Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift card around April 19th 2023 from Amazon online at which point the gift card was delivered April 30th 2023 and a picture was taken of the package being on my porch but unfortunately either the Amazon driver after taking a picture took the package back for himself or somebody stole it off my property before I was able to get it I've spent two weeks and spoke to 15 customer service agents trying to get this card replaced as I have purchased something from them that I did not receive after all this extremely frustrating things I was then told that I'm basically out of luck and they will do nothing which I don't understand why this person told me that they can't do anything yet the *************************************************** I would get a replacement or they were escalating it and someone would get back to me and none of these things have happened I will just like my gift card replaced thank you
Business Response
Date: 05/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the complaint details, I see that you are referring to the gift card order #***-4343790-1309818 as you mentioned that you didn't received the gift card.

As mentioned earlier, we don't have option to process refund to the original payment method and refund to the gift card is the only option available.

You can reply to this with the confirmation of refund to gift card or you can contact your bank to raise dispute for the charge.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time I order an item online from Amazon, I specifically state next to my address that the package must be delivered in front of my apartment. I am sick and tired of Amazon drivers failing to follow my specific instructions. The latest incident occurred on May 6, 2023, when the Amazon driver sent me an e-mail indicating that my package (five packages of *********************** worth $53.68) was delivered at the mailroom. In August 2022, I received an e-mail from Amazon in response to a complaint I filed with BBB. I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. We apologies for the inconvenience caused with your recent Amazon logistics delivery instructions. This is certainly not the experience we want for our customers. I do understand the level of disappointment this has caused to you and if I had been in this situation, I would have felt the same. Rest be assured, we have forwarded your feedback to our logistics team and appropriate actions has been taken into consideration. Also, delivery instructions were updated on your account to deliver all your packages at Front door of your apartment and not to Lockers". We appreciate your business and hope to have the opportunity to serve you again in the future." Despite these assurances, Amazon drivers still do not follow my instructions. Now, I want the driver to retrieve the package from the mailroom and drop it in front of my apartment.I want the driver to retrieve the package from the mailroom and drop it in front of my apartment and henceforth to follow my instructions. ********** and **** all follow my instructions and drop off my packages in front of my apartment, so why should Amazon drivers choose to ignore my instructions.
Business Response
Date: 05/22/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You account instructions are in place. However, the building itself has instructions that take precedence normally over your address notes.
Even when you enter the delivery instructions there is a disclaimer that these may not always be followed. They are guidelines but not set in stone.

"Your instructions help us deliver to this address. However, deliveries may not always follow all the instructions." **This is listed just above the "Save Instructions" on the "Add Delivery Instructions" section of the app under "Your Account".

You may want to check with the building security about the instructions which may be visible to the delivery guys who visit your place to deliver the packages.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to use a gift card that had $94, when I applied it to my account it did not work. When I contacted Amazon about the issue they stated it went on my account then back out and I to a ghost account. I have been 2 months trying to get someone to resolve the matter and I either get ignored or hung up on. Nobody in Amazon as attempted to refund me the money or at least speak to me about the issue. One customer service tech told me this happens often and that the gift card team will reach out to me in 48 hours. That was on Tues may 9, it is now may 13 and I tried to chat with the tech for them to continue ending the chat.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the complaint details, I see that you are referring to the gift card which you want to add to your account.

However, we can see that the gift card is already claimed on different account. I request you to check with the store/purchaser as they can only take further actions.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20056310

I am rejecting this response because: I was told that it is sitting in a ghost account! The response I got per Amazon was that it was added to my account then pulled back out and added in a ghost account. The card was purchased through Amazon so I am contacting the seller.

Sincerely,

*******************
Business Response
Date: 05/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you received information stating the gift card is purchased from Amazon. However the gift card is not purchased from Amazon as per our details.

I request you to share the order details for the gift card which you are referring to so that I can check and help you with it. However you can contact the store/purchaser for the issue.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023
Gift card code is 9KXQ-AACY2G-3JAV. Also I have a conversation we're ur customer service promised refund by may 18th which is today
Business Response
Date: 05/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier the gift card is not purchased from Amazon as per our details and we don't have option to take action on it.

I request you to share the order details for the gift card which you are referring to so that I can check and help you with it. However you can contact the store/purchaser for the issue as they can check with the store and help you with it.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really hate doing business with this moronic company. There is always some kind of stupid hassle. Today these stupid idiots deactivated my account and told me they will be holding my **** money that I need for my **** rent until the 21st because their dumb, low budget verification system messed up my **** birthday and my drivers license expiration date. I am completely sick of Amazon with some dumb bs every few years. It is simply not worth my time. They always make an excuse to hold your money. Then they keep on sending some dumb emails about updating the dates on the verification. They are completely stupid. There is no way to edit anything. Just wasting my time. I guess these stupid idiots expect me to change the date on my license to match the date that their dumb system has. They probably actually think they have that much power. You stupid idiots need to fix my account right now. Should have sold my stuff on **** and Mercari anyway. Amazon *****. Nobody wants to wait two weeks on money anyway. The only platform that still does that cheap bs. Cant wait for ****** to have conflict with ***** so the whole dumb platform can crash and burn. I wont be dumb enough to ship any pending orders either. I am not making more money for this piece of trash company to hold.
Business Response
Date: 06/03/2023
Hello from Amazon,

Please inform the Selling Partner that their account is currently active.
If the issue still persists, please ask them to provide Merchant Token Id or registered email address of the account.
Initial Complaint
Date:05/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three Mothers Day gift for my mom using Amazon on Thursday, April 11 2023. The delivery date was for Saturday, April 13 2023. Shortly before 9:00 PM on April 13 the shipment said it was delivered and it showed a picture. I asked my mother to check to see if her package was delivered and it was not. I contacted Amazon immediately explaining to them that the package had not reached my mother and that their delivery driver dropped it at the wrong apartment. I explained that they took a picture of where they delivered it and that it shows that it was not at my mothers apartment. I also explained that they did not take the picture in a way that showed the apartment number that it was dropped so that my mother could retrieve it. I was told by the supervisor that they are not required to show the apartment number in the picture and that it shows that it had been delivered. Therefore they could not help me and hung up on me. The order number is 113-9656905-3746604. The recipient and and address was: *************************** ************************************************************************** I called Amazon at 9:08 and was on the phone with them for 24 minutes.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20056253

I am rejecting this response because:
The customer service representative is asking that I respond from the email associated with the account, however, they didnt give me an email to respond to.

Sincerely,

*******************************
Customer Answer
Date: 05/16/2023
The email address associated with the Amazon account is ******************************
Business Response
Date: 05/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-113-9656905-3746604 as you mentioned the item was not delivered.

Considering the item is lost and to make this issue resolved, I've processed the refund back to your original payment method so that you can reorder the item.

The refund of $53.48 is processed on Thursday, May 18, 2023 and you'll receive the refund within 3-5 business days.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20056253

I am rejecting this response because:
Amazon only refunded me for 2 of the items. My mother didnt receive anything. The total amount for the order was $72.73.

Sincerely,

*******************************
Business Response
Date: 05/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-113-9656905-3746604 & 113-3986108-6222620 as you mentioned the item was not delivered.

Considering the item is lost and to make this issue resolved, I've processed the refund back to your original payment method so that you can reorder the item.

The refund of $53.48 is processed on Thursday, May 18, 2023 and you'll receive the refund within 3-5 business days.

And $19.25 is processed on Monday, May 22, 2023 and you'll receive the refund within 3-5 business days.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel the need to underscore the fact that it appears no one is actually reading my responses. I've already stated that I've contacted the manufacturer, yet I've been sent the exact same response email twice, which doesn't acknowledge this. My discontent stems from a recent purchase, parfums de ***********************, with the order number 111-4886869-6217026, which I bought on April 28 for $358.88. The product I received was not as large as the description on your website led me to believe. When I reached out to your customer support team to express my disappointment and seek a refund, the response I received left much to be desired.Instead of assisting me directly, your representatives suggested that I resell the product through Amazon's Marketplace, and directed me to seek further support from the manufacturer. As a loyal customer, I find it unacceptable to be tasked with selling the item myself, or to have to deal with the manufacturer directly (WHICH I ALREADY DID), especially when the root of the issue is an inaccurate product description on your website.
Business Response
Date: 05/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #Order 111-4886869-6217026.

As you mentioned that you received the item which is different from the website description. But based on our investigation you received the correct item which you placed the order for and from our end we don't have option to process the refund.

As the team already informed you regarding the manufacture, I request you to contact the manufacture for further support.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two Amazon gift cards for $40 each. Their website advertises $8 in promotional credits for each $40 card. These promotional credits are not being applied at checkout. The most recent order number is ORDER # ***-9008457-7806645. I am attaching a screen print of the advertisement. I've spent 30 minutes on chat and representatives are not clearing this problem up.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the complaint details, I see that you are referring to the promotional credit for the purchase of $40 gift card.

Based on the account details, we can the agent already issued $16 promotional credit to your account on Saturday, May 13, 2023.

The same confirmation email was also sent to your registered email on May 14, 2023 7:02 AM.

The promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on May 12, 2023 and I also paid the extra **** since the order was not over $25 dollars to be eligible for same day delivery. After I placed my order before the cut off time, I received the confirmation stating that the order would be delivered May 12, 2023 2-6pm. I received a few update notifications stating that the package has arrived at one facility from the other. It wasnt until *******pm I received the notification that the package would be delayed for that day til 10pm. However I did not receive the package until the next morning. However I had already went to the store to buy what I had ordered on Amazon. I spoke to several different agents and all had given me different information, or didnt even know about the policy in regards to the guaranteed delivery. One agent told me to wait until after 12am on May 13, 2023. So when I got in contact with Amazon as I was told, I was still given different information on what to do. The policy does not state that I have to return the package. This is what the policy states: Guaranteed Delivery Terms and Conditions If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email. Ive known many others who have experienced the same problem and it is hard to even get in touch with an agent. I absolutely feel that Amazon is not abiding by their own policy or many of the agents dont even know what the policy states.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience due to the delay in delivery for the order# ***-2061704-1660263.

We always try to fulfill our promise within the given delivery time but in very rare conditions such delays occur which we will make sure get investigated.

Based on the details we can see the refund for the shipping charges is already issued on Monday, May 15, 2023 at 9:35 AM (PDT) to your gift card balance.

The current gift card balance on your account is $3.27. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a desk from Amazon and realized I ordered the wrong product. I called Amazon and they emailed me a return slip which I then returned the item through *** and got my money back from Amazon. Since this return has been completed Amazon continues to charge my credit card $91.15 at lest 4 times. Every time I call Amazon and they apologize and say this will never happen again but again it happened again today with my credit card being charged. This is the worse customer service I have ever received and now I just want this to stop and let this experience be known.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience due to the payment issue for the order# ***-5451055-5729068.

I understand that the item is returned but you are still getting charged. It might be due to the item marked as returned as different or system error.

As the charge authorization is already started, we can only take action once you get charged. Once the charge is completed you can contact us so that we can issue refund for the charge.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20056165

I am rejecting this response because:

Sincerely,

*********************

I will not allow you to charge my credit card again! You have already received the original payment and after I returned the item I was refunded so now you want to charge my credit card again? This is beyond acceptable! You all need to fix this issue like the copy of the email I sent you from a Amazon associate saying this issue was resolved but clearly it is not.
Business Response
Date: 05/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience due to the payment issue for the order# ***-5451055-5729068.

I agree that you returned but as mentioned the charge is already initiated and we don't have option to stop.

We can only take action once you get charged. Once the charge is completed you can contact ** so that we can issue refund for the charge.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Complaint: 20056165

I am rejecting this response because:

Sincerely,

*********************

My credit card was already charged for the item I returned! What are you not understanding??? I was charged for the item ALREADY then I received the delivery then I returned it snd got my refund but you all continue to charge my credit card over and over and over again when I already paid for the item!!!
Business Response
Date: 05/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience due to the payment issue for the order# ***-5451055-5729068.

I agree that you returned but as mentioned the charge is already initiated and we don't have option to stop.

The charge you are seeing is authorization which needs to be approved by bank. Every time the charge request is made it is declining.

As mentioned in this case we don't have any option to take action on it as the refund can only be processed once the charge is completed.

We can only take action once you get charged. Once the charge is completed you can contact us so that we can issue refund for the charge.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just wanted to get on here to state that since 2022 All of my orders are late from here, I've been lied to by the customer reps concerning charges, they won't allow me to update my phone number. They Erase legit reviews that aren't biased but criticize amazon's promoted products (gotrax scooters for example), pass my orders off to **** without alerting me. and I now have to close my 10+ year old account because of all these things. I don't know what's going on over there but it's not the same experience I had when I started shopping there years ago. It took 8 days for my last order to arrive (I live in the city) and when it arrived I had a scooter part that didn't work correctly and I've been going through all kinds of hurtles just trying to get it returned. I used to be able to send it out in the mail now I have to drive somewhere far from here I can't get too or pay **** for *** to pick it up. Just be wary of Amazon.com lately. They seem to be going down the anti-consumer route so many companies are taking these days.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the service you received from Amazon related to the order delivery and return issues.

I understand that you are facing issues with the orders and I request you to share the order details and the exact issue which you are referring so that I can check with the team for further assistance.

Regarding the return pickup charges, only for pickup you'll be charged for return however you can return using free return label or qr code.

Regarding the change of phone number request you share the exact error you are facing while changing the phone number so that we can help you accordingly.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

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