Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I have withdrawn funds from my Amazon seller account to the Payoneer account. However, due to technical difficulties, I canceled the withdrawal process. So the funds were deducted from my Amazon seller account, but Payoneer Support assures me that my funds were sent back to Amazon. However, canceled funds don't reflect again in my Amazon seller account.Thus, my funds were deducted from my Amazon seller account, but due to technical reasons, they were returned by Payoneer to Amazon. But Amazon did not return these funds to my seller account.I attached a screenshot of my correspondence with Payoneer Support, who assured me the funds were returned to the Payer (Amazon). Also, I attached a list of transactions as confirmation that transactions from Amazon to Payoneer were canceled. I have highlighted the required transactions in the supporting document for convenience. Please review them.Based on the preceding, I request the Merchant Credit Team to return funds from transactions I canceled to my Amazon seller account since I did not receive these funds. Please don't reply with a script that BBB Complaint Form is not a correct communication channel. I tried to contact Amazon Support through internal communication channels. However, I did not get the desired result for more than two weeks, and the funds were not returned to my seller account.Trace IDs: *****************; 2) 117510900007GD; 3) 10761XR00001GD; 4) 117718H00002GD; 5) 117L10X00001GD; 6) 117Z13500002GD.
Business Response
Date: 05/12/2023
Greetings from Amazon services,
I understand the seller's concern with regard to the Missing payments.
We have contacted the Seller via Case ID: ***********
Seller can track the updates in the above case ID and the reference link is below:
For reference the case Link: ***************************************************************************************
Customer Answer
Date: 05/15/2023

Complaint: 20040977

I am rejecting this response because: I'm still awaiting any updates from Amazon Support. Amazon Support opened a separate case to investigate my issue. However, it has been 4 days, but I still need to receive any feedback in the above mentioned case.
I don't know if Amazon Support is really investigating my lost Trace IDs or not, but I'm apprehensive about Amazon Support ignoring my case. I sincerely hope that Amazon Support works on my problem and returns the missing funds to my seller account as soon as possible. But I can't be sure that Amazon Support didn't lose my case.
In this regard, I request Amazon Support to take appropriate action as soon as possible and return missing funds to my seller account for the following Trace IDs:
1) 10721T200002GD; 2) 117510900007GD; 3) 10761XR00001GD; 4) 117718H00002GD; 5) 117L10X00001GD; 6) 117Z13500002GD.
I sincerely hope for the highly qualified assistance of Amazon Support and active participation in my case, and not ignoring it. I really appreciate any help you can provide.

Sincerely,
*************************
Business Response
Date: 05/29/2023
Hello *******,
Thank you for writing to us regarding your seller account.
Funds for the amount of ******** USD were transferred to your bank account ending in 216 on 02/28/2023. They should have arrived within 5 business days of that date.
Funds for the amount of ******* USD were transferred to your bank account ending in 216 on 03/01/2023. They should have arrived within 5 business days of that date.
Funds for the amount of ******* USD were transferred to your bank account ending in 216 on 03/01/2023. They should have arrived within 5 business days of that date.
Funds for the amount of ******* USD were transferred to your bank account ending in 216 on 03/10/2023. They should have arrived within 5 business days of that date.
Funds for the amount of ******* USD were transferred to your bank account ending in 216 on 03/10/2023. They should have arrived within 5 business days of that date.
Funds for the amount of ****** USD were transferred to your bank account ending in 216 on 03/14/2023. They should have arrived within 5 business days of that date.
If the bank information on file is incorrect, the bank should return the funds.
At this time, these funds have not been returned. You will be notified once these funds have been returned to your account. Due to privacy issues, banks do not share customer account information.
To locate these funds, we suggest that you call your bank and ask for the department in charge.
Give them the trace number below and let them know that the disbursement has already been sent.
-- Signature #: RU6N3Y6I40SSUBGUFQJO or 117L10X00001GD, GB727023PT5C2PJ4
-- Signature #: DYTOHVJ11CV36ACKPQ3H or 10721T200002GD, GB722023QS3IHLTS
-- Signature #: Z7HRQ1GJRQ6R1SBAREZ8 or 117510900007GD, GB728023QS3SNBYB
-- Signature #: LA0DLQE0CZSOJ02QGJMT or 10761XR00001GD, GB709033OH41LTDS
-- Signature #: IGLSZDBOCVOVCHYHN6KB or 117718H00002GD, GB709033PM41XL34
-- Signature #ture #: HHSMLY1ZWUHHSHZ7PCKV or 117Z13500002GD, GB713033OJ6M49MO
Once you have been notified that the funds have been returned to your account, please contact us at payments-******************************* At that time, funds will be transferred to your new bank account on file.
Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled an order and the order was sent out anyway, to and address that is vacant and i was charged for it. A supervisor issued a refund in the orders, but i have not received the refund to my credit card. I have uploaded the email confirmations that i received from both the cancellation and the refund.
Business Response
Date: 06/06/2023
Hello,

We have held the customers request for a refund as customer raised a chargeback dispute on May 04, 2023 and this dispute is still pending with their card issuer. Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If customer needs more information or wish to cancel the dispute, please request them to contact their card issuer.

Sincerely,

******
Amazon.com
Customer Answer
Date: 06/06/2023

Complaint: 20040970

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:05/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 160 books ***** for Early Bible Readers by ****** and *********************** from Amazon. I received 39.in 3 different packages, however did not receive the box with the ************************************************************** I called Amazon and the man who answered reviewed the order and told me that they never sent the 121 books from the warehouse to me because they were damaged. I said none could be saved he said no. We have to send them back to the sender. I should get a refund in 2 weeks, if not call back and they will refund me. I did not get a refund so 2 weeks later, so I called back. When I called back, they told me to wait until the 27th of April and if my account had not been refunded for the books being undeliverable. They said they would manually issue me a refund if the printer they used did not issue a refund. I asked the man to send me an email that reflects Amazon would do a manual refund and he did. I have called 5 times and get a different response from we will refund your money since you didn't receive books to you need to contact the post office. Even having a man ***************** at me and refuse to allow me to speak to his manager. He said he didn't have to give me anyone's name or number. The books cost **** each plus shipping, tax and handling. Amazon.com has not issued my refund for books I ordered on March 16, 2023, that were supposed to arrive around March 28th or 29th. They owe me a refund for an order I did not receive. I no longer want the items from them. I want my refund they said they would give me. They have changed their story a few times. on 5/9/2023 to yes we owe you a refund let me reach out, do you want money back on your account or a credit with Amazon. I asked for my money to be put back on my card. I was put on hold numerous times and then hung up on. I do have the email they sent me about my refund. I shared that Amazon has my money and I have no product. This is an unfulfilled order. Refund my money to my debit card.
Business Response
Date: 05/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the items ABCs FOR EARLY BIBLE READERS from your Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $523.93 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning I ordered a King **** bed frame from Amazon on April 20, 2023 and upon receiving it, I was not satisfied with the actual product and asked to return the item, I filed a return with Amazon and the third party stated that the item did not need to be returned due to their company policy and said a refund would be issued. a few days later they then contacted me asking me to keep the item and they would give me up to $100 back. I stated I did not want the item and just wanted my money back and they then told me now I had to send the item back and pay for shipping and proceed to give me instructions on sending the item back and said it would be $90 to $100 dollars but they urged me to keep the item. I reached out to Amazon to file a complaint and they have continued to tell me that they are not responsible for this and to contact the seller. I have reached out several times and the seller is trying to make me take down my complaint and they would give me some of my money back. So now I feel that Amazon is not addressing my issue and I want my $400 back.
Business Response
Date: 05/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 05/15/2023

Complaint: 20040868

I am rejecting this response because: I have contacted Amazon on multiple occasions and I have been told one thing and then they come back and say another from their A to Z department and it is frustrating and not fair. The seller has continued to try to make me accept something that they agreed to refund me for and I have provided the emails to Amazon and show them how they are trying to offer me money to remove my complaint. The order ID *******************.

Sincerely,

*******************************
Business Response
Date: 05/18/2023
Hello,
We have reviewed order details and found seller has approved return address. However, it was informed to customer that they have to pay for return shipping charges as the return reason was not due to Amazon or seller's error.
As customer has informed that few pieces are missing and they only found it after opening the entire item, we would be issuing refund for both (return shipping charges and the item costs). Customer can follow the return instructions sent to them via email and return the item to seller.
Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 05/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, in April I ordered a Truck navigation device that cost 374 with tax. I returned as they suggested because it wasnt what I expected. I have been a prime member for over 10 years faithfully giving monies and buying products. When returned I usually wait for my return but on this transaction they have yet to resolve my issue which is paying me my monies back. Been given different stories on how long it will be and everyone has been consistent on their inconsistency. Supposed to be ***** hours now its up to 30 days. They have processed and still wont give monies back. Please Please help, it literally has been over 3 weeks and those monies are needed.
Business Response
Date: 05/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Garmin d?zlTM OTR610, Large, Easy-to-Read 6" GPS Truck Navigator, Custom Truck Routing, High.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that we received your return on April 24, 2023. Since this is a high value item,the refund can take ***** days form the date of the return but can be processed earlier in some cases if the item has been checked already.

Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting:

**********************************************************

If you don't hear from our returns center by May 26, 2023, please write back so we can find out what happened with your return.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to buy some gift card from Amazon because one of my credit card has amazon spending bonus cash back.I only buy less than $1000 in a calendar year, not in huge quantities. I tried to buy $500 worth of digital gift card in April, and my account was locked after the purchase. I went through a lot of hassle and got it unlocked through the phone, and tried again as they told me it should be fine to do it. and then my account was locked again. They even marked my CAT TREATS order as fraud and removed it (it was not cancelled, but disappeared from my account, I can not even find a trace of them.) I spend hours on the phone again and even used the in app message feature and chatted with more agents, and after two days, I almost gave up, but my account was finally unlocked. Then I bought some physical gift cards, even though it is not environmental friendly and the area I live in (*******) has high package theft rate....I asked the agent to file a complaint against the fraud detection team because their fraud detection algorithm is so flawed and caused me so much trouble and stress.Then in May I tried to buy some gift card again, I placed another $500 digital gift card order. And my account got locked again. This time I tried to call the agents, upload my credit card statement, answering security questions... I spend five hours speaking and messaging with six agents. Two of them ghosted me and never replied to my message after I shared the details with them. One of the agent said he filed a complaint on my behalf but can not share the ** number or ticket number with me. Then I talked to three agents on the phone and finally one lady helped me unlock my account, after I answered three security questions correctly. But she told me if I answer them wrong for multiple times, I'll lose my account and will need to create a new account.I still don't know if this will happen again, I'm so stressed. I demand apologies from amazon.
Business Response
Date: 05/16/2023
Hello Shuyi,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for alerting with this and thank you for sharing more details on your account gift card purchases.

I've shared the details with specialist team to review and take appropriate actions.

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon.com for suspending our account and not reviewing our appeals. We have implemented the plan of action provided by Amazon, yet our account remains suspended.Our suspension was due to an intellectual property complaint, but we have taken the necessary steps to rectify the situation. We have already spoken with the brand owner and are in the process of obtaining the proper license.Despite our efforts, ********************** has not responded to our appeals and has failed to provide any explanation for its inaction. This has caused significant financial harm to our business.We are writing to request your assistance in resolving this issue and ensuring that Amazon reactivates our account. We believe that our compliance with their policies and our efforts to address the issue demonstrates our commitment to ethical business practices.Thank you for your attention to this matter.Sincerely,******************** Attached is the appeal we have sent to amazon
Business Response
Date: 05/12/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges. We are unable to provide information on our investigation methods.
Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:05/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in February of this year I made 2 purchases. Neither did I receive. I called Amazon and explained the situation. For some reason instead of marking the account as not received they refunded my money and apparently marked the item's ad a return, even though I had nothing to return. Fast forward to Friday may 5 2023 I get charged for the item's as they were never returned. My account says nothing about returning anything. It only says refunded. I had no idea the agent marked it as a return until they charged me for the item's all over again. When I contact them about this they say it's been more than 30 days and there is nothing they can do, however, 1 supervisor told me on Friday after researching the issue he would take care it so that the system doesn't continue to try and charge me. That turned out to be a lie. Then I get an email 2 days later from Amazon saying they charged me and to tap the link to view details. I tap the link and it says the item's were returned. Amazon says the item's show delivered but nothing ever actually got delivered. I never returned any items because I never got any items. So now Amazon has my item's AND my money and refuses to give me either. This isn't right. I just want either the item's I am paying for or a refund.
Business Response
Date: 05/14/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sorry to hear that you didn't receive your Order though it says delivered.

After reviewing, I can confirm that there is no return tracking available for this Order return and our *********** center has not received.

As you have not received any items from both Orders, you do not need to return the items. Rest assured, I'm trying to process a refund on both Order and processed a refund on one of the Order.

Original Payment Method : $73.43 for Order ID: *******************. You will see the credit within 3-5 business days
I'm working on the other Order with specialist team, I'll send you a confirmation E-mail once I get an update on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/15/2023

Complaint: 20040712

I am rejecting this response because: This is not the correct order that is being refunded. Please do not refund me for that order. The correct order number that is the problem is 114-0212395-7446645. Which I was charged for on 05/04/23.

Sincerely,

***********************
Business Response
Date: 05/17/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that the Order is already refunded on Saturday, February 18, 2023 at 10:02 AM (PST)
Refund amount: $17.27 and $61.54

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/18/2023

Complaint: 20040712

I am rejecting this response because: I made the purchase in February and it was refunded in February because I never received it. Then the beginning of this month you charged me for the item's I never got saying that the system shows they got delivered, when they never did. That's why I called in February originally. Now you have taken my money for stuff I never received months later. That's the whole problem!

Sincerely,

***********************
Customer Answer
Date: 05/21/2023
That's the problem. I was already refunded once because they never arrived. I was never told to keep an eye on tracking because if it's ever marked as delivered I'll owe yall money. Any reasonable person would assume once it's refunded that's it it's over with. Definitely not that they will be charged months later! So at the beginning of this month I got charged for the already previously refunded products that never got delivered. This IS problem. When I speak to ANYONE at Amazon about this they say oh its a retrocharge because that February purchase shows that it was delivered after the refund and I should returned the products. What products?! I never received anything but a charge for the undelivered products months later and with no help in sight about it.
Business Response
Date: 06/07/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can completely understand your frustration. However, I'm sorry to inform you that we do not have an option to refund retro charge as it was charged because the Order was refunded and delivered.

We request your patience and understanding in this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/12/2023

Complaint: 20040712

I am rejecting this response because: There has got to be a way to stop trying to charge me. 1 of the charges went through you got my money for items that were NEVER delivered. Which is why they were refunded in the first place!

Sincerely,

***********************
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometimes between November 2022 and February 2023. Amazon has blocked my account from being able to make purchases because of too many returns or something along those lines. On November 2, 2022, I placed an order, 112-3191234-6882602. Shortly thereafter, I wanted to return the said item for a full refund and Amazon would not allow me. The amount for the item is $158.99. I also have close to $40 as gift card balance and Amazon has refused to refund that to me as well. I have filed multiple complaints with their customer support department and all they do is file a ticket and someone is suppose to respond to me through email. Each response I have gotten is generic, repeating the same thing. At this time, ** demanding a full refund for the item I purchased and my gift card balance.
Business Response
Date: 05/11/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and understand your concerns regarding the return for the order #***-3191234-6882602.

As informed by our specialist team, we cannot take any action on the order as it is outside our return window. If there is any issue with the product, please contact the manufacturer for assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20040670

I am rejecting this response because: I requested to return the item and for a full refund of the item between November 2022 and January 2023, which was the return period window. Amazon refused to take the item back because they cancelled my account. Also, your business has refused to refund me the $40 I currently have as gift card balance after repeated emails to your business through email. I demand a full refund of the item and my gift card balance.

Sincerely,

*********************************
Business Response
Date: 05/17/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the return.

A *** drop off label was issued on December 18, 2022. As you've not returned the product within the return period we cannot issue a new label. We request you to contact the manufacturer in this regard.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm trying to update my account information, 3 separate calls to a call center in *****, and it's been a deadend.Trying to update my password apparently it takes a card expiration date from a card that's been deactivated TWO YEARS AGO!!!!Tired of the run around, ******************* is a greasy ****...I don't like that they won't accept my Identification credentials...This is UNACCEPTABLE, and I'm done with cracker *******************
Business Response
Date: 05/11/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the trouble caused with your account and for the assistance provided by our support team.

In order to help you to regain access to your account, we need to verify some additional information before taking any actions. For account security purposes, this information needs to be verified over the phone with one of our agents.

Please reach out to ** via phone using the link below: *************************************

Alternatively, you may call ** at: ************** (**** and ******)

International (charges may apply) **************

Thank you for your co-operation. Have a great rest of the day!

Regards,

****** K
Amazon.com
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