Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you to file a formal complaint against Amazon, a global e-commerce giant that has recently closed my account without any prior warning or justification. I have tried to resolve this matter directly with Amazon, but I have been unsuccessful. My attempts to communicate have been ignored, leaving me with no other option but to seek your intervention.My Amazon account, registered under the email address ******************** was unexpectedly closed in early May 2023. At the time of closure, I had a remaining balance of over $600 in Amazon gift cards, which I had earned through various means, including personal purchases and as gifts from family and friends. Given that these gift cards were purchased legitimately, I believe I am entitled to either use the full balance or receive a refund equivalent to the unused amount.Upon receiving notification of my account closure, I immediately contacted Amazon's customer service. I was informed that my account was closed due to an alleged violation of their terms of service. However, no specific violation was cited, and my requests for additional information were disregarded.To my understanding, as a consumer, I have a right to detailed information regarding any alleged violations leading to such severe action, particularly when it involves financial loss. I feel my rights have been disregarded, and I feel frustrated and helpless.Despite multiple attempts to engage in a dialogue with Amazon's customer service, their non-cooperation has left me with a loss of over $600 and a feeling of unjust treatment.Given the circumstances, I kindly request your office to intervene in this matter. I am seeking a thorough investigation into the abrupt closure of my account and a resolution that ensures I can access or obtain a refund of my unused gift card balance. Your assistance would greatly help rectify this frustrating experience and would be greatly appreciated.

  Business Response

  Date: 05/26/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information. 
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 05/26/2023. 
  Sincerely,
  ***
  Amazon.com

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20057978
  
  I am rejecting this response because:

  I've provided all the information including billing address, bank statement, physical gift card and receipt to Amazon. However, they just closed my account without any explanation. I am include them again in the attachment.

  Sincerely,
  
  Yimai ****

  Business Response

  Date: 06/12/2023

  Hello,
  
  We have reviewed the customers buyer account and require more information to complete our review.
  
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12 June, 2023.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new bedroom set on Amazon. It was through a company called Cymax. After receiving the two dressers and a nightstand, we realized they were bigger than they needed and wanted to return one. We have dealt with Amazon for years and never once had an issue returning an item. The website states, "Eligible for Return, Refund or Replacement within 30 days of receipt.This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged, or materially different returns" We attempted to return the item to the post office and **** but *** wanted more to ship it than the item cost. We contacted Amazon multiple times to return the item. Not once were we ever granted a way to return the item. Just told to keep trying to contact shippers. All shippers we contacted either said the package was too large or heavy. We asked them to schedule someone to pick it up, and they refused. When the seller shipped the item, it was listed as shipped through ****** but the company that delivered the item was not ****** it was a private company. They continued to drop our claim multiple times because they sent ** a pre-paid label, but the label was not pre-paid. It was postage due. For three weeks, we have attempted to return the dresser and have contacted Amazon multiple times, and they have been no help. The seller has only responded with pre-generated emails. We were told on the phone that Amazon was working on a resolution and that we would receive a refund, and that they would figure out what to do with the dresser. Three weeks now and no answer. I just spent an hour and a half talking to two service agents, and neither could provide a resolution. Ordered on April 3, 2023 Order# ***-5***290-6873853 Item: Furniture of America Hemps Solid Wood 2-Drawer Nightstand in Dark Brown **** *************************************************************************************************

  Business Response

  Date: 05/16/2023

  Hello,
  
  The seller has provided return instructions, shipping label and return address to buyer of the order 113-5113290-6873853. ***** needs to return the order within return window period to the seller for refund.
  The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.
  
  Sincerely,

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A phone I ordered said it was delivered by ***** on April 19th and Ive been back and forth with Amazon and the seller and they make me wait days for a resolutions weeks and weeks and one of employees from Amazon ASSURED me to wait 14days I will have my refund definitely and now I see nothing and they DENIED me. Thats super unprofessional, *** told them I have photos of a fed ex van going to my neighbors house and never showed up at my door. They dont ask nor want it just accept that its been delivered it wasnt delivered to me at all. Ever. I need my refund cause thats unacceptable!!! Im out money and a phone! Crazy!! I uploaded screenshots and video of ***** backing up onto my neighbors driveway and never delivering to my house.

  Business Response

  Date: 05/16/2023

  Hello,

  We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has filed an A to Z Guarantee Claim for a refund. 

  Seller has shipped the item using tracking 397126647682 and it shows delivery to the address on file. 

  We are unable to reverse our decision made on the order.

  In summary, we are unable to issue a refund to the Buyer for this order.

   

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20057809
  
  I am rejecting this response because: Ive provided pictures of the ***** truck next to my neighbors house at the same time it said delivered to my house. Never came to my house, until Amazon can provide their pictures of whatever the delivery guy gave them then they cannot deny my case. I want their proof of it being delivered I will show you my porch isnt the same as where ever they delivered.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/ mam My name is ******************* . i am from ************************ living in **, My company ANL ENTERPRISES LLC work on amazon last 2 years its good health but few months my account was suspended or my 16000$ ammount hold 6 months amazon says not send payment his hold i explain everything to amazon but still pending his not send positive responce , kindly please help me in this situation i atteched my company or personal details in below . My amazon Merchant Token AIPBCLNPEKKKG Legal business name or address ANL ENTERPRISES LLC ************************************************* Thanks

  Business Response

  Date: 05/16/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2023-3-29.

  Merchant Credit Team Amazon.com

  Customer Answer

  Date: 05/16/2023

  i am not miss use my account i have all these details save in my computer all orders ship details all selling details. If you need amazon i will provide.
   I am not use  Amazon seller account engage in deceptive, fraudulent, or illegal activity. 
  i have all these details available . We ship all orders to coustmers and all the coustmers satsify  amazon says not truth. I think amazon use rebotec system auto reply his not verify properly  please reslove this case  

  Complaint: 20057750
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a GIFT from a coworker.. it does NOT come with a "order # " or anything.. came with a lil note and then a ** code to scan to return.. I scanned the ** code and returned at *** on May 2nd.. Amazon states that you will get a refund sent to gift card... its 12 days later and nothing.. I used the chat option for C.S. many times got NOWHERE.. I called finally and the lady found item, named it correctly and then said it was deliverd and she issued me a credit... well I have no gift card.. chats and another phonecall now NOONE CAN FIND THIS ITEM AT ALL... and I have 0 credit/gift card. We are prime members and they wont do anything for me.. just think I should be out this $8 for the "gift"

  Business Response

  Date: 05/16/2023

  Hello **************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about the gift refund.
  
  Unfortunately, I was unable to find the contact conversation in our logs under this email address. I request you to please help ** with the email address that you used to contact ** or the phone number. I'll look into further.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an Amazon cloud cam in 2018. All was great and then my daughter took it to college and when she went back from Xmas break in *** of 2022. She could not get the camera to work. She recently brought it home for me to get working again only to find out that Amazon has discontinued the services required to use the camera. I spent $165 on the camera for it not to work because of Amazon discontinuing their app. In December 2022 without any notice. I would like a refund or something comparable. I called amazon today and spent 1.5 hours speaking to them and being transferred to 5 different people only to be disconnected and not getting anything resolved This is a pretty expensive item to have to throw it out because Amazon doesnt want to support the app that is required to use with it. This is not acceptable. There was no way of me knowing that the app would become unsupported after purchasing the camera which works perfectly fine

  Business Response

  Date: 05/17/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the disappointment this has caused. 
  
  Amazon Cloud Cam is inactive and no longer supported. As a result, Amazon Cloud Cam doesn't work anymore. To learn more, go to **************************************************************************************.
  
  We are unable to issue any compensation as of now.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20057533
  
  I am rejecting this response because:
  
  After spending money on the above mentioned camera 4 years ago and not being able to use it at all now because of Amazon. I feel this is unfair as I dont currently have the $ to replace my camera, why should amazon be able to get away with this   This is fraud

  Please see the attached articles that are all over the internet about Amazon sending a replacement camera.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being scammed by a 3rd party seller on Amazon.com, I complained and was granted a $30 refund to my gift card balance. After the refund didnt appear, I contacted customer service again and they claimed the $30 was on its way again. But, again, it never showed up. Im now talking to customer service for a 3rd time to get it resolved, but they are giving me the runaround.

  Business Response

  Date: 05/17/2023

  Hello ***********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued $30.00 Gift card to your account. It can be seen in the gift card balance right away. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-1170145-4919406 arrived damaged and the third party seller refused to issue a refund and send a call tag for the item. They attempted to bribe me saying they would refund the item if I only removed the negative complaint against them. They even gave me fake call tag numbers at one point. Amazon's A to Z warranty refuses to do anything about it and refuses to force the vendor to issue the refund. I have been dealing with this issue for several months and this will be the last step being contacting a lawyer to try and get my money back. It is basically one negative complaint after the next starting late last year.

  Business Response

  Date: 05/24/2023

  Hello,

  Thank you for taking the time to provide us with more information regarding the A-to-z Claim on order 113-1170145-4919406. The Claim on the order has been closed and we have decided to uphold our original decision since the item was not returned to the third-party seller.

  Sincerely,

  Amazon.com

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20057521
  
  I am rejecting this response because: The third party seller said they would send a call tag and never did. That same vendor also said if I would remove the negative review they would give me a refund without a return. The third party vendor constantly refused to deal with the issue and instead kept pushing it off. I couldn't even lift the item into a vehicle if I wanted to. The third party even got denied a claim by Fed-Ex because the package was poorly packaged. It isn't the buyer job to make sure the item that was delivered damaged beyond repair using personal funds when they spent several hundred to buy the item and A to Z biggest complaint by ALL Amazon members is you don't refund return fees like you say you will. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order with merchant on 4/17/2023 for item **********************************************************************************************. Amazon did not charge for the order. On 5/9/2023, I received an email stating that that the order was cancelled "due to lack of availability", three weeks after order placed. I contacted the business to attempt to get a new order placed and asked them to honor the price of the product I originally placed the order for, which they refused because they claimed it was against company policy. The item, which is now discontinued by the manufacturer ***********************************************************************, is no longer on sale with other merchants. Amazon wasted my time by deceiving me by getting me to purchase an item they claimed was in stock during a promotional sale, only to pull the rug from under me weeks later leaving me to pay more the item from any merchant as it is no longer on sale. Amazon and I agreed that I would pay a set price for the item, but Amazon by cancelling the order because they no longer wanted to honor the set price under the guise that they didn't have inventory/stock anymore, trying to force me to pay more for it because the manufacturer retired/discontinued the product, is unacceptable and illegal.

  Business Response

  Date: 05/17/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Its sad to hear that your order was canceled and the item is now no longer on sale.
  
  I've forwarded the feedback to the concerned team so that they can work on future improvements and avoid these things from happening in future.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

• Initial Complaint

  Date:05/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Amazon Prime account but no ********************** Web Services account. I saw a charge on my debit card for $79.76 from Amazon Web Services so I contacted them to remove my card from whichever account managed to use my card, and refund the money. They claimed that there was nothing they could do. **** card ending inn ****.

  Business Response

  Date: 05/19/2023

  Hello Ike,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Thanks for your patience while we worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.
  If you have any questions or concerns following this response, please continue to connect directly with Customer Support via Case ID#***********, who have emailed you on 18-May.
  
  We've pasted their response below for your convenience:
  
  I understand that you have a charge on your card from *** and are requesting a refund and removal of your payment method. I also understand how frustrating it is to have unknown charges, and apologize that we are unable to provide more information on this due to our security and privacy guidelines.
  
  As previously mention in case ***********, *** is unable to remove or update a payment from an *** account, this can only be done by the customer when they are logged into the account.
  
  On ******, weve sent an email titled Your *** Account Charge to the email address registered with the account owning the charge. Please check all other emails you may have and attempt to login.
  
  For more information on how to log in, see: *******************************************************************************
  
  To reset the password, see: ***********************************************************************************
  
  As a reminder, *** is a cloud computing service, therefore accounts are created and servers are selected by the account owner. This means, that each month, *** charges can vary by the amount of data and service provided to the account. I wanted to mention this as in previous correspondence with Customer Support (CS) there was no mention as to how the bill was generated.
  For more information on ***, see: *******************************************
  
  If you are unable to locate the email or password associated to the *** Account, you will need to contact your financial institution to reverse the transaction, cancel the card and block any future transactions from ***.
  
  I hope this helps. Have a great rest of the day!
  
  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************