Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,382 total complaints in the last 3 years.
21,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently closed my account and I had a $49.00 can you please give me a refund.
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you GC on the closed account. I couldn't find the gift card you asked about, but I'd still like to help. Please send the information listed below, and we'll look into this further:

1. Gift card claim code or Gift Card number:

2. Street address or e-mail address where gift card was sent:

3. Name and e-mail address of the sender:

4. Order number if possible:

In case you have a physical gift card/store bought gift card purchased from store in possession, please send ** a scanned copy along with receipt, if available, so that we can validate further.

{MOREINFO_LINK}

We look forward to hearing from you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charges on my bank statement from Amazon.com, that cannot be found or verified by anyone at Amazon, but the money was taken from my bank account anyway. This has been going on for 7 payments to an account called Internet Marketplace. I called, chatted and received a call from Amazon, and gave them all the information needed for anyone at Amazon Service to find out what this money was going into, but I was told by everyone at Amazon that they could not locate these payments in their files, yet they have been taken from my bank account by **********************. They also told me that this money was not for Prime, because I do not have a Prime account. Also, they do not find documented in their records that have noted the fact in writing that it could be for something else. I have called my bank and they have verified that the money was paid to Amazon from my account on the following dates, $19.45, 01/05/23, *****, 01/05/23m 3,31m 01/03/23, ****, 11/09/22, *****, 10/17/22, *****, 10/03/22 *****, 10/05/22 and *****, 05/13/22., for a total of $189.21. They tried to say that could be an internet service payment. I informed them that I have internet service with Centurylink/Brightspeed (this is verifiable on bank statement) and have for almost ***************************************************************** Amazons records, although my bank statements show that Amazon deducted the money. which is VERIFIED by my bank statement. .
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with unknown charges. Ive checked the transactions on your account and couldn't find any charges.

Since the debit card in question is not listed as a payment method, I am not able to investigate further and recommend you dispute this charge directly with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

If you have more questions or concerns, please don't hesitate to contact us again, as we are more than happy to assist you always.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has collaborated and invested in a project that via rooting subjects they can manipulate their orders and prices. They have also engaged in fraudulent infrastructure building and AI use in these subjects they target, human beings with their own material. This is not ethical market practice. My products are continually manipulated and price adjusted because if this as well as human ethics concerns.
Business Response
Date: 05/18/2023
Hello from Amazon,

Please ask the requesting party to elaborate their concern in detail.

We will proceed further once they write back.
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to use a pre-paid gift card to reload my Amazon balance. When doing so, Amazon from account. Asked for documentation saying I owned prepaid gift card. I supplied this info 3 times. They then decided to permanently close the account. There is currently a $460 gift card balance still on the account from a return. I have sent email (unreturned) and when I call they tell me I cannot reach an account specialist by phone because they are in the back office. So basically I cannot speak to anyone to get this resolved. I have patiently waited a week, and no resolution, so I am reaching out to you. Please help.
Business Response
Date: 05/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 05/27/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 19, 2023, I bought a ****** pixel phone through my Amazon account and paid ****** including taxes ORDER # ***-0542125-6972211. After a couple of weeks, I decided to return it, it took a very long time to charge and I consider this a defect. On April 12, Amazon sent an *** return label by email. On April 12, I took the phone to the nearest *** store. I received a tracking number 1Z67561Y9012970469. On April 18 at ****pm, the return was received by the Amazon warehouse. Over the course of 30 days, I repeatedly contacted Amazon support, but they asked me to wait. On May 16, once again they refused to return the money and asked me to write something to them by e-mail. Please help me to get my money back.
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for the item you returned from order #***-0542125-6972211. We're happy to assist you further, in order to continue, we need some basic information to get started.

Please reply to this the email with your responses to the following questions in English or Spanish. You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: 5/31/2023. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Regards,

****************
Amazon.com
*****************************
Customer Answer
Date: 05/30/2023
I tried to talk to the support service again.
And they gave me the money back.
Thank you BBB for your time.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not honoring their promise made to planet fitness customers regarding the cancelation of their Amazon halo product. Amazon had a promotional offer with planet fitness offering a free product the amazon halo fitness tracker. When amazon discontinued this product that was purchased with the promotional credit they were supposed to be refunding planet fitness customers - amazon is not honoring this promise made by their company and by planet fitness. "Dear *******,You recently participated in a promotion where you signed up for our PF Black Card membership and redeemed a free Amazon Halo fitness tracker. Unfortunately, on April 26, 2023, Amazon announced their decision to stop supporting Amazon Halo, effective July 31, 2023. Our members are our top priority, and we are working with the Amazon team to ensure we take care of you.You should have received an email from Amazon that includes details on the refund you are eligible for. This will come in the form of an Amazon credit to your Amazon account there is no action you have to take.If you have any questions regarding the Amazon Halo device, app service, or credit, please reach out to Amazon customer support.As always, thank you for being a valued Planet Fitness member."I would like this credit applied and this information made public. I have spoke to 3 supervisors who will not honor the credit.
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Amazon Halo Device. To help you with this, I kindly request you to contact Halo Device Support.

Halo ************ Details:

Email: ******************************************

Chat:

"** Halo Priority English Chat"
24 hours a day, 7 days a week
Message **: "** Halo Priority English MU"
24 hours a day, 7 days a week

I hope this helps. We look forward to hearing from you again soon.

Regards,

****************
Amazon.com
***********************************
Customer Answer
Date: 05/19/2023
Amazon discontinued the HALO device and ********************** owns the product so contacting HALO support as a response makes no sense. This is an AMAZON issue as they are the ones who partnered with planet fitness and offered a credit to which I have not recieved. I have atteched the letter from AMAZON. This is completely ridiculous and repercussions should be made.

Complaint: 20066485

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 phones from Amazon Within The Same Week. The Cat Phone S-62 pro rugger smartphone bundle. ordered April 12 2023 , Amount $535.00 Plus - Naked Phone Case And Screen Protector Total $ ****** . Also Ordered 2 Other Phones From Amazon A Cat S61 , $ ****** , And A Plain S62 Phone Refurbished $ ******, The Cat S-62 Pro Rugger Smart Phone Bundle Problem You Dial A Number , You Have To Hold This Phone To Your Ear When The ******************** 1 For English You Can't Because The Icon For The Dial Pad Nor The Speaker Would Work . So I Tried The Other Phone Phone S61 , Once It Is Turned Off It Wouldn't Turn Back On . I Called Amazon April 20 ***** They ******* Had To Pick These Phone Up. Next Day Amazon Gave Me The Labels Numbers So I Called USP To Pickup 4-21-23 . They Only Came With 1 Label For The Cat S-62 Pro Smartphone Bundle Came Back Same Day To Pick Up The Cat S61 But Without A Label I Refused Him That Package Called Amazon About it And They Were Created 2 New Labels For What ? *** Came 4-24-23 And Picked Up The Second Phone With Correct Tracking Amazon Has Said They Never Got The $****** Cat S62 Pro Bundle Back Then They Say They Did Get It Back And They Never Got It Back. Everything Else They Received Back And Issued Refunds . But Keep Saying We Haven't Receive That S-62 Pro Bundle Back. *** Sent Me Proof They Delivered That Cat S-62 Pro Bundle To The ********* Facility 4-25***** They Even Sent Me The Print Out Of Package containing That S-62 Pro Bundle Tracking Number 1Z67561Y2613513750 April ***** ***:30Pm *** VegasNV ************* . Both Phones Were Sent Back The 21 , And 24 of April Amazon ******** To My House 5-25-32 With 2 Different Labels , Than The original One, And YET Sent *** Out Again ,On April ***** With Still 2 More Tracking Labels.All With Different Tracking No. From The First 2 Tracking Numbers Now I Did All That Amazon Told Me To Do That *** Had To Pickup These Items From My House.But Amazon Kept Generating Different Tracking No.
Customer Answer
Date: 06/15/2023

Complaint: 20066365

UPS Leaving With That Cat S-62 Pro Rugged Smartphone Bundle
This Is ******* Pickup April -21-23 Of The Cat S -62 Pro Rugged Smartphone Bundle Just The Way Amazon Said It Has To Be Picked Up ****** That Label Was Created April-20-23. Tracking No. 1Z67561Y2613513750

Customer Answer
Date: 06/15/2023
***************************** This Is After The Cat **62 pro rugger smartphone bundle was picked up, And The Cat **61 Smartphone . THE **62 pro rugged smartphone bundle Was Picked Up 4-21-23 ,And THE **61 smartphone Picked Up 4-24-23 . BUT *** Came To My House 4-25-23 Twice Each Driver Having 4 More Creater Labels By Amazon Two Of The Lables last Four Numbers Are **** And **** These Are Not The Labels Created on 4-20-23 . So Six Labels Were Created By Amazon . IF Amazon Lost This Cat **62 Pro or looking for it Under Any Other Label Other Than The Lable Created 4-20-23 It Not My Fault. I Have The Proof Pictures And Audio . IF Something Is Faulty or Just Doesn't Work I'm Sending it Back . THE **62 Pro Didn't Work Nor The Cat Cat **61 You Know That Voice Translator Didn't Work Either!! I don't CHEAT , TRY TO FOOL ,BEAT OR BE Dishonest For Anything. Amazon You Are Wrong Period

Business Response
Date: 06/15/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for the item you returned from order in question. We're happy to assist you further.

Please reply to this the email with your responses to the following questions in English or Spanish.

You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: June 22, 2023. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.
Incident Report

1. Order number:_______________
2. Today's date. (MM/DD/YYYY):_______________
3. Date return item was shipped. (MM/DD/YYYY):_______________
4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.
5. Description of the item returned (item name, color, size, quantity, etc.):_______________.
6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20066365

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20066365

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 06/16/2023
This ****** Picking Up That Cat S-62 Pro Rugged Smartphone Bundle And Him Leaving With It 4-21-2023 Tracking Number Is 1Z67561Y2613513750.
Customer Answer
Date: 06/21/2023
I Don't Know How Many Incidents Report Amazon Has Sent Me , Here It Is Again Down To The Phone Size. 2 Pages . Then I Wrote More Proof Amazon Created More Than 4 Different Labels For These Two Phones # ********

Business Response
Date: 06/28/2023
Hello,
We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the card issuer, and we asked the card issuer to close the dispute in the customer's favor. Therefore, we will not be able to reimburse the customer further.They should have already received a refund of $611.11 on their credit card.
We sent an email to the customer's registered email address on **********.
Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 06/29/2023
To ******** I Saw Your Response To My Dispute. It Has Been An Insult To Me That Amazon Would Lie To Me That They Never Received That Cat S-62 Pro Rugged Smartphone Bundle. I Don't Ever Practice Deceit,Or Fraud This Was A Real Insult To Me .Check Me Track Record,All The Things I've Purchased From Amazon. Air Suspension Bags *** One Car,Upper & Lower Control Arm Front Suspension Serpentine Belt Tensioner Throttle Body *** Another Car. Demolition Hammer *** Concrete Work. Amazon Sent Me Once The Fixable Mirror ****************** If Was A Fake Didn't Even Have A Mirror In It .But This Last Time Amazon Sent Me 3 Defectived Items Cat S-62 Pro The Cat S-62,And That Voice Translator. And Now Look How Long It's Been . When Amazon Started Telling Me I Only Sent A Naked Phone Case Back And Not The Phone It's Self. Your Amazon **************** Has Lies To Me Over 40 Time. Even A ********* To ************* Dispute And Amazon Would Issue A Refund ******** Me Number Is ************ My Trust To Choose Amazon *** Products In Weak After I've Suffered All This Work And Time.
To ******** I Meant To Say Cat S-62 Pro ,And The Cat S-61) And Voice Translator Were Defective These 3 I Ordered Between April 12 -23 And later That Month Maybe Early May *** That Voice Translator.
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a laptop which was defective; sent it back. Was told by Amazon they couldnt process my refund until they received the product. They have now received the product and NOW Im being informed itll take up to another 60 days before Ill get my refund. HIGHLY UNACCEPTABLE. Someone needs to process this return ASAP
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that our team had issued full refund on the order value of $480.00 on Thursday, May 18, 2023 at 7:25 PM (PDT). The refund usually takes 3-5 business days to reflect on your card statement.

For more information you may contact your respective bank.

Once processed, you'll also be able to see the refund request here:
***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had too many delivery timeframe issues with Amazon. This would be my 6th order in last 12 months that missed the delivery timeframe. Specially the products that I have ordered with one-day delivery timeframe. My problem is that if I have a pending action depending on the delivery, my whole schedule gets disturbed, sometimes it actually costs me. The latest order that I placed was for a sink that got delivered a day late. Theres *************** sink that was supposed to deliver today but did not. Now the delivery schedule says it will be here tomorrow. Per Amazon tracking, the package was at an Amazon facility early this morning and now after almost 12 hours it did not make the delivery truck. I had a technician scheduled to come but since the sink is not here, he cannot come back before Thursday. My current sink is not usable and its causing me such an inconvenience. Now I have to wait 4 more days to get it installed. Its almost EVERY time when I place a one-day delivery order, Amazon NEVER EVER delivers on time causing me inconvenience. If Amazon cannot deliver on time, why do they even advertise? This is false advertising and delivery promise they are making but not fulfilling. I have enough proofs from orders to prove I am not making it up. This is so so frustrating, you plan everything accordingly but Amazon fails to deliver (literally in this case).Order # ***-3418917-9706635
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with package deliveries. As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here.

It's important for ** to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps ** improve our processes.

Our team is already working on this issue extensively. To make this right for you, I have forwarded your feedback internally so that they can look into this and take investigate with our carrier partners.

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 05/19/2023

Complaint: 20065902

I am rejecting this response because:
In past experiences, I have tried calling Amazon after the delivery date was missed and was provided ABSOLUTELY no support. They couldnt even prioritize the delivery after it was missed nor thru were able to give me a revised delivery timeframe and you are proposing they will review this? Not accepting the solution.

Sincerely,

***********************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I have a certificate from *** and *** registration for the product "wart remover" NDC code ************ and I have sold this product on amazon.com but my product was illegaly identified as a skin tag product. I have appealed more than 20 times but every time I received the same answer. I wanted to find out how you can put pressure on Amazon that they have illegally identified my product. And they also violate *** regulations by prohibiting the sale of permitted product.B0BY78CTY2 NDC code ************ ********************************************************* My product is officcially registred in *** and you need to reactivate it as soon as possible Best,******
Business Response
Date: 05/19/2023
We have reviewed this **************** ASIN and require more information to complete our review. We have requested the necessary information from the seller via email on 5/19/2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 05/19/2023

Complaint: 20065873

I am rejecting this response because: today I receive email that my product does not violate amazon policies and must to be reactivated. I have official email from amazon, but it still inactive and my appeal was declined. Amazon violated *** rules and don't like to check provided code and certificates.

Sincerely,

*************************
Business Response
Date: 05/23/2023
Hello,

We have reviewed this **************** ASIN and an email was sent to them informing them of our decision on 5/23/23.

Thanks, Amazon.com Seller Performance

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