Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order with business 25 days ago. Amazon has repeatedly (5 times) canceled the order. Will not refund- only to an Amazon Gift Card. When I place an order they cancel and say they will refund but only to Amazon card.... cannot get help. I have spent over 8 hours on the phone trying to resolve issue. Have also been assured an 3 occasions that the issue qas being escalated with no respnse.
Business Response
Date: 05/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7456818-8089835 & ***-6101933-5524216 regarding the refund for the items.

Based on the order details of order #***-6101933-5524216, the refund of $45.46 is issued back to your original payment.

But as we can see the order #***-7456818-8089835, the order placed using the gift card balance then the original payment will be gift card which was refunded back.

In this case the used gift card balance cannot be refunded back to the card.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an expensive perfume and it says delivered I never got it. I contacted customer service. They told me not their problem contact ***** **** says to contact Amazon. Ive spoken to my neighbors. No one has received my package. The customer service said not their problem that when I buy from Amazon it isnt their problem if a package is lost or stolen. This was an almost $100 perfume.
Business Response
Date: 05/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1114307-0569020 as you mentioned you didn't received the item.

Were sorry to hear that you havent received your item(s) from order #***-1114307-0569020.

Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20044839

I am rejecting this response because I paid for an item. I should either receive my item or get a refund. If I sold something to someone I would be responsible for the item until the buyer received the item.
I have contacted **** and they say contact you. It looks like no one wants to take fault, but you do want to take my money.

Sincerely,

***************************
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain about the customer service regarding my ********************** account ************************ , which was placed on hold after making several purchases on March 4th using my gift card balance. I was asked to provide proof of ownership of the gift card to unlock my account. This did not make sense because those balance came from returning refunds and I have no receipts or transaction records related to the balance. Instead, I submitted screenshots of email confirmations for the returns and refunds as an alternative form of proof. Subsequently, I received another request for further documentation, to which I provided my bank statements as evidence of my most recent purchase method. Despite my efforts, I was informed that my payment could not be verified. My account remained frozen. After that, when I tried to sign in my account, I would get this message: More Information Needed - The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.I have repeatedly called Amazon's customer service, but the representatives I have spoken to always claim they are unable to access my account and can only forward my information to the "account specialists." Unfortunately, I never had an opportunity to talk to a real account specialist. I could only contact them via email and continued receiving same automated emails from them, which never provide any actionable steps for unlocking my account.I believe that there has been a mistake in this situation, and I am seeking assistance in regaining access to my account. My account still contains approximately $100 in balance and two months of Prime membership, which I would like to have restored.
Business Response
Date: 06/11/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com

Customer Answer
Date: 06/13/2023

Complaint: 20044669

I am rejecting this response because I am not asking for refund. I just want my account back. Or at least getting access to the previous purchase history and digitial library.

Sincerely,

****************
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been accused by a brand of selling counterfeit items on Amazon. The sales for these items were low, and Amazon is not accepting my sourcing and invoices. My trouble is that the brands so-called proof does not include enough information for me to be convinced that the items they claimed they received from our warehouse. The brand has sent documentation to me, that I sent to Amazon, asking for money to remove the violations. This level of extortion seems to be acceptable to Amazon. I am looking for your help to get Amazon to work with me and investigate the claims against my account. These items, which I was accused of counterfeiting, are readily available in dollar stores around the country. These products are inexpensive and readily available, counterfeiting would be counterintuitive. Extortion is illegal. At least I thought it was.
Business Response
Date: 05/12/2023
Hello,

We have reviewed this seller's account and require more information to complete our review.

We have requested the necessary information from the seller via email on April 13, 2023.

Sincerely,
Customer Answer
Date: 05/12/2023

Complaint: 20044535

I am rejecting this response because:
I have supplied this many times. Amazon is seemingly ignoring me in favor of the extortion by a brand owner for dollar store items!!

Sincerely,

***********************
Business Response
Date: 05/16/2023
Hello,

We have reviewed this seller's account and require more information to complete our review.

We have requested the necessary information from the seller via email on may 16, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been accused by a brand of selling counterfeit items on Amazon. The sales for these items were low, and Amazon is not accepting my sourcing and invoices. My trouble is that the brands so-called proof does not include enough information for me to be convinced that the items they claimed they received from our warehouse. The brand has sent documentation to me, that I sent to Amazon, asking for money to remove the violations. This level of extortion seems to be acceptable to Amazon. I am looking for your help to get Amazon to work with me and investigate the claims against my account. These items, which I was accused of counterfeiting, are readily available in dollar stores around the country. These products are inexpensive and readily available, counterfeiting would be counterintuitive. Extortion is illegal. At least I thought it was.
Business Response
Date: 05/15/2023
Hello,
We have received seller's submission but they do not have sufficient information to reactivate their account. An email was sent to them informing them of this decision on todays date.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/15/2023

Complaint: 20044519

I am rejecting this response because:
They have not emailed us anything and are holding over $70,000 in funds unjustly. How does a large company get away with stealing from small business as us, this is has caused us such sorrow and verge of bankruptcy

Sincerely,

Heysel ******
Business Response
Date: 05/21/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-7-18.
Merchant Credit Team Amazon.com
Business Response
Date: 06/03/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-07-18.
Customer Answer
Date: 06/07/2023

Complaint: 20044519

I am rejecting this response because:
We made an error in providing the correct invoices, if Amazon looks at our history in almost 4 years we have not had any complaints or any adverse issues that will justify the account closure and justify amazon withholding $72,000 in our funds. if the issue was just 1 listing the sales from that listing was not that much and not $72,000, we are requesting amazon to look at our account as a whole not just this particular listing and or issue. we have a great track record for almost no issues in dealing with amazon or customers, we have never had a account deactivation prior to this incident. please look at our entire account history

Sincerely,

Heysel ******
Business Response
Date: 06/12/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022/7/18.
Seller performance team Amazon.com
Business Response
Date: 06/15/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022/7/18.

Seller performance team Amazon.com

Customer Answer
Date: 06/21/2023

Complaint: 20044519

I am rejecting this response because:.000
Although the account is closed they have no right to keep $70,000 in funds, the error on our part was in a transaction that was a few thousand dollars we had no issue it was just a clerical error I do not agree with amazon accusing us of fraud issues this was not the case just a clerical invoicing issue. and if they do not want to reactivate our account that is there business decision but we are requesting our funds to be released to pay vendors and debtors

Sincerely,

Heysel ******
Business Response
Date: 06/25/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Seller performance team Amazon.com
Business Response
Date: 07/01/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 06/29/2023.

Regards,
Amazon
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ctt dryer and upon delivery it was damaged visibly I am now being told that they cant do anything for me as the package is marked delivered but I did not accept the package due to the damage and now I am literally out 318-320$ I was told first a replacement isnt an option but that a re**** is the only option and after I agreed to just take the rep **** ****** then says oh I cant re**** you S the package is showing as delivered in our system Im so fed up with this c*** there is to much money wrapped up in this for me to just say eff it and not care I want the replacement dryer or the money back to buy the dryer and the next item I expect to be in excellent condition no damaged items will be accepted and it seems that by not accepting a item that I then lose my money
Business Response
Date: 05/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20044417

I am rejecting this response because: I am able to provide my proof of purchase and I will also add ****** from the **** I spoke to last informed me that I needed to file a police report and it must state that the dryer was stolen I said no maam I do not make false police reports I told you that I did not accept the item and that the *** driver took the dryer back out the door and to his truck with him and that I in Fact know that it went with the *** driver and not that it was stolen. That woman really made me mad telling me to file a police report saying it was stolen I dont know what kind of individuals yall are hiring but I can assure you that this one was not a honest person and I have even took the time to look up the return refund policy on major appliances and Im going to leave you the paragraph thats in regards to my purchase a Major appliance purchase and a dryer is such of a major appliance purchase it clearly states that if you see damage to open with the driver present and if its damaged do not accept the delivery in order to have Amazon immediately refund it or immediately send out a replacement. I DID NOT ACCEPT THIS ORDER OF THE ***** DUE TO THE VISIBLE DAMGE TO THE ***** IT WAS ABLE TO BE SEEN DUE TO THE *** BEING DAMAGED THAT LEAD FOR ME TO SAY HEY LETS OPEN THIS TO SEE IF. ITS DAMAGED AND AFTER THE *** WAS OPENED THE DRIVER AND I BOTH OBSERVED THE DAMAGE AND TEHE DRIVER TOOK THE ***** WITH HIM I REFUSED TO ALLOW HIM TO LEAVE THE ***** DUE TO THE STATEMENT ON AMAZON MAJOR APPLIANCE PURCHASES I WAS EXPECTING FOR THIS TO BE REPLACED IMMEDIATELY SINCE IT CLEARLY ****** THAT ON AMAZON IVE DEALT WITH NOTHING BUT PROBLEMS AND THIS ***** WAS SOLD AND SHIPPED BY AMAZON NOT ANOTHER PARTY SO TELL ME ARE YOU GOING TO STEAL MY MONEY FOR SOMETHING I DONT HAVE CAUSE THAT IS A POLICE REPORT I CAN HONESTLY MAKE

Sincerely,

*************************
Business Response
Date: 05/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information and I'm sorry for the inconvenience caused due to the item you received in damaged condition.

As there is no replacement available, I've created return for the item to get the refund using **********.

The carrier will come and pick the item and once the item received at fulfillment center the refund will be processed.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 20044417

I am rejecting this response because: Ive already explained this I dont know how many times this item was never left with me as I rejected the delivery the dryer left with *** on the truck the same day they attempted to deliver I seen the damage it was visible as the box was damaged so I told *** to take it back I was not accepting it

Sincerely,

*************************
Business Response
Date: 05/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the complaint details, I see that you already working with the investigation team and the team requested you for the report to be shared.

The team sent you the email on Wednesday, May 17, 2023 at 10:24 AM (PDT) and requesting you to reply to that with all the information.

I request you to reply to that email so that the team will investigate and take action.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2023 this company decided to close my account with no explanation like if I was a criminal, requesting my statements which I provided and now they are holding more than 400 dollars that I had on my account as a preloaded cash to make future purchases and also I have 5 items that must be returned, together with 3 items they charged to my card and havent arrived. Basically they are holding my cash money not providing me with the items or services and not allowing me to return what I dont need. I feel robbed because i keep call every ********************************************************************************** the past 10 days i been calling the ************** to get instructions on my money.
Business Response
Date: 05/24/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 24/5/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for helping me out they did everything so fast in simple tanks to your job, I truly appreciate your service.

Sincerely,

***********************
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint regarding a dispute with Amazon regarding a missing package and a reversal of a credit charge. On December 23, 2022, we placed an order for six Amazon gift cards, each $100, totaling $600. Amazon claimed that the package was delivered on the same day with a delivery photo, which actually matched the doorway of the building (**********) across the street from our building (**********). However, we could not find the package anywhere, and we suspect that it was either missing or stolen.We contacted Amazon customer service via online chat many time, and they once sent an email to request that we file a police report. I filed the report on December 28, 2022, and sent it back via email on January 1, 2023. However, due to insufficient police personnel, the police report remains in an active state rather than being marked as complete, as requested by the Amazon representative for the validation.In addition, we also contacted our credit card company, Discover, to dispute the transaction for non-delivery, and the charge of $600 was initially credited. However, Amazon replied to Discover, claiming that the package was delivered based on their documentation, and the credit was reversed on April 20, 2023.We noticed that the charge of $600 appeared again, and we contacted an Amazon representative today (on May 10, 2023), who told ** that we should have contacted them within 60 days, and over that time period they cannot validate the police report and can do nothing now. We are disappointed with Amazon's lack of resolution in this matter, and we would like a full refund of the $600 charged to our ****************************** account: ********************************* order #: 112-6201187-6214600 Shipped by: Amazon Payment method: ********************* (my wife)'s Discover It credit card ending in ************************************* this matter.
Business Response
Date: 05/23/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately its too late to take any action on the order. I see that there was no correspondence from January to May 2023. We are unable to take any action as of now on the order.

As you have already worked with the credit card company, you will need to work with them further on this issue and they should be helping you as per their policies.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20043072

I am rejecting this response because: Amazon falsely claimed that there was no correspondence from January to May 2023. Contrary to their assertion, I can provide evidence to support my claim that there was ongoing communication during this period. Specifically, I would like to bring the following facts to your attention:

Firstly, after I disputed the non-delivery with Discover, a credit of $600 was issued on my January statement. However, in March 2023, I noticed a credit reversal of the $600 on my credit card, indicating that Amazon had acknowledged the issue. Responding promptly, I immediately contacted Amazon via online chat on March 21, 2023. The Amazon representative assured me that they had escalated the issue to the concerned team and that I would receive a response within 24 hours. I have attached a screenshot of this conversation for your reference. Despite the representative's assurance, I did not receive any further email correspondence from Amazon. Nevertheless, I believed that the concerned team had already resolved the problem, as the $600 credit was reinstated in the subsequent credit card statement.

To my surprise, on April 25, 2023, the $600 credit was reversed once again to my credit card balance. Both Amazon and Discover refused to accept my dispute, leaving me responsible for the payment of $600 for goods that were never received.

Given these facts, it is evident that there was ongoing correspondence and attempted resolution of the issue between myself and Amazon. The repeated reversals and re-disappearances of the credit demonstrate a failure on Amazon's part to effectively address the matter and provide a satisfactory resolution.

Therefore, I kindly request the Better Business Bureau's intervention to reevaluate Amazon's response and assist in achieving a fair resolution. It is my belief that Amazon should take responsibility for the misdelivered and missing package and the subsequent charges, as I have made every effort to comply with their requests and follow the necessary steps.

Thank you for your attention to this matter. I trust that the Better Business Bureau will conduct a thorough review of the provided evidence and facilitate a just resolution in this dispute.

Sincerely,

**********
Business Response
Date: 06/04/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can understand your disappointment.

However as mentioned, its too late to take any action on the order. We do not have any option to issue refund in this case. As mentioned earlier, you may want to work with your bank in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20043072

I am rejecting this response because: Amazon's assertion that it is now too late to take any action on the order and their claim of not having the option to issue a refund is not acceptable. I would like to address the following points:

1. Despite Amazon's suggestion to work with my bank, I have already contacted my bank regarding this matter. However, they have informed me that the issue should be resolved directly with Amazon, and they are unable to provide further assistance.

2. Amazon states that it is too late to take any action on the order, but I firmly believe that a resolution should still be pursued,especially considering the ongoing correspondence and evidence that I have provided.

3. I have diligently followed Amazon's instructions throughout this process, including filing a police report and promptly providing all requested documentation. Despite my efforts, the issue remains unresolved.

Given these circumstances, I kindly request the Better Business Bureau's intervention in reevaluating Amazon's response and assisting in achieving a fair resolution. It is my firm belief that Amazon should take responsibility for the misdelivered and missing package, as well as the subsequent charges.

Thank you for your attention to this matter. I trust that the Better Business Bureau will thoroughly review the evidence presented and help facilitate a just resolution.

Sincerely,

**********
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have call now 5 times to return an item and cant get this resolved I have spent hours dealing with this and would like a call from the corporate office regarding this my number is ************. Amazon customer support has been terrible to me and has hung up on me. This needs to be fixed.
Business Response
Date: 05/12/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your return request and have reviewed the issue in detail. We regret any aggravation when you reached ** on this issue.

We have been contacted from this account recently regarding Order ID: *******9370-0585850, a free prepaid return label was issued on Thursday, May 4, 2023 and Monday, May 8, 2023.
You may also be able to locate more options to return from the order details page on your account. In case you need more assistance, feel free to reach over call or chat 24/7.

I hope this helps.

Regards,
Raman R.
Amazon.com Customer Service
Customer Answer
Date: 05/15/2023
If you go back to listen to all calls the last call as told to me that there were two other labels created and then canceled the same day. I was told I dont have to be home to leave it out my door like I did for a week and on the last call I was told someone has to be home to hand it over to the *** driver. I should not have to call this many time to return my items and then 5 calls later get told something completely different. The customer service department has told me everything wrong. I not happy with having to call numerous times spending hours on the phone with customer support and leaving a package out on my front step for a week. I would still like a call from corporate office to talk to someone with all the issues Im having. ************.
Complaint: 20043068

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:05/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/5/22, we ordered a ***** ****** ($366.46 ) from Amazon to be delivered to ********** home in ******. Delivery date was 5/13/22 sent via email. When this date had come and gone, no tracking update was available on Amazon as the package was lost in transit. There was never any delivery confirmation as no ****** was delivered. We left ****** at the end of May due to a military relocation. I brought this up with Amazon after we settled at our new duty station. They said they were working on a refund and that they would contact me, but Amazon never followed up. I want a full refund of $366.46. The order number is 112-4970221-0799431. Thanks!
Business Response
Date: 05/12/2023
Hello Mama,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the order was placed on Thursday, May 5, 2022. Unfortunately its out of 30 days return time. Also the tracking information is no longer available with either Amazon or the ***** We are unable to take any action on the order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************

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