Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,457 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Merchant A09066602LL6VMY6TWM3A / ************* I am writing to file a complaint against Amazon regarding the deactivation of my seller account, jedajmaster. I have been falsely accused of violating Amazon's policies, resulting in the deactivation of my account and the disabling of my listings. Amazon has also held my funds in my account, which may take up to 90 days or longer to be released. I have done everything possible to comply with Amazon's policies, and I am innocent of any wrongdoing.I have been informed that my account was deactivated due to a separate account, lubojworld, which was enforced for violating Amazon's policies. However, I do not own or have any relationship with this account. I have provided Amazon with supporting documentation to show that I have no ownership or relationship with this account, yet my account remains **********************************'s deactivation of my account without proper evidence of wrongdoing is a violation of my rights as a seller. Amazon is obligated to provide sellers with clear evidence of any violations before taking punitive actions. As such, I demand that Amazon immediately reactivate my account and release my funds.I would like to point out that Amazon has been subject to lawsuits regarding its actions towards sellers in the past. For instance, the case of ******** v. Amazon.com, ***** where a court ruled that Amazon could be held liable for defective products sold by third-party sellers on its platform. In light of this ruling, Amazon must be held accountable for its actions towards its sellers.I urge BBB to take necessary action to address this issue and ensure that Amazon complies with its policies and treats its sellers fairly.
Business Response
Date: 05/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took this action because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges on February 27, 2023. We notified the seller of this decision by email on that day.

Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

Sincerely,
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on march 28th i ordered what was supposed to be glucofort.the amount was $29.08. upon receiving product it was rather obvious this was not authentic glucofort. this was on amazon prime. there is nothing said on the page about the item not being returnable. that is what i was told when i attempted to return it. this charge was made on the credit card by amazon.i want a refund! I have bought thousands of dollars of products from amazon prime and have not had this problem.I am considering quitting amazon. they should allow these bogus items to be sold on their site.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wig that was $102.99 from Tebelove hair store on Amazon 03/16/23. The item stated delivered but wasnt there when I got home. I contacted the store through email 03/24/23 but never got a response. I disputed the charge on chase 03/26/23. They gave me a credit and investigated the case. 05/10/23 the money was reversed back out of my account and they closed the case. I called Chase 05/11/23 and said there was nothing they could do on their end because Amazon declined the dispute. Now my checking account balance is -$93.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-7376849-1780248.

As you mentioned that you didn't receive the item, I've processed the refund for the item back to your original payment method.

The amount will be reflected on your bank statement within 3-5 business days.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Merchant: A3LY0MTE38OZE5 / ********************** I am writing to file a complaint against Amazon regarding the deactivation of my Seller account, Shchuvailo ********, in accordance with section 3 of Amazons Business Solutions Agreement. My account has been deactivated due to a violation committed by a separate account, Mucho *********, which I do not own nor have any relationship to.I have followed the instructions provided by Amazon to reactivate my account, but I am frustrated with the process and the potential impact on my business. I have provided all the necessary information and supporting documentation to prove my innocence, but my account remains deactivated.I believe Amazon is violating the principle of innocent until proven guilty, and they are holding my funds without providing me with a clear timeline for resolution. I request that Amazon follow the principles of due process and promptly reinstate my account, as I have not engaged in any deceptive, fraudulent, or illegal activity.Furthermore, I would like to refer to case law and cases that benefit my position, including the Ninth Circuit's decision in the case of ************ ******* which held that the "reasonable expectation of an opportunity to be heard before suffering a deprivation" applies to online platforms. I believe this principle applies to my situation and that Amazon should provide me with a fair and timely opportunity to defend myself.
Business Response
Date: 05/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/13/2023
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/13/2023

Complaint: 20046564

I am rejecting this response because:

In their response, Amazon mentioned that they require additional information to complete their review. However, it is important to note that the mentioned date of communication, 5/13/2023, is the same information I have already submitted multiple times in response to Amazon's requests.

I would like to express my concern regarding this apparent discrepancy and the repeated submission of the requested information without any progress in resolving the issue. Despite my diligent efforts to provide the necessary documentation and evidence, the deactivation of my seller account remains unresolved.

I have made every effort to cooperate with Amazon, submitting the required information multiple times. However, the lack of progress and the prolonged account deactivation have severely impacted my business operations and hindered my ability to meet customer needs.

Given the circumstances, I kindly request the Better Business Bureau's intervention to ensure a fair and timely resolution to this matter. I believe that by engaging in the mediation process facilitated by the BBB, we can address any concerns or discrepancies and work towards a mutually agreeable solution.

I remain committed to providing any specific documents or information necessary to address Amazon's concerns promptly. It is my sincere hope that the BBB can help facilitate a productive dialogue between myself and Amazon, leading to a resolution that is fair and equitable for all parties involved.

Thank you for your attention to this matter. I trust that the Better Business Bureau will act as an impartial mediator, applying the policies and principles that govern fair business practices, to help bring about a satisfactory resolution. I look forward to your prompt response.

Sincerely,

***************************
Business Response
Date: 05/17/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 5/17/2023.
Thanks, Amazon.com
Seller
Performance
Customer Answer
Date: 05/18/2023

Complaint: 20046564

I am rejecting this response because:
Dear Amazon.com Seller Performance,
I hope this message finds you well. I am writing in response to your recent communication regarding my deactivated Amazon seller account. I appreciate your prompt review of the situation, but I am disappointed with the response I received as it seems to be a repetition of previous requests for information that I have already provided multiple times.
I want to emphasize my dedication to resolving this issue and restoring my account. As a seller on Amazon, I have always strived to adhere to the platform's policies and guidelines, ensuring a positive buying experience for customers. It is disheartening to encounter obstacles that prevent me from continuing to provide excellent service.
To address your request for additional information, I kindly request clarification on the specific details you require. Please provide specific instructions or a checklist outlining the necessary documentation or actions needed to complete the review of my account. This will enable me to gather and submit the requested information promptly and efficiently.
Moreover, I would greatly appreciate your assistance in expediting the review process. As an active member of the Amazon seller community, I understand the importance of timely responses and resolutions. Any guidance or support you can provide in this matter would be highly valued.
I remain committed to resolving this matter in a cooperative and professional manner. I kindly ask that you reconsider your response and provide clear instructions for the requested information. Your cooperation will not only assist in resolving this issue swiftly but also reinforce the trust and collaboration between sellers and Amazon.
Thank you for your attention to this matter. I look forward to your prompt and comprehensive response.

Sincerely,

***************************
Business Response
Date: 05/21/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/21/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a king size bed frame that deliver dates window was 5/11/23 - 5/16/23. The order has required a signature and was delivered in my mail room without my signature. The package required 2 people to handle, and my property manager is asking for me to remove the bulky package which required a dolly to transfer which requires me renting. As well purchase an mattress for home delivery for window 9am-12pm. Amazon attempt to deliver package past window time when I was at work I called multiple times to update window time an Amazon rep informed me we was aboe to update your time to driver but was once again out of delivery time. Spoke with Amazon supervisor who then informed me there is no delivery time
Business Response
Date: 05/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 05/13/2023

Complaint: 20046534

I am rejecting this response because:
Attach you will find order details for bed frame (112-9350922-8796243)and mattress( 112-6545243-8277020) .
Sincerely,

***********************
Business Response
Date: 05/26/2023
Hello *****,
I'm ***** from Amazon.com.
I thank you for helping us with the order details.
Could you please confirm the cost of the dolly to move this bed to your home?

Customer Answer
Date: 05/26/2023

Complaint: 20046534

I am rejecting this response because:
Attach you will find dolly expense
Sincerely,

***********************
Business Response
Date: 06/01/2023
Hello *****,
I'm ***** from Amazon.com and I thank you for helping us with the details we requested.
According to the information on the order a $200 promotional credit was already issued for this. This would compensate the amount that was paid. Moreover, the order didn't have any special delivery options so the driver delivered it to the right location. Unfortunately, we are not able to issue further compensation.

*****
Amazon.com
*****************************

Customer Answer
Date: 06/02/2023

Complaint: 20046534

I am rejecting this response because: this issue has continue to promotional credit item was lost. And had to select different selection than original that is defected Here is the original order 113-3289153-7137000 that was lost item. And return item that is defected
112-8936663-9125838

Sincerely,

***********************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed due to making the same mistakes I believe new sellers normally make. I did not intentionally circumvent Amazon policies, I just matched using the tools that were available to me. I have sent appeals to Amazon, as well as tried to write to several Amazon executive teams, but all I heard back is that I have not provided enough information. I cannot provide any reason beyond ignorance as to why this happened. I have sent receipts from where I purchased these items, showing they are indeed authentic. Unfortunately, all Amazon sends me is the same message to provide more information. I do not have any more information that can be provided. These receipts are all that I have and there was no subterfuge on my part. I am asking for your help to work with Amazon. Nothing I have done seems to work. It should not be that hard to get a path forward.
Business Response
Date: 05/14/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 05/17/2023

Complaint: 20046480

I am rejecting this response because: I cannot provide what is asked for. This is the sticking point with Amazon, what they want does not exist. I was a new seller, making new seller mistakes. I am asking for a second chance.

Sincerely,

*************************
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
started like a year ago , Amazon had been taking my money out for subscriptions that I never used in my life added up to 300$ something, they used my secondary card and refunded apart of the money but the other two card this was taken from is no longer a thing nor that bank account due to fraud and scams , they agreed to pay me my money in March , back and forth about the bank etc, so they agreed to mail me a check , still haven't received the check , and have had several chats about this and printed them off , they said my check was mailed on the 21st of April , I still haven't received it and u can't get any straight answer from Amazon , they are a joke as far as customer service and I'm so disappointed in them . I need that money for baby formula etc. may not be much to them but I work for it and was scammed out of it and want it back.
Business Response
Date: 05/16/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Prime Subscription Charges. To help you with this, I have checked your account and confirm your Amazon Prime membership has been canceled.

I have issued a refund of $119.13 on your prime subscription. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

You can reinstate your Prime membership at anytime by visiting:
****************************************************

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 05/24/2023
My name is *********************** they refunded me for prime on this case but that was not the issue, it was kindle and music a check for 215$ that I am waiting to receive since March because my bank account had changed. Due to fraud .
Business Response
Date: 06/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your experience with Kindle and Amazon Music.

I need to look into the problem with the check refunds, and it'll take a bit more time than usual.

I just wanted to let you know I'll update you as soon as I have more information.

Thanks for giving me time to find the solution.

Regards,
Sandhya,
Amazon.com
*****************************
Business Response
Date: 06/14/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up with you regarding the refunds for your Kindle Unlimited and Amazon Music subscription refunds.

I see that you have received the check for 1 month of the Kindle Unlimited subscription, totaling $10.94. Each month was requested separately. However, a $196.92 gift card balance was accepted and refunded to your account on June 12th, 2023, so we are unable to complete processing the remaining balance as originally requested.

You can view your balance and usage history in Your Account here:

*************************************************

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sleep sofa from Amazon on April 225th 2023 Order number 112-7478213-2173014 The sofa is damaged very poor quality and I need to return it. I have been talking to someone at Amazon every day since I received the sofa ( I received it on 4/27/23) and still the return haven't been done, every time I call I was told not to worry and Amazon will take care this issue for me and here we are almost 2 weeks later and I still have this sofa in my house and no refund. I need to get prepaid label to ship this sofa back and the 3rd party seller is refusing to provide the label. I have been an Amazon prime customer for many years and would expect a better customer service.
Business Response
Date: 05/15/2023
Hello,

We want to let buyer know that we are reviewing information on Order 112-7478213-2173014. We are still waiting for ******'s reply. No further action is needed from buyer at this time and we will contact buyer soon with an update.

Sincerely,
Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECEIVED AN EMAIL ON APRIL 26TH 2023 STATING THAT I OWE FOR AN AMAZON ORDER OF $80.72. IT WAS FOR THREE ITEMS ORDERED THROUGH AMAZON. THE DATES CUSTOMER SERVICE WOULD NOT GIVE ME,THE NAME CUSTOMER SERVICEWOULD NOT GIVE ME,AND THE ADDRESS THESE ITEMS WERE SENT TO SHE WOULD NOT GIVE ME. I DON'T KNOW WHO ORDERED THEM WITH MY ACCOUNT NUMBER WITHOUT MY PERMISSION, OR WHAT ADDRESS THEY WERE SENT TO. THIS ISSUE HAS NOT BEEN RESOLVED BECAUSE SYNCHRONY BANK HAS SENT ME FOUR EMAILS STATING I STILL OWE THIS AND THEY ARE THREATENING TO PUT IT TOWARDS MY CREDIT REPORT. I WAS NOT ABLE TO FIND OUT WHEN THESE ITEMS WERE ORDERED EITHER. I HAVE CALLED CUSTOMER SERVICE AT ********************** TWICE AND CANNOT GET THIS RESOLVED.
Business Response
Date: 05/16/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
***********************************
Customer Answer
Date: 05/21/2023
Amazon account:

I still have not received a monthly statement from Amazon. I made a payment of $40, but until I receive a statement from them which has been 2 months, I will not pay anymore.
Business Response
Date: 05/27/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you didn't receive your statement.

Unfortunately, I'm unable to locate your account with the information provided. To review further, I need more details to find your Amazon account and review it.
Please share any Order ID placed from your account or the Order you paid $40, so we can review further and help you accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 28th 2023, I ordered some things from Amazon. I checked my orders several times to make sure everything was correct within my order and it was. I received my items on May 1st 2023. Upon checking my Amazon account on May *********, and I see that an extra item that I DID NOT order has been added to the list of things that I received. The item was a portable kitchen utensil set for that price of $19.88. I called Amazon as soon as I noticed that I had been charged for an item I never ordered and never received. So on the 10th when I called they told me that they had processed my refund. But I never received the money back which was $19.88 . So the 11th of May I gave them another call. The first 2 CRS hung up in my face after saying they can't do anything to help me bc I don't have the product to return . The third person I spoke with was a "team leader" who again, told me that he can't process my refund because I have to return the item in order to be refunded. Mind you, I never received the item in question. And for a third and final time I was hung up in my face, with no resolution at the end of the call. I feel as if they didn't care, that the mistake was something that was done at the hands of Amazon, and I felt low like I wasnt an issue. This isn't the first time Amazon has taken money from me and I know im not the first person. All I want is my money back for something that I didn't add to my cart but was ultimately charged for.
Business Response
Date: 05/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

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