Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/10, Amazon locked my account, which resulted my item no longer on sale. My account is associated with the email I provided. I hope Amazon can give me an explanation.
Business Response
Date: 05/14/2023
Hello from Amazon.com,

I understand the concern of seller about Amazon account access issue.

Unfortunately, I was unable to relate a selling account for the email address from which the seller provided, ****************.

Kindly confirm with seller the correct email address used to register their seller account, the ********************** of that account and/or their Merchant token ID.

Once we receive this information, we will be able to continue researching this matter.

Thank you for your time and understanding.
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around the Christmas holiday of 2022 I made multiple purchases on Amazon. Some of the items did not work out for various reasons and as such were set up to return to Amazon through their online system. In this case, there were 18 or so orders for over $500 combined into a single box (at the direction of Amazon's system) and dropped off at my local *** Store on January 7, 2023. A couple of weeks went by and it was delivered around January 14, 2023, but Amazon support indicated it could take ***** days before refunds are issued. Fast forward to March, and no refund was received. A phone call to Amazon instructed me to submit an incident report, individually per order, for each. That was completed and sent to Amazon March 5, 2023. I have yet to receive any refund, and calling the support just leads me to circles of "I've escalated the issue to management and they will call back within 48 hours" but that call never comes. Meanwhile Amazon has held my funds for almost 6 months since original purchase unjustifiably. Order numbers on Amazon are 114-3653355-9615463 ($4.81), 112-3418404-0393863 ($27.74), 112-8784193-6389854 ($17.07), 114-1326689-1046618 ($23.95), 114-8393608-6308251 ($39.29), 114-3337348-3097826 ($80.58), 112-9285048-0716254 ($51.29), 114-6507258-1332231 ($41.57), 112-4214993-4538662 ($24.99), 112-8281175-9489064 ($106.74), 114-7790133-7463421 ($14.99), 114-0784888-2409038 ($11.81), and 113-7034486-1507400 ($18.52)All payments were made via my Amazon gift card balance, so I would gladly take a store credit as resolution.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for multiple items from various orders.

Based on investigation I've processed the refund for two orders which are order #***-6507258-1332231 & order #***-0784888-2409038.

But for the order #***-8281175-9489064 & ***-7790133-7463421 we don't have option to process the refund. I request you to check with the carrier or with the bank to raise dispute on it.

And for all the mentioned orders, the refund is already processed and you'll see the refund with in next 3-5 business days.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig from them April 10 when it arrived April 15 did not know that I paid for 20inches but I got 16 inches and I called Amazon and kept getting the run around.on 4/26 I spoke to ****** b who issued a refund and told me to keep the wig due to inconvenience and its been 2 weeks and no refund.I have called and every time I do its a hassle no one wants to help and they tell me no refund was created but in my messages in my account it says everything I just said.I wish I never ordered from the after this .
Customer Answer
Date: 05/18/2023

Good afternoon I received a message from Amazon and Im sure you did as well .they are failed advertising wigs and then send u something else I sent the message from the employee saying they would issue a refund on 4/26 and told me to keep merchandise,so Im confused on to now its totally different.

Business Response
Date: 05/18/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference to the purchased item not being as expected; I have reviewed the matter in detail. We regret any misunderstanding.

I am afraid, we will not be able to issue a refund at this time.

In order to verify the issue, we request you to share a valid image of the product you received to ** to see if we can validate the issue. We have made this same request earlier when you had reached **.

While we see youre disappointed with the information weve previously provided to you, this is the best solution we can offer.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/19/2023

Complaint: 20047218

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2021, I created a listing for a Red/NIR Lamp on Amazon, meant to be fulfilled by Amazon. After shipping 12 units to the Amazon fulfillment facility, I noticed that the item had been flagged as a restricted class II medical device for professional-use only, and the detail page was removed. Amazon advised me to provide them with a Health ****** Medical Licence number for the lamps to reinstate my listing, which I did not have. Despite explaining that my items were wrongfully flagged, editing the listing to ensure that it did not contain and keywords that could trigger their system to wrongfully flag my item as a medical device and any statements that could be perceived as medical claims, and requesting help from Amazon customer service, my efforts were in vain. So, in December 2021, I requested that my inventory be returned. After multiple removal orders, my inventory was finally returned in March 2023, except for 6 units, which appear to be lost or stolen. I contacted Amazon for a refund for the loss inventory, but they refused, citing the ****'s restriction. I explained again that the item was wrongfully flagged and requested that Amazon reinstate the **** and issue a refund for the missing items. The value of the 6 missing items associated to **** # B0976G5NNH is approximately $1,500.
Business Response
Date: 05/16/2023
Hello,
We have reviewed Complaint ID: ******** and below are the findings:
ASIN B0976G5NNH is correctly restricted as it is an infrared lamp with claims of being a therapy device and Photobiomodulation Instrument. Such products are restricted for sale. In order for the ASIN B0976G5NNH to be considered for reinstatement, the seller will need to provide the following documents: (1) their Health ****** medical device license number for review (2) photos of all sides of the product packaging, and (3) photos of the instructions for use included with the product. If the name of the product provided on the product packaging, instructions for use, or ASIN detail page does not match the manufacturer name on the Health ****** medical devices active licenses search, the seller will also need to provide, along with the information noted above, a purchase order, invoice OR letter (written in English) from the manufacturer confirming that the device was purchased from the manufacturer.
Once the seller furnishes the requested documents, the ASIN B0976G5NNH will be reviewed for potential reinstatement.
Thank you,
Amazon
Customer Answer
Date: 05/18/2023

Complaint: 20047108

I am rejecting this response because:
All claims that could lead someone to believe that ASIN B0976G5NNH is therapeutic and/or a photobiomodulation therapy instrument requiring a Health ****** medical device license were removed from the item description. However, these changes have not been implemented by Amazon due to the listing's inactive status. It is important to clarify that ASIN B0976G5NNH is not classified as a medical device. I have attached a copy of the revised item description to this response. I kindly request the reinstatement of ASIN B0976G5NNH with the updated description to address this matter appropriately and ensure accountability for my lost inventory.

Sincerely,

*****************************
Business Response
Date: 05/25/2023
Hello,

We are writing in response to the Better Business Bureau (BBB) complaint No. ********. Although your complaint was registered with the BBB in ***************** and is addressed to Amazon.com, we are responding on behalf of Amazon.ca (Amazon ******) because that is the store in which your product (ASIN B0976G5NNH) has been restricted from sale. We understand that you have altered some of the language on the product description. Unfortunately,the changes to the product description do not change the way this product is regulated in ******. In ******, your this product is regulated as a LED light therapy device, which is a Class II Medical Device. In order to list a Class II Medical Device for sale *************************, you must provide evidence of the products Medical Device License (MDL) or your Medical Device Establishment License (MDEL). Since we have not received that evidence, we cannot reinstate your product.

The relevant policy pages have been shared with Mr. ****** via email.

Lastly, we noted that your complaint mentioned lost inventory. Our records indicate that all relevant inventory has been removed and returned to you as of November 2022. Should you have questions or other concerns, you are welcome to contact selling partner support and we will be more than happy to assist.

Sincerely,
Amazon.ca
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Amazon Gift Card from a Local Family Dollar store uploaded it to my account. I then proceeded to make a purchase via Amazon and my account was locked. However Amazon is holding my $60 hostage at this point because they claim that there is no way to refund me my $60. Which is basically stealing
Business Response
Date: 05/24/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-1398543-0733004 112-6251151-4071410 112-6374150-3269022 these orders were said to have been delivered to a mailroom on may 2, 2023 at 1:44 p.m i do not have a mailroom, i live in a townhome, i called that same night recieved an email saying it would be delivered the following day may 3, 2023, again no delivery, was told to file a police report, i did that on may 4th 2023 with **************** police ************ report number BLPC2300823, WITH officer ************************************** phone number ************ i called amazon back to give them requested information, in order to get my refund, which i thought was covered under a-z guarantee, still no refund and was hung up on by customer service rep
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #***-1398543-0733004, ***-6251151-4071410, ***-6374150-3269022 regarding the refund for the items as you mentioned that the items were not delivered.

Based on investigation I've processed the refund for two orders which are order #***-6251151-4071410 & order #***-6374150-3269022.

But for the order #***-1398543-0733004 we don't have option to process the refund. I request you to share the requested information by the investigation team so that they can take actions based on available options.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Merchant AENCRE98N8LHN / [email protected] am writing to file a complaint against Amazon regarding the deactivation of my seller account. I received an email stating that I am related to an account beginning with ************************* YCV, and that I need to provide evidence that I have never owned a separate account and believe that this deactivation was in error by providing supporting documentation. I have already submitted all the information that was requested of me, and I have provided supporting documentation to show that I have never owned a separate account. Despite this, I received another email stating that Amazon does not have enough information to reactivate my account. This is unacceptable, and I am frustrated with the lack of communication and support from Amazon. I am innocent in this matter, have supplied everything they need, and yet my account remains deactivated. I urge Amazon to reactivate my account immediately and provide me with a clear explanation for the deactivation in the first place. Furthermore, I would like to point out that Amazon's actions may be in violation of various consumer protection laws. The case of ************ Amazon.com, **** in the ************* District Court for the Southern District of California (Case No. 3:18-cv-01868-GPC-AGS) established that Amazon is liable for the harm caused to its third-party sellers. Therefore, I believe that Amazon is obligated to reinstate my account and provide me with the necessary support to continue selling on their platform. I appreciate your attention to this matter, and I hope that Amazon will take swift action to address this issue.
Business Response
Date: 05/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/15/2023.

Sincerely,
Amazon.com - Seller Performance Team
Customer Answer
Date: 05/15/2023

Complaint: 20046884

I am rejecting this response because: The information amazon is requesting on May 15 *********************************************** all rejected appeals I've sent it. I have already submitted all that information. Here is the response from Amazon:
Hello Cagatay*****,You have been found to be related to an account beginning with ************************* YCV.We received your submission but do not have enough information to reactivate your account at this time.To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
1.1 - I already provided evidence, substantial that I never owned this account
1.2 - I submitted agreements and signed Affidavid

Sincerely,

Cagatay *****
Business Response
Date: 05/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 05/18/2023

Complaint: 20046884

I am rejecting this response because: Thank you for your response regarding the deactivation of my Amazon seller account. While I appreciate your prompt reply, I would like to address a few concerns and seek further clarification.
Firstly, I understand that Amazon reserves the right to refuse service and terminate accounts at its discretion. However, I believe it is important for transparency and fairness that sellers are provided with specific details regarding the violation of terms and conditions that led to the account deactivation. Without such information, it becomes difficult for me to understand and rectify any potential issues.
I respect the proprietary nature of your business, but I kindly request that you reconsider your position and provide me with more information about the specific violation detected in my seller account. This would not only assist me in understanding the situation better but also enable me to take appropriate actions to address any concerns raised.
I understand that Amazon operates under its own policies and guidelines, but as a seller who has invested time and effort into the platform, I believe it is reasonable to expect a higher level of transparency and clear communication when it comes to account deactivations. This would not only ****** trust between sellers and the platform but also contribute to a more effective resolution of any potential issues.
I kindly request your prompt attention to this matter and look forward to your response. Thank you for your understanding.

Sincerely,

Cagatay *****
Initial Complaint
Date:05/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the beginning of March this year I purchased a fulminare air purifier and paid $39 for the item. Amazon failed to inform me that there is no way of buying replacement filters for this product. Instead they have the link to purchase replacement filters but when you click on it, it says those filters are no longer available. I have contacted Amazon but they are not willing to do anything about since I changed my email address on the account about a month after buying the air purifier. It should have stated to anyone purchasing one of these purifiers that replacement filters are not available so the person knows before hand that they will have to purchase a new air purifier all together once the filter goes bad in this item. I feel robbed of my money and lied to.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been on hold with amazon for a little over a month currently and I have attempted to contact them several times and am being told a specialized team will contact me via email in 24 hours. I have not been contacted but this supposed team. They are saying that I owe them money, I have paid the amount they were asking for and was told my account would be taken off of hold ASAP. I have also been charged $200 in bank fees because they continued to try and collect money via the checking account after I had already paid the amount due. I have been hung up on by several so called customer service supervisors. I am beyond frustrated and I am getting no where which is why I have contacted the BBB. I have been a customer since 2008. I am desiring to be refunded for the bank fees that they have caused me along with having my account unblocked so that I can continue to use the account I have had for 15 plus years. I have all of my movies saved to that account, I have all of my purchase records. I need my account unblocked immediately.
Business Response
Date: 05/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to the account.

As we can see the team already shared the requested information through email with complete information.

I request you to go through the emails received to you on Thursday, May 11, 2023 so that you can contact to the concern team.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/14/2023

Complaint: 20046742

I am rejecting this response because:
i Have already gone through every email I have received from Amazon. It says to contact TRS recover I already paid them and they are asking for more ******** transactions failed. Amazon charged me again for the transaction that I paid TRS for and sent it to collections with them again. Also I have 200 dollars in bank fees from Amazon continually charging my account for something I paid for. So I will not be going through my emails again. I am looking for my account to be cleared and for the 200 dollars in bank fees that Amazon caused to be returned to me ASAP!

Sincerely,

***************************
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the account which you are referring is currently active and there is no hold on it.

Regarding the charge of $200, we don't have option to process it from our end. As the concern team is working on it.

I request you to reply to that team so that they can work on it and help you with the further steps.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20046742

I am rejecting this response because:
i dont have a way to get ahold of that team. I have not received any other emails from any other team.

Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the account which you are referring is currently active and there is no hold on it.

The team shared you the email on Thursday, May 11, 2023 at 8:06 AM (PDT) to your registered email address.

However you can contact your bank to raise the dispute for the charges you are referring to.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 20046742

I am rejecting this response because: Amazon is not reading my responses. I literally have told them I never received this email they are talking about and requested it be resent to me but they keep saying that I got the email. Please have this email sent to me. Also my bank has told me that I have to go after Amazon for the fees that they cause by continuing to charge my account for something I paid for through their collections company TRS.

Sincerely,

***************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam, I am writing to kindly request your assistance in forwarding the attached Plan of Action (POA) for my deactivated seller account to appropriate Amazon Team. I fully acknowledge that I have violated Amazon Policies, and I take full responsibility for my actions.Despite my mistake, I have a deep appreciation for the Amazon platform and the opportunities it provides for sellers like myself. I genuinely believe in the value of conducting business on Amazon and I am committed to adhering to its policies going forward.In the attached POA, I have outlined my sincere intentions and future steps to rectify the situation and prevent any similar violations from occurring again. I have taken this opportunity to thoroughly review my business strategy and make necessary improvements to ensure compliance with Amazon's policies.I kindly request that the appropriate Amazon Team carefully reviews my POA and considers granting me one more chance to continue selling on Amazon. I assure you that I will diligently abide by all policies and regulations moving forward.Thank you for your time and consideration. I sincerely hope for a positive resolution.Best regards,***************
Business Response
Date: 05/14/2023
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.com
Seller Performance

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