Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a friend who is a cancer patient. I ordered 2 get well pacakages from Amazon who said they would deiiver them on Monday the 8th of May. The package never arrived.When I check amazon.com tracking they said they had decided to ship it by ************* *********** and that it had arrived on Sunday the 7th. While I have never none the US ************** to work on Sundays and the package was not found on Sunday.Additionally, Amazon removed any option to notifiy them that packages have not been delivered, and have also removed any option to complain about it. I am finding doing business with Amazon to be a Horror Story and time consuming goblin. They are losing me as a customer by using unreliable delivery ********************. Here is the information about the Amazon **** shipment that never arrived:2 items Order #***-9842861-0753827 SHIP TO ***** ********, ** price SHIPMENT TOTAL $73.63 It is my desire to get full refund put back on my credit card.
Business Response
Date: 06/05/2023
Hello,

We have denied the customers request for a refund as customer already raised chargeback dispute on this order and the dispute is closed in customer's favor by their card issuer. Customer must have received the credit from their card issuer by now. Kindly request customer to reach out to their card issuer for more information with regards to this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 06/06/2023

Complaint: 20045893

I am rejecting this response because:
First, the Refund is only a partial refund; to the part that was put on my credit card, but It does not account for the part that was paid by my Amazon Gift Card and that needs to be refunded to the gift card to complete the full correction.
Second, its rather revealing that the credit card company refunded what should have been an immediate correction by Amazon and not the labor intenseive steps to get Amazon to do the right thing.
Sincerely,

*************************
Business Response
Date: 06/20/2023
Hello,

We have denied the customers request for a refund.

Amazon reserve the right, without notice to the buyer, to void Gift Cards without a refund, suspend or terminate customer buyer accounts, suspend or terminate the ability to use Amazon services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an Amazon.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, the customer can search for ******************** gift cards - Terms & Conditions on the Amazon shopping website.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 06/27/2023

Complaint: 20045893

I am rejecting this response because:
It comes accross as rather ***** and unkind. Part of the payment for the undelivered Get Well package to a cancer patient was on a credit card and the other portion was on a gift card. The package was undelivered and so refund should be made in full.

Sincerely,

*************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need access to my purchase history on my old ********************* amazon account (the one that has purchase history), and I cannot reset the password because I no longer have the phone number on file ************. I have called and the amazon reps refuse to help me reset the password or change the phone number even though I can confirm my personal information. They also refuse to let me speak to a supervisor. You cannot deny me access to my own account!
Business Response
Date: 05/24/2023
Hello ***************************,

I'm ***** from Amazon.com.

As mentioned, the only way we can unlock the account is by running our advanced security process (asking for some questions based on the account information.) However, since the account does not have enough information to ask the questions, we are unable to initiate an unlocking process or take actions.

Please know that, ID, passport, birth certificate are not valid to unlock the account. This account can not be unlocked.

You can create a new account on ******************** by going to our homepage: *****************************. Click "Your Amazon.com" at the top of the page and select "New Customer? Start here."

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20045758

I am rejecting this response because: this response is unacceptable , as I have already told them.i If the account had enough information for you to accept my money and let me purchase things from you, then it has enormous information on it to assist me with resetting my password. They cannot legally deny me access to my purchase history, and I am invoking my right to my own financial and order records. So if you refuse to reset my password you are then required to present me paper copies of my entire purchase history.
Sincerely,

***************************
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a bike off of Amazon in December 2022 for a 12 yr old boy off a local Angel ***** The bike cost over $300. I received the bike, in a box, unassembled. When I began putting it together, it was missing a tire. I immediately submitted an online return to Amazon. The next day, I took the bike to **** The return status shows it was shipped back to Amazon, but it hadn't been received. After waiting a month for it to be received, I contacted customer service by chat (when I originally submitted the return, it said this return may take longer than normal, and I'd get a refund within 30 days after it had been rec'd, so this is why I waited so long to contact them). The chat rep said that I was past the 30 day return limit. I explained that I had initiated the return the same week I received the bike. Then they said they couldn't refund me until the bike had been received. They told me to contact the shipper, who was ****I personally went to **** showed my receipt where I had returned the item for them to ship. They said yes, it had been shipped. It shows it was delivered. They also said that Amazon would have to file a claim with them if they are saying they didn't receive it. I called Amazon. The customer service rep said there was nothing he could do until it was received. I tried to explain, that was the problem, it says it was delivered and Amazon would have to file a claim with **** He said he couldn't help me. I asked to speak to a manager, and he hung up on me! I called back. She said same thing. Contact the shipper, etc. I asked to speak to a manager. He said he would email me and for me to reply with an explanation, and it would be forwarded to a team who could look into it more and if I didn't hear back within 36 hrs, send another email. So I didn't hear anything back. I sent another. I received a response that gave me the same generic answer. Contact the shipper, etc. etc. I can't get anyone to help me with this.
Business Response
Date: 05/13/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We found 3 accounts under the email [email protected]

1. Account 1 does not have orders and does not have locks.
2. Account 2 has ********************************* 2018. This account has a **********. Account 3 has ******************************* 2014, and this account does not have locks.

Now, in order for ** to unlock the account, we need to run our advanced security process (asking some questions based on the account information.) However, since the account does not have enough information to ask the questions, we are unable to unlock the account or take actions.

Since we haven't been able to verify your account or reset your password, I recommend creating a new account. You can create a new account on ******************** by going to our homepage: *****************************. Click "Your Amazon.com" at the top of the page and select "New Customer? Start here."

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/13/2023

Complaint: 20045659

I am rejecting this response because my complaint was not about a locked account. My complaint was about Amazon not giving me a refund.

Sincerely,

*********************
Business Response
Date: 05/16/2023
Hello *******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I thank you for helping ** with the order and account details.

I've made an exception and issued a full refund of $351.36. This refund will be processed to your original payment method within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for total boat leak sealer. It stated that the order would be delivered on 5/10 and never showed. Looked at my order and it showed it never shipped. I contacted Amazon about the issue and they stated that they where out of stock but online showed that it was still in stock. Stated that they did not know if the order would be able to be cancelled. They stated they will send the info up. I checked this morning on 5/11 and the order was never cancelled. Called back and spoke with a representative name **** and he stated that he had to talk with his supervisor. He placed me on hold and came back and stated that he was going to submit a ticket. I told him that I needed this canceled and my money back. He stated that it should be cancelled. I stated that I needed it done and needed my money back due to getting what I needed. He told me that it will take a while. While talking to the rep the rep disconnected the call I was not rude to him and this is not the first time this has happened. As I check right now it still shows that product available. I need something done about this. This is the 3rd time I have had the same issue.
Business Response
Date: 05/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5081637-8797018 which you want to get the item cancelled.

As you requested for cancellation, the item was shipped and cancelled. The refund of $74.70 is already processed on Tuesday, May 16, 2023 at 12:16 PM (PDT).

You'll see the refund on your card statement in the next 3-5 business days.

And as a compensation for this I've issued $10 promotional credit to your account which will be applied automatically on your future orders which are sold and shipped by amazon.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/20/2023

Complaint: 20045628

I am rejecting this response because:
I was promised 3 months of service credit back by a representative and that never happened. When I got charged for it again it overcharged charged my account which I got a fee after I was told that the order was cancelled the first time then yall took it out again. It took multiple calls speaking to multiple people just to get something moving in the right direction. So I got charged 25 from my bank because of yall. After told buy multiple reps that it would not be charged back. So after this I dont know if I recommend anyone using Amazon.
Sincerely,

*******************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, this is owner of Vatiankt llc and i recently made a buyer account on my seller details and i accidentally provided wrong bank statement. The bank which i added was my ************* and when i was asked for the bank statement i provided (payoneer) bank statement which got my account locked. Now i cannot find anyway to get my both ( seller ) and (buyer account) back on track. Help me out.So my problem is they got my seller and buyer account locked and are not opening it. Secondly, they withheld my funds even though i appealed for disbursement they withheld my funds as well. All the products were delivered to client and no disputes were opened but they still did it which is unfair.
Business Response
Date: 05/16/2023
Hello,
The seller's issue in this complaint has been resolved. The seller's account has been enforced for a different reason and we are unable to reinstate the account under our policies.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon wrongfully closed my account for violating their refund and return policy, even though I have never once asked for a refund or returned an item. Worst of all, I had been purchasing gift cards in ************* increments on my account, and now ******************** will not refund me the money I spent on the gift cards or reopen my account for me to use the money. They have trapped over ***** in my account that I purchased through amazon with my credit card and will not give me the money or open my account. Ideally, I would like my account opened, but if that is not possible, the least I would like is a refund. All they do is have bots send me emails and supposedly there is no one in the account specialist department who answers phone calls so there is no way for me to get help. My account was closed in February and I have been working hard since to get it open and they wont help at all. They have said that it is because they have closed accounts of mine in the past but that is not true since that has never happened before. They also said I violated policies but once again, I never returned anything or asked for a refund. They say I can only buy digital items with the gift cards and cannot buy anything else, but who even wants a digital amazon item?!? And I literally purchased all of those gift cards with my credit card on their website!
Business Response
Date: 05/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the restrictions related to your account regarding order purchases.

As we can see the team already shared the email to your registered email and informed you that,

If you would like to appeal this decision, reply to this email to reach an account specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email, or you can use our real-time chat function. To do so, go to Amazon ****************:
**********************/contact-us.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20045442

I am rejecting this response because:
No resolution was actually made. They simply said that I was notified that my account was limited. Yes, that is correct, and that is also why I am reaching out. Due to that, and the $1,000+ in my account in gift cards which I purchased with my credit card through Amazon. I even offered to provide all of my credit card receipts. But nope, no actual responses besides saying, your account was closed. The money that is being held from me without allowing me to buy physical products or get a refund is actually theft and I want this resolved as soon as possible. This matter will not be resolved until my purchasing restrictions are lifted, or my gift card balance is refunded to me, it is as simple as that. Until then, this is just continuous theft and I will continue to try to get MY money back.

Please file that appeal asap.

Sincerely,

***************************
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned the team already shared the email to your registered email and informed you that.

Due that the concern team is only option to take action on it. I request you to check with the team regarding this.

If you would like to appeal this decision, reply to this email to reach an account specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email, or you can use our real-time chat function. To do so, go to Amazon ****************:
**********************/contact-us.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Business Response
Date: 05/31/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Additionally, customer can now use the gift card balance in the account to purchase ********************** items only. We will automatically cancel all non-digital orders placed on Amazon.com. If they are charged for the order we will process the refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of these decisions by email on 21 May, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 06/01/2023

Complaint: 20045442

I am rejecting this response because:
1. I have never had a previous amazon account that was closed or violated their terms and conditions. This was the first time this has ever happened.
2. I purchased all of my gift cards through the amazon website (not a third party) with MY credit card. I have offered to submit my credit card statements and whatever else is needed to prove this, but they clearly do not care about holding my money hostage and stealing over $1,000 from me.
I am rejecting this response because there has been no solution. They clearly do not care about their customers and if they actually looked at my case, they would see that there is nothing wrong going on here. Instead, they respond to me with BOT emails and have put in no effort to resolve this issue. I want my account re-opened or my gift card balance refunded. Until then, this is theft, and due to their "secretive investigations" they continue to hide and claim that they have found information that clearly does not exist.
Sincerely,

***************************
Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been suspended for being related to my nieces account. I registered my account while visiting my niece from out of state and now my account is suspended for being related to hers, although we represent separate businesses, and legal entities, and dont access each others accounts. This policy is meant to prevent sellers who own deactivated accounts from opening another one, but that is not the case with me. *** never owned another account and I had nothing to do with my nieces account. I submitted a notarized affidavit and attested all the information *** explained above under penalty of perjury, but Amazon is still insisting I reactivate an account I do not own. Can you help?MERCHANT TOKEN: A2SG4892YA5P7O
Business Response
Date: 05/12/2023
Hello Thethe Kitamba,

You have been found to be related to an account beginning with ************.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,if you have to contact me,please through email.My amazon account has more than **** USD balance which is all by amazon gift cards,my friend earned these gift cards by joining the amazon affiliate program(putting amazon ads on his website) who gave me all the gift card codes to me and I just binded them to my amazon account(I've uploaded those gift card codes to supporting documents.)I ordered a 25USD Apple Gift Card on 10th May,OrderID:#***-0257046-7161838,and my amazon account is ************************,amazon just locked my account a few minutes after.Please refer supporting documents to see the email content,amazon wanted me to provide name, address, payment type, and relevant transaction information to prove I was the owner of my account's balance.I can't provide payment type and relevant transaction information cause my gift cards were all from my friend as mentioned above,so I think amazon will not unlock my account.I just want ******************** to unlock my account,thank you very much.
Business Response
Date: 05/24/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 5/24/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Skyline S
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a bunch of Amazon gift cards / an Amex Gift Card as presents for my graduation party and Amazon locked my account for trying to use them for purchases on the website. They demand the receipt for my Amex Gift Card which I cant give because I didnt purchase the card myself. I was hoping to buy some radios as well as literature on RF / Microwave engineering as a graduation present for myself but they wont let me do this. Also, I have about $120 worth of balance locked up in my account which the company functionally stole from me.What gives? This makes me want to just stop using Amazon all together. Ive been a loyal customer for years, with no fraudulent purchases to my name. This entire situation stinks of customer abuse!Please help.
Business Response
Date: 05/13/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I hope the issue is now resolved and the account is reinstated. I also see that you have placed orders with the gift card balance and all the balance is used up as of now.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some wedding supplies from Amazon. The wedding was called off which I returned the items by Amazon process. I requested a return, I then went to *** *** store had them scan the ** code, I had to pack all the items in one box because they only gave one return label. As of April 28th, per receipt tracking number from ***, Amazon have received the items, I still have not received my refund. I want my refund. Now!
Business Response
Date: 05/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-1283396-0943460 as you mentioned that you returned the items.

Based on the details, we can see the investigation team already informed you about the return refund wait time and asked you to wait for 30days.

The refund for the order will be processed automatically by the team and we don't have option to process it.

I request you to wait for the refund to be processed, once the refund is processed you'll receive the confirmation email to your registered email address.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 20045082

I am rejecting this response because: in the fine print as I conducted my return to Amazon, I accepted the terms that my refund would sent 1-5 days of delivery of the returned items. The items have been returned as per *** receipt on April 28, 2023. More then 5 days have pass since the return and Im expecting my refund now not in 30days.

Sincerely,

*************************

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