Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,382 total complaints in the last 3 years.
21,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon simply stole money from me. I placed order that they never shipped and they kept money. Its criminal! ORDER # ***-53905845-1117842.The Seller refuses to contact me or Amazon about the item that was never received. The tracking picture is supposedly my item - it is a picture of my driveway and fence from the street with no package shown. I want a refund as we never received the item. The shipper is the only one that can file a claim with ***** (their shipper) however will not talk to anyone to get this resolved. I am out $425 that they received and Amazon is refusing to help and has been saying for 3 weeks of me jumping through hoops, being disconnected on 3 times after talking with them for 1 plus hours at a time that they value me and will take care of me to no avail.
Business Response
Date: 05/19/2023

Hello,
We have reviewed the issue filed for the Order ID and ******************* and noticed that the Buyer requested a refund.
Upon review, we noticed that the item was delivered to the Buyer's address within maximum estimated delivery date. The tracking number shows delivery confirmation with a release authorized from Buyer.
Hence , we are unable to issue any refund to the Buyer .
In summary, Buyer has not been refunded for this order as the tracking number shows valid delivery to the address provided.

Customer Answer
Date: 05/19/2023

Complaint: 20065808

I am rejecting this response because: as I have stated and noted in my documentation. When looking at the picture that ***** took of the delivery, there is no item documented in the picture. The only person that can file an investigation with ***** is the "Shipper" I did not receive the $425 Iphone. I also started complaining to both Amazon and their partnered company the day that they said it was delivered. Due to ***** saying it was delivered by a check **** and and image taken from the street of my fence WITH NO PACKAGE. I am being denied any corrective actions. In all the years that I have been a Prime member I have never filed a claim or anything. I have rarely even returned anything even though I order weekly with them. This was one of their sellers and either Amazon or their "Partnered" seller needs to make this right.
I have tried communicating with their Partnered seller with no response, as well as Amazon has tried contacting them with no response. This has been the first time that I have purchased an expensive electronic item from Amazon and this is how I am treated. They steal my money! If their A to Z guarantee would actually look at the picture (like all the customer service reps that promised me that I would be taken care of did after they saw the picture) I would not have be defending this whole process they are putting me through.

Sincerely,

*******************
Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI, MY NAME IS *************************; I PURCHASE A MOBILITY SCOOTER FROM AMAZON WEBSITE ON FEBUARY 28, 2023. MY DEADLY TO RECIEVE THE ***** WAS ON MARCH *******. IT ***** 21,2023, I HAVE NOT RECIEVE MY *****. I VE BEEN CALLING AMAZON COSTUMER SERVICE SENSE ***** 12,2023. THEY BEEN TELLING ME, THERE INVISTIGATING THE SITUATION AND I VE BEEN PROMISE MY REFUND WILL BE IN MY **** WITHIN 24 TO 48 HOURS. IT'S BEEN A MONTH, AND STILL I HAVE NOT RECIEVE ANYTHING. I WILL LIKE TO TAKE THIS MATTER TO INVISTIGATE MY ***** WITH AMAZON. AMAZON *****# *****************, THE PUCHASE WAS FOR ******. YOU MAY CONTACT ME AT ************.0R YOU CAN EMAIL ME AT *******************. THANK YOUFOR YOUR TIME. I WILL LOOKONG FORWARD IN HEARING FROM YOU.
Business Response
Date: 06/07/2023
Hello,

We have denied the customers request for a refund as customer was already issued a refund on this order 113-3535083-6731429 on March 05, 2023 in the form of an Electronic Gift Certificate for USD ******. Customer fully used this amount for an amazon order (114-1401672-4637807) on March 06, 2023. Also, customer raised a chargeback dispute on this order 113-3535083-6731429 on May 12, 2023 and this dispute is also closed in customer's favor. Customer was credited twice for this order.
Hence, customer is not eligible for more refunds with respect to this order.

Sincerely,

******
Amazon.com
Customer Answer
Date: 06/09/2023

Complaint: 19966781

I am rejecting this response because:
I never received any credit or money from Amazon. Please ask Amazon to provide records to show that they paid me, and not the person they said committed the fraud.
Sincerely,

*************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3rd a product was delivered to me, Weetla 3 in 1 Magnetic Wireless Charger Stand,15W Fast Wireless Charger with QC 3.0 Adapter,Wireless Charging Station for iPhone 14,13,12/ProMax/Pro/Mini/Plus, iWatch 8/7/6/SE/5/4/3/2, AirPods Pro/3/2 priced at ***** plus ** Sales Tax. The product in question does not work as advertised and does not charge my devices reliably. When I attempted to return the product to Amazon I was told Id either be forced to pay for the return or spend my ************** and dropping off this faulty product. I refuse to lose my money or my time to mediate an issue due to a faulty product. If this product worked as advertised I would be more than happy to keep the product. I was not offered a refund or a replacement.
Business Response
Date: 05/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20065558

I am rejecting this response because: N/A

The order number is 112-3909871-3845826

Sincerely,

***********************************
Business Response
Date: 05/26/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have issued full refund on the order value of $41.00 onThursday, May 25, 2023 at 9:30 PM (PDT). The refund usually takes 3-5 business days to reflect on your card statement.

For more information you may contact your respective bank.

Once processed, you'll also be able to see the refund request here:
***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Powermatic 3520C wood lathe from Amazon 1/6/2023. The off and on switch failed and I tried to get help from ************** for 30 days on the issue and was ignored each time I contacted them about the switch. It was unsafe to operate this machine without an off and on switch so I called Amazon for a return. 5 different Amazon customer service representatives promised me a full return for this faulty product so they would get their 5 star score from unwitting customers.Not one of their promises was kept. I still did not get my return until 4/24/2023 and was charged $1,104.17 for a re-stocking fee on this faulty unusable lathe.I was penalized as if I bought something and then decided not to use it. I just wanted my money back so I could purchase another lathe just like it from Amazon.The $1,104.17 was a lot of money to me and I do not think Amazon management would approve of a customer being ripped off like this. I can blame the customer service representatives because they don't have a clue to what they are doing.I just bought the same lathe through ********** who bought the lathe from ************** and sold it to me. I know ************** won't help me if I encounter a problem with this one but ********** might help **** just want my $1,104 back that was unjustly charged to me as a re-stocking fee.
Business Response
Date: 05/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous communication, I have checked with our team and see that they are unable to issue refund to your original payment method. Due to which they have requested to check if you would like to have the refund issued to your gift card balance on the account.

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:
*************************************

Please reply to this email directly, so that I can help you getting the refund processed.

I hope this helps. We look forward to seeing you again soon.
Customer Answer
Date: 05/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/3/2023 I placed order with Amazon I called the same day to return the item because it wasnt what I order I was sent a return label along with instructions. I was told that I would receive refund 1 to 2 days after the merchant receive product back. Product was received by merchant 5/12/2023 now Amazon is starting they have allow 2 weeks for refund. When I told the customer service representative that a supervisor told me different and I had message from her to verify representative become rude and told me I just have to wait I then ask to speak with supervisor and I was explaining my concerns to her she **** n puff and then hung up on me I called back ask to speak with another supervisor to file complaint and once switch over ask her to file complaint and why for 5 minutes she repeatedly ask me the same question as if the reasoning was good enough finally she said that she would put something in to hire up and if they feel its a real issue they will do something about but if they dont I would get no response I feel these reps very rude incompetent and no customers service skills what so ever including stage two supervisors I spoke with. When ask for email confirmation or message confirmation refuse to do so
Business Response
Date: 05/18/2023
Hello Starta,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience you've had with our customer service and with the return of a product. We've forwarded your feedback to our business team for further review.

Unfortunately, we could not locate any order ID in the complaint or an account with the email ID you've mentioned. We request you to contact from the email ID associated with the account and include the order for further review.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 20065174

I am rejecting this response because: I provided proof of order but here it is again order number 111-1684902-8182616 and dont wish to communicate with Amazon directly when ask to file a complaint it always ignored and hung up on now that I taking it public and over the company. I dont have an email attached to my account

Sincerely,

*****************************
Business Response
Date: 05/24/2023
Hello Starta,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to ** with the order ID #*******************.

A full refund $162.23 for this order has been issued on May 22, ************************************************** 3-5 business days.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an item that was delivered to the wrong address and they are keeping my money. It is $69. I am divorced and single, I don't have money to give to giant corporations. I can't figure out how to upload my emails from them. How can a policy allow them to steal money from me?
Business Response
Date: 05/18/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-5347903--1468251.

The information shared by our specialist team is correct, "At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information."

As a one time exception I've issued $74.69 to your payment card and it will reflect in 3-5 business days.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have had issues with Amazon Music App for the last 6 years and they still have not come up with a solution. So I would like a refund or a discount because it still happens. If they cannot provide a working product then they cannot charge full price. Music speeds up and slows down and I have contacted customer service and tech support. It appears to be an issue with their app. Not sure if the Apple Store app, or android as well, but 6 years paying this price each month is ridiculous. Something needs to change now.
Business Response
Date: 05/30/2023
Hello,

I am Mahesh Boddu from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that your Amazon Music app is not performing as expected.

First, please ensure youre using the latest version of the Amazon Music app.

For Android, to install the latest version, visit the Amazon Appstore for Android or ****** Play. Search for "Amazon Music." An "Update" option displays on the app detail page only if one is available.

For iOS, to install the latest version, visit the App Store and search for "Amazon Music." An "Update" option displays on the app detail page only if one is available.
If your problem persists on the current version, follow these troubleshooting steps:

1. Close and reopen the app.
2. Sign out and sign back in to your account on the app.
3. Uninstall and reinstall the app.

For Android, to uninstall the Amazon Music app for Android:

1. Search for Amazon Music on the Amazon Appstore for Android or ****** Play.
2. Select "Uninstall."

For iOS, to uninstall the Amazon Music app for iOS, press and hold your finger on the app icon until a circle with an *** appears. Tap the *** to uninstall.

If this still does not resolve your music concern, I'll need some more information to continue looking into this. Please email ** at ********************************** and include:

1. The title of the song or album you were trying to access and which device you were using.
2. If you used a web browser, include the name and version number, and whether it's enabled to accept cookies from Amazon.
3. Your operating system, version, and internet connection type (for example: cable, DSL).
4. Names of active internet security software you use (for example: firewall, antivirus, pop up blockers).
5. A description of the steps you were trying to take (for example: play music, download music, install application).
6. The text of any error messages received.

I hope this helps! We look forward to seeing you again soon.

Regards,

****************
Amazon.com
***********************************
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't log in to my Amazon account, and I can't restore my account when I contact Amazon customer service. At present, my account is still in a state of being unable to log in. I hope Amazon can restore my account.My account is ****************
Business Response
Date: 06/01/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order No.:#***-7617741-3128211 Order total:10 usd Order date:2023-4-27 00:49 I received an account abnormal email when I purchased an amazon giftcard.It said my account cannot login again.My amazon account:******************* Phone No.:**************** I had provied the evidence twice before,but still reject it. Maybe the evidence is Chinese which is confuse you, so I transfer it to english.or Maybe my shipping address and billing address are not the same(shipping address is transit company),and this behavior was misjudged by the system as account is risk.The following attachments will provide specific information.Amazon specialist closed my account , I wish they restored my amazon account!
Business Response
Date: 05/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 05/27/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************, and I am the owner of an Amazon.com store, AVP Express. My Amazon seller account was deactivated almost two years ago, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits. I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds. Thank you for your attention to this important matter. Feel free to contact me with any questions.Sincerely,***********************
Business Response
Date: 05/21/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Customer Answer
Date: 05/26/2023

Complaint: 20064572

I am rejecting this response because:
My account has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.
Instead, I merely receive the same automated message time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.
To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeals.

Sincerely,

***********************
Business Response
Date: 06/02/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on June 2, 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 06/09/2023

Complaint: 20064572

I am rejecting this response because:
As I had already mentioned in the previous text I have no way to provide proof of orders from my account as my store is completely gone, I can't log in to my marketplace, previously in other shipments that I had made I have proof of successful refunds that I made to several customers at their request, all this information can be found if you enter the platform and search order by order.
ORDERS RELATED WITH PLEASED CUSTOMERS AND SUCCESSFUL DELIVERY PROCESS:

Order ID: ******************* - ***** tracking number ************ - Product: ****** 16 Piece Stoneware Dinnerware Set, Turquoise.

Order ID: ******************* - ***** tracking number ************ - Product: Pokemon "First Starters" 4 Piece Twin Bed in a Bag Bedding Set- Comes with Comforter, Pillowcase.

Order ID: ******************* - ***** tracking number ************ - Product:   Pokemon "First Starters" 4 Piece Twin Bed in a Bag Bedding Set- Comes with Comforter, Pillowcase.

Order ID: ******************* - ***** tracking number ************ - Product:   TANGIERS TURQUOISE 16 PIECE DINNERWARE SET

Order ID: ******************* - ***** tracking number ************ - Product:   TANGIERS TURQUOISE 16 PIECE DINNERWARE SET

In the following link you will find the contract and the information that I have accepted along with my account, there you will find all the program and its requirements:
************************************************************************************************************************************************

As I have said before, Amazon removed my access to my marketplace account, when I login with my credentials the only thing I can see is the basic information of my store but I can no longer access the store, i ask you to please help me, this is not easy at all, I have been without my store for more than a year now and what is worse, without any reason for it, during all this time I have been sending appeals of my store by mail to the following email disbursement-******************************** and I always receive the same automatic responses, apparently they have a robot or something similar but they only do automatic responses, this is quite frustrating as I need to have my store with me again, I have my funds withheld and the account disappeared, as a seller and former member of the platform I am entitled to have my funds back or my store to reappear, this seems to me a serious fault of the Amazon platform, I recognize that I made mistakes but I am entitled to my money back, i am looking for you as a desperate measure for what is happening to me, it has been a long time and it is an injustice that I do not receive any answer about my store.

Sincerely,
***********************
Business Response
Date: 06/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on June 13, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/13/2023

Complaint: 20064572

I am rejecting this response because:
The information that they tell me was sent to me on June 13, 2023 with the information that they ask me for my account to be reactivated was not really sent, and through my account I can not see these notifications, the platform does not let me ************ information. My account has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.
Instead, I merely receive the same automated message time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.
To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds.
Thank you for your attention to this important matter. Feel free to contact me with any questions.
Sincerely,

***********************
Business Response
Date: 06/15/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 6/15/2023.
Thanks
Amazon Seller Performance
Customer Answer
Date: 06/16/2023

Complaint: 20064572

I am rejecting this response because:
I am writing again by this means with the purpose of discussing with you this response, I have received the same answer from Amazon for many months, I have already sent all the information they have asked me and they never give me an answer or a concrete reason for my situation, I ask you to please help me and give me an answer, I have already waited a long time for my store to be reactivated and they have not told me anything, all the information I have provided can be verified in my account and with the files I have sent them.

Sincerely,
***********************

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