Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This service continued to charge me long after I canceled my subscription. When I went to cancel in the app I could not and all support services directed me to the app. I had to go onto my laptop track down the app via amazon on my computer and cancel it after a 15 min endless cycle of amazon customer service. I canceled this subscription probably a year ago and they continued to charge me then made it intentionally difficult to cancel again. They are without a doubt scamming lots of other people.
Business Response
Date: 05/16/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** reading the subscription charges.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number, charge ID or the subscription name pertaining to the issue for research. Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

We look forward to hearing from you soon.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/16/2023
Screen shot of id attatchef
Business Response
Date: 05/24/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm following up regarding your request to cancel your Kindle Unlimited subscription.

First of all, I'm sorry for any inconvenience this might've caused, and I hope I can address your concerns. I'm writing to confirm that your Kindle Unlimited subscription was cancelled on Wednesday, May 17, 2023, which means no more charges will be generated for it on your Amazon account.

As a gesture of goodwill, I've requested a refund of $119.88 for 1 year of your Kindle Unlimited subscription, to go back to the original payment method. Refunds are typically processed within 3 to 5 business days depending on your card provider.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

For more information, go to: ******************************************************************************

We appreciate your thoughts. Feedback like yours helps ** continue to improve the service we provide, and I've shared your comments with the appropriate team internally for their consideration in future plans.

Thanks for choosing Amazon.com and we look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for helping me.

Sincerely++,

*********************************
Initial Complaint
Date:05/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on May 8, 2023 Order# ***-8669471-4718651 Amazon Prime Membership Given delivery date: May 12, 2023 Now updated: Running late between May 13th to May 16th This is the third time that I ordered an item from Amazon under my prime membership that I pay a monthly amount, that has not arrived by the guaranteed date. Amazon is not honoring the Prime shipping, but still continues to do nothing about it. If Amazon is not able to honor their own mission statement and policies, Amazon should reimburse customers the monthly amount we are charged. With the constant increase in the Amazon membership price, things like this should not happen. Amazon should be liable to failing their customers.
Business Response
Date: 05/16/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your Order delays on your Prime account.

We value your feedback and we would share it with our logistics team to take appropriate actions.

As a goodwill, I've issued a refund of 50% of your Prime membership.
Successfully refunded **** USD against transaction D01-1154255-2224221.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to access my account for months. Every time I try to access my account, ********************** sends a verification to an old phone number. I then spend hours on the phone, and they don't allow me to access my account. The last 2 times I called, I tried to cancel my account, and they leave me on hold for hours. I am currently on hold with Amazon (trying to cancel my account), I've been on for almost 2 hours. A customer ********************** rep ****** in every once in awhile to tell me to remain on hold. She told me she had someone responsible for cancelations, but after being left on hold for more than 30 minutes, she told me that the person refused to cancel my account, and she is still trying to find another person.
Business Response
Date: 05/15/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you are not able to login to your Amazon account and your query pertaining to the account closure.

I apologize for the inconvenience that you have experienced in this case.

You can submit a request for ** to permanently close your Amazon account and delete your personal information once you have successfully logged in to your account. I've included the link below for account closure request ************************************************************************************

Please reply back to ** with the below information and the concerned team will reach out to you to help you with the Account login issues.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:05/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been steadily raising its different subscription prices. When it raised its Music subscription I canceled. Now its raising its Kindle Unlimited Subscription.With a view toward canceling, I signed into the Amazon shopping app and went to manage my subscriptions. Should be easy, my ************** is a subscription. Yet the page told me I cannot cancel using this method.So I called Amazons toll-free number. I could not get ahold of customer service that way. All I got was a recording saying words to the effect, Too many people are calling us. We cant talk to you now. The recording said nothing about when would be another good time to call.The recording suggested I use Amazons chat feature. I went there. And it only offered me categories about what my issue concerned. None related to canceling a subscription. That stopped me from proceeding with my issue.I want that Kindle subscription cancelled permanently now. I should be able to do that myself. My feeling is that people are tired of getting nickel and dimed by corporate *******. And Amazons subscription costs are just one example. They have raised prices without offering anything additional in return.As happened with me, this makes people mad and they cancel. I think Amazon got a ton of cancellations from raising its music subscription price. That happened maybe a month or two ago. Not wanting a repeat with its Kindle Unlimited subscription, it forestalled any cancellations by shutting off all methods customers need to use to cancel - - beginning with your subscription management, moving toward the phone, and finally at the chat. None of these methods are available. This is one of the most devious business practices I have ever come across. I am writing to Congress about it and to the federal government. Whos going to come forward and stop Amazon? Somebody needs to.
Business Response
Date: 05/25/2023
Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up regarding your request to cancel your Kindle Unlimited subscription.

First of all, I'm sorry for any inconvenience this might've caused, and I hope I can address your concerns. I'm writing to confirm that your Kindle Unlimited subscription was cancelled on Tuesday, May 16, 2023, and your account will not be charged at the new monthly price. While your subscription will no longer auto-renew, you will continue to have access to your benefits until your current paid period ends on Sunday, June 4, 2023.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

For more information, go to: ******************************************************************************

We appreciate your thoughts. Feedback like yours helps us continue to improve the service we provide, and I've shared your comments with the appropriate team internally for their consideration in future plans.

Moving forward, I'd like to get some more information about your experience to better understand what happened. If you wouldn't mind, I'd appreciate it if you could reply to this email with the following:

1. What type of device were you using to attempt to cancel the subscription (e.g., Android, iOS, desktop)?
2. Were you using the Amazon Shopping application or web browser to access the Your Memberships and Subscriptions page?
3. Did you attempt to access the Your Memberships and Subscriptions on the Amazon.com webpage? A link to this page was shared in the customer email.

We look forward to hearing from you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple watch ultra worth $868.91 on Amazon on November 29, 2022. ORDER # ***-9891030-1403419. But I chose to return it because it was too heavy. I decided to return it from the Amazon app in early December and had it picked up by **** The courier came to pick it up, confirmed that the contents were fine, and then left. The tracking number was 1Z67561Y2601157560 and it was then shown as delivered on December 9. After a week, amazon still did not give me a refund. I called Amazon customer service to ask what happened and they claimed they did not receive the package and told me to wait 14 days. So I waited 14 days, called and they still said they hadn't received it. So, I called *** and I asked for their supervisor who proved like they did that something had been delivered and also sent me an email proving that it had arrived included. Then I called to Amazon with this email, but the Amazon supervisor told me that the item had not been received. So I think Amazon lost the item themselves after the package arrived and then until now, they are not willing to give me a refund.
Business Response
Date: 05/15/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Apple Watch Ultra [GPS + Cellular 49mm] Smart *********************** Case & Green.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier has received your return package 112-9891030-1403419 - Apple Watch Ultra [GPS + Cellular 49mm] Smart *********************** Case & Green ****** Loop Small. Fitness Tracker, Precision GPS, Action Button, E, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

Since you haven't received the refund from our 60 day period from February 04,2023 we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi! Im an Amazon prime member for almost 3 years and quite happy with the service received. The thing Im being worried and upset is *** drop off returns where theres no way you can track your return and know when the package is delivered to Amazon warehouse. I recently purchased ******************************* enamel grinder order # ***-3051857-5641068 paid $127.74. As soon as I received it, I decided to return the item the same day since I wasnt satisfied with the quality of the grinder. I tried to create a return QR code and unfortunately there were no options other than *** drop off no label needed. The worst because I had to call Amazon 10 times once for another return to get a refund. Theres no tracking and *** guy told me that theres no way to track it other than contacting Amazon CS. Return period is 30 days!!! Is this a joke?! I tried contacting with Amazon CS for several times but no help. I have no intentions of waiting for a refund for 30 days. I dropped off the package like I received to *** and want my refund for this cheap quality grinder as soon as possible. Thank you!
Business Response
Date: 05/15/2023
Hello Gozde,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item MacKenzie-Childs Courtly Check Enamel Grinder.

I apologize for the inconvenience that you have experienced in this case.

I've forwarded the feedback regarding the return options to the appropriate team for further review on it.

You can track your return on the *** website ***********************************. Your return tracking number is: 1ZR9Y1900312575154.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, We listed against an ASIN at Amazon, B004ZZRM48. Amazon allows sellers to match against existing items when listing their inventory for sale. The owner of the brand filed a complaint with Amazon stating we infringed on their trademark, which is absolutely not true. Amazon policies allow seller to submit invoices when appealing such erroneous complaints. We have sent our invoices to Amazon, yet to date, our listing remains suspended. Having followed Amazons policies, were disappointed that this matter is not yet resolved and hope you are able to assist. Our merchant token is A1IZSD1S6WE00I. Can you please help us with this matter at Amazon?
Business Response
Date: 05/15/2023
Hello,

We have reviewed this seller's account and require more information to complete our review.

We have requested the necessary information from the seller via email on 5/15/2023.
Customer Answer
Date: 05/15/2023

Complaint: 20053456

I am rejecting this response because: we have already provided Amazon the invoices they requested, multiple times. We will send the invoices to them again now, and have attached them here in the complaint as well

Sincerely,

*****************
Business Response
Date: 05/25/2023
Hello,

We have reviewed this seller's account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/25/2023 13:19 PDT.
Sincerely,
Amazon.com
Customer Answer
Date: 05/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon **** my wife money with know care as if its ok.
Business Response
Date: 05/16/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** the regarding the charge on your Amazon account.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number or the charge id pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/17/2023
ACCOUNT Name *******************************-( **************** ****************** under amazon account the attachment statement is bing submitted as requested for Clarification if any other info is need please feel free to request again.

***************************** ************
*****************
Business Response
Date: 05/21/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail message that is copied below.

If you want to add someone to your Amazon household account please follow the below instructions.

Instructions for creating a household can be found on our Help pages, here:

****************************************************************************

In order to share content and select Prime benefits, both adult account holders need to authorize each other to use credit and debit cards associated with their Amazon accounts for purchases on Amazon.

Children can access digital content that the adults in their household allow on their Amazon device through ********************** Kids (formerly FreeTime). Children are unable to login to Amazon, share Prime benefits or share digital content other than what is made available by their parent through Amazon Kids (formerly FreeTime).

We look forward to seeing you again soon.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 05/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have contacted Amazon four times and over four hours pertaining to the below problem. Amazon promised twice I would get a full refund for the whole order for my frustration and concerns.1. Order 2. Two packages of oats for $15.98 3. Unique cleaner for $25.63 4. Arrowroot powder for $23.68 5. Total is $65.29 with free shipping.The total amount was paid upon check-out. Two weeks later when the seller decided to ship it, they tried to charge me over $27.00+ for shipping just for the oats. I contacted Amazon and they said they would suspend the seller, investigate them and refund me the full order amount due to the nasty messages the seller sent me and rudeness. I was a Prime member at the time and delivery was suppose to be within two days, I received it over two weeks later with no excuse other than the additional shipping charges. I do have the last chat recorded to notes if needed by you.Thank-You.
Business Response
Date: 05/26/2023
Hello,

We have denied the customers request for a refund as the product purchased in this order 114-2107805-6341016 did not have free shipping. Customer also does not have ********************** membership to avail free shipping.

Customer already raised a chargeback dispute on this order which has been closed in Amazon's favor by their card issuer. Kindly request customer to reach out to their card issuer for more information with regards to this reimbursement.

Sincerely,

******
Amazon.com
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The day of the transaction, 5/22/2022, I purchased a recliner that was full of dog hair and was ripped. I returned it but I never received the refund on my charge card. I've called, emailed, have provided all my bank statements showing I was never refunded the money. My order number is 111-804764276625820.
Business Response
Date: 05/21/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the item Casa ************************* LLC Rocker Recliner Living Room Chair in Bonded Leather, Brown.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $362.19 was issued to your original payment method Tuesday, June 21, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

We are unable to assist you further in this matter as its over 120 days old. Please contact your bank regarding this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance in this matter.

Regards,
Pratap.
Customer Answer
Date: 05/24/2023

Complaint: 20053274

I am rejecting this response because: I had attached with my complaint my charge card statement from my bank that shows all my transactions and nowhere is there a credit from amazon, it is in pure site if you look at the documents 4 pages of them. You can see the purchase, but you will not see the refund to my card

Sincerely,

************************;

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