Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,474 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: 111-0646955-0585816 Date of transaction: March 19, 2023 Last four digits of payment method: **** Amount: $117.69 I am trying to get a refund on this purchase. I have been back and forth with Amazon and *********** trying to get these funds back. Someone please call me.
Business Response
Date: 06/06/2023
Hello,

We have denied the customers request for a refund as customer raised a chargeback dispute on this order 111-0646955-0585816 on April 23, 2023. This dispute is now settled in customer's favor by their card issuer and ********************** was debited by their card issuer. Customer needs to reach out to their card issuer to trace this credit transaction. Customer can use this case ID: ********* for reference with their card issuer.

Sincerely,

******
Amazon
Customer Answer
Date: 06/13/2023
Complaint ID: ******** I just received this email about the complaint being closed, however I never received notice that I response was needed. I still have not received a refund from Amazon. I have contacted my bank and they have told me that Amazon has not sent them the money back from the dispute.
Initial Complaint
Date:05/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its no polite way to put this. Amazon simply stole money from me. I placed order that they never shipped and they kept money. Its criminal. ORDER # ***-5710812-0329824
Business Response
Date: 05/11/2023
********************************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your order of Citizen Men's Eco-Drive Weekender Watch.

Upon checking your order, I found it was shipped out of our fulfillment center on Wednesday, May 3, 2023 to be delivered by Friday, May 5, 2023. It appears that the **** lost your package in transit.

In this case, I've issued a full refund of $144.79 which will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 20038765

I am rejecting this response because: This was simply fraud. They had stated it was relabeled an on the way. It was a lie. Why did Amazon not send out another watch in stead of refunding when they got caught? They have plenty at the warehouse. I checked without them knowing. I am filing a complaint with the Attorney General. Amazon tried to scam me !!!!!!!!!!!!!!!!!!!!!!!!!

Sincerely,

*******************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had bought a game off Amazon the picture was it in a box it comes it's not in a box just the cartridge order number is 114-2358518-7480247 it was ***** when all said and done, not a fan of allowing fake pictures false advertisement to the fullest
Business Response
Date: 05/18/2023
************************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order of "Super ************* ******** 3DS (Renewed)".

Upon checking your order, I found it was sold and fulfilled by a third party seller "RetroRefresh". We've already contacted the seller on your behalf and as per seller's latest response they are happy to accept the item in return for a refund. Here's the latest message that seller sent to your inbox - on May 9, 2023, 11:46 AM "This listing was for a game only. Happy to accept a return for a refund".

You may respond to the seller for further information. In case if you're unhappy with the seller or the resolution they provided, you may want to file an A-Z Guarantee claim.
Information about A-to-z Guarantee requests, including processing times, can be found here:

***************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 20038736

I am rejecting this response because:
I was told I'd get a refund period, I don't have a car or way to get to the postal office seeing I'm disabled and work 5/6 days a week as I explained to a Amazon representative which told me I'd get a refund!!!! It's documented, plus there are laws about posting fake pictures some people can't read that well and legit pictures are by law required, plus I see no return package or a way of returning it can't expect someone to pay shipping twice for a false advertised iteam ... much love just give me my refund have a wonderful day
Sincerely,

***********************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a diaper genie on two separate occasions and was sent used items, one of which was missing parts.
Business Response
Date: 05/11/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item ans Amazon sent me an email on 5/08/2023 stating they are recharged me for an item returned several months ago. Order id # ******************* Tarp Cover Blue total $13.65 recharged to my debit card. How does a company that refunded a customer for a return they received back at their warehouse issue a refund, then decide at a later time quite some time later that they are going to recharge for the SAME item they received returned , then recharge a customer for the item refunded , when a customer goes to chat to tell their experience and what they need help with are told to wait for someone to look into this an expect an email within 24 hrs. A company should not take it upon themselves to recharge for returned items . No reply by email from Amazon, now I want my money refunded , this is not the first time I have filed a complaint with this company for they continually keep recharging cards used at time of purchases .
Business Response
Date: 05/11/2023
Hello Mr ************* style="color: rgb(0, 0, 0); font-family: **************, Helvetica, sans-serif; font-size: 12.16px;">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the charge for the order #***-5018712-0341036 and we're sorry for any inconvenience you've had.

The information shared by our specialist team is correct, we've received only 2 quantities from the order #***-5018712-0341036, however you've been refunded for three quantities. We're unable to refund unless we receive the third item in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20034491

I am rejecting this response because: This order was placed months ago so far back I was not able to view it, took months after I returned exactly what I received in the shipment reason for return was I only received two of the tarps the package and both BOTH received damaged , started my returned , returned what I received , received refund then months later Amazon decided to recharge my card that should never been stored . Now they are asking for me to return another tarp for my refund. How do you return what you do not have ???

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Out of the blue Amazon suspended my account and asked for a billing statement in order to unlock it but when I submitted the billing statement they closed my account and said that they found out that my account is related to another account but this is my first account. The email of the Amazon account is ********************************
Business Response
Date: 05/27/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stayed on the phone with *********** , ***** then I dont know what ***** named supervisor from. 37 mnts call. Did not refund my money
Business Response
Date: 05/11/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every month I receive $105 in prepaid gift cards and I place the gift cards onto my Amazon gift card balance. I have been doing this for 15 months straight without any issues. For four months I saved these cards to put them all onto my Amazon gift card balance at once to make a large purchase. So on 4/11/23 I placed 20 gift cards worth $420 onto my Amazon gift card balance bringing it from $0 to $420. I then placed order 113-2487133-9111404 on 4/11/23 for $419.05 for a ******** Switch and a video game called Animal Crossing New Horizons. The next day Amazon canceled my order without my permission and did not fully refund my Amazon gift card balance. My Amazon gift card balance is currently at $129.05 where it remains to this day. I have had multiple conversations with Amazon and they have promised me several times that they would refund my Amazon gift card balance to $420 but they have not done this despite the promises. I have attached several of the promises they have made to me that have not happened. None of them will help me fully resolve the issue. I have waited patiently for an entire month for my refund, but they seem to not care that I only have been partially refunded. They do not have any common sense to see what the issue is or how to resolve it. This has been an incredibly infuriating experience. I demand that Amazon fully refund my Amazon gift card balance to $420 and/or reorder my purchase free of charge and send it directly to me at the fastest delivery time. Every answer they have given me contradicts the previous with no end to this madness at all. I have all the proof, but they refuse to accept it. They are committing robbery and this nonsense must result in the correct refund I desire. I will NOT stop until my Amazon gift card balance has been fully restored. Please call ************ with any questions that you may have. Please try your hardest for my refund, it may not mean much to you, but it's a stolen anniversary gift restored for me. Thanks.
Business Response
Date: 06/01/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order.

Upon checking your order, I found it was cancelled and we did not charge any amount for your cancelled order.

Kindly provide ** the gift card serial number or codes that you added to your account to place this order.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/01/2023

Complaint: 20038066

I am rejecting this response because:
Since resolution has taken so long to take place, the cards used for the purchase have expired and are unusable. I have been promised by 8 Amazon representatives, including supervisors, that the refund would either be put back on to my Amazon gift card balance or would be sent to me by check. The amount remaining to be refunded to me is $290.95. Please call me at ************ with any questions regarding this.

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon "accidently" put in a double order and billing on Glade Automatic Spray Refill. I was able to cancel the order and only received one order that arrived yesterday.,But I am have a challenge getting my funds of $16.37 returned. My order number iss 113-3468495-3279448.
Business Response
Date: 05/11/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the orders that you placed for Glade Automatic Spray Refill, Air Freshener.

Upon checking your account, I found two orders were placed for this items at two different intervals May 6, 2023 at 8:16 AM (PDT) and May 6, 2023 at 8:21 AM. These two separate orders were merged into one shipment and shipped with Amazon Logistics with tracking #TBA306588074250.

Both the order shows delivered as per the Amazon Logistics tracking and none was cancelled. Unfortunately, we're unable to process a refund as both the orders show delivered.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 20038002

I am rejecting this response because: I ONLY place one order of glade. Upon seeing the email stating that two orders were place I had the Second order canceled. So it was no surprise that I only receive one order. I just want my $16.95 back .

Sincerely,

*******************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 111-2504995-6437845 Ordered a scooter, I didn't work and caught fire when attempting to use in the past year. Amazon promised me a refund three times but I have not seen it. This product is from ***** and they won't take it back or refund me. My lawyer told me to file a BBB complaint before we file a suit.
Business Response
Date: 05/14/2023
Hello,

We are unable to ***** the A to Z claim to customer because they did not contact the seller to report the issue within 30 days of receipt, or return the item within ******************************************* this case, we advised customer to return the item to seller and provided return address and relevant return instructions on October 26, 2021.

For more information about the A-to-z Guarantee policy, customer can refer to our help pages:
**********************************************************************************;

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 05/14/2023

Complaint: 20037967

I am rejecting this response because: I did notify them and Amazon promised me three times in chat that they would refund me and arrange return. This never happened. Amazon can check the Chat logs to verify this.

Sincerely,

***********************

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