Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon put a hold on my account with no explanation. I have called several times and they keep telling me that an account executive will call me back and no one ever does. I have been a long time account holder. I am also missing a package and can't access the information on my account that could help me find the package
Business Response
Date: 05/22/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-22.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:05/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold me an air conditioning unit that was clearly advertised as a ***** BTU unit, but when the unit arrived, the unit was actually a ***** BTU unit, as indicated by the Energy Guide documentation. I submitted a review indicating that the product was not as described, but Amazon refused to publish the review, falsely claiming that it contained inappropriate content. It appears that Amazon is willfully supporting and participating in deceptive business practices. I would like for Amazon to remove the listing for that item, issue a refund, and post the review I wrote indicating that the product was not as advertised.
Business Response
Date: 05/12/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20037166

I am rejecting this response because:
The order number is 54553428-5A156. The issue remains unresolved.
Sincerely,

*****************************
Business Response
Date: 05/31/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed their complaint and checked the order for ZAFRO 8,000 BTU Portable Air Conditioners.

Upon checking I see that a refund of $276.24 was issued for the order on Wednesday, May 24, 2023.

Refund was issued to the original payment method and its typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/01/2023

Complaint: 20037166

I am rejecting this response because:
I would like Amazon to remove the multiple listings for this product that claim it is an 8,000BTU unit. They continue to falsely advertise it, and they refused to post a review where I indicated the seller's description was not truthful.

Sincerely,

*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/21/2023 i was trying to change my Amazon acct on my firestick tv. I was prompted to go to Amazon website to get an activation number to be entered on screen on my tv. I was caught on a fake website that directed me to call ************ which was supposed to be Amazon Prime activation help. I was conned into making this transaction which I was assured would be reversed after all steps for activation were complete. The person on my phone call who was representing Amazon Prime identified himself as *************************, an employee of Amazon Prime, employee ID *****. He also gave me a call back number of ************. He directed me to the App Store and told me to download Venmo. I told him i already had an account. When he first told me what to type in and gave me the dollar amount i told him No. I would not do that. He said it was part of the verification process and the amount would be reversed after the activation was complete. I backed down, believing he would reverse the charge as promised in order to complete the activation process. He had me do this four different times. At the end if the phone call he told me he would call me back in an hour to make sure the payments were reversed. But he never called back. I immediately went to Venmo and disputed the charges within an hour after the phone call ended. I called my bank and asked them to deny the charges and they told me to dispute them with *****. I did that for each of the four transactions. ***** denied my requests. The payments were made but no services were provided. I would expect that as a reputable company ***** would investigate the four payees and their accounts that received my money. I was able to close my bank acct and put stop payment on the Venmo transactions. Now ***** says i still owe them the money. Do I complain about Amazon, digitalhelpp.website, or Venmo?
Business Response
Date: 05/23/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the unauthorized charges that were taken off your bank.

We have investigated and after reviewing this complaint we found that the actual code/activation portal on Amazon.com does not prompt to call customer service or provide a phone number for a customer to call. In the screenshots provided, we can see the ****** search was used rather than the browser to locate amazon.com/code which directed to the incorrect website.

Since these charges are found within a third party service, we recommend you to consult your financial institution to formally dispute the unauthorized charges. The applicable merchants (Venmo) will be notified and charged back.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Driver never delivered package to my door step and was left in common area of my apartment..Amazon says it was delivered and I never received it. They refuse to credit my account back the money for the product. They were supposed to deliver package to doorstep not in a random place. Im out of 140 dollars and they seem to not care about situation. I have an Amazon prime subscription and everything.
Business Response
Date: 05/11/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 05/11/2023
the email for this account is: ***********************************
the order number is:
111-9030170-5403456
The item was chemical guys 16 piece wash kit.

You all are supposed to provide to the door service. Not just throwing my package any where and I have to play hide and seek to find my package. The package was never found so to your driver not putting it where it belongs. I have a ring door bell camera where I can see what comes to my door and surrounding area apartments and it never came. This is pure laziness and now Im the one who has to suffer from losing out on money. Im a veteran and a firefighter and I work very hard for my money that I make.

Complaint: 20036855

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 05/14/2023
Hello,

I'm ***** from Amazon.com.

Were sorry to hear that you havent received your items from order #1XXXXX3456.

It's very important to ** that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

** order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before June 22, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20036855

I am rejecting this response because:
your driver is at fault. Package was left in common area I need to know your drivers policies where it is permissible to do this. I shouldnt have to go out of my way to file a police report when your driver is at fault. I need my money back its been over a week. I will file a lawsuit if this isnt resolved.

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 2 issues with orders from Amazon.com. My first order was order #***-7758137-6881846 which was bought on sale. Other retailers had this item for sale but I decided to choose Amazon to fulfill my order. Apparently the order was lost in transit. They said they could only issue me a refund. I explained to them I still needed the car seat and asked for a price adjustment for the new order I placed, order ***-7159393-5479444 since the item was no longer on sale. they were denying me and telling me I would have to call back after the item is delivered. I just spent an hour on the phone trying to get this issue resolved for them to tell me to call back. I dont understand why I have to be charged additional money on my card. Additionally, I had previously purchased an item (order 114-4406431-9847444) and since I was outside the Amazon return window and I could not locate the manufacturers information I asked for them to provide me with this information. The item was defective/damaged and unable to be used. I spoke to someone on the logistics team (******************) who refused to verbally give me the manufacturers information, said she would send a follow-up email - I asked her to stay in the phone with me while I check to see if I receive an email because I had been on the phone so long and I didnt want to have to call back. She refused to send it and then hung up on me with no resolution and no information for the manufacturer. I would like a price adjustment for the car seat prior to delivery, and without having to jump through hoops. And I would like a replacement/refund for the damaged I item that was barely used and they refused to provide manufacturer information for.
Business Response
Date: 05/15/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience you experienced.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:
************************************************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20036801

I am rejecting this response because:
The item was lost in transit, which is no fault of my own. I requested a replacement and was denied. The only fair resolution would be to honor the price that I originally paid for the item as I was instructed to reorder the item. You also did not address the damaged item which I have no manufacturer information for and no resolution to.

Sincerely,

*************************
Customer Answer
Date: 05/18/2023
Hello,

I have decided to close complaint 20036801 as I returned the item.

Thank you,

************************;

Business Response
Date: 05/18/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on the BBB complaint. I'd like to confirm that we do not price match and unable to offer you price difference.

Upon checking your order, I found a full refund of $439.82 was issued on May 9, 2023.

Regards,

*****.
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used Amazon app on May 8, 2023 to purchase a shower curtain for my RV. I couldnt just go to ******* to purchase due to the special size. Found one on Amazon app for $13.99 that stated if I spent $25 I would get free same-day shipping. I browsed the app, found two other items with free same-day shipping and made a purchase totaling $49.17. I used almost 2 dollars of reward points bringing my order total to $47.19. Once the order was placed, it stated my items would be delivered between 5 and 10 PM. At 11 PM I finally gave up and went to bed because the items were still not delivered. The next morning I contacted Amazon customer service. The first representative I spoke to advised me that there was nothing that she could do because the items were not in fact, same-day shipping. I argued with her advising that that is exactly what was on the app, and then asked Why would I have an email stating were sorry your items are delayed this morning if they were not in fact, supposed to be delivered yesterday. I then asked to speak with a supervisor who advised me that I could go in and cancel my order because it hadnt shipped yet. I hung up, went on the app, requested to cancel. A few minutes later, I received an email stating that cancellation was not possible because the items had shipped. Per the app, the items had not shipped. I called customer service again. I was told that they could not refund the items until I receive them. When I advise that no one would be home for the next five days to receive them they told me again that they could not refund anything until I received them. The items will most likely be taken off my porch. This is a clear-cut case of bait and switch. They baited me into spending additional money that I had no intention of spending so I could receive my item the same day, and then failed to deliver those items. They would not allow me to cancel the order nor refund me immediately. They offered a $30 gift card. Bait & switch is illegal!!
Business Response
Date: 05/12/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding Amazons negligence.The thing is that I reported another sellers abusive actions - he created an incorrect variation combining different goods. The goods differ not only in color but also in material. Models are made of completely different materials in one parent. This parent ASIN also contains 3 inactive child ASINs: B0C3DXF3FH, B0C3DZGRQ7, and B0C3F5L5JY, with different titles. This is a direct review and ranking manipulation to receive customers reviews. Inaccurate variation mislead buyers. Besides, it is a violation of the Amazon Seller Code of Conduct. Amazon responded that t they could not provide me with the result of their investigation. But the result is ignoring their policies and rules. Amazon is absolutely inactive. The abusive seller continues to violate Amazon`s Policies and mislead customers by receiving and manipulating reviews.I kindly ask you to split the variation of ASINs B09T79M1MF, B096SSSSNT, B09HW6X4RG, B09TRTHLGX, B09TRZ9Y45, B09XQLH2BR, B0C3DXF3FH, B0C3DZGRQ7, B0C3F5L5JY.Best regards!
Business Response
Date: 05/12/2023

Thank you for letting us know that this violation to our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Sincerely,
Amazon.com
Customer Answer
Date: 05/16/2023

Complaint: 20036665

I am rejecting this response because: this is an automated response from Amazon that I have received several times. Amazon is not taking any steps or actions to resolve this issue, which is a gross violation of their policy. Because the seller rudely manipulates the variations, which leads to misleading customers. The variation is still active. I attached a screenshot pf the listing to prove my point.
Amazon blatantly lies by saying that measures have been taken. The problem remains unsolved. The problem is still relevant.
The product differs not in color, but in material. This is clearly visible on the images included in the listing.
I kindly ask you to split the variation.
Sincerely,

**********************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the lost shipment on Amazon. They totally ignore me and do not assist in correcting their mistake.The thing is that the shipment FBA170QJD6CV was delivered to the Amazon warehouse. I attached a screenshot from my seller account to prove this point. The status "delivered" means that Amazon inspected my inventory. Besides, my carrier is not an Amazon partner. However, I have a document that confirms that the shipment FBA170QJD6CV was delivered to Amazon's warehouse. I enclosed confirmation of delivery.I received the following response from Amazon: "We have conducted a search to locate the inventory across our network and did not find excess inventory for your SKU, nor in similar SKUs or quantities. If the shipment is received at a later date, and there are quantity issues identified within the shipment, you may contact ** for a resolution." It is not true because they accepted that the shipment was delivered.I kindly ask you to inform me of the current shipment location or reimburse its loss.Best regards!
Business Response
Date: 05/11/2023
Greetings from Amazon,
In reviewing the prior cases for this seller's request for assistance with missing units from shipment FBA170QJD6CW, we found that the required documentation had not been provided. In order to look into a shipment where there are missing units Amazon requires that a seller provide the following information:
- A digital screenshot of the delivery appointment showing the
appointment ID.

- A bill of lading that shows the number of boxes in the shipment and
total weight when it was picked up by the carrier. The bill of lading
should contain a signature that confirms that the shipment was received
and signed for at the fulfillment center.
In addition, invoices are required for the units within the shipment:
Note: The proof of purchase must be the original invoice from the
supplier or manufacturer and must include the following information:

- Date of the purchase

- Product names of the missing items

- Quantity bought

- Full name and address of the invoice issuer

- Full name and address of the buyer

The purchase price isn't required and can be concealed.

If you are the manufacturer, send a copy of the signed packing slip.
The packing slip must include the following information:

- Packing list date

- Shipment or purchase order ID

- Product names of the missing items

- Quantity shipped

- Manufacturer signature or stamp

As this information was not provided by the seller, no further action was taken, and the cases were resolved.
Customer Answer
Date: 05/12/2023

Complaint: 20036413

I am rejecting this response because: I have submitted these documents, but Amazon required them again.
Amazon did not provide me with the delivery appointment ID, so I attached a screenshots of shipments details.
I kindly ask you to review the carefully. Let me know if I need to submit additional documents or information.
Sincerely,

*******************
Business Response
Date: 05/24/2023
Hello from Amazon.com,
I understand you are requesting assistance with the missing units within FBA Shipment ID: ************.
Upon reconciliation suggestion, no considerable related units were found. Because of this, the reimbursement request is denied.
I do apologize for the inconvenience and frustration this may have caused. I recognize that this is not the result that you were hoping for, but I want you to know that I did my best to provide you with the correct information based on our current policies.
Customer Answer
Date: 05/25/2023

Complaint: 20036413

I am rejecting this response because: Amazon is blatantly lying about not being able to find the product. This is a lie, because they independently changed the status of the shipment to "delivered" in the system. I attached a screenshot to show the shipment status. Now their answer is that they can find such goods. Their words contradict their actions. If the goods were not delivered, the system would not change the status.
My carrier is not an Amazon partner because Amazon does not allow to deliver hazmat products due to their partners. However, I have a document that confirms that the shipment FBA170QJD6CV was delivered to Amazon's warehouse. I attached this document a lot of time.
I am once again sending proof that Amazon has changed the status of the shipment to "delivered". This means that they had the goods. He couldn't just disappear.
Investigate my problem more carefully! Amazon either lost my item or doesn't want to search. I lost a lot of money on the purchase and delivery of the product. Amazon should be held responsible for their mistakes if they lost my shipment.

This is a recurring problem where Amazon loses my shipment. Please treat my problem more carefully and responsibly.

Sincerely,

*******************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi ***************************** I have attached the all documents for Amazon business reinstatement, Your Amazon team suspended my account duo to some reason, I do nothing with my account, I apologies my mistake if I do,Am create Amazon seller account using my ** Company Details, I was new seller on Amazon,And follow all the Amazon instructions to create Amazon Seller Account,Duo to some reasons my account got suspended, I was selling on Amazon seller account by using Drop shipping Method. I was selling in ********* did not fraud with anyone customer my Account health was goods customers was satisfied. I attached my all documents and all invoices that I delivered to the customer. And I Attached a little note that Im requesting to Amazon. My Company Details **************************************************************************************** My Company Name ******** *********** Number ******** Products Details and Category are as following Home And Kitchen Items
Business Response
Date: 05/10/2023
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller. Thanks, Amazon.com
Customer Answer
Date: 05/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Business Response
Date: 05/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of Amazons Seller Policies and Seller Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 9, 2023. We notified the seller of this decision by email on that day.

The funds in the sellers account are eligible for transfer. The seller can write to ** at payments-****************************** to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-7950299-9274653. We shipped this order with signature required. There are 3 tracking numbers for 3 different items in the order. They are:397697761891 ************ ************ All are signed for by the customer. They opened an A to Z claim and ********************** decided in their favor which makes no sense to me. I appealed it and gave all of this information and they still sided with the customer which makes no sense! It was signed for by them!All of them are attached and signed for by the office manager in their complex and we confirmed it with the development! They are lying! We are owed a full refund of:Items total:$1,059.69 Tax total:$79.47 Total: $1,139.16 If this is not refunded immediately we will have no choice to take further action. I should be charging for my time as well since this is a complete waste of my time. As per Amazon we need to provide tracking showing signed for which we did!
Business Response
Date: 05/11/2023
Hello,

We are unable to credit the sellers account for this transaction, nor are we able to arrange a return of the merchandise.
We have denied the seller's appeal regarding claim on order 114-7950299-9274653. Upon further review, we have decided to uphold our original decision.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the seller of this decision by email on May 9, 2023.

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**********************************************************************************;

Sincerely,

Mukesh
Amazon.com
Customer Answer
Date: 05/11/2023

Complaint: 20035712

I am rejecting this response because:

We gave you every single proof that they signed for ALL 3 packages!!! What do you not understand!?!?! They signed for everything! ***** didnt just make it up!!! We are owed a FULL REFUND!!!

Sincerely,

*********************

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