Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,492 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Amazon I didn't get my item. I provided them with police information they gave me the run a wat for 3mos now saying they are going to mail refund but keep hung up call I want my money back
Business Response
Date: 05/15/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Were sorry to hear that you havent received your items from order #***-1984844-4221804.
I've got the details of the complaint reviewed by our internal team and received an update on the issue. I'm sorry we are unable to refund the order as the order is over the refundable window.

In this case, as an exception, we can apply a gift card balance for $128.82 to your account so that you can use the balance to place any order(s) on our website.

This gift card balance doesn't expire and can be used to purchase any item irrespective of the seller.

Please reply back to this email with your acceptance for the gift card balance so that we can apply and confirm the same.

I hope this helps. We look forward for your response.
Regards,

****** K
Amazon.com

Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item and returned it same day. I had decided to purchase it locally so the next day when it came in I left it in the same box it shipped in and used the *** pickup to pick it up from my home for the return. Now almost 3 months later still no refund and they are saying wrong item shipped with zero photo evidence or even sending me back the supposed wrong item.
Business Response
Date: 05/11/2023
Hello Mark,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process on your order returned for a refund.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the order details you are referring to.

In this case, I request you to please share the order number so that we can review the details and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am the proprietor of the Amazon seller account, JKF ********** I'd like to file a complaint against Amazon for deactivating my account without responding to several appeals I sent to have my seller account reinstated.To give you some context, my Amazon seller account was deactivated due to inauthenticity complaints. Amazon flagged my listing as inauthentic, but I want to emphasize that ASIN: B09FVY4T7M is 100% authentic and genuine. We have all the necessary documentation, including invoices and photos, to prove it. We submitted multiple appeals to Amazon, explaining why we received the complaints and providing information that they could verify by checking the direct website of PRADA. Despite providing all the required information, Amazon continues to reject our appeals.To provide more details, the funds that are currently withheld from my account are significant, and their release is essential for the smooth running of my business operations. I rely on these funds to pay my bills. I have taken all the necessary steps to ensure that my products are of the highest quality and meet Amazon's standards.In support of my case, I have provided all the necessary documentation, including invoices and photographs, to prove the authenticity of my products. I have also submitted multiple appeals to Amazon, explaining the reasons behind the complaints and providing information that they can verify by checking the direct website of PRADA. Despite these efforts, my account remains deactivated, and my funds are still withheld.By filing this complaint, I hope to draw Amazon's attention to my appeal and give them an opportunity to review and assess it thoroughly. I trust that Amazon will take the necessary steps to reinstate my account and release my funds as soon as possible. Please feel free to contact me if you have any further questions or require additional information.Sincerely,JKF DEALZ ***
Business Response
Date: 05/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 05/23/2023

Complaint: 20040343

I am rejecting this response because: all our products are GENUINE AND ORIGINAL. Amazon is requesting ** to provide the suppliers supplier invoice for this particular ASIN B09FVY4T7M. Although I do not have the suppliers supplier invoice and supplier information to prove the supply chain of my products, I would like to prove that our product reflected in the image is AUTHENTIC ************ CODEs owner. The image above shows the barcode/UPC of the item at the bottom. If you CHECK AND ZOOM IN on the image, you will see the Batch Code which is 22U703T. To verify if it is a valid batch code from Prada brand, please use the link below to generate a result.
******************************************************
In the picture, the ***** CODE NUMBER belongs to the correct company, PRADA. Hence, our item is 100% AUTHENTIC. Regarding the documents you required from our supplier's supplier, unfortunately, we are unable to secure the suppliers supplier information and invoices due to confidentiality concerns. We attempted to call our main supplier, JNI Wholesale, but they refused to provide the supplier's information due to confidentiality and trade concerns. We do not want to jeopardize our business, so we decided to cut ties with JNI Wholesale right away.
Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get my refunds for a number of returns sent to and received by Amazon. Nothing has progressed at all. I am about to go to small claims court. I call almost every day on the status of my refunds, and Im put on hold for hours, while no one knows what I am talking about. I have to start the conversation over again from the start. Please refund me for the below orders immediately. 111-0217101-5788265for $21.66 114-3061874-4654604 for $53.35 114-8461210-6657816 for $22 114-1986125-7245021 for ***** 114-0584811-3301019 for ***** 114-7661273-7699441 for ***** 114-3546255-9029019 for ***** 111-9907248-5336250 for $60.67 114-6905592-3078627 for $15.64 114-5769477-7686668 for $30.40 114-6905592-3078627 for $10.76 114-6785260-2166665 for $36.57 111-4357859-2818664 for $35.76 114-9602889-2783403 for $40.18 114-5297885-6011418 for $34.47 114-7288861-7867442 for $25.58 114-5280100-9832244 for $34.73 111-3022622-6567406 for $10.46 $14.11 in 114-3360080-5990617
Business Response
Date: 05/14/2023
Hello *********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refunds that were declined on the orders mentioned in your complaint.

I've reviewed the details of the orders and tried to refund them to your card used on the orders. However, all the refund requests were declined again.

To help you with this, we can refund the orders in the form of Gift Card balances to your account. You can use this gift card balance to place any orders in the future. This don't have any expiry date and can be used on any item listed on our website.

Kindly reply to this email if you wish to have the refunds processed to your account in the form of Gift Card Balance.

I hope this helps. We look forward for your response!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order to pick up at amazon locker and the package was placed to high for me to retrieve, I contacted amazon customer service on 04/05 and spoke to Ale who confirmed the package was picked up by amazon and marked as undeliverable. The rep sent a confirmation email of our interaction. After 30 days there has not been a refund processed. I contacted amazon customer service and spoke to Burn who informed me after investigation there will be no refund issued. This is the second incident within 12 months where the company has refused to process a refund for an order I haven't received whether its delivery or pick up.
Business Response
Date: 05/11/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order #***-8150926-6742662.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20040249

I am rejecting this response because: I have a documented response that I did not receive the package, now in Amazons possession, that I would be refunded within 30 days. If I do not receive the full refund for both instances of failure to deliver my packages I will file a fraud investigation with my bank. I will also file a report with my local police department for theft and identity fraud. I will prove that Amazons investigation was fraudulent in attempt to have me pay for products I never received at the fault of their shipping department. Further more I will submit documents that prove the companys negligence to disregard my delivery instructions by intentionally delivering to another address thus keeping my money and then falsely accusing me as the problem after removing pictures of accurate and inaccurate deliveries to substantiate their argument.

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon, My name is ***********************, and I've been an Amazon Prime Member for over five years. I recently placed an order #:112-6096200-95242448 on April 29th, 2023. At first, it was delayed by ******* twice. Then, it arrived on May 6th, 2023. I just opened the packaging tonight, and the item is completely wrong. After the delays and trouble, I am unsatisfied with Amazon's service. I've called several agents and received no help for my troubles. I am reaching out to BBB to obtain a solution.I've provided pictures as well. I look forward to your response. Thank you,***********************
Business Response
Date: 05/11/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the incorrect item received in the order #***-6096200-9524248 and for the assistance provided by our support team.

I've reviewed the details of the order and as a return is required for ** to refund the item, I request you to please return the item for a full refund so that you may re-order at your convenience.

To return the item, go to our ********************** **************************************

The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to **.

Once you've shipped the return, you can track your return here: ****************************************************

For more information on return refunds, please go to our Help pages:

*****************************************************************************

I hope this helps! Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GOOD DAY ITS REALLY BAD WHEN YOU CANNOT GET HELP FROM CUSTOMER SERVICE YOU HAVE TO GO THROUGH THE EXTREME OF FILLING COMPLAINTS AGAINST A BUSINESS TO GET YOUR MONEY BACK. I RETURN AND ITEM BACK TO AMAZON ON MAY 4th. 2023. FOR TOTAL OF ( $80.94 ) AS OF THIS DAY 6 DAYS LATER I STILL HAVE NOT RECEIVED MY REFUND.??ORDER # ( 111-0813391-3029068 ) I PAID WITH 2 DIFFERENT PAYMENTS I PAID $48.00 WITH AMAZON GIFT CARD I HAD ON MY AMAZON ACCOUNT. I PAID THE BALANCE WITH MY DEBIT CARD OF $62.88. I PURCHASE 3 DIFFERENT ITEMS BUT I RETURN ONLY ONE ITEMS THE *********************** JET SET CROSSBODY HANDBAG. FOR $73.68. PLUS TAX CAME UP TO BE TOTAL OF REFUND $80.94..I NEED MY MONEY BACK ON MY AMAZON ACCOUNT VIA GIFT CARD $18.06 AND $62.88 BACK ON MY DEBIT CARD. BECAUSE I ONLY RETURN 1 ITEMS THE ******* KORS BAG FOR $73.68. TOTAL ALL TOGETHER IS ??($80.94) TO BE REFUNDED BACK TO ME. WILL YOU PLEASE GIVE ME MY MONEY BACK SO I CAN BUY SOMETHING FOR MY GRANDSONS BIRTHDAY PLEASE. **** AS SOON AS POSSIBLE PLEASE. WHAT IS THE PURPOSE OF CUSTOMER SERVICE WHEN THEY DO ABSOLUTELY NOTHING TO HELP CUSTOMERS. THANK YOU AND HAVE A BLESSED DAY
Business Response
Date: 05/18/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your Order returns and refund. Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days.

Rest assured, I can confirm that the return and refund has been processed.
Refund amount : $80.94 out of which $18.06 has been issued to Gift Card balance and rest to your Card, refund issued on Friday, May 5, 2023 at 7:14 PM (PDT)

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't get into my Amazon account because they started some new thing where they send a code to my phone by text which I must provide to log in to my account. But the phone I have on record was a number from years ago. Despite the fact that I know my log in info and password as well as my same shipping address I've had for close to two decades as well as provided a list of recent purchases I made their incompetent ****** call center says it's not enough and asks me stupid security questions like what is the exact gift card balance on my account. While I know it's likely under 5 bucks I don't know the exact amount to the cent and they are using that as the reason to say I failed my security question and tell me there is no other person they can transfer me to for help. I don't even care about getting my account back anymore as Amazon has slapped me in the face after the ****s of dollars of business I did with them just in the last year alone. All I want from them is to send me a check for the gift card balance they stole from me by locking me out of my account. I don't even care if the remaining amount is less then 2 dollars. It's a matter of principle after the hours I spent of stress with numerous customer service reps and supervisors who seem to be fighting tooth and nail to keep me from getting my account of nearly 2 decades back. If Amazon wants to fight me this hard to keep me from giving them my money anymore so be it ill give my money to other companies who value customers but I want the gift card balance they stole from me back. I'll try the nice way first and if not I'll file a criminal complaint with the police against their CEO. They don't have to believe who I am over the phone but I can prove my identity in court with plenty of documentation if they want to go to that extreme to solve this.
Business Response
Date: 05/11/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the trouble caused in accessing your account as the login code was sent to your old phone number.

In order to help you to regain access to your account, we need to verify some additional information before taking any actions. For account security purposes, this information needs to be verified over the phone with one of our agents. Please reach out to ** via phone using the link below:

****************************************

Alternatively, you may call ** at: ************** (**** and ******)

International (charges may apply) **************

Further, the option to send a check for the gift card balance isn't available on our website. Once you regain access to your account, you may use the gift card balance on our website. I'm sorry again if this cause any inconvenience to you.

Thank you for your understanding and co-operation. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20040118

I am rejecting this response because:
The information given by Amazon is false. I have now spoken with about 17 customer service reps wasting many hours talking and on hold. I have given them 100% accurate information every single time as far as purchases I've made, items I had in cart last time I was able to log on, etc. and they still claim they can't help because the information I have they claim to be incorrect. When I ask them which information I gave is incorrect they tell me they don't know. Their customer service reps have no clue what they are doing. How can they tell me I gave inaccurate information while at the same time telling me they are not sure what information I gave them is inaccurate. I have never in my life dealt with a customer service department for any other business that was this inept at helping a customer and over something as simple as updating a customer's phone number to the current one. That's all it is, 17 customer service reps, 2 supervisors, answered all their questions with answers I know to be indisputable fact and they still claim they cannot edit my phone number to my current number.

Sincerely,

*************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the item from Collection etc they Amazon . Amazon knew the third party seller refused to send me the consumer a prepaid label and continue telling me they guarantee my refund Hiwever in order for me to get my money I had to cover the ***** shipping return fees which I feel as though its not fair to me and as a party seller thrift Amazon they should have provided me with a prepaid label if they really wanted to resolve the issue I have been fighting with this since April 15th
Customer Answer
Date: 05/10/2023
i purchased this item in good faith after requesting a return label the provided me with one but it was not a prepaid label in order for me to return the items i had to cover the sellers shipping and return charges, and it was not fair to me, if i had known i had to cover return charges i would have never shop from that particular venue Collections etc, and Amazon did nothing to assist me, only thing they did was sent me thru a thru z guarantee which was supposed to gurantee me my ****** dollars back the only help they provided was for me to pay the shipping return and they will afterward gurantee my money now instead of Collections etc owing me 132dollars tthey owe me ***** for shipping return and ****** for my purchase which is a total of ****** dollars.
Business Response
Date: 05/13/2023
Hello,

We have reviewed the issue filed for the Order #***-2343568-1409805 and noticed that the Buyer has requested a refund. Seller of this order has provided the below return address. Buyer needs to return the item to the below address to be eligible for a refund.

*************** Returns Processing
4800 *************
************ ******** 60163-1301
**

In summary, Buyer is required to return the item to the address provided for a refund.
Business Response
Date: 05/14/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023
The company Collection etc is a third party seller with Amazon which if . The problem is they refused to give me a prepaid label and did not force the seller to provide me with one this problem been going on since April 15th so I decided to ship the items back not open in the original carton which cost me ***** dollars Amazon gueanteed if I shipped the items back I can file a claim and they will guaranteed my ****** $4.00 for shipping and the ****** for the items I even send them a copy of the postal receipt. The collection etc received their items in May 12th **** have not heard from them filed a claim with Amazon they responded by denied my claim after telling me I would be guaranteed my refund.
Customer Answer
Date: 05/23/2023
Correct order #***-23435681409805. // amt.131.55 // 5 items
Business Response
Date: 05/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: May 1st, 2023 Amazon.com order number: D01-9821253-0573001 Product ordered: ******** eShop gift card.Order Total: $10.00 Issue:I had purchased a ******** gift card but there was issue in redeeming the gift card online. The merchant did not provide any means or options to request help in resolving the issue. I would like to request store credit for this transaction that did not meet expectation.
Business Response
Date: 05/12/2023
Hello,

By placing your order, you agree to our Games and Software Terms of Use.

*************************************************************************************************************************************************
This product is non-returnable and non-refundable.

Customer Answer
Date: 05/12/2023

Complaint: 20039938

I am rejecting this response because: the business had not provided any resolution to remedy the customer's issue with the transaction that did not deliver the stated product & service.

Sincerely,

*************************

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