Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,613 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8, 2023 My husband uploaded $215 worth of AMAZON gift cards my daughter got for her birthday. After my daughter tried to buy a few things that she wanted, AMAZON locked her out of her account took all her gift card money and closed her account and my daughters birthday was ruined because of this. I have called customer service every single day since April 8th and they keep saying i will get an email to discuss the matter. We never got an email my daughters account is closed no one will respond to us, I have called corporate they were no help and said they don't handle those matters. We sent copy's of the gift card's to amazon to show proof of purchase, and had a few family members that got her the gift card call amazon and they are not responding. The cards cant be used now. We have done everything we were supposed to do with no resolution and my daughter is still out all of her AMAZON gift card money not to mention that's all she asked for. I don't know what my next step is since I cant get a response from anyone on amazons side. I would like my daughter to get her $215 back rather an amazon card or a gift card, anything will work at this point because my daughter didn't get any gifts. My heart is broken and I will not give up, until amazon pays her back. We never even got a reason as to why they took her cards and closed her account. We have filled many appeals just like I was told and still nothing.
Business Response
Date: 06/01/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/1/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 06/06/2023

Complaint: 20059489

I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 06/08/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/6/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 06/08/2023

Complaint: 20059489

I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 06/29/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/29/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding my seller account. My account was deactivated due to identity verification issues, and despite multiple attempts to resolve the issue with Amazon's customer service team, I have not been able to reactivate my account.As an ********************** seller, I rely on this account for my business and income, and the sudden deactivation has caused me significant financial hardship. I understand the importance of Amazon's identity verification policies, but I believe that my situation has been mishandled by their team.I have provided all necessary documentation and information to verify my identity, and I have even submitted additional forms of identification in an effort to resolve the issue. However, despite my best efforts, I have not received any follow-up or assistance from Amazon's customer service team.I urge ********************** to reconsider their decision to My Deactivated stucked account and to work with me to find a resolution to this issue. I would greatly appreciate any assistance that the Better Business Bureau can provide in helping me resolve this problem.Thank you for your time and attention to this matter.*********,[***********************]
Business Response
Date: 05/17/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, i upload these documents already to amazon seller central and rejected too many times these documents are orignal and belongs to me i create this account on my *** Goverment issue ID which images is uploaded to BBB And i have also My ********* Goverment issue id And also have a business licesnse PDF is uploaded to BBB Amazon is Rejecting My documents whithout any reason thats why i change my legal Entity due to amazon not accepting my *** utility bills now i have uploaded My business license (********* FBR ) Business license ******************** Can check the details online on FBR.com profile inquiry business license number is ************* i dont know why amazon is not reactivating my account i upload these documents its orignal and verified Amazon.com is wasting my time i am a new seller and want to start my business on amazon i also uploaded the valid credit card screenshot which is alreasy set on amazon.com seller central Kindly request the amazon.com to Reactivate My account i have three small kids and my financial is losting day by day due to not available on amazon

Sincerely,

***********************

Sincerely,

***********************
Customer Answer
Date: 05/18/2023
Hello BBB COMPLAINT MY CASE AGAINST AMAZON.COM CASE ID: 20059457 is not Resolved Amazon.com Replied to my case application due to identity verification/ additional information Amazon.com still Reject my Documents Actually i accept amazon.com Reply application mistakenly i thought that amazon.com is needing my documents again for verification through bbb resolution but its closed and consider that the resolution is resolved i am still needing to reopen the case Thank you
Regards
***********************
Business Response
Date: 05/21/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/25/2023

Complaint: 20059457

I am rejecting this response because: This message from the amazon.com is not the solution whenever i submit my documents they simply send this email to me without any reason i appeal to bbb and want the reason from amazon.com and for yiur kind information i already submitted my documents to bbb before this message and also while filing thd complaint Thank you

Sincerely,

***********************
Business Response
Date: 05/30/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 05/31/2023

Complaint: 20059457

I am rejecting this response because: My identity documents is orignal and unaltered also a valid credit card is on amazon dashboard i already submit my documents but still amazon denied i want BBB to ask the Reason of decline of my documents The message coming from Amazon is one sided just tell me the reason of my documents that is rejected i just ask bbb to investigate Amazon.com perfomance team

Sincerely,

***********************
Business Response
Date: 06/09/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/9/2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 06/12/2023

Complaint: 20059457

I am rejecting this response because: The Amazon.com Reactivate My account On JUN 2/ 2023 in Documents verification But Recently They again close my account On Same Day in Error The email from the Amazon.com is below ( SCREENSHOT IS ATTACHED
You have a separate account Haris Traders 1 which was enforced for violating one of our policies. As a result, you may no longer use the SHEHZAD AND ** 1 to sell on Amazon.com
I dont know The Haris Traders 1 Account I USED My amazon seller account in laptop and also in mobile and i also used My seller Account in Computer Cafes Because of **************** Shutdown
i also send My Documents Again to Business Amazon.com that i have the only one account ORIGNAL SHEHZAD AND ** The Account Haris Traders 1 is Not Related to Me i denied But still The Amazon.com is Not Reactivating My Account I AM REQUESTING BBB AND ALSO AMAZON.COM THAT MY STOCK AND MY INVESTING IS WASTING DAY BA DAY KINDLY REOPEN MY AC**UNT
THANK YOU

How do

Sincerely,

***********************
Business Response
Date: 06/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/14/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/15/2023

Complaint: 20059457

I am rejecting this response because: i already submit the more required documents to amazon they still reject with no reason They relate my account to another persons account which i dont know amazon is wasting my timeand also bbb Kindly give me Relief

Sincerely,

***********************
Business Response
Date: 06/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this seller's access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller's account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,

**********
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a light up harness and it broke within a few weeks, contacted seller, they said they will send replacement as long as I return old one. I returned old harness and received new one. This was all last year. Just received an email stating I was being charged for harness because it was never received. Checked my credit card and I was charged for it. I contacted Amazon and spoke with 2 different people to have no resolution. They did not refund my money. Never had an issue with them until now but I want my refund. I pulled up the order for the harness and it ****** states at top we received this item. Not sure what the problem is. I want my money back.
Business Response
Date: 05/17/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the trouble you had with the order.

After reviewing the issue I've requested a refund of $28.61 for the order on Wednesday, May 17, 2023.

Refund get processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:

****************************************************************************************;

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon thinks order is fraud but is not. ordered Oct 2 2022 October 2, 2022 -$319.77 Order #***-1974639-2160230 Amazon Retail ** Amazon Gift Card used-$505.97 Order #***-1974639-2160230 showing I paid for order.Order #***-1974639-2160230 OnePlus 10 Pro | 5G Android Smartphone | 8GB+128GB | **** Unlocked | *****************Developed with Hasselblad | Volcanic Black, Price $825.97 April 16 2023 Hello,Order #***-1974639-2160230 OnePlus 10 Pro | 5G Android Smartphone | 8GB+128GB | **** Unlocked | *****************Developed with Hasselblad | Volcanic Black THE ***** THEY SENT ME IS FOR THE ****************!!!!I relayed your information to the team trained to handle this scenario.You should hear back from them in the next 1-2 business days.We hope to see you again soon. Best regards,******************Amazon.com called again 4/19, 4/20, 4/25, 4/26, 4/29, 5/3, 5/10, 5/12 and today 5/15 ALL I WANT IS CORRECT ***** OR REFUND thanks *****
Business Response
Date: 05/28/2023

Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about your order of OnePlus 10 Pro | 5G Android Smartphone. Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a body camera (Order # ***-1767693-0595432) and entered the full address ************************** The courier did not follow instructions and did not deliver to Apt 6A, so the camera was lost. I cannot retrieve it, someone stole it.I called the help line and they told me they cannot provide a refund. I'd like a refund please.
Business Response
Date: 05/28/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and Were sorry to hear that you havent received your item(s) from order #***-1767693-059543.

Based on the results of our investigation, we aren't able to provide a Replacement Or Refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/30/2023

Complaint: 20059035

I am rejecting this response because they didn't address my original complaint. The amazon delivery ignored part of the shipping address I had provided and just dropped off the package to the address that was closest. Bottom line, the package was NOT delivered to the shipping address I requested. If they cannot find the shipping address, then they should not deliver and contact the buyer.

Sincerely,

***********************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4-20-2023, I dropped off the return package at the *** to be returned to Amazon for a refund. Hey wait a patiently would felt like 2 weeks but today I discovered this nearly 30 days and I have not received a refund. I called Amazon to find out what's going on. They did not know where the package was and the young man attempted to get me a refund but was stopped. Some young lady got on the phone explain to me that the refund will be given to me in 30 days because they have not received the package yet. I asked her did you do a trace on the tracking number to verify the locations of the package and the answer was no they're waiting for the package to be delivered to their fulfillment center. And she stayed the policy states and refund will be given to you up to 30 days or sooner. I told her this is unacceptable considering the fact there's nowhere in ***************** takes 30 days for package to be delivered. Plus you haven't even tried to trace the package. I end up speaking to a supervisor and I tried explain this to him as well and of course he didn't want to hear what I had to say he kept quoting policy. then I asked to speak to someone else so I can file a complaint and he said he could take the complaint and I said that won't work My complaint will be against you and then he hung up on me. I just ran a trace of the tracking number at *** and the information given to me stated it was delivered April 27th at 2:00 p.m. Amazon has had the package for over 2 weeks now and I still cannot get a refund but yet I'm being told they have not received it. They're forcing me to wait 30 days before they actually issue the refund which then can take additional 15 days.
Business Response
Date: 05/16/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed their complaint and I understand their concern in this regard.

Unfortunately I'm unable to determine the exact order they are referring to. Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Customer Answer
Date: 05/17/2023
I don't understand why this was sent me. I thought I was clear on my complaint
Customer Answer
Date: 05/18/2023
They sent me an email directly and I sent that information to them directly in a email.

Customer Answer
Date: 05/18/2023
Here is a copy of the email conversation between me and the representative from Amazon.

---------- Forwarded message ---------
From: ***************************** <**********************>
Date: Wed, May 17, 2023, 2:34 PM
Subject: Re: Your Amazon.com Inquiry - BBB Complaint #********
To: <**************************************************************>

Hello did you get my email?

On Tue, May 16, 2023 at 7:33 PM ***************************** <**********************> wrote:
Order # ***-8198183-9740234

On Tue, May 16, 2023 at 1:26 PM Amazon.com <***********************************************> wrote:
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed their complaint and I understand their concern in this regard.

Unfortunately I'm unable to determine the exact order they are referring to. Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 05/30/2023
I'm sending you this email to give you update on what happened this past weekend. This past Saturday was the 30th day at which I was supposed to wait for Amazon's request for update regarding my refund request. I didn't receive any notification from Amazon and any form like a text or email so I decided to call them. Once I got a hold of someone they clearly didn't have a clue what I was talking about and I even gave them the tracking number for the claims or ticket or whatever I can't remember exactly what it's called but I got to the point that they were useless and asked to speak to a supervisor and I get this woman who I thought was a surprise but I'm not sure if she was or not but she began to explain to me the procedures and protocols that they follow and that I would need to fill out a questionnaire and this is what's needs to be done by me next before Amazon do anything else. She also informed me that my refund was been put in the status of pending. I asked her what's causing it to be pending I've already waited for 30 days that it you guys require me to do I have not seen any change of the status and I would like to know what's causing it to be pending. She began to read to me once again policies and procedures over and over and I asked her can I speak to a supervisor and she refused she didn't even acknowledge the fact that I asked to speak to somebody cuz I didn't feel like she was one and eventually she hung up on me. So I waited guessing between 35 minutes and 45 minutes and I tried again and I got more of dealing with people don't know what's going on so I once again ask for a supervisor and I was told by this individual that a supervisor would not have any more tools than they would and that they could not help me anyway. I explained to the young man but I did request to speak to one man please speak to one and he was reluctant to facilitate my request but he finally did. English speaking ******** as a supervisor a young lady I believe and she pretty much didn't do any much better than other people she began to berate me with Amazon policies and procedures and I just simply asked I want to know what's the pending for it I gave her several different scenarios as far as what I think is going on and then I personally think I'm being punished for some reason and that there's so called procedure is a bit ridiculous considering you guys are making me wait 30 days and the 30th day shows up and now you want me to fill out a form to open up an investigation. Even though you've already finally committed to the fact that you received the item but now you're telling me because you're shipping and receiving the department of I think that's the name of them have not checked in the item that they don't know if they received it or not. So I was like well did anyone check with the carrier to verify if they did deliver it no we don't do that that was to reply that I received. So I asked are you saying that, you are saying that *** is now lying about delivering a package to your return department no we're not saying that at all that was her response. So anyway I told her no I don't understand what you're saying I feel like I'm getting to run around and she begins to a quote the same procedures and protocols whatever they call it again over and over again eventually she finally said I'm going to hang up his phone now I'm done talking to you and I'm like wow and she didn't hang up on me. now during this time I never received this email this form I had to fill out later I check my email and I saw that it did appear so I filtered out considering they basically told me I'm not going to get my money back until I fill this out. After I fill out this form. I received a email and I believe a text message either later that day Saturday or midday Sunday that I will be will be receiving a refund now. They didn't even give me the outcome of the investigation that they said they were going to perform. Just now they just going to give me my refund. The email they sent me and this questionnaire basically came down to me proving who I am and the order that I made with them. That information can be easily retrieved from there shipping logs on my account. I still strongly believe I was punished and this is why they made me wait so long for this but I don't know for what reason nor do I care because I'm a customer and I should never been treated this way I didn't disrespect anyone I didn't curse it anyone and then scream at anyone unless they screamed at me yes I did then because they were trying to talk over me while I was speaking. I have checked with the bank I have since received a refund. However, I'm still seeking when I felt it would be just for Amazon to conversate me for all this time and apology for all the individuals involved using the very unprofessional tactics as customer service agent/representative or a supervisor. I just received the email from a representative from Amazon who's dealing with the BBB case that I found with you guys against Amazon. After reading his email he tells me that he is continuing to investigate the people involved in the situation and that he will be contacted me in 3 to 5 days. I'm not sure if this person even knows that I have a refund now. This is a great deal of disconnect is beyond me. Thank you for your time and effort I do appreciate it. However I still want to keep this ticket open because I would like to hear what Amazon has to say about my request other than the refund.
Business Response
Date: 06/07/2023
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a refund of $216.64 to the original payment method on Saturday, May 27, 2023

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/09/2023

Complaint: 20058976

I am rejecting this response because: the Amazon representative completely ignored my request for apologies and or some form of credit for my inconvenience. In the end in order for me to get my refund I had to prove to them that I purchased the item I filling out a questionnaire. This is even more disrespect to me considering I had to wait 30 days before I had to do that and this information is easily found on my account. Each email that I received from this individual only address my request for a refund and completely disregarded my other request. As if I never made a request other than the refund. Even more disrespect to me.

Sincerely,

*******************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several items that were returned and not refunded. can you please help me out?
Business Response
Date: 05/17/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/17/2023

Complaint: 20058898

I am rejecting this response because:
ORDER PLACED
July 12, 2022
TOTAL
$1,293.42
SHIP TO
*************************

ORDER # 111-2983943-3835405
View order details View invoice

Sincerely,

*************************
Business Response
Date: 05/19/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand you'd like to return your order of Microsoft Surface Pro ****" Touchscreen.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Complaint: 20058898

I am rejecting this response because:
This was a defective item - can you please process a refund as a courtesy?

Sincerely,

*************************
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, like many people pay Amazon prime membership which is supposed to include guaranteed shipping . Every time I have a package go through their ********* ******** center, it takes days to get shipped from there. Back and forth is what tracking shows for days, leaves there, returns. This has ruined many special events such as Christmas and birthdays. And when they cant meet their ship date, they dont want to issue a refund as they state they will if they dont meet their guarantee . This ********* location should be investigated and prosecuted for tampering with mail.
Business Response
Date: 05/18/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 20058866

I am rejecting this response because: Here are examples of the horrible services provided for a paid customer that is supposed to have shipping guarantee by the dates given. Is that not the advertised claim? Is that not what PRIME is supposed to be?

Sincerely,

***********************
Business Response
Date: 05/31/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up with your case on behalf of my colleague, who will be out of office for few days.

To investigate further, I would request you to write back to us with the order numbers, with which you're having issue.

Also, for your information, selecting One-Day or Two-Day shipping (Prime included) doesn't mean your order will arrive the next day, that means after shipping your item from fulfillment center, you *** receive your package within selecting shipping speed.

It also takes time to receive the item from our suppliers, package it, and prepare it for shipment. The One-Day or Two-Day delivery option you choose *** not directly correspond with the carrier-branded shipping service used to deliver your package.

We use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order. I hope you understand.

Concerning your feedback about the deliveries/returns, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/01/2023

Complaint: 20058866

Dear better business bureau,

Here is a perfect example of how terrible the service is at Amazon and now they are trying to lie to cover there story. The proof is all right below with them trying to state that a package did deliver on May 12, in fact it did not. Their site along with **** have the proof with a delivery date of the 15th. Companies like this are ripping people off and getting away with it because why? They have the money to quite people?
Sent from Yahoo Mail for iPhone

On Thursday, June 1, 2023, 1:23 PM, *************** <*********************> wrote:

Heres the proof to your lies. Any further will result in legal action.
Sent from Yahoo Mail for iPhone

On Thursday, June 1, 2023, 1:19 PM, *************** <*********************************************; ************* problem is your very own facility in ********* ********, not the post office
Sent from Yahoo Mail for iPhone

On Thursday, June 1, 2023, 1:17 PM, *************** <*********************> wrote:
It did not deliver on the 12th. It is clearly in the screenshot from your site that it was supposed deliver on Monday and was held again until Tuesday. But nice try falsifying information. I have the hard proof we can take to court if you would like to try to cover up

Sent from Yahoo Mail for iPhone

On Thursday, June 1, 2023, 1:12 PM, Amazon.com <***********************************************> wrote:
Hello *****,

Thank you for writing back to **.

Upon checking with or r #***-0213569-9872271, I can confirm that your package delivered on Guaranteed Delivery Date Friday, May 12, 2023. You can also check the same details through your Amazon account.

Please do understand that as an online retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

We look forward to seeing you again soon.

Regards,

Sandhya
Amazon.com
*****************************

---- Original message: ----

And theres this one that was supposed to arrive 2 days before Mothers Day, but did not get until 2 days after. Do you really want me to send all the orders that arrived late due to your ********* location?

Sent from Yahoo Mail for iPhone

On Wednesday, May 31, 2023, 8:19 AM, *************** <*********************> wrote:

Here is a current example. I will find all the others. And if you read carefully before responding you will see I dont expect next day delivery, just delivery as stated by your advertised dates.

Sent from Yahoo Mail for iPhone

On Wednesday, May 31, 2023, 6:45 AM, Amazon.com <***********************************************> wrote:

Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up with your case on behalf of my colleague, who will be out of office for few days.

To investigate further, I would request you to write back to us with the order numbers, with which you're having issue.

Also, for your information, selecting One-Day or Two-Day shipping (Prime included) doesn't mean your order will arrive the next day, that means after shipping your item from fulfillment center, you *** receive your package within selecting shipping speed.

It also takes time to receive the item from our suppliers, package it, and prepare it for shipment. The One-Day or Two-Day delivery option you choose *** not directly correspond with the carrier-branded shipping service used to deliver your package.

We use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order. I hope you understand.

Concerning your feedback about the deliveries/returns, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************

==========================

Information received date: 5/30/2023

==========================

Case Description:
I, like many people pay Amazon prime membership which is supposed to include guaranteed shipping . Every time I have a package go through their ********* ******** center, it takes days to get shipped from there. Back and forth is what tracking shows for days, leaves there, returns. This has ruined many special events such as Christmas and birthdays. And when they cant meet their ship date, they dont want to issue a refund as they state they will if they dont meet their guarantee . This ********* location should be investigated and prosecuted for tampering with mail.

Desired Resolution: Modification/discontinuance of an advertised claim

Latest Correspondence: Here are examples of the horrible services provided for a paid customer that is supposed to have shipping guarantee by the dates given. Is that not the advertised claim? Is that not what PRIME is supposed to be?

====================================================

Regards,

Sandhya
Amazon.com
***********************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in December 2022, I purchased a bag of **** empty capsules from this company through Amazon. The quality of this product is far below standard. Some of these capsules are warped, fall apart easily furthermore, some of the pieces such as the end caps are missing from some of the capsules its not what I expected and this is not what I paid for. Numerous attempts to reach business have failed to produce a call back or anyone thats interested in my complaint. The order number for Amazon was 1119403515.866-7419. More importantly, on the bag they have listed that satisfaction is 100% guaranteed. Given how my repeated request to speak to someone at the company have been ignored, I believe this is false advertising.
Business Response
Date: 05/17/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that the order has passed the return window long time ago. At this point we will not be able to accept return for the item and issue a refund.

We request you to contact the manufacturer for further assistance in this matter.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:05/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my Blink home door bell service with Amazon/Blink and paid for the full year subscription. The camera had a malfunction and it was reported. Technical support could not assist me in the matter and the agent for ***** sent me a replacement and once I received the doorbell I was told to set it up with no issues I set my camera up. The year subscription was a total of ***** paid in full on 2/17/23. It is 5/15 and Blink has initiated cancellation of my subscription for the second time due to my card not being on file but it has been PAID IN FULL! I am extremely angry and I need a resolution this is misleading service and I want something DONE! I did nto purchase this to be tampered and canceled at the will of Blink! This is to protect my home from theft and porch prates! this had been done to me previously. I was assured this would not happen again and here we are!
Business Response
Date: 05/28/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative issues that you experienced with the Blink Product.

I escalated this issue to our Blink specialist team internally and they've informed me that this complaint is already within their ticketing system. They further stated, you contacted in on 5/15/2023 and had your issue resolved by one of our agents. The issue was addressed with a positive survey to reiterate satisfaction.

Feel free to let us know, in case if this issue is still pending. We will notify our Blink Specialist team to look into and reach out to you for assistance.

Regards,

*****
Amazon.com
*****************************

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