Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,545 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29 I ordered 4 sleeping bags. When they arrived on May 1st, I could tell they were way too small. I put them back into the box they arrived in printed out my label and sent them back with in an hour after they arrived. They only refunded one out of four. They then told me that there were two orders ,one of one and one of four. Funny thing, they all came in the same delivery box and they were all ordered at the same time. How was I supposed to know someone had broken up the order? I have called about 7 times. Everytime I was told they would escalate my refund. Every time the status never changed. I called today and was told that I had to wait 14 days. I am livid. They made a mistake and I am being punished for it. It is now day 10. They have gaslighted me for 7 calls. I just want my entire refund.
Business Response
Date: 05/15/2023
**************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that a full refund has already been issued for the order.

Saturday, May 13, 2023 $77.21 +
Wednesday, May 3, 2023 $25.74
Total : $102.95

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While using a digital credit to purchase a film I was charged a different price from the listed price instead of $10.40, the charge was $14.99. In the checkout process it said the promotional credit could be applied, but there was no indication of the total charge and no ability to apply the promotional credit before the purchase was completed. When I contacted customer service they said without proof nothing could be done. I mentioned other films I had looked at showed a different price, but the agent said nothing could be done. They also mentioned if I cancelled the order, Id lose all the promotional credits. This is like a bait and switch and highly deceptive practice.Attached is a picture of another film I was exploring purchasing with the promotional credits listed for the same price.
Business Response
Date: 05/16/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

****, the price of the item keeps changing and its normal. The price change you saw was pure coincidence. However, as a good will gesture, I've added a $5.00 GC for your future use.

Gift Card Balance: $5.00

You can view your balance and usage history in Your Account here:

*************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 6 orders that I have conformation emails on but do not show in my history. I need to know what I ordered for our corp accountant. I tried to call, got hung up on once. Got told multiple time there were technical issues and a 3d different person said they cant find the orders. I even emailed them copies of the emails i recieved I have been on the phone with different reps for over an hour and a half. Below are the order numbers. I just need to tell corporate what I ordered.111-0294976-3021079 111-8035161-0324234 111-1793128-4944213 111-7997174-7158603 111-3383165-3725039 111-5020422-1626615 Also the agent is REFUSING to escalate the call
Business Response
Date: 05/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

I've checked with our concerned team and the orders have been reinstated. You can now login to your account and verify the purchases. If you have any questions, we are always here to help.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon suspended my seller account (Seller ID: ************** for evading enforcement, but thats not what happened. My supplier sold me inventory that originally belonged to another Amazon seller and their account is suspended. I had no idea! I am a new seller, but I should have done a better job understanding the source of my inventory and vetting my supplier better. All of the Amazon support agents Ive spoken to say my plan of action is comprehensive, but my appeals continue to be denied. My plan of action explains *** stopped sourcing from my previous supplier and I intend to sell in a new category altogether. I even made my first purchase from a new supplier and gave it to Amazon as proof of new sourcing. How can they hold my funds and deactivate my account for a reason that is blatantly untrue?
Business Response
Date: 05/16/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-5-16.
Merchant Credit Team Amazon.com
Customer Answer
Date: 05/16/2023

Complaint: 20051710

I am rejecting this response because: The information HAS BEEN provided and is not adequately being reviewed. I have spoked to Account Health on multiple occasions who have also confirmed that I have adequately addressed the issue and yet the account remains and inactive and Amazon continues to hold the funds that are rightfully mine. Please fix this and make it right!

Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello,
We are unable to reinstate this seller at this time, as the seller does not meet our policy requirements.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/22/2023

Complaint: 20051710

I am rejecting this response because: If you are unable to reinstate the account, please release the funds that you are illegally holding of mine.

Sincerely,

***************************
Business Response
Date: 06/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 06/02/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned 3 items back in January to amazon due to the item description not matching what I was buying and I was refunded back in January by amazon and the amazon associate on the online chat confirmed they received the item in their warehouse and processed me the refund. Now, 5 months later Amazon has charged my credit card for those 3 items saying they never received it which is ridiculous to say 5 months later because now it looks like someone in the amazon returns center stole my items that I returned and they waited this long to go and charge me almost half a year later and also they confirmed it was received back in January so how can they do this to a loyal prime member customer. I also returned an item last month for the the same issue and they are saying they have not recieved the correct item when they sent me the wrong item to begin with and that is why I returned it. I tried to contact their manager but they say there is no one higher than an account specilist to speak with and the account specialist is no help and just says they cannot reverse the charges. Amazon is acting fraudulent with these actions towards customers and I need help please to resolve this. Below are the order numbers that relate to this complaint order #***************** order#***************** order#***************** order#*****************
Business Response
Date: 05/25/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

112-7096021- ******* - $25.03 was charged as we have not received the return.
112-3204562- ******* - $43.54 was charged as the item was not received and processed.
112-5733145- ******* - Not returned
112-0147908- ******* - $92.53 charged for not returning. Chargeback was resolved in favor of Amazon.

For the orders returned but not refunded, you will need to check with the carrier so that they can help you further. For the chargeback or the disputed amount, you will need to check with the bank.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item from Amazon on November 2022, for the amount of $450.90 and I spoke to them recently and they were willing to let me return the item due to a bunch of problems the item had. I returned the item and they received it on may 8th and then got an email today on May 12 that the item I sent them was wrong and they disposed of it. So I am down 450 dollars and no item. The order number is 111-8492231-1405017. They didnt show proof of anything and refuse to speak to me over the phone
Business Response
Date: 05/27/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 111-8492231-1405017.We have researched this matter and confirmed that the item returned is different from the originally shipped item.As per our policy the incorrect returns are destroyed.No further refund is due.In order to receive a refund the originally shipped merchandise must be returned.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:05/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging 7% sales tax for the ************, however the sales tax for **** is 5%. They are overcharging the customers and not paying the collected tax to the city. Once I identified that Amazon was fraudulently collecting the tax, I have repeatedly contacted them to ask that my account be credited the amount they are charging, to which they respond with a form letter detailing how and why they collect the tax; following their own informative link, it shows that they should be collecting 5%.They state using the 10 digit zip code will correct it, that is not correct the orders that have the 10 digit zip code do not.
Business Response
Date: 06/18/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to share your concerns surrounding the tax rate calculated on your orders delivered to your address in ****, ******. We apologize for any frustration you've experienced and have issued a refund of $5.82 which accounts for the over collection which occurred.

Additionally I've confirmed the correct tax rate of 5% is now being calculated on your orders.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 Suitcases were returned to Amazon, as per their instructions, at *** Store #********************************************************************-4425 on May 8, 2023. Tracking No. 1Z0W3R369037745948 was received by Amazon on My 10, 2023. A refund (incorrect amount) see below was issued on May 11, 2023.Tracking No. 1Z0w3r369037742692 never left the *** store. One week later, it only shows as "preparing for delivery'. Amazon will not honor this return as they haven't received the package although they have the proof that this package was returned at their specified location. I tried multiple times to explain this package NEVER LEFT the *** store, but they are claiming 1) check back in 30 days 2) you get the refund when we get the package. *** will not accept a customer claim that involves an ********************** return and they state I must file the claim with Amazon. Amazon says..."Too Bad." I'm paraphrasing, but they are penalizing me for what is an internal ***>Amazon problem. They are withholding my refund without addressing the problem that exists between *** and Amazon. I am requesting a full refund. Total amount charged $846.92 Currently Refunded Amount: $417.47 Remaining balance to be refunded: $429.45
Business Response
Date: 05/14/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item 1 x Travelpro Platinum Elite Softside ****************************cke-eol="1" style="font-family: Arial, sans-serif; font-size: 12.8px;">
I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
Our ************** hasn't yet received the package although the carrier has picked it up. You'll receive an update on the return once it's delivered and processed by our ***************]

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by 6/8/2023 , please write back so we can find out what happened.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a iron that was recalled. I was not offer and replacement or coupon. I was told to throw it away. ***** had no concerns for the risk the overheating iron could have put my family in. No manufacturer details provided just completely cut me off.
Business Response
Date: 05/25/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I'd request you to please help me with the order number so that I can help you.

Id also like to know if you have received any email from Amazon regarding the recall. If yes, please share the screenshot or the email which you have received so that it will help ** with the further investigation.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/26/2023
# 114-3076961-2224243
Business Response
Date: 06/01/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the item.

Unfortunately neither a replacement and nor a refund is possible on this order as its 2 years old. However, I've issued a $23.00 Gift Card.

You can see it in your account right away. I've forwarded the feedback to the concerned department for future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pack of acrylic markers on amazon and when they were delivered, the markers were either dried out or exploded. For safety reasons i had to dispose of them. I have spent hours on chat with amazon with no resolve. I keep getting referred to a "concerned team" who would refund the items plus a ***** promo credit to my account but I keep getting the same response. I have been assured by multiple reps and supervisors that this "concerned team" would resolve but they keep coming back with a return despite me being very clear due to safety issues they could not be returned due to immediate disposal needed
Business Response
Date: 05/15/2023
Hello *********,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Acrylic Paint Pens' purchased in the order #***-3108679-2479408.

I've reviewed the details of the order and see that a return is required for ** to refund the item. Without the item being received and processed at our returns center, we won't be able to refund the item.

We understand that you've already disposed of the item. At this time, we're unable to move forward with refund for this item.

If you'd like to return a qualifying item in the future, see the following steps.

To be eligible for a refund, we ask that you return the item(s) you ordered within 30 days of the date you received it. You can mail your package back using the return label provided in our ********************* (*************************************)

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20050935

I am rejecting this response because: I notified Amazon multiple times that the product had to be discarded for safety reasons sonce several of the pens were dried and the rest were exploded. I am looking for a amazon giftcard credit but i would prefer a refund at this point. But an amazon gift card would suffice. A manager also promised me multiple times it would be corrected and addressed since it is and was a safety issue. I am ok with a amazon gift card credit IMMEDIATELY

Sincerely,

*******************************

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