Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to login to my Amazon account that I use for Amazon Mechanical Turk and I got this email. "We believe that an unauthorized party may have accessed your account. To protect your information, we took the following actions:-- Signed you out of risky active browser sessions -- Deregistered risky devices -- Reversed any modifications made by the unauthorized party -- Canceled any pending orders -- Disabled the password to your account. You can no longer use the same password for your account.Please call **************** and ask to be transferred to the ************************* to regain access to your account"However, the login was not unauthorized, it was me! I called the number for the account change department and they won't help me! They won't send me a link to reset my password because I haven't had any orders in 4 years. I don't have any orders on the account because I don't use it for the marketplace. I use it specifically to work on Amazon Mechanical Turk and to use Amazon Payments. Now I can't work because I can't get into my account. The account change department said to create another account but that is not possible with Mechanical Turk! You can only have one worker account and all of my worker information is tied to this account! This is an absurd issue to have. What is the point of 2 step verification if it doesn't even work. Why would you disable my password without my consent and not allow me to create another one?? Even after I went through 2 step verification as well as called in and verified the information as ************************

  Business Response

  Date: 06/04/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the trouble caused with accessing your account.
  
  Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone,I kindly request you to contact our support via phone so that you can speak to our account specialist team.
  
  To contact **, please call ** at:
  
  **** and ****** **************
  
  International (charges may apply) **************
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from amazon for about $30 not including tax or shipping. I received free shipping (order over $25). I was notified that it was lost in the mail so I asked it be sent again. After I received the replacement, the original one showed up. I reached out to amazon and they said I could keep both of them at no additional cost because of the inconvenience. A few weeks later I received an email saying Id be charged for the replacement if I didnt return it. After going back and forth with amazon, they said I could keep it and would not be charged. I received confirmation via email. A few weeks later, on Christmas Eve, I received another notification about the same product saying if I didnt return it I would get charged. I contacted amazon, once again received confirmation that the retrocharge was removed and I could keep it. On March 8, I received an email saying I had until March 24 to return it or Id be charged. I went back and forth with amazon for over an hour, and finally they told me the retrocharge was disarmed, I was contacted by mistake, and I could keep the item without being charged (email confirm received). The next week, I received the email again. If I didnt return it, I would be charged. I went through the procedure for the fourth time and received a fourth confirm that the retrocharge was removed and I wouldnt be charged. I also asked to file a complaint. It was supposedly filed. I checked my secondary credit card statement this morning, they had charged my old credit card (not default card on file) for $38+ for the item I was told four times I wouldnt be charged for. After yet another 30 minute phone call, I received a confirmation this charge would be refunded and a complaint was filed, but I dont trust this will happen. I also feel completely VIOLATED they used an alternative payment option and I am angry they wasted hours of my time. I need the situation to be remedied.

  Business Response

  Date: 05/11/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the retro charge processed on the order #***-5790178-9187427 and for the assistance provided by our support team on the issue.
  
  I've reviewed the details of the charge and see that the refund for the charged amount was successfully refunded on May 9, 2023 back to the card charged.
  
  You will see the refund credited back to your card within the next 3-5 business days.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  I hope this information helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20039904
  
  I am rejecting this response because:

  While Im glad Amazon returned the money they took without my consent, I am still very disturbed by the situation. I said in my original complaint that I wanted to file a complaint with Amazon  I wasted several hours on the phone with Amazon over the last 6 months on something I was told 4 times had been resolved. The last time I was told it was resolved, I was also told a complaint had been properly submitted. When I attempted to call regarding the unauthorized charge, they also were not aware of the complaint that had been supposedly submitted. There is more to this than just returning my money that was taken, as I had put in my original complaint. Amazon addressing half of my complaint is not an acceptable response. Amazon also went out of their way to charge an old (but still active) card on file that was NOT my default payment and had not been used in well over a year to make purchases on Amazon. This resulted in me not seeing the charge for over a month. If this were a more expensive charge, this could have resulted in a material amount of accrued interest. Additionally, they charged more than what I had originally paid for the item, considering when I ordered it I did not pay shipping. Im also a Prime member so I do not pay shipping. They charged shipping on the unauthorized charge on my non-default card on file. Amazon violated my personal information and my security. I would like a complaint submitted so remediating actions are put in place. I would very much so appreciate another response from the business addressing a submitted complaint/actions to ensure this will not happen again  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received an email saying I need to return an item. I have called and the agent said to disregard the email it has been taken care of. I get another email saying same thing so I contact Amazon by chat and that agent says it's taken care of. Both times it is a lengthy ordeal. I just got the email again. I tried a few amazon emails to repeat that I have returned the item, spoke to several agents and don't have time to keep contacting amazon over the same thing. They send me another email saying I can't email them at the addresses i use. I am exhausted. They tell me it's fixed but clearly it is not. How can I get this resolved once and for all?

  Business Response

  Date: 05/11/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you received a return reminder email from ** requesting to return the item to avoid the retro charge on the order #***-8792628-4410626. I'm sorry for the inconvenience caused with this and for the assistance provided by our support team on the issue.
  
  To help you with this, I've taken necessary action on the order and disarmed the retro charge requirement for the item on the order. I request you to ignore the return reminder received for the item.
  
  I'm glad I could help. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon online has serious issues with anyone using gift cards. Well accepted ones such as ***** AE, and Mastercard. Then, customer service is rude and uncaring and hangs up on you. My kids got me a gift card to get my mothers ring and Im heartbroken. They also promised to have an expert email or call me to try to fix the problem and they never did.

  Business Response

  Date: 05/11/2023

  Hello ******,
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the problem you had using the gift card.
  
  I've tried to locate the gift card details with the information available in your complaint. Unfortunately, I'm unable to locate the gift card details you are referring to.
  
  In this case, I request you please contact ** back with the gift card details for further review and assistance.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  To contact **, visit ******************************************************************* follow the prompts.
  
  We look forward to seeing you again soon. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase which included free shipping.It asked if I wanted day delivery which would be a day later but sounded as if they would package up lots of items to save energy which I am fully supportive of. I had absolutely no idea that in order to use that it meant I was signing up for a free prime trial which I did not want nor ask for.There was nothing indicating that so I was very surprised when I saw I had a free prime trial.I tried to cancel it immediately and spent 40 minutes on the phone with Amazon. But they can only cancel it after the 30 day free trial.I don't want the free trial now and once you have a free trial you can never get another one.I wanted the free trial canceled immediately so I could use it sometime in the future. But that is not possible. This was very much misleading on the website and they need to rectify it by cancelling now and allowing me a free trial in the fiture

  Business Response

  Date: 05/11/2023

  Hello ****,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the Prime Free Trial subscription.
  
  To help you with this, I've cancelled the free trial as requested and took appropriate action on your account to be eligible for the Prime Free trial in the future.
  
  I'm glad I could help. Have a great rest of the day!
  
  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am heartbroken and outraged to submit this complaint to BBB regarding my experience with Amazon. On December 2, 2022, I ordered a package worth $992.24, which was unfortunately lost in transit. Despite my countless attempts to resolve this issue with Amazon's customer service, including calls, emails, and chats, I have not received a satisfactory resolution since last year until now, May 2023.At first, Amazon gave me hope by agreeing to issue a full refund, as evidenced by their email and screenshots attached to this complaint. But later, they changed their tune and refused to give me a refund, even though their website still shows 'Your package may be lost. We're very sorry your delivery is so late. Although it may still arrive, you can request a refund now.' It has now been almost half a year since my package was lost, and I have followed all of their recommended steps, including checking with the shipping carrier and providing documentation to support my claim, but Amazon has failed to take any responsibility for the lost package.I am appalled by Amazon's lack of accountability, unprofessionalism, and disregard for customer satisfaction. In fact, during my latest call with their customer service today, the agent abruptly hung up on me, adding insult to injury.In summary, Amazon has not delivered on their promise to me. They have admitted on their website that my package is lost, yet they have refused to give me a refund. This is unacceptable and has caused me significant financial and emotional distress. I implore BBB to intervene and help me get the justice I deserve. Thank you for your attention to this matter.

  Business Response

  Date: 05/11/2023

  Hello *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concerns regarding the delivery of the order # 111-5641535-0948237.
  
  As informed by our specialist team, Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.
  
  Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.
  
  Thank you for your understanding.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount if refund due $74.47 Date of order May 1, 2023 Order#***-9848561-0930664 Phone calls to Amazon for resolution (Total - approx 2hrs 10 min with several assoc and 3 supv))May 4th @ 7:38 am 27 min 38 sec May 5th @ 10:33 pm 42 min 35 sec May 9th @ 12:52 pm One HOUR 54 sec At the time of purchase, the website promised me a delivery date of Wed., as the order was half of a gift, The previous order was the first half of baby gift, for a party (for the new mother). This order (2nd half of gift) never arrived on time, and came two days late, it ruined the whole surprise and gift The first supervisor i spoke with (******.) promised a refund on my original card after pkg finally arrives.. Further promising she would make notes and notify upper mgmt so it would never happen again. Since it has happened to me before, the bait and switch. Amazon promises one delivery day, takes your money, and delivers days late. Supv Zein L. just asked that I call back when it is finally delivered and then I would receive the refund.I did call back but they said no notes were made by **** ************ I was transferred to Abril ** who said she cannot issue refund and she was forwarding on to be investigated. I was made to feel like I was making up the whole thing.I called again today, and spoke with Supv. ********** to see where the investigation was at. Long story short , he would not honor *********'s promise; as a representative of Amazon . Reason he gave was she "works in another department", even though technically they both work for the company "Amazon".I feel deceived by Amazon, and treated like a liar; just because the original Supv. did not make notes like she informed me. I am very exhausted by the whole ordeal. As a legally disabled consumer (had kidney failure and stroke in 2018) I don't have time for such undependable businesses.Whatever their excuse for the issue, it's not my problem. It is the principal of it, and Amazon should keep their original supervisor;s word.

  Customer Answer

  Date: 05/11/2023

  The oder was not "delayed". The order FAIL*D to be delivered on advertised/promised date .
  
  The WHOL* reason I ordered that particular box of diapers/ wipes in the first place was the advertised delivery date. It was for a baby party, and you ruined my gift.
  
  Is the reason for failure to deliver on promised date the fact Amazon keeps laying off people, leaving a skeleton staff to work harder?
  
  The bait and switch tactic is false advertisement. I wish I had taken a screenshot of how the order looked before I hit that order button. . Although this is not the first time Amazon has done this trick.
  
  I like  Amazon prime video,  but your delivery service is very deceptive 
  
  False advertising is against the law in **********.  Amazon should not promise/advertise one date, then take a disabled person's money and fail to deliver on promised date.
  
  I may have spent 2 hours on the phone with associates and supervisor's, then contacting the BBB and now replying to your email. Why...it's the principal of you don't false advertise again and again and again.
  
  By the way, I went to the * R. last night after a bad fall. But even in bed with two separate hematomas, I write this because ***** runs a shady company and you should be called out on it.
  
  Did you even go back and listen to the recording of first supervisor telling me a refund would be given. Listen to it, you guys won't even honor what your supervisor promised me, basically calling M* a liar.
  
  
  
  
  
  
  

  Business Response

  Date: 05/11/2023

  Hello ******,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concerns regarding the delay with the order #***-9848561--0930664 and we're sorry for any incorrect information you've received.
  
  I'm afraid to say we cannot issue a refund when an order is delayed, unless the products are returned to **.
  
  Your feedback about the delivery service and the incorrect information shared by the associate will be forwarded to our business team to ensure the associate is coached for the same.
  
  To try to make up for this inconvenience, I've added $10.00 to your Gift card balance. We cannot offer any more compensation in this regard. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20039497
  
  I am rejecting this response. Please see reason in (copied to BBB)  email reoly back to Anazon; sent this morning May 12, 2023.
  
  Sincerely,
  
  ************************************

  Customer Answer

  Date: 05/12/2023

  
  
  Banishing,
  
  
  I feel like Amazon is giving me there go-to canned replies .Perhaps it is a template letter and you just fill in my name.
  
  You do not "understand ", and this was more than an "inconvenience ". I was the only person in attendance, at the party without a baby gift as I could not present half a gift,  and say the other half coming. 
  
  This was not an inconvenience it was a personal embarrassment.
  
  As for delayed for "unforseen issues", that is not MY problem, but you made it mine 
  
  Stop laying off thousands of hard working people and maybe Amazon can be ahead of the curve and see these "unforseen issues".
  
  As for my issue "being forwarded" I simply don't believe you. The SAME  line was given to me over a 30 min phone call, with the FIRST supervisor I spoke to. She assured me she would make notes and "forward" my concerns so that it never happens again, she did neither.
  
  Have you listened to that recorded call? I believe I asked earlier. If not , I am asking you now, did you listen to that first call? I did not go into as much detail as I have since but you can hear the supervisor's words to me. The same words you won't honor. 
  
  I worked for Ritz  ******* once (yrs ago), the company not only backs an employee,  but empowers them to spend 2k a day fixing a guest problem, mgrs can spend 5k a day 
  
  Amazon not only does not back their employees, they nickel and dime the customers 
  .
  At this point, this goes beyond a simple $74 refund because you have totally IMSULTED me, by treating me like I lied about what the first supervisor said.
  
  Further, speaking of Amazon delivery service. I had ordered (2023) a glass diffuser that came with fragile paper flowers.  Again it was a gift. How did Amazon send it? In an air filled large envelope  with my other order (a large heavy sports kite). They rolled around and the diffuser arrived damaged. I did ask for a return.
  
  I have only asked Amazon for a return when the item damaged or it does not come on promised date. I do not abuse your return policy. I ordered a child's game as a Christmas gift and it turned out defective.  It was exchanged and the second toy was defective as well. 
  
  Amazon had no control over that, other than letting a seller send out defective toys (was sounding out the wrong letter of the alphabet).
  
  Amazon does have control over honoring what a supervisor tells a consumer. 
  
  Amazon also has control over the promised delivery date they use to sway a consumer (from buying it on **** instead). 
  
  It's deceptive, it's false advertising, basically it's a lie. I gave Amazon my credit card  and pushed "order" because it said delivery on WEDNESDAY. I would have definitely bought elsewhere if I had known it was going to show up Friday.
  
  As I said, this now goes beyond a simple refund.
  
  ***********************************;
  
  
  
  
  
  Sent from my Galaxy
  
  -------- Original message --------
  From: *********************************************** 
  Date: 5/12/23 2:54 AM (GMT-08:00) 
  To: ************************* 
  Subject: RE: RE: Your Amazon.com Inquiry BBB complaint- 20039497 
  
   
    Your Account 
  ******************** 
  
  
  Message From Customer Service 
  
  Hello ******,
  
  Thank you for writing back to us.
  
  We understand the importance of this product for the occasion and we're sorry for the inconvenience you've had.
  
  Most of the orders are delivered on time, however occasionally few products are delayed for unforeseen issues. Your feedback about the delivery services has been forwarded to our prime business team.
  
  I'm afraid to say we cannot issue a refund for this product.
  
  We hope to see you soon. 
  
  
  Best regards,
  Abhishek
  Amazon.com 
  
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Amazon Seller and I have some problems that they are not helping me with to fix I called them 5 times yesterday and 2 times last week I have spoke with many Amazon reps and Supervisors Leadership, nothing has been done but wasting my time and stressing me out they provide no customer service that does anything and Zero Seller Protection to its 3rd party sellers at all and regularly unfairly granting A-Z claims in favor of ****** and Scammers alike for ANY and ALL reasons while consistently throwing 3rd party sellers under the Bus and don't change anything when you call them out on it and bring it to their attention they have made it too easy to STEAL from sellers for any made up story a Buyer/******* wants to give. They are also not honoring their policy I attached a screenshot of that is supposed to protect sellers from A-Z claims when the shipping is bought through Amazon like this one I am complaining about right now was they didn't protect me and counted it against my ODR order defect rate. I included screenshots of the order it should have never been a A-Z claim or allowed to be filed as one, if anything it should have been filed as a Return but since the Buyer has no intention of returning it and is keeping it which is why he never once contacted me then filed a A-Z claim with a made up story a lie so Amazon would quickly refund him and granted a A-Z claim against me this is usually how this goes and how the Buyer Fraud and scammers operate and this happens all the time now on Amazon I deal with it at least once a month its miserable and not worth it the fraud has gone up I can see 20 times more than pre 2020 when Amazon put these terrible rules into effect and started regularly doing this to sellers. So the A-Z claim needs to be fixed no granted and hurting my account health also I included a screenshot and called Amazon about this too 2 listing violations popped up yesterday no explanation why why how to fix from Amazon when I asked on the phone

  Business Response

  Date: 05/12/2023

  Hello,
  
  We have not charged you for the claim and your Order Defect Rate will not be affected.

  
  Sincerely,

  Customer Answer

  Date: 05/19/2023

  Hi, I am going to accept the response since they changed and fixed a small part of this after I filed the BBB complaint so filing the complaint was effective. 
  

  
  

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two automatic bilge pumps 5-8-2023. They arrived 5-9-2023. Advertised as fully automatic. No secondary float switch required. Have screen shot of description. Amazon has known since 7-3-2022 that they were not automatic according to reviews I looked at. They are allowing a vendor to misrepresent their products. I should get a refund but not without incurring expenses of my own. Amazon if allowing vendors to falsely advertise their product.

  Business Response

  Date: 05/11/2023

  Hello ****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue with the order #***-3520137-8046604.

  We've forwarded your feedback about the seller listing to our business team for further review.
  
  Further, I see that a full refund of $99.00 has been issued on May 10, 2023 to your original payment method. The fund will reflect in your statement in 3-5 business days.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and its probably the best they can do. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing once again to express my dissatisfaction with a recent purchase I made on your platform, as well as the response I received from your customer support team when I attempted to resolve the issue. On April 28, I purchased a Parfums de *********************** perfume for $358.88 (Order# ***-4886869-6217026). Based on the website's description, I believed the product to be larger than what I received. Unfortunately, upon arrival, the item did not meet my expectations. In an effort to resolve this matter, I reached out to your customer support multiple times, in hopes of securing a refund. Regrettably, the assistance I received was far from satisfactory. Your representatives suggested that I sell the item through Amazon's Marketplace and redirected me to the manufacturer for further support. I followed this advice and contacted the manufacturer, only to find they were unable to assist me in this matter. Because Amazon sold and shipped me the product, yet all customer support keeps telling me is to contact manufacturer. What kind of customer support refuses to help and redirect support to a party that isn't involved in this purchase. I believe I should not have to go through the inconvenience of selling the item myself, especially when the issue stems from an inaccurate description on your website. The responsibility should be on Amazon to rectify the situation and ensure that customers receive items that match their descriptions accurately.

  Business Response

  Date: 05/11/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the order #Order 111-4886869-6217026.
  
  I'm sorry for the inconvenience caused with your order, based on the investigation, from our end we don't have option to process the refund.
  
  As the team already informed you regarding the manufacture, I request you to contact the manufacture for further support.
  
  Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************