Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear All,On May 4, 2023, we received a notification from Amazon that we need to verify our Bank Account information by providing the Bank Account Statement for the recent period.When we followed Amazon instructions and came to the Manage Deposit Methods - Verify page, we found out that the information mentioned on the Verify page is incorrect the incorrect account holders name ************************************* was mentioned on the page instead of our CORRECT company name Stream Tech Pro. This is Amazon's MISTAKE! When we entered the Deposit Method information on the account, we mentioned the Bank account owner Stream ************* But Amazon, for some unknown for us reason, indicates the ************** account owner ************************************* on the Verify Page.We have raised Case *********** in which we asked Amazon to check this issue and correct the wrong account holders name ************************************* asap, so we will be able to provide Bank Account Statement for Stream Tech Pro. Unfortunately, we did not receive help from Amazon! The case is closed all time we reopen it. They write the same reply every time we reopen the Case: We have received your inquiry, but we cannot provide support on this matter.The screenshot of the issue is attached to this Case (see ************* Statement for the company Stream Tech Pro is attached to this Case (see Att2)We kindly ask you to help us to resolve this case with Amazon asap in the following way:- Ask Amazon to correct the Verify page asap company name Stream Tech Pro should be mentioned instead of the incorrect account holders name **************************************- In case Amazon is not able to correct this system mistake, ask them to verify our bank account information for Stream ************ Thank you for your assistance. We truly hope for your help. Small businesses need your support today more than ever!
Business Response
Date: 05/21/2023
Hello from Amazon.com,

We understand that the seller is concerned about their deposit method showing incorrectly in their account settings page.
Upon checking the link below, we can see that the seller's deposit method already reflects as 'Stream ************* as per their complaint:
********************************************************************************************************************************
I have included a screenshot for easier review. No further action is needed to complete their request.
Thank you for your understanding.
Customer Answer
Date: 05/22/2023

Complaint: 20035377

I am rejecting this response because: when I tried to upload the bank statement with correct Stream **************** name, as it was mentioned in the business reply, Amazon did not accept the bank statement because of the incorrect name - ************************************* on the Verify page!
As I mentioned earlier, on May 4, 2023, we received a notification from Amazon that we need to verify our Bank Account information by providing the Bank Account Statement for the recent period. When we followed Amazon instructions and came to the Manage Deposit Methods - Verify page, we found out that the information mentioned on the Verify page is incorrect the incorrect account holders name ************************************* was mentioned on the page instead of our CORRECT company name Stream Tech Pro. This is Amazon's MISTAKE! When we entered the Deposit Method information on the account, we mentioned the Bank account owner Stream ************* But Amazon, for some unknown for us reason, indicates the ************** account owner ************************************* on the Verify Page. We have raised Case *********** in which we asked Amazon to check this issue and correct the wrong account holders name ************************************* asap, so we will be able to provide Bank Account Statement for Stream Tech Pro. Unfortunately, we did not receive help from Amazon! The case is closed all time we reopen it. They write the same reply every time we reopen the Case: We have received your inquiry, but we cannot provide support on this matter. We kindly ask you to help us to resolve this case with Amazon asap in the following way: - Ask Amazon to correct the Verify page asap company name Stream Tech Pro should be mentioned instead of the incorrect account holders name *************************************. - Ask Amazon to show us where the incorrect name ************************************* is mentioned, so we can correct this name in the system and upload the bank statament.
The screenshot of Amazon reply is attached to this reply.

Sincerely,

*******************************
Business Response
Date: 06/01/2023
Hello from Amazon.com,

I understand the Selling Partner is being asked to submit verification documents.

As of right now, the bank account is listed with the owner Stream ************ and the business associated with the Seller Central account shows Stream ************.

If the Selling Partner is concerned about the verification for the INFORM Act, as of right now the bank account is showing as verified as part of the INFORM Act verification.
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an alert that my debit card was charged $15.89 by Amazon, I did not make that purchase. I contacted my bank who says the charge is pending so they cant help and recommend I contact Amazon to just cancel on their end. I contact Amazon chat and theres no purchase on my account, the rep advises that shes found a charge on my card on someone elses account and asks if I know the person. I do not know whose account is using my card and I have never given anyone my card information. I asked her to please cancel that transaction and return my funds and the rep tells me maybe I should call my bank. I did and they telling me to call you! You found the transaction on someone elses account and see it does not belong to me. Im telling you its not a legitimate transaction and youre refusing to cancel?! This is absurd I want this transaction reversed.
Business Response
Date: 05/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the charge on your card which is not made from your end.

In this case, due to security reason from our end we don't have option to cancel the charge, however to stop further charges you need to contact the bank and raise dispute over it.

If not such charges will keep on occurring and such unauthorized activities will be repeated. As it is depends on personal payment information we don't have option to take action as per you request.

By contacting bank and requesting for dispute, the team will help you with new card and also in getting refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bracelet that was described as 14 karat gold and moissanite diamond and when I received it, it was neither moissanite diamond nor was it gold. It was a five dollar plastic bracelet so when I returned it to Amazon, through the carrier of their choice, they refused to refund me for it first they made me aware of until May 4, which was a month and a half out and then when I waited that long, they refused to refund me at that point in time also saying that they didnt receive the refund item back, when I have over ********************************************************************************************************************************************************** regardless, I gave them the item back the way that they wanted me to and now theyre refusing to pay me back for it and its $200 and this is absolutely asinine and I spoke to members of the supervisor team and their leadership seems and no one will do a **** thing and I demand my money back and I will not shop there ever again theyre terrible people And they treat you like c*** and I pay every month from my membership just to have them treat me like c*** and not give me my money back for something I gave them back, I no longer have the item nor the money for it and I will be damned if I am out $200 because of their laziness because they did not process the return back. I even have chat transcripts from five minutes ago with a representative said if I can send them a copy of the return receipt, she would refund me immediately and she never did that. She disappeared and never came back and Im gonna upload all that here so you can see how they promise one thing and do another its disgusting. You will see a review where another buyer stated the same as me that they received something that was not what was described so we were literally scammed, and Amazon did not even refund ** which they shouldve refunded ** for being scammed to begin with not for returning, which we did anyway
Business Response
Date: 05/11/2023
Hello Alceo,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item PAENENPH 14K Gold Moissanite Tennis Bracelet for Women,Elegant Round Bezel Moissanite Chain Char.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $222.27 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/11/2023

Complaint: 20035283

I am rejecting this response because:
Until I receive the funds back in my account I will accept nothing from this company. I am so disgusted that I have had to contact them over one month repeatedly and I must have spoken to over 40 different representatives that amount of times who all made a joke of me and my issue and played games with me and made fun of me and lied to me over and over and I am a prime member therefore I pay every month and would expect somekind of loyalty or at the VERY least some good service which i have received neither, So right now I reject as I have received no such refund.
Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was suspended on August 9, 2022 due to violation of Amazon Drop shipping and code of conduct appeals.I have submitted appeals to reinstate my account but it all was rejected. Then I sent mail for disbursements. After my video identity call verification, I received a response The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided.I have provided the following Documents to Amazon but they did not release my funds. Tracking Number of Last 200 orders before Suspension Delivery Proofs Feedback Screenshot Invoices I have got **** orders on my account. 95% orders have been fulfilled and delivered to customer address.5% contains those orders on which I gave refunds to customers due to stock issues from supplier. I have also 90% positive Lifetime Feedback. There are also 4 A-Z claims because these orders were not delivered because these orders were not dispatched from our supplier.However, we have always accepted all returns from customers and gave their money back on time. All orders have been delivered to the customers and it has been 300 days. I am not getting my money even after providing all proofs. I violated Amazon drop shipping policy because I did not know about policies and started doing drop shipping from retailer by watching ******* video.I am also sorry for violating this policy but this is not the way that my money is not releasing even after 300 days.Thanks Sincerely *********************
Business Response
Date: 05/12/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 01/13/2023.

Reagrds,
Amazon
Customer Answer
Date: 05/12/2023

Complaint: 20035258

I am rejecting this response. They are holding my funds.
Sincerely,

*********************
Business Response
Date: 05/20/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-01-13.
Business Response
Date: 05/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 01/13/2023.

Reagrds,
Amazon
Customer Answer
Date: 05/26/2023

Complaint: 20035258

I am rejecting this response because:
All the items have been delivered. All customers are happy. There is no any complain from any customer about any order.
********************** is illegally holding my money.
I have provided
Tracking Number
Delivery Proof
Invoices

Sincerely,

*********************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my amazon account is **********, there was gift card balance over$619 Just few days ago, when I tried to order an apple product, they held my account and asked me to submit all my billing details to remove the held. I already submitted today and they still closed my account in 2minutes. And they void my gift card balance. supporting documents show that I live the place where the billing address said and I have the photos of all my credit card and debit card ,and I submitted my billing statements also. You will find that they closed my account for the reason I used an invalid credit card, it may be a mistake. You can see every details for each transaction recently.
Business Response
Date: 05/31/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
============
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to seek your assistance regarding an issue I have encountered with Amazon.com, which I believe to be the result of a system error. As the owner of eWarehouseShop.com, an online retail business, I heavily rely on Amazon's services for various aspects of our operations. Unfortunately, I recently encountered a problem while attempting to create employee accounts on Amazon.com, specifically with the email address *********************.Upon attempting to create the account, I received an error message stating that it had been locked due to misuse of Amazon's services. Despite checking all email folders, including spam filters, we did not receive the email that was supposed to provide further information.Multiple employee accounts were being created simultaneously from our office's IP address. These accounts were necessary to order business supplies such as tape and boxes from Amazon, which are crucial for our day-to-day operations. The simultaneous account creation triggered an automated system response, resulting in the account lock.I want to emphasize that the account lock was unintentional and arose from a system error rather than any deliberate violation of Amazon's terms and conditions. I believe that with the appropriate understanding and clarification, this issue can be resolved, and the account ********************* can be reinstated, allowing our employees to resume their work on the Amazon platform.I kindly request your assistance in addressing this matter promptly. As the Better Business Bureau possesses expertise in consumer affairs, I believe you can play a crucial role in facilitating a resolution between eWarehouseShop.com and Amazon.com. I would greatly appreciate it if you could bring this matter to the attention of the relevant department at Amazon and advocate for the reinstatement of the locked account.
Business Response
Date: 05/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked with the concerned team and they have reinstated the account.

If you have any other issues, please let us know so that we can help you.

We're sorry again for all the trouble you had with the account.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened up an Amazon Sellers account and have had a lot of trouble getting support from them. Someone who had purchased a Pelonis Fan from me, requested a return. This was granted automatically, based on Amazon's policies. I offered her a partial refund, so I didn't lose too much money on the transaction. I paid for shipping out of the profit from the fan and was charged a seller's fee on Amazon, which also came out of the profit. She contacted Amazon after I offered the partial refund, and they granted her a full refund without contacting me about it. I was informed after the fact. They also charged me the price of shipping to return the damaged product to me. When I sent out the fan, it was brand new in the box. The box and a piece of the fan were damaged in transit. I also want to add that the buyer was extremely rude and aggressive from the very beginning when she requested the return. It was almost as if she thought I sent her a damaged product from the beginning. I filed a Safe-T claim with Amazon, hoping to be able to recoup some of the money I lost. They denied me with a generic "you did not provide sufficient evidence" so I responded and asked them to reconsider. They denied me again and sent me the exact same reason as the first time. I'm just looking to not lose money on this whole experience. I now have a damaged fan that I can't sell and I lost over $30 on top of that.
Business Response
Date: 05/10/2023
Hello from Amazon.com,
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Thank you.
Customer Answer
Date: 05/16/2023

Complaint: 20035153

I am rejecting this response because: Amazon said they require pictures of the damaged item but they reimbursed the buyer before I had the item back in my possession. I can now provide that picture but I dont think its good business practice to just reimburse the buyer before I even had the item back.

Sincerely,

*******************************
Business Response
Date: 05/18/2023
Hello from Amazon,

Please note we have already addressed this issue in the case: ***********.

If they have any follow up, please reply in the case.
Business Response
Date: 05/21/2023
Hello from Amazon.com.
I understand that your concerned about Safe-T claim decision for the Order ID *******************.
We regret for the inconvenience that has caused to you in this regard.
Kindly know SAFE-T team reviewed the claim and confirmed although screenshot states buyer seller messaging, in statement of a damaged item, Seller provided no images of the product returned in damaged condition as requested in the reimbursement policy.
Seller was requested for additional information to support their claim, although Seller appealed with no additional information thus SAFE-T denied claim as no additional information was provided by the Seller.
See reimbursement policy for damaged returns: *******************************************************************************************************************************************************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HELLO, I HAVE BEEN A PRIME MEMBER EVER SINCE I HAD MY ACCOUNT WITH ********************** MY PAYMENT IS DUE EVERY MONTH ON THE 4th. I ALWAYS PAY MY PRIME MEMBERSHIP ON THE 3rd OF EVERY MONTH. I NEVER USE MY DEBIT CARD TO PAY FOR MY PRIME MEMBERSHIP I ALWAYS BUY A AMAZON GIFT CARD FOR $8.00 BECAUSE MY PRIME MEMBERSHIP IS $7.65I PAID MY PRIME MEMBERSHIP ON MAY 3rd. WITH A AMAZON GIFT CARD ITS WAS EMAIL TO ME AND I APPLIED IT TO MY AMAZON ACCOUNT I HAD A PROBLEM WITH CUSTOMER SERVICE BECAUSE THEY TOOK THE ENTIRE $8.00 OFF OF MY AMAZON ACCOUNT SO I CONTINUE CUSTOMER SERVICE AND TOLD THEM THEY MY ********************** MEMBERSHIP IS ONLY $7.65. AND THAT I WOULD LIKE THE CHANGE BACK ON MY ACCOUNT PLEASE SO THEY PUT $.27 BACK ON MY AMAZON ACCOUNT AFTER THEY DID THAT THEY DELETED MY PRIME MEMBERSHIP PAYMENT AND MADE IT LOOK LIKE I NEVER PAID FOR MY PRIME MEMBERSHIP. WHO DOES SUCH A HORRIBLE THING. ODVIOUSLY YOU CANNOT TRUST ANYBODY THESE DAYS WILL THE HONEST PEOPLE PLEASE STAND UP. I TOOK PHOTOS OF THE THE AMAZON GIFT CARD I PURCHASED TO PAY FOR MY PRIME MEMBERSHIP. THATS THE ONLY REASON WHY I WOULD PURCHASE A $8.00 AMAZON GIFT CARD IS TO PAY FOR MY PRIME MEMBERSHIP. THERE IS NOTHING YOU CAN DO WITH $8.00 ON AMAZON EXCEPT TO PAY FOR $7.65 PRIME MEMBERSHIP. YOU CERTAINLY CANNOT DO ANY SHOPPING WITH A $8.00 GIFT CARD. RIGHT? EXACTLY. IM FILLING THIS COMPLAINT TO HAVE MY PRIME MEMBERSHIP RESTORED ASAP AS SOON AS POSSIBLE PLEASE. IF YOU NEED PHOTOS OF THE $8.00 GIFT CARD I BE MORE THAN HAPPY TO PROVIDE THAT FOR YOU. IS THIS CRAZY OR WHAT ITS ODVIOUSLY THAT I DIDNT GET ANY HELP WITH CUSTOMER SERVICE THEY KEPT ASKING ME FOR SOME CODE ON MY BANK HOW IN THE ***** CAN ANYBODY PROVIDE ANY INFORMATION FROM YOUR BANK CARD WHEN YOU DIDNT EVEN USE YOUR DEBIT CARD TO PAY FOR YOUR PRIME MEMBERSHIP. I SPOKE TO 3-4 DIFFERENT CSR REPS NONE OF THEM UNDERSTOOD THAT I PAID FOR MY PRIME MEMBERSHIP WITH A GIFT CARD NOT A BANK CARD. IT GOT SO BAD THAT I HAD TO DISCONNECT FROM CHAT I ALWAYS CONTACT THEM THROUGH CHAT.
Business Response
Date: 06/11/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:05/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ive been trying to place an order through amazon for multiple days now when i was informed that my account had been closed and my order was cancelled. im not sure why my order was cancelled, seeing as ive just moved to this address but it was and after ive contacted amazon numerous times about this issue, none of their support team has been any help.
Business Response
Date: 05/23/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23/05/2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/1/2023 Amazon charge my card without authorization. It was an error on thier part . Amazon said they will refund an additional $50 that caused me 50 fee for this matter . I called today and they said it wasnt processed and its nothing they will do about it. I clearly have an email saying that would refund me my 50 dollars to the account . I just want my money I was promise by Amazon !
Business Response
Date: 05/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the complaint details, I see that you are referring to the gift card order #***-4343790-1309818 as you mentioned that you didn't received the gift card.

As mentioned earlier, I've issued $50 gift card balance to your account

The current gift card balance on your account is $51.26. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/21/2023

Complaint: 20034977

I am rejecting this response because:
You said in multiple emails it will be return on my debit card . This credit was sweet but legally you lied on the other emails telling a consumer one thing and didnt fulfill your exact promise. Instead you put a credit for me to buy more from your company and left me with fees. Legally your company lied .
Sincerely,

*****************************

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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