Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,617 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/03/2023 I Purchased a COMFEE 1.6 cubic ft. portable washer on Amazon.com for$313.87, delivered on 3/7/23. The whole top on the wash machine which was a glass door it was shattered. I immediately contacted Amazon and told them the issue and that i wanted to return this for a replacement. They told me I couldn't receive a replacement, instead had to wait for them to receive the washer and process my refund and purchase another one and that the refund could take anywhere from ***** days after receiving the washer. Amazon scheduled a pick-up for 3/9/23 @2pm with the ***** COMPANY. On 3/9/23 @11:58am *** (#***) from the ************* picked up the washer to return to Amazon @ *********** S (customer returns) ******* ** ***** per ***************************************************** with the address of **************************************************************************************. *** gave me my shippers receipt with my shipment # ********* and told me to contact amazon about my refund status. I just decided to go ahead and buy the washer again, so I attempted to purchase the same washer, I get the thanks for your purchase and thought it was complete. I called my card and noticed that the money wasn't taken off my card. so i try to go back and see if I completed the order and to check the status of my refund, I couldn't log in I got a error saying my account has been locked and i needed to call customer support. I call ********************** to check my refund status and to see how i get my account unlocked, I was told they can't tell me anything about the refund due to my account being locked, and they was gonna sent this to account specialist to help resolve this issue. They told me I would receive an email from the accounts department in 24hrs. I called back and got to the same thing all 50 times. I got promised my refund on a fri. with a amazon gift card. I called Pilot they said the washer was delivered on 3/24 @ 110 pm. Now almost 3mons later I still have not got MY MONEY, no email, and my account is still locked. I just want my money $313.
Business Response
Date: 06/01/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 1 June, 2023. This email confirms that the refund will be issued to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 06/26/2023
55320531-BB2C3

Hello this is ********. I was giving a update on my Amazon complaint. I never received the email saying anything about my refund and I still haven't received my refund yet. the last time I talked to customer service they said my bank received my refund after I filed a dispute with my bank and I have proof from my bank that the dispute was unsuccessful and they was not able to retrieve my refund. I am still getting the run around about my refund. I just really want my money or a washer that's not broken.
Business Response
Date: 07/17/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 17 July, 2023. This email confirms that the refund will be issued to the original payment method.

Sincerely,

Eva
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed this order,ORDER # ***-9082377-4661022 on May 13th, item is supposed to arrive in ****** today. It has not been shipped. I tried to cancel the order and was unable to. I called Amazon **************** and they could not help me. This is a terrible way to treat a customer. I want to cancel this order and if my card was charged, I want a refund.
Business Response
Date: 05/28/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed shipping of your order of Leggings for Women.

It appears that there has been a delay at the fulfillment center level and we've raised this as a feedback with the team. I understand you wanted us to cancel the order, however, I'd like to confirm it was too late for ** to cancel your order as it entered the shipping process.

I've issued a full refund towards your order for amount $9.99. Refund will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: Mar 31, 2023 Order #: 114-8717975-6981050 Order total: $2,618.87 (1 item)I have been receiving the run around from Amazon for a month now. My package is clearly lost and Amazon is committing fraud by not issuing a refund. I have been very patient but my patience has run out. I was told 2 days ago by ******** on the leadership team that if not refund had been issued by the 15th or May, a manual refund would be issued. I contact Amazon on the 15th or May and now I need to fill out an incident report. Again, I now must take all these additional steps to receive my refund. I will be contacting the ************************ and filing a complaint with the ****
Business Response
Date: 05/17/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have successfully issued refund $2618.87 to your original payment method. Refund will reflect in 3-5 business days.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction

If your account has been closed or cancelled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:05/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My **** B01M2A4IK1 (******** marketplace) was reinstated by Amazon Support. However, after the **** reactivation, customer reviews disappeared. I understand that there was a technical error after reactivating my **** B01M2A4IK1. Therefore, I request Amazon Support to return the reviews that were on **** B01M2A4IK1 (******** Marketplace) before it was deactivated. Please note that 24 hours after the reactivation of my **** is already running out. Therefore, please don't mention that I must wait 24 hours for an **** update. Please fix the problem as soon as possible. I really appreciate any help you can provide.
Business Response
Date: 05/17/2023
Hello from Amazon.com,
I'm glad to help with your request to know why a customer review is missing.

For privacy reasons, we can only discuss specific customer review removals with the person who originally posted the review.

A review is removed from the Amazon website for one of the following reasons:

1. The review conflicted with our "Community guidelines":

*****************************************************************************

This includes reviews which were posted as promotional content.

2. The review was removed by the customer who submitted the review.

3. We discovered that multiple items were linked together on our website incorrectly. Reviews that were posted on those pages were removed, when the items were separated on the website.

4. We detected unusual review behavior.

5. We are not accepting or displaying reviews and ratings for the item at this time or we are only accepting Amazon-verified purchase reviews.

For more information, go to "Customer product reviews":

***********************************************************
Initial Complaint
Date:05/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few weeks ago, I created a new Amazon account for business use, so I could separate it from my personal Amazon account. My ********************** account was locked and suspended quickly after. I did what was asked, which was to submit a billing statement. It was unlocked, which allowed me to order again.However, less than 24 hours later, my account was locked again, and a billing statement was required for verification again. Upon sending in my billing statement, my account was closed. ********************** insists that my account is linked to another account that was closed, however I am unsure what account they are referencing, as I am unaware of any account that has been closed. Since I am still curious what are they linking my account to, I ask for them to provide the email of the closed account, however they are unable to provide that information.I am mostly frustrated by Amazon's response, as I have provided proof that I am a legitimate customer. I have ordered likely over $1m worth of goods in the last 10 years, and have other open Amazon accounts ordering without issues. Therefore, I am seeking a resolution regarding my account and also an understanding of why my new account I created has been closed, despite my open Amazon accounts that are still active. Amazon continues to refuses to let me know what account is linked to me, because I strongly believe it to be a mistake.
Business Response
Date: 05/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14th May 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Amazon has closed my account and frozen my assets.I have provided the credit card bill. But they do not acknowledge it. I want them to restore my account, and I want to obtain the assets that belong to me.thank you.ACCOUNT:********************
Business Response
Date: 06/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/22/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Order #***-5822011-0031407 Arriving: Friday, April 21 Amazon has innocently closed my account and frozen my balance. Request them to restore my account.Thanks.
Business Response
Date: 05/24/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/24/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 14, 2023 my fiancee told me to pick out some tank tops on Amazon and he would pay for them. I found a pack of 6 ****'s for $31.78 and ****** put in his card and paid for my items and immediately deleted his card information from my Amazon account because ********************** tends to charge what they want to at times. I immediately got an email telling me my ****'s would be delivered on Wednesday May 17, 2023 and it showed immediately on his bank statement then approximately 5 minutes later a charge for $15.89 shows up on his bank statement also. It took me till midnight to find out that Amazon put a Amazon prime membership fee on his debit card without and authorization from anyone. I called Amazon and requested that $15.89 be cancelled and refunded back to his account and they told me they didn't have to. It needs put back because neither of ** authorized Amazon to debit my fiancees bank account for that money. The only charge that was authorized was for $31.78 for the six tank tops that Amazon is now saying the payment was declined 10 hours later when I clearly got the email receipt.
Business Response
Date: 05/16/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern relating to Prime Subscription and Charge.

I've checked your account and I found that a Prime 30 Days free trial was subscribed on March 30, 2023. As per the information available on our system, it appears that it was signed up while your account was used to access Prime Video Paid Content. We also sent a confirmation fee on this trial subscription. For your reference, the email was sent on Thursday, March 30, 2023 at 4:38 PM (PDT) with email subject " Welcome to Amazon Prime, *****! Enjoy the best of shopping and entertainment".

Because 30 days have passed and the trial ended, your subscription was renewed to a Paid one charging you a payment of Monthly subscription fee of ***** USD.

As a resolution to this complaint, I've cancelled your subscription and issued a full refund of ***** USD which will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20058285

I am rejecting this response because: at 5:29am this morning Amazon tried to charge my fiancees card again for prime. That card was added to my account long enough to purchase the Cami's approximately 4 minutes then I deleted it. Nothing was ever said about the 6 pack of ****'s that was purchased for me for mother's day! I sent in the receipt from Amazon for them yet nothing was said about them then his card which was deleted immediately after purchasing the camis was charged for prime now trying to take it again from a card deleted immediately from my account on May 14, 2023 at approximately 2:10pm

Sincerely,

***********************
Business Response
Date: 05/19/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on your BBB complaint and I understand your concern about the charge.

As mentioned in my previous message, I cancelled the prime subscription and issued a full refund of ***** USD to your original payment method. This refund status shows as hard declined and we recommend you to contact your bank to report this issue.

Your order for BQTQ 6 Pcs Camisole Tank Top is under cancelled status and you have not been charged for this order. When you place an order, we contact your bank for a purchase authorization to verify your payment card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-8131109-7772263 Order date:2023/5/9 Amazon has innocently caccled my order closed my account and frozen my balance.
Business Response
Date: 05/17/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-10
Initial Complaint
Date:05/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Amazon regarding the deactivation of my seller account and the subsequent inability to access it despite providing the requested information.Amazon notified me that my seller account, "lubojworld," was deactivated due to suspected deceptive, fraudulent, or illegal activity. I promptly responded, providing the requested information and documentation to verify my identity and demonstrate compliance with Amazon's policies.Despite my efforts, Amazon responded stating their inability to confirm delivery of recent seller-fulfilled orders and the lack of sufficient information to reinstate my account. I find this response deeply concerning and unjustified. I have diligently provided all requested information, including tracking details, evidence of fulfillment, and updated business registration.This account deactivation has significant consequences. It has impacted my income and tarnished my reputation as a seller, after investing substantial time, effort, and resources into establishing and maintaining my account on ************************ request the Better Business Bureau's intervention in this matter to help resolve the issue. I urge Amazon to conduct a thorough and fair review, considering the evidence provided, my successful track record as a seller, and my commitment to compliance.I specifically request the following actions:A comprehensive investigation into the circumstances surrounding the account deactivation, ensuring transparency and fairness in the process.A review of the documentation already submitted, verifying my identity, compliance, and the legitimacy of my business operations.Assurance that appropriate measures are taken to prevent unjustified account deactivations and improve support and communication for sellers facing similar issues.I believe that the BBB involvement can rectify the situation and ensure a fair resolution for all parties involved, upholding consumer rights and fostering positive business practices.
Business Response
Date: 05/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 14 2023.
Thanks, Amazon.com Seller Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.