Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return a dress to Amazon and the did not refund it to my Affirm account.
Business Response
Date: 05/16/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/16/2023

Complaint: 20053269

I am rejecting this response because: the order number is in the screenshot if you would have reviewed it thoroughly. See the copy of the two screenshots that I just sent you to show you what the order is. The order set is completed and returned and you did not refund my money to my account. The order number is 114905-00799-616-238. Please refund my account immediately from my return.

Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order details.

I can confirm that the return is now complete and refund has been processed on Thursday, May 11, 2023 at 6:06 PM (PDT)

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submit to you my complaint against the Amazon company on application No. 114-1470585-1344234 which contains the product ******** Galaxy Note 10+, 256GB, Aura Black - Fully Unlocked (Renewed)) I have been in contact with the company since October 7, 2022, as the amount of the request is worth $ ****** *********** returned the value of only $ ****** and withheld the value of $ ****** on the pretext that it was the deposit of import duties to my address in *****, and this argument is invalid because the shipment and my order did not leave the land and warehouse of the shipping company in *************, as the shipping company informed me that it would not be able to deliver the order My address to my address specified on the shipment, and this was all on the date mentioned above, and since this date I have been trying to get my money that Amazon has reserved, but I did not get more and more stalling only,After 180 days have passed, they contacted me via e-mail telling me that they tried to return the money. To me via the payment card that I used to pay for the order, but the bank refused and asked me to choose to return the money via bank check or gift cards and to reply to them on this mail, but it was a surprise that this mail does not receive any incoming mail and customer service cannot take any action that would Returning the money to me and refusing to return the money through another payment card of mine, as the original card had been suspended because it was lost, but it was refused by officials and Amazon customer service representatives.For 8 months I have been struggling to get my right and I have endured being insulted, lied to and given misleading information and false promises. I have been suffering psychologically and intellectually since the beginning of that problem until now. I pray and pray to see the day when this problem is resolved.
Business Response
Date: 06/21/2023
Hello Mahmoud,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive full refund on returned item. We have reviewed your Order but unable to refund it to Original payment method.

Rest assured, we have processed refund to your Gift card balance of amount $240.86.

You can view your balance and usage history in Your Account here:
*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Abo ****
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 25, 2023 I purchased an electric scooter from Amazon. Order : #***-7960341-6221848. Upon trying it, we multiple times encountered that latching mechanism can unlock unexpectedly, white scooter is driving, creating a dangerous situation on the road, considering that the scooter just folds. As well as it being really hard to unlock or lock the scooter, the mechanism seemed to be very stiff. On April 8, 2023 I requested to return item, amazon sent me a label, however, when printed label, it appeared that there was no pre-paid postage and I had to pay for it myself. I called and check why I have to pay for a defective item when amazon saying returns are free, agent wasn't able to answer why, saying that possibly they may have no vendor in the area to accommodate bigger items returns( I don't get it,how is it different when shipping to me you can send it no problems). Agent told me, that upon receiving item I'll be refunded the shipping, just need to send proof of payment. Checked with local Canada post, quote was almost 200CAD, then online found a good quote from ***** ground. Shipped on Apr 11.- Confirmation received from ***** about delivery on Apr 14. Checked day after amazon, still no change, shipping is pending. Called, they gave me run around, saying that they don't know where item is because I'm the one shipping it. When offered tracking number, they refused to take it and insisted that I have to wait 30 days before they will look into it. 30 days passed, no updates, no refund. Called again, agent (******************) said that they can see that item was received but box hasn't been checked yet and they can't process a refund and I need to wait. When asked how long, they don't know. Asked if it will take a year that still ok, they said, hopefully not, but we don't know. Asked me to submit shipping receipt and tracking number, I did that last night. I don't understand, their website says that a refund will be processed 7 days after receiving it and it's month
Business Response
Date: 05/30/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Wheelspeed Electric Scooter, *****KM & 25KM/H(Pro Ver. ***** KM & 30 KM/H) Commuting ********** 350W Motor(Pro Ver. 400W) Foldable with Suspension.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that a refund of CDN$ ****** has been issued on Friday, May 26, 2023, CDN$ ****** will be credited to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. Since the order was partially paid for by gift card, CDN$ 150.00 will be returned to your gift card balance in 2-3 hours.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:05/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An item got delivered to an old address on file and contacted Amazon they delivered it after I asked them to cancel it, Order #***-2023868-4557002. I live in another state and had to fly to ** to return this the item shows as per *** that is in their possession and now they are saying they won't refund me for another 90 days. I do not have the item, they took my $ I just want a refund as I requested and sent the item back. I wasted time and $ to get a refund for an item they failed to cancel
Business Response
Date: 05/16/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item BOUNTECH Inflatable Water Slide, 6 in 1 Giant Water Park for Outdoor Fun with Climbing Wall, Splash Pool, Water ******, Water Slides Inflatables for.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by 6/12/2023, please write back so we can find out what happened.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/20/2023

Complaint: 20053118

I am rejecting this response because:
they have had the packages for 2 weeks now and keep telling me it takes **** days now 30 days whats next ? Next year, the items are in possession of amazon as per *** tracking #1Z8Y5R462643664452 it has never taken Amazon this long to refund items in the past. I want my refund for the items Amazon has in their possession now for the amount of $487.89. Their website says return started meaning they want to make it like these items were never returned usually it says return in progress. I am so upset with them from day one they rejected the cancellation when requested and made me drive 2 hours to retrieve these items so do I submit a bill for my time and gas to Amazon ? They also wanted me to file a police report from the would've of canceled the order of the items none of this would be happening.

Sincerely,

***********************
Initial Complaint
Date:05/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/24/23-ordered 2 HDMI mini's along with 2 ****** antennas.At the same time same order form.On 4/27/23.Got email stateing delivered.my HDMI's came that day to my correct address in *********.My antennas got delivered to my old address.Why? Both ordered at the same time/same order.Talked to them they would refund **** told them no because it already went through the bank.I WANT MY ANTENNA'S with my correct address in ********* on them Not **** Ave In ***** would appreciate some help getting my merchandise.I will never order from Amazon again...! They had the correct address because I received the one package.Can you help me?
Business Response
Date: 05/15/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unless until there is input from the customer, the address isn't selected by the system. While I understand you are unaware of it, the only option for a refund is by returning the item back to **. I would request you to please give it a try and contact the person in the old address to see if the item can be returned.

Unfortunately there is no other option from our end to issue refund as the item isn't considered lost in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 8, 2023, I placed an order with Amazon com (Order #***-0488733-3905035). Shortly after placing the order, I recieved an email saying my account was temporarily on hold due to unusual payment activity. For this order, I used 3 gift cards that I had purchased. I was told that I needed to provide proof of ownership for the cards. I provided everything requested and each time within an hour or the request. Despite providing the information, Amazon has closed my account and will not provide a reason or a refund of the $250 in gift cards.
Business Response
Date: 05/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-11
Customer Answer
Date: 05/27/2023

Complaint: 20052621

I am rejecting this response because: I submitted all required information bad documentation requested by Amazon.
If Amazon was awaiting information or documents from me, they would not have permanently closed my account.
********************** should refund me the amount of money that was held in my gift card balance or reinstate my account.

Sincerely,

***********************
Business Response
Date: 06/06/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6 June, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:05/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The driver put the package right behind my vehicle in my garage where I could run it over. There is a warning sign purchased from Amazon clearly warning the driver not to do this. The driver had a choice but decided to refuse instructions.I have pictures of where the item was placed and my instructions advising not to do so. I would like to have a $20 dollar credit. Please note that each time this happens I will put in a new complaint to have this behavior corrected.Order number is: 111-7771910-5583422
Business Response
Date: 05/16/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned department so that they can work on future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20052550

I am rejecting this response because:
The company did not acknowledge my request for a 20 dollar credit for their failure. If this complaint is closed without resolution it will go to the ** and ** Attorney generals who have been eager to see an issue through until closed.

Sincerely,

**** De *****
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig and Amazon sent me the wrong wig claiming I sent them the wrong return. I received Star wrong product to being with. Then theyd bet an email asking me for more info then said the email was sent in error so I cannot respond. I would like a store credit or my money back. As I purchased a n item received the wrong item. If I sent the wrong item where is it and where is the photo? Their website says they will return the return snwt product if this should happen please see attachments. Then they claim they discarded what I returned. I just want my plenty bac pleas e
Business Response
Date: 05/15/2023
Hello Iriech,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It appears we received bundles of blonde extensions in the correct item packaging instead of the correct item, "***** 10A *********************** 13X4 Lace Front Wigs Human Hair Pre Plucked with Baby Hair for Women ********* Remy Hair Curly Auburn Brown ******** Human Hair" , in your return of order #***-9369885-5035427.

We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

***********************************************************************************.

The return window expires on May 26, 2023 (11 days left). After this time, we're no longer able to accept the return of the correct item.

If you believe that it's incorrect, and that you did return correct item, you're able appeal the decision. To appeal, please reply to the email you received on Monday, May 8, 2023 with the Subject Line Your Amazon.com orders - please read advising you of the issue with your return. The specialist team contacts you within 3 days (72 hours) once your email is received.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20052417

I am rejecting this response because:
I RETURNED WHAT WAS PROVIDED TO ME THEN THEY TOLD ME THEY EMAILED ME IN ERROR. NO ONE IS ANSWRRING MY APPEAL EMAIL
Sincerely,

Iriech Washington
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Said they would refund me for apps in total of $264.78 said they attempted to send to bank bank had nothing saying so on Feb 11 2023 Made multiple calls last person on March 20th *********************************************************************************** 6 to 8 weeks it's been 8 weeks now I'm getting told there's nothing to do and I just want my refund back I have all the email proof the supervisors are all telling me something different I'm getting sick of the run around I would even take an account credit even though my cash back would be alot better in this current economy a trillion dollar company can't refund me $264.78 4 months of this
Business Response
Date: 05/26/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand from your email that you could not received the 22 refunds of the amazon app-store purchases applied on Saturday, February 11, 2023. Usually the refunds take with 3 to 5 days to be applied to your bank account.

I was able to check your amazon account and I can confirm that there were 22 refunds requested on Saturday, February 11, 2023 for all the app-store purchases with a total amount of $ ******, however all the orders refunded are showing an message about the refunds. The message says that the refunds were hard declined by the bank, for that reason the refunds did not go through.

Now we are aware about the inconvenience and we need to gather information from the back to verify why the refund were not applied.

Please contact the bank to ask information about your bank account related to the bank card were you got the charges. We are only able to apply the refunds to the bank card that was charged. If somehow there is something bad with the card, the card was disable, the bank card has restrictions or the bank account was closed the bank won't allowed ** to apply the refunds.

In this case we need to obtain all the information possible from the bank to verify why did not allowed ** to apply the refunds.

Note: The refunds could been applied within 5 business days. Please let the bank know that information.

If you need any additional support, you can reach out by replying directly to this email.

Looking forward to hearing from you.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. 05/08/2023 I ordered my daughter's birthday product "ZOTAC Gaming GeForce RTX **** Ti Trinity OC DLSS 3 12GB GDDR6X 192-bit 21 Gps PCIE 4.0 Gaming Graphics Card, IceStorm 2.0 Advanced Cooling, Spectra 2.0 RGB Lighting, ZT-D40710J-10P" for a total of $833.01, ORDER NUMBER 114-3504835-2317006. Unfortunately, immediately after the money was debited from my card, my account was temporarily blocked due to unusual activity that I did not do. At the moment, the money has been debited, the goods have not been sent, the support service cannot help, since my account has been blocked. I paid money but did not receive the goods. Please help me solve my problem.
Business Response
Date: 05/17/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 05/17/2023

Complaint: 20052253

I am rejecting this response because:
I did not receive my item and I didnt receive refund. Please help me!

Sincerely,

****************************
Business Response
Date: 06/07/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 5/15.
Funds in your account will not be disbursed.
Sincerely,
*********
Amazon.com

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