Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,616 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last several orders from the company I will receive notifications that items are delivered. And there are not packages. When I check the security cameras on the home there is not signs of a person either making deliverys to the front door or in the driveway. Amazon has been contacted but the issue has not been resolved as to why the packages are are listed as delivered without receiving them. Ive had to contact my banking institution also. I watch the home from the cameras as I work inside ************ six days a week.
Business Response
Date: 05/18/2023
Hello Ivory,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

I would request you to please provide the order numbers so that we can investigate and help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

Customer Answer
Date: 05/21/2023
Orders # 113-6574280-0343406. and #********. The last order I waited in the driveway for and meet the driver.
Business Response
Date: 06/09/2023
Hello Ivory,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've reached out to the concerned team and they have issued a refund of $248.48. The refund should be seen within 5 business days. You might have received an email already confirming the same. The refund information should be available in your order section in the account.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 2, 2023, I went online to chat with a customer service person from ********************** about money owed to me. The amount was for $240.81. It was for several returns that I had sent back. The problem stemmed from the fact that the debit card I had used had been compromised and I had to get a new because the bank closed it and issued me a new one. Amazon told me they couldnt put it on my new card. I asked why not because they had previously done that. They said they would send me a check in 3 to 5 business days but it never came. I contacted them again and went through all the details and everything they needed and was told they would send a gift card. I said no, that I wanted a check to put back into my account. They assured me that I would receive it in 3 to 5 business days and it still has not shown up. Im not going to go through all their questions again about the orders involved because they have been sent twice. Im hoping you can help and get me the money they owe for the returns. Thanks for your help in this matter. I also have screenshots of some of the chat with them assuring me I will get my money. Thanks again.*************************
Business Response
Date: 07/11/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked with our concerned team and they have processed a check for the amount $104.94. It is usually delivered within 2-4 weeks.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/20/2023
Complaint # ******** has been resolved. They sent me a check for $240.81 that I received yesterday. Thanks for your help.
Initial Complaint
Date:05/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 2 years ago I contacted amazon to let them know there are 2 charges every month for subscription services they assured me the were valid. I use amazon a lot so there are a lot of charges , so I trusted them I have been looking over my account and come to realize that I pay on an annual basis not monthly .Amazon have continued to charge me roughly $30 a month since about Jan 2021.Amazon emailed me stating they found the customer but could not give me any info due to privacy laws. please help me recover my money, this is equivalent to a mortgage payment and I am a single dad .I tried my best with amazon but they said their hands were tied. I have since canceled my card associated with that charge .. Thank you in advance for anything you can help me with.. ***************************** .
Business Response
Date: 05/18/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have been charged only for Annual Prime membership. Apart from that, no other charges can be seen. I would request you to please dispute the charges with the bank so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20060893

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a refund from amazon for the past 60 days for an item returned.They tell me they cannot refund my bank account that the purchase was taken from but they have no problem taking out for purchases including amazon prime.I have also been told 2x that a check will be issued in the last 60 days and yet still no check. When i called them this morning i am told it is still being processed ......after 60 days it is still being processed? I did have to change my card number before the credit was issued and changed card number on amazon due to a fraud charge to said card but the bank told me any credit would go thru on either card number.
Business Response
Date: 06/04/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked with the concerned team and they have asked if you are willing to accept the refund in the form of gift card as its taking longer than expected for the check to be processed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Complaint: 20060652

I am rejecting this response because:Your Account ********************
Message From Customer Service
Hello *****,

This is OB from the Billing team at Amazon. I hope this email finds you well.

Thank you for contacting ** back regarding the declined refund on your order, #***-0805174-0166637

I've requested that a refund check be issued to you for $388.07

Check refunds are sent from our ******* offices, using **** Mail for domestic addresses and Airmail for international addresses. It can take 2-4 weeks for your check to be processed and delivered.

I apologize for any inconvenience this has caused you. We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
**** M

Amazon.com I have yet to hear why they cannot put the money in the account they have no problem taking money out of. both numbers are the same bank same account , I have contacted the bank and they tell me no attempt has been made to deposit anything to either number .

Sincerely,

*********************
Customer Answer
Date: 06/15/2023
As you can see there is not or ever has been a deposit to this account, for the $388.07 as agreed upon, I am thinking this is just another check is in the mail response and they should be having to pay interest equal to what they charge the consumer on their credit cards.
Your Gift Card Balance: $0.00
Reload Your BalanceRedeem a Gift Card
Your Auto-Reload Setting
Auto-Reload on a schedule or when your balance gets low.
Set up Auto-Reload
Gift Card Activity Page 1 of 1 (6 total transactions)
Date Description Amount
March 6, 2022 Payment towards Amazon.com order (?113-3930287-2513019)
-$340.84
March 5, 2022 Gift card claim (claim code xxxx-xxxxxx-22AA) $340.84
November 16, 2021 Payment towards Amazon.com order (?113-4998193-9768224)
-$30.13
November 15, 2021 Gift card claim (claim code xxxx-xxxxxx-D6AK) $30.13
July 30, 2021 Payment towards Amazon.com order (?111-0168352-9665820)
-$62.39
July 26, 2021 Gift card claim (claim code xxxx-xxxxxx-6PAY) $62.39
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Customer Answer
Date: 06/15/2023
I did accept the offer of the gift card after my bank suddenly finding the request to transfer the funds on 3-16-2023 when calling to see if amazon would have any problems redoing the transfer they said it was set up and had me get ahold of amazon to try again . amazo says it wouldn't go thru so i accepted the gift card I am going to try to copy and paste the email i got from amazon, On Wed, Jun 7, 2023 at 5:05PM Amazon.com **************** <
*********************************> wrote:

> [image: Amazon]
> <********************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
> Your Account
> <**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
> Amazon.com
> <**********************************************************************************************************************************************************************************************************************************************************************************************************************************************>
> Message From ****************
> Hello
>
> This is ***** from Amazon Billing Team. I hope this email finds you well.
>
> Thank you for allowing me to assist you with your Refund Request inquiry
> today, it was an absolute pleasure.
>
> I'm sorry for the delay in refunding your order and thank you for
> contacting us back regarding the declined refund.
>
> In confirmation with regard to your inquiry, I would like to advise you
> that a Gift Card for the amount of $388.07
> on Order ID: ***********-0166637_ has been submitted.
>
> This gift card should be automatically applied to your account in the next
> 72 hours.
>
> You can view your gift card balance and usage history in Your Account
> here: ******************************************************
>
> I apologize for the inconvenience that this has caused you.
>
> Your cooperation, kindness, and patience, is much appreciated and I trust
> that the above is in order.
>
> Have a wonderful and safe day further.
>
> We'd appreciate your feedback. Please use the buttons below to vote about
> your experience today.
>
> Best regards,
> *****
> *Amazon.com*
>
> *Thank you for your inquiry. Did I solve your problem?* they say 72 hours but it has been 7 days and still nothing from amazon. Thanks for following up !
Business Response
Date: 06/19/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a gift card of $388.07 to your account. The gift card balance can now be seen and used.

Gift Card Balance: $388.07

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I'm contacting you because my account received verification through a video call. I chose 3 offered timeslots.According to the first notification, I will receive a notification with a link to pass verification through a video call after choosing timeslots. However, I have not received any notifications from Amazon with a link to enter the cabinet for verification through a video call. I did not appear at the video conferences I chose because I didn't receive login access (link) from you. I checked the email address associated with my seller account and Performance Notification every hour. I did not receive any notifications with the ability (link) to connect to the conference.Therefore, please allow me to choose new timeslots for verification through a video call and provide me with a special link by which I must connect to the conference to pass verification through a video call because you didn't provide me with this link on timeslots I chose previously.I sincerely hope for your highly qualified assistance, as I intend to pass verification through video call and continue cooperation with you. Thank you so much for your attention and participation.Sincerely,****************
Business Response
Date: 05/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/31/2023. Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a dress in Feb 2023. Did not fit as described so I requested to return it, they told me I had to pay shipping to a Washington state address, which I paid even though when I bought the dress free returns were advertised. The deadline to return was April 1st, 2023, I mailed it March 31st, 2023 and the **** showed delivery on April 3rd, 2023. I have been in back and forth Amazon messenger conversation with the company which has only produced empty promises and lack of refund. I've contacted my financial institution and they've confirmed there has been no attempt from this company or Amazon to refund my money. The **** tracking shows it was delivered to a garage. I'm not certain this is a legit company. ****, the contact person from Stylefun Dresses, sent me a screenshot of what appears to be an Amazon Refund log but I still have not received my refund. I have also submitted a complaint through Amazon.
Business Response
Date: 05/17/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the trouble you had in this matter.

Upon checking I see that the order is sold and fulfilled by a third party seller. For third party seller orders we do not have an option to issue a refund directly.

However, you can file a to z claim for the order and get refund for the item. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.

You can find information about how to submit a request on our Help pages:

***************************************************

If you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:

**********************************************************

We look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 05/18/2023

Complaint: 20058143

I am rejecting this response because: I have already completed this step prior to going through the hassle of filing these complaints. This recommended process takes me to the status of the refund that shows a refund was posted. I have not received that refund and my financial institution does not show any evidence of Amazon or Stylefun attempting to refund my money.
This morning I chatted online with Amazon Rep who ultimately stated she was filing a report against the 3rd party company and a refund should be settled in 3-5 business days. The waiting game continues.

Sincerely,

Camber ****
Customer Answer
Date: 05/22/2023
My claim has been denied by Amazon stating my claim is not covered by their A to Z Guarantee.

I have still not received my refund for the dress that I had returned by Stylefun Dresses.

Camber
Business Response
Date: 05/24/2023
Hello,
We have reviewed order details and decided to ***** the claim in customer's favor. A full refund of $85.37 has been processed into customer's original payment method.
If customer has paid with a credit or debit card, the refund may take a few days to appear on their statement.
Sincerely,
A to Z Guarantee Team

Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Camber ****
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-2710239-9370669 sn/2116700059 **************************************************************************************************** I purchased this item from the Vitilan store and the quality of this item is very poor and the seller appears unwilling to assist in resolving this to date, and I do not believe they can or will as the item is a "lemon" .Below is the latest email sent to seller. From day 1 this bike has done nothing but break and fall apart. Please help !I would like a refund or total replacement 1 It is the I7 2 The issue is only the left side , the pedal end is fine , my last ride was 2.6 miles and to bolts was loose already , only the crank end is damaged 3 serial number pic attached , sn/********** In closing I received this "bike" last June , On my fist ride the kickstand fell apart and off , before I got to 200 mile the brake system was junk and replaced , I am at just over 300 mile and the pedal crank will not stay tight leaving this "bike" sitting there as a unless 80 pound paper weight. I have determined this item to be defective and a refund should be issued as you have made zero effort to resolve AND frankly this is just another fix until something else falls apart. I zero no quality is this item and would NEVER recommend it Please advise in a timely manner as I am escalating this in every way possible with a desire to put this awful transaction and experience behind me.Regards
Business Response
Date: 05/19/2023
Hello,
customer is outside the return window to be eligible for return or refund.
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ********************** KDP under the email ************************* Id uploaded 4 low content composition books and 1 low content reading journal. My account was suspended for, what I believe, was an error of mine in using the same item description for all 5 files. I was asked to remove the books. I unpublished and archived all 5 items. Several weeks later after NO activity on my account I received an email my account has been terminated with no explanation why. At the time of termination I had NO items published in my account. I emailed customer service asking for an explanation of why and asking to be reinstated. I was told Id violated T&Cs but was not told how or why. I believe this is an error on Amazon KDPs part but have been met with nothing but vague answers and rudeness. All of the emails are attached.
Business Response
Date: 06/13/2023
On 4/26, Amazon content review team reached out to ************** to confirm that her *** account was terminated. On 5/14, the team re-evaluated the case and confirmed the uphold on the decision. ************** was also informed that we detected activity on the account attempting to manipulate Kindle services. We will not be reinstating the *** account.
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my privileges to post reviews regarding any and all items I have purchased. I have NEVER violated any community standards. I have always posted honest reviews, I have made all of my own purchases with my own hard earned money, I do not make money from posting reviews online, I do not working in advertising or any sort of internet/review for money occupation. I am simply a normal customer who likes to review items that are good or bad. Also, I have NEVER cursed on a post, I have NEVER been confrontational to anyone or left any derogatory comments or statements. I have been purchasing items from them for many years now, and I feel it is my right to be able to post HONEST reviews on their site regarding items that I have personally purchased with my own money and funds. I have reached out to Amazon multiple times in the past two years and cannot get a straight forward answer as to why my reviewing privileges were taken from me. I am not the type of customer to say ANYTHING outlandish or inappropriate in a review. I have also NEVER once been nasty to anyone I have spoken to, and I have also never left any "angry" reviews, in-fact most of my views were positive ones. This is extremely unfair and as a paying customer I feel like hiding my reviews from other customers is Amazon participating in "hiding" things about their products from other potential customers. I have NEVER been offered an explanation as to why this happened, and I have waited more than a year now hoping that my privileges would be restored. But this has not happened, and I CANNOT get in touch with anyone. The last customer service person that I had spoken with told me that they would restore my privileges to post, but this was approximately 3 months ago and nothing has happened. Please assist with them keeping a paying customer from posting honest reviews to keep consumers informed. Thank you
Business Response
Date: 05/19/2023
Hello,
We have reviewed this sellers account.

We have sent the response via email on May 16, 2023.

Sincerely,
Customer Answer
Date: 05/19/2023

Complaint: 20059610

I am rejecting this response because:
The message which iI received back stated I violated community guidelines somehow, and they have NEVER provided any evidence of this. I have included a screenshot above if what they say, and none of this is true, and they still did not provide any evidence, only accusations!!!I have never once done any one of the things they mentiinfntjnnenj. And I have asked for proof of this accusation, I have asked for proof of any sort of violation I may have committed now for over 2 years and no one can provide me with this answer. I believe this entire ordeal is me being discriminated against because they have NEVER offered me any sort of proof of what they say I did wrong. I pay for a premium account and I am supposed to be able to post reviews. Also, IF I ever violated a community standard, why was I not informed and given a chance to fix whatever they claimed I have done? I am receiving no responses back to my inquiries for copies or proof that the evidence they used to make this determination ACTUALLY exists. So far now, for over two entire years, they have not provided me with one shred of evidence or documentation in this matter. I am not asking for the sun, moon, and stars. All I am asking for is to gain back my ability to review the products which I purchase.
Sincerely,

*********************** ??
Business Response
Date: 05/25/2023
Hello ******,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violate our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ***************************************.

To learn more about this policy, refer to the following resources:
-- "Community Guidelines":
*****************************************************************************
-- "Anti-Manipulation Policy for Customer Reviews":
*****************************************************************************
-- "About Promotional Content":
***********************************************************************************

Amazon Review Moderation team
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was told on April 28 that I would get a full refund and that it would be within 2 weeks. I have contacted amazon again after that on May 8th and was reiterated the 2 week item. The unit i purchased flooded my kitchen right at start up. Amazon has been awful and has lied on everything. It even shows my refund as "withdrawn" i NEVER did such a thing.attached is a chat transcript highlighting the issue from April 28 (it is now almost 3 weeks later and still no refund, etc.) I also have a video of the flooding from the unit (started as a leak then started gushing water from the inside of the unit, not the installation line).
Business Response
Date: 05/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-7335696-3669061 as the item you received is in defective condition.

Based on the order details, the full refund of $215.99 is already issued to your original payment method on Monday, May 15, 2023 at 12:41 PM (PDT).

The amount will be reflected on your bank statement with in 3-5 business days.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 05/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. It's unacceptable for a customer to have to spend hours on hold/waiting and calling multiple times past the time frame given to ensure the resolution that was promised was delivered. Shame on Amazon.

Sincerely,

*************************

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