Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My account was deactivated in error due to being related to other sellers' accounts. On May 10, I contacted Amazon Support via phone and was advised to provide the information and supporting documentation that confirms I'm not the actual owner of the following seller accounts: 1) VITALII FEDORISHCHEV;2) Driss Ez-Zire;3) *********************************** 3;4) Dzobko20;5) UPRENEUR.So, I attached my Plan of Action where I clearly indicated the Root Cause (connections to 5 mentioned seller accounts), Corrective Measures that I immediately implemented to break relations and correct my violation, and Preventive Measures that I'll implement to prevent further similar relations to other seller accounts.Moreover, I attached supporting documentation on each mentioned above seller account to prove that I'm not the actual owner of other seller accounts and terminated any business relationship with the actual owners of the mentioned above seller accounts.Thus, I took all necessary actions to prove that my seller account was deactivated in error. I'm the owner of only one seller account named SteelBox. The actual owners of the above seller accounts are my fired employees, business partners, and contractors. Please, review my attached documentation to get more information.I sincerely hope that Amazon Support will investigate my case in detail and reactivate my account as soon as possible. I really appreciate any help you can provide.
Business Response
Date: 05/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 22, 2022. We notified the seller of this decision by email on that day.

We took these actions because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.

Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

The funds in the sellers account are not eligible for transfer until December 21, 2022. The seller can write to ** at *************************************** on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com
Initial Complaint
Date:05/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shipped my order in several shipments. One of them did not arrive. The shipments were via carrier "Lasership". The carrier reported that all the shipments arrived and posted an apparent cell phone picture claiming it was of the missing shipment, but it was in fact a picture of one of the 2 other packages from Amazon that they delivered, which was in fact delivered late, one day after the posted delivery date.I reported this to Amazon, and after chatting with an agent online I received an email from Amazon refusing to provide any form of satisfaction for the undelivered goods, and claiming that the shipment was my responsibility after they delivered the goods to the carrier. I am attaching a screenshot of the email I received.I would like to point out that I was not given any choice of carrier for this shipment, so I don't accept their claim that I am responsible for the delivery once they, Amazon, have delivered the goods to the carrier. They have continued to use the carrier "Lasership" in my area despite numerous complaints of delayed and missed deliveries. I am not responsible for the performance of their selected carrier, especially this one which I would never have chosen, were I given the choice.
Business Response
Date: 05/27/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your account was closed. We are unable to take action in this case. You may want to check with lasership for further information.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/31/2023

Complaint: 20057290

I am rejecting this response because:
I have disputed the charges for the items not delivered with my credit card company. Amazon can ********** the dispute stand or refund my credit card. I would like to hear from them what action they are taking in that regard.
I informed Amazon why I closed my account. Their initial response to my reporting the non-delivery to them was inappropriate and insulting, and I expect a more specific apology, not just a general we're sorry you're unhappy. Also, their initial response indicated that it is their policy that customers are responsible for their deliveries once Amazon provides the shipment to the carrier. I want Amazon to provide me with a complete copy of this policy. If it is true that Amazon henceforth will take absolutely no responsibility for any shipments beyond delivering the items to the carrier (of their choice, not mine) I will no longer do business with Amazon. On the other hand, if this policy is actually more nuanced and not so customer-abusive, I would consider reopening my Amazon account.
Sincerely,

*********************
Initial Complaint
Date:05/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated, and I need to reinstate it. Amazon indicated that I must provide a Plan of Action to reactivate my seller account. I updated the necessary information in my Plan of Action and prepared supporting documentation according to Amazon standards. I attached my Plan of Action to the complaint. Please review it. I have described the root cause of my violation. Also, I indicated my corrective measures to correct my violation as soon as possible and preventive actions to avoid further similar violations. Moreover, I attached supporting documentation according to the list suggested in the notification from Amazon. Please review it. Based on the preceding, I provided all the necessary information and supporting documentation to ensure that I and my account are fit for reinstatement. I sincerely hope for your highly qualified assistance and the reactivation of my account. I really appreciate any help you can provide.
Business Response
Date: 05/25/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/17/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/26/2023

Complaint: 20057263

I am rejecting this response because: On May 17, I really received a notification from Amazon Support. However, this notification does not contain any additional information that I need to provide for the reactivation of my account. I attached the notification I received on May 17 from Amazon to my response.Please review it.

To clarify the information, I contacted Amazon Support via phone. It turns out that my Plan of Action was mistakenly rejected due to a technical issue related to the backend of my account. I was requested to provide my Plan of Action again. However, Amazon Support does not properly review my appeals through the "Submit Additional Information" button in the Account Health on **********************.

Therefore, I attached my updated Plan of Action and supporting documentation to my response. Please review it.

Amazon indicated that I must provide my Plan of Action and supporting documentation to reactivate my seller account.This requirement was stated in the initial notification from Amazon regarding the deactivation of my account. I attached all this information to my response.

Thus, I provided all the necessary information and implemented measures to ensure that my seller account complies with **********************'s requirements. Based on the above, I request the reactivation of my account. Many thanks for considering my request.

Sincerely,

***********************
Business Response
Date: 05/30/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

The customer received an email on 4/29/2023 with detailed information related to this issue.

Sincerely,

Seller Performance Team,

Amazon.com
Customer Answer
Date: 06/02/2023

Complaint: 20057263

I am rejecting this response because: I received a notification from Amazon.However, this notification did not contain the necessary information that would help further investigate my issue. Therefore, I contacted Amazon Support to clarify the additional details I need to provide to reactivate my account.

According to the response from Amazon Support, they provided me with the necessary information in a notification dated April 29, 2023. However, this notification does not contain useful information and refers to a December 26, 2022 notification. The notification from December 26, 2022, is the first notification I received from Amazon Support stating that my account was deactivated.

According to the notification mentioned above, I must provide a Plan of Action and supporting documentation to facilitate the investigation by Amazon Support. This requirement was discussed with me by Amazon Support over the phone as additional information that I need to provide through the BBB Complaint Form.

Based on the above, I have attached the following additional information that Amazon Support requested in their response:

-- Plan of Action: Please review my Plan of Action to obtain information about the nature of my violation (Root Cause).Additionally, my Plan of Action includes Corrective Measures I have implemented to stop and correct my violation promptly and Preventive Measures I have implemented to avoid similar further violations. Thus, the first requirement of Amazon Support regarding the provision of a Plan of Action has been fulfilled by me.

-- Supporting documentation (Marketing Services Agreement, Termination Letter, Invoice, and a screenshot of my Inventory): I would like to draw Amazon Support's attention that the violation that led to the deactivation of my account was not intentional on my part. I hired a contractor who manipulated ****s violating the **** Creation Policy to fulfill his task without my knowledge. I investigated his manipulations and described them in detail in my Plan of Action. I have attached the Marketing Services Agreement, Termination Letter, and Invoice to prove my statement. I have also attached a screenshot of my Inventory to confirm that the ****s that violated the **** Creation Policy have been removed from my Inventory. Thus,the second requirement of Amazon Support regarding the provision of supporting documentation has been fulfilled by me.

Based on the notification from December 26, 2022, to which Amazon referred, I have fulfilled all the requirements and provided all the supporting documentation to meet the reactivation criteria.

Based on the above, I request Amazon Support to review my additional information, thoroughly examine the backend of my seller account, and reactivate it. Thank you in advance!

Sincerely,

***********************
Customer Answer
Date: 06/05/2023
Greetings, My Amazon seller account was deactivated, and I need to reinstate it. According to the response from Amazon, I need to refer to the notification dated April 29, 2023, to get information about ways to reinstate my seller account. However, this notification does not contain useful information and refers to a December 26, 2022, notification. The notification from December 26, 2022, is the first notification I received from Amazon Support stating that my account was deactivated. According to the notification mentioned above, I must provide a Plan of Action and supporting documentation to facilitate the investigation by Amazon Support. This requirement was discussed with me by Amazon Support over the phone. Based on the above, I have attached the following additional information that Amazon Support requested in their response: -- Plan of Action; -- Supporting documentation: Marketing Services Agreement, Termination Letter, Invoice, and a screenshot of my Inventory. Based on the notification from December 26, 2022, to which Amazon referred, I have fulfilled all the requirements and provided all the supporting documentation to meet the reactivation criteria. Based on the above, I request Amazon Support to review my additional information, thoroughly examine the backend of my seller account, and reactivate it. Thank you so much for your attention and participation.

My account was deactivated in error. I need to reinstate it

Business Response
Date: 06/07/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/30/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/09/2023
I am rejecting this response because: Amazon Support can reactivate my seller account, but they required additional information for its reactivation. Amazon Support stated that they requested the necessary information in the notification from May 31. However, this notification contains no notes specifying what I need to provide. Therefore, I contacted Amazon Support by phone to clarify the information I needed to provide.

Over the phone, Amazon Support recommended that I submit an updated Plan of Action and supporting documentation to confirm the root cause of the violation and the actions I have implemented in my business.

In light of the above information, I have attached the following additional information to my response:

-- Updated Plan of Action;
-- Marketing Services Agreement: an agreement between the third-party services provider who violated the **** Creation Policy on my seller account and me;
-- Termination Letter: a document confirming the termination of business agreements between the third-party services provider and me to prevent further similar violations on my seller account;
-- Inventory screenshot on my account: confirmation that I have removed the ****s that violated the **** Creation Policy.

Furthermore, as evidence that Amazon Support did not request any additional information from me in writing on May 31, I have attached a screenshot of the notification I received from Amazon on that date.

Based on the above, I have thoroughly described the root cause of my violations on the account. I have also provided a detailed description and implementation of corrective and preventive measures in my business, as Amazon requires. Additionally, I have presented supporting documentation to substantiate the statements made regarding the root cause and corrective/preventive actions.

Therefore, I have fulfilled all of Amazon Support's requests to meet the requirements for reactivating my seller account. In light of this, I request that Amazon Support reactivate my account. Many thanks for considering my request.

Sincerely,

***********************
Business Response
Date: 06/21/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on {todays date}.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:05/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past several months, Ive place orders with Amazon and orders have been canceled due to delivery issues and in some cases delivered to the wrong address as of yesterday May 13 in order showed up as undeliverable after the time was changed three on the website. After being a prime member, and the amount of money I spend with Amazon, I expect to have things run a little more professionally. I also have two orders scheduled to come sometime today May ******************************************************************************************************************************** possibly canceled again this tells me that the driver probably just didnt want to come.
Business Response
Date: 05/17/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that one of the shipments returned back to ** and a full refund was issued. I am unsure about the other order. I would request you to please provide the order number if you have any outstanding issue and I will be glad to help.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Mar 29, 2023 jbl Bluetooth speaker from Amazon - at the time didnt have item I wanted in stock but had additional option for renewed item - in stock and ready to ship. Arrived a week or so later and the item looked used - not much an issue as I bought a renewed - I get it. - went to charge the item and the cord given doesnt fit the product - come to find out its a different model - contact Amazon to return based on receiving the wrong item. Ship it back and after they receive it Im not seeing a refund. Contact them and am advised it can take up to a month to get a refund. Never has it ever taken that long but I wait anyway. After the month still no refund. Contact Amazon and they are now saying the item I sent back was the wrong item - I tell them yep, Im aware its the wrong item as thats the reason I told them on the phone when I did the return it was being sent back. Refusing to sent a refund and even stated in an email that no refund will be issued till correct item returned and that if they dont get the correct item by jun 3rd 2023 they will charge me again for that item. The department Im dealing with now only sends email so I can forward all of this to whoever can help. I get how things can get mixed up but the lack of respect I get when Ive tried to call and been hung up on isnt ok.
Business Response
Date: 05/16/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Our returns center has processed the item and found that the item returned was JBL Charge 3 inside Charge 5 Package. Which means that wrong item was returned inside the correct package. While I can understand if this might have been returned in error, please return the correct item if you found so that we can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20057087

I am rejecting this response because: that is the item you had sent to me - that is why it was returned stating wrong item received. Requesting a refund.

Sincerely,

*********************
Initial Complaint
Date:05/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a cell phone on Amazon on April.4, 2023 and received the item one day later. When I opened the package found there was parts missing, so I requested a return. I well packed the phone to its original package, attached all the required labels to the package, and dropped off at Amazon locker at Whole foods market in ******, ****** on April. 6, 2023. I did received the confirmation email from Amazon says return received right after that, but till today, May, 14, 2023, I still haven't received any refund from Amazon. Attached are return summary and return confirmation email copies.
Business Response
Date: 06/05/2023
Hello,

We have denied the customers request for a refund as customer has not returned the purchased item yet. The email confirmations shared by customer were not sent by ******************** to customer. We do not have any record of email conversations with this customer with regards to this order *******************. Customer was provided with ********************** Return label under tracking ID: ************ which remains unused.

Kindly request customer to submit a valid proof of return to avail a refund.

Sincerely,
******
Amazon.com
Initial Complaint
Date:05/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I ordered a fire stick through Amazon and two gift cards which I got confirmation that the two gift cards was processed I never got the gift cards the fire stick is not coming either I was charged they put a hold on my account I have six fire sticks that is due with Amazon hookup plus a ring doorbell that I pay $100 a year and now that they put a block on my account I can't use these this is nothing but nonsense they're putting me through in this dress the fire stick was $25 and each gift card was $25 each so I'm looking to get a refund if I may approximately 75 $80 I don't know if you can help me out I really appreciate it Amazon asked me to submit documents I submit documents and they still have it closed
Business Response
Date: 05/16/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

With the information in the complaint I was unable to understand which account you have issue with. If you still have any issues, please contact ** using the account email address so that we can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to know why when I go to login at Amazon this fake link is trying to log me in each time.**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Business Response
Date: 06/01/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the link you have mentioned.

Our concerned team confirmed that its a fake link. You may want to run some antivirus program to see if any suspicious activity is on your device. This will help you avoid these issues in future.

Otherwise we do not have any other information in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a few complaints. Most recently, placed an order on 5/12/23. I specifically selected delivery for one item for 5/14/23 because I will be home to receive the item. I received a shipping notification that it will be delivered on 5/15/23. I will not be home this day.I have had packages delivered to the wrong address and have received other customers orders and Im concerned my package will be delivered to the wrong address.Calling customer service is not helpful because they appear to be in another country. They dont understand what exactly my complaint is about and its time consuming and frustrating.
Business Response
Date: 05/16/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issues you had with the orders earlier.

We will take action on orders on case to case basis. I would request you to please let me know if you have any outstanding issues with the orders so that I can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started going over my bank statements because of a scam that happened to me & saw that I had been getting many charges from ************************ *************************** couldn't understand why I would have these charges so I called to ask about ******** was told that there was FIVE different things!! They couldn't tell me anything about them except the dates and I didn't live here then!! They said they would refund for a ******** declined because i believethey owe me more..they cut my service then..even though it's paid for and I didn't except any offers or agreements
Business Response
Date: 05/16/2023
**************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

In these circumstances, its always recommended that you dispute the charges with the bank and they might also help you with a new card which would avoid any further charges.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/17/2023

Complaint: 20056618

I am rejecting this response because: I was told that they( amazon) could only go back a year & would be willing to credit me ****** for the past year
When I rejected that amount because this has been going on for such a long time (more than a year)they said anything going further back. I would have to take up with the bank.
Furthermore, I still do not understand why they canceled my amazon account when it was still paid for until the twenty third of this month..also,didn't ask to cancel amazon..ONLY the channels I never asked for.

Sincerely,

*********************
Business Response
Date: 05/21/2023
Hello ****************,

I'm sorry for the misunderstanding this has caused.

Unauthorized charges need to be reported to the bank. The bank will contact us through the appropriate channels and our concerned department will work with the bank regarding the refund.

Unfortunately we are unable to issue refund directly. The refunds need to be processed through the dispute via bank.

I hope the bank will be able to resolve the issue.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20056618

I am rejecting this response because:
An associate of Amazon that I spoke with said that they could only go back a year for refunding in the amount of $371.52 ..THIS CAME FROM (you) Amazon(why would Amazon make this statement if & come up with this dollar amount if they were not guilty).also,Couldn't (wouldn't?))give me any details any of anything except that some started in 2011.. ( pertaining to refund) Stated anything beyond a year(going back FURTHER) I would have to take up with the bank,. This has been said every single time . Also, nothing has been said about my account being Deactivated when I had already paid for services until the twenty third of this month. I would also like to add that in the email from Amazon. You apologize for a "wrong order".. it has NOTHING to do with an order,. This is not a "miscommunication" this is a company that doesn't know what they're doing!(yeah right..stealing)(Furthermore I did state in every conversation that I had with Amazon i understand that you record all conversations & I hope you do. At this point I'm going to request ( Because you stated that the services I've been charged for began in 2011) I've asked what location ..address ..card charges who authorized this ect. But I have not received ANY of that information .I am now in the position where I feel like I am going to have to seek legal counsel for this issue. Also,I would like to add that amazon stated that I should Cancel my debit card to avoid any further charges.?!?! And to me, this is hilarious because. A scam led me to find out that Amazon has been scamming me. And why do I need to cancel my debit card as Amazon suggested..So Amazon will stop scamming me.. I intend to make this very public and engage legal council if Amazon continues to play word games such as .. Miscommunication., Confusion..ect. if Amazon continues to refuse to return the exact and TOTAL amounts of ALL it has falsely taken for ALL channels I've been FALSELY charged for in its ENTIRETY. This is absolutely disgusting.

******************
************

*********************
******************
************

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