for allegedly lost merchandise (but I didn't do that). The problem was that the shipment was being handled by third parties who turned out to be scammers and were stealing the items they were supposed to send to Amazon. I tried to explain this to Amazon in several appeals, but received denials. Initially I had no suspicions as they sent me a photo of the packaged goods before the shipment itself, as well as the track number provided with data on the weight of the shipment. Only after blocking the account and my investigation I discovered the theft of expensive goods. At this point, the third parties have cut off all communication with me. Now the police are looking for them. I, on the other hand, admit my guilt for not providing control over their activities. But I ask Amazon to understand my situation and give me a second chance. I have made work on my mistakes and my new model will definitely not allow a repeat of the situation, as I will work through Amazon partners and making agreements with them. Please help me convince Amazon to give me one last chance and reinstate my account. Thank you!
Business Response
Date: 05/12/2023
Hello,
We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to ************************************************* more information, you can review our "FBA Lost and Damaged Inventory Reimbursement" policy:**************************************************************** We may not respond to further emails regarding the status of your account.

Merchant Credit Team
Amazon.com
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently migrated my servers to amazon web services (aws) at the end of March 2023. On 23rd April 2023 at 10:58pm, aws sent me an email asking me to verify my address information. I was given a deadline of 04-28-2023 to avail the said documents, failure to which would lead to suspension of my account. About 1 hour later at 11:43pm, aws sent me another email this time indicating that they had suspended my account because they were unable to validate my details and again giving me a deadline of 04/26/2023 to respond to them or have my data deleted. From then, I have been in contact with aws support on a daily basis to have this issue resolved but to no avail. Part of the data in my servers included close to $1.5m in sales data (with reasonable estimates based on month by month performance). This data belongs to my clients who use our cloudbased POS and ERP software and I have been at pains trying to explain the current situation that we are facing as a company. I have been incredibly frustrated by aws support personnel and it has almost been made to seem as if I am the one on the wrong when it is apparent that this issue falls on aws.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you due to the *** account related issue.

Thanks for your patience while we worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

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Regards,

Mahendra
Amazon.com
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