Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I place orders with Amazon that I never receive. **************** agents are rude inattentive unprofessional and unknowledgeable. I placed an order for two items that I was to receive may 16th. I seen that they were not out for delivery so i contacted customer service to inquire about my items. I had to call twice and chat online twice. I was told so many different lies. Now my package says its being relabeled... that was as of 8:30 am 5/16. that status has not changed or updated as of this complaint. Amazon says that if my item isn't here by 5/18 i can request a refund. I should be able to request a refund today 5/17... but they extended the process by adding some fake relabeling process. As the tens of thousands complaints show. Amazon is more of a scam than a legitimate company. It's horrible that people like myself that have fought for this countries freedoms has to be reminded that these freedoms are blatantly used so companies like amazon can take advantage of hard working *********. Speaking of which. how difficult would it be to speak with a customer service agent in ******* if ********************** was legitimate? I spoke to a **** ***** *** etc... in countries where those names are not common. so either Amazon has its agents lie about their names (which starts a veil of dishonesty from the start)... or they hire people with the most common ******** names. I have lived in ******* all my life 50+ years. I have never run into a **** ***** and *** all in the same day. my point is. if Amazon is having their employees lie about their name to appease customers... they are blatantly outsourcing their customer service. How does someone in ***** track **** information when they are not even aware of it's existence? I need a refund on ORDER # ***-7663884-4162630 (Mens Dragon Bracelet) and ORDER # ***-1419270-6033819 (Stainless Steel Bike Chain Motorcycle Chain Bracelet for Women Men). and i record all my calls with Amazon. i am a disabled vet and Amazon has caused me distress.
Business Response
Date: 05/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience due to the responses you received from customer service team and I'll make sure to take this as feedback and for it to the concern team to work on it.

Regarding the order status of both we can on both the orders the refund for the item is processed on Wednesday, May 17, 2023 for $10.69 & $17.11.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here: ***********************************************************************************

***********************************************************************************

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order for 6 total items was placed on 04/19/23 with ORDER # ***-7926390-0935419 for a total of $116.54. The items were delivered on 4/21 in a single box and the item packaging was never opened with items still in new condition. The items were shipped and sold by Amazon. I had found a significantly better price elsewhere and initiated a return request and returned all 6 items in the single amazon box they came in via *** drop off. Amazon confirmed this and later received an automated email of that a full refund was being processed. On 4/30 I received a reminder email from Amazon to return one of the items by 5/10 to avoid being charged again, even though I already returned all 6 of the items. I called amazon that day and the representative informed me that the return may still be processing and that I can disregard the email. On 5/15, I received and email from amazon informing me that I was being charged again because they have not received the item yet. My credit card also confirmed I now had a charge for $21.85 on 5/15. On 5/15 I spoke to three different representatives and someone from the amazon **************** Leadership Team. The first representatives gave conflicting information and the last one informed me there was nothing they could do. I tried again on 5/16 by talking to several representatives who all said the system did not allow them to issue a refund or even do anything to further look into this issue. I had now spent about 3 hours and 45 minutes on the phone over two days to try and resolve this to no avail. While representatives understood my concern, Amazon did not try to resolve the problem or even look into this issue further. Amazon has now falsely charged me $21.85 for an item that was return along with the others in this order.
Business Response
Date: 05/18/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've informed ** that the return is not completely processed yet and requested you to wait till 20 June 2023.

If you haven't been issued a refund after 60 days from the returning date, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 05/22/2023

Complaint: 20068810

I am rejecting this response because:
What exactly would reaching out to the carrier do? Other than providing me confirmation that the item was dropped off which amazon can already confirm, I was informed there was nothing else they could do. It appears this is your response to avoid dealing with the problem altogether and throw it to someone else rather than actually addressing the issue. The item was with the others and no one has provided a reason as to why it was not processed with the others. If what you are saying is true, then why doesn't amazon wait until June 20th to charge me for the item? Amazon's inability to directly provide clarification to the concern and take any action is disappointing.

Sincerely,

*************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED A SCALP SCRATCHER (ORDER # ****************, ON MAY 12TH FOR MOTHER'S DAY FOR A RELATIVE.ITEM ARRIVED ON MAY 17TH & WAS A USED ITEM.I CALLED AMAZON MAY 17TH MOTHER'S DAY EVENING AND THE REP. TOLD ME THAT MY RELATIVE COUKD DISPOSE OF ******** WOULD RECEIVE A REFUND ON MY GIFT CARD.I NEVER RECEIVED MY REFUND ON MY GIFT CARD.IHAVE CONTACTED AMAZONS NUMEROUS ************ STILL WILL NOT ISSUE ME A REFUND, EVEN THEY EMAILED A CONFIRMATION OF MY REFUND.SECOND ISSUE IS ABOUT ORDER #***-1593312-6540247.I ORDERED ON MAY13TH , A SPORTS *************** 10 CREAM.THEY WERE LATE ON SHIPPING TO ME & WAS TOLD THE ***** WERE 30 MIN. AWAY FROM ME ON MAY 15TH.SUPERVISOR TOLD ME THEY WOULD BE DELIVERED TO ME DEFINITELY ON MAY 16TH BEFORE 10 PM.I WAITED ON MAY 16TH ALL DAY FOR MY *****.I CHECKED MY AMAZON ACCOUNT, AND IT SAID MY ***** WERE CANCELLED.I WANT MY REFUND FOR THESE 2 *****, BECAUSE I DID NOT CANCEL THEM!I HAVE CALLED AND WAS PUT ON HOLD FOR HOURS WITH AMAZON LEADERSHIP TEAM AND THEY NEVER SENT ME MY REFUND OR CALLED ME BACK!I AM A PRIME MEMBER AND I WAS TREATED LIKE CRAP!I WANT COMPENSATION ADDED WITH BOTH MY REFUNDS AMAZON OWES ME ASAP!
Business Response
Date: 05/18/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience with the orders and the issue you've had with our customer service. We've forwarded your feedback to our business team for further review.

The order Id for the scalp scratcher is incomplete, we request you to write ** back with the complete order ID. Further regarding the first shipment from the order #***-1593312-6540247, a stop and return was requested. We request you to wait for the product to be received and processed by **.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20068486

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today Amazon allowed my 10 year to purchase a subscription. Not once did they contact me the account holder prior to taking the money out of my account. Why are children's devices even allowed to purchase anything? Taking the money out of my account has led to my life insurance bouncing. Amazon immediately took the money out of my account, but state they cannot do it immediately. They refuse to pay any bank fees or reinstatement fees for *********. I spent 3 hours dealing with their customer service representatives who kept passing me around or disconnecting. Then I repeatedly asked for a supervisor. I was finally given a supervisor who offered $10. Not acceptable. Then he disconnected the chat. He could see I was typing as it tells you when the other person is typing. Amazon needs to be responsible for any fees incurred. Amazon should not allow children's devices to make purchases. Amazon should not allow any purchases without permission from the account holder.
Business Response
Date: 05/18/2023
Hello *************,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and we're sorry to know about the inconvenience you've had with the subscription via children's devices.

Your feedback about the same has been forwarded to our business team for future improvements.

As informed by our associates, To avoid future accidental purchase, please try this below step in your Alexa *** to turn off the Alexa ***** purchasing to avoid such accidental ***** purchases:

1. Open the Alexa ***.

2. Open "More" and select "Settings."

3. Select "Account Settings," and then select "Voice Purchasing."

4. Enable or disable "Voice Purchasing."

Please use this below link to disable the 1-click payment method to avoid such accidental 1-click purchases:

***********************************************************************

Further, if you have any issues resetting the password of your account, you'll need to contact our Account Specialists by phone, to manually update the e-mail address on your account. To contact **, visit ******************************************** and follow the prompts. They're available between 3:00 a.m. and 8:30 p.m. PST.

As a one time exception I can offer Gift card for the overdraft fee, please write ** back and attach the bank statement with the overdraft fee for further assistance.

Please be informed a full refund has been issued for the subscription charges by our associates.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20068198

I am rejecting this response because:
I repeatedly told your agents that I needed assistance with resetting my password, and it was ignored. No purchases should be allowed without consent by the account holder. There should not have to be steps taken to prevent purchases. There should already be measures in place. I'm honestly confused as to why Amazon feels it's appropriate to provide bank account information on a public forum.

Sincerely,

***********************
Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** showed up to pick up a return package on 5/1/2023. This return consisted of extremely damaged Funko POP! vinyl figures. I have complained numerous times about ********** in which they ship these collectible items prior but to no avail. The tracking number for the *** package was: 1ZR7X9657887761138. Unknowingly, I gave the *** driver the package in good faith. I believed Amazon would refund the items once they received the package but they did not even have the correct tracking number attached to the returns. So when *** took my package filled with the merchandise out of the 8 Funko POP vinyl figures, I was only refunded 2 (from which I have deducted a "restocking fee" because it was in an "unsellable condition". If they found it to be in "unsellable" condition, they shouldn't have sent it to me in the first place because I returned it for said reason. Since the tracking number wasn't tied to any return through Amazon I sent back back free products to Amazon. *** picked up the package, they received it on 5/9/2023 and I am continuously contacting customer service which has been unsuccessful in any resolution, to say the least. This has contributed to my decision to cancel my Prime membership (consecutive since 2018) and an Amazon customer since 2009. If this is how they are going to treat their long-standing customers, then so be it but at what point is this considered to be theft? An average weight of a Funko POP vinyl figure is 4-5 ounces. The package was 3.6 lbs. That is more than sufficient proof that I had more than 2 Funko POPs in that box. I would like to resolve this so I can be completely done with Amazon.
Business Response
Date: 05/18/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and we understand your concerns regarding the refund for the return of items.

As informed by our associates we've not received any return from the orders #***-3917533-3856204, ***-5831520-8844235, #***-1787358-2004239 #***-6627589-1492203. A refund will be issued once the product is received and processed.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/21/2023

Complaint: 20068029

I am rejecting this response because: you have received the products, I have provided the tracking with proof of delivery. An agent cancelled the original return which is why I had to open another one so you could see all the items included in that package you received. If you do not refund me for the products you have in your possession, other actions will be taken.

Sincerely,

***********************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator, I am a third party seller on Amazon (Merchant Token A1YAO8LVQLKF1H). The brand Truss ********************** recently filed **************************************************** my offer on all Amazon.com listings being removed. The complainant (******************* *********************** alleges in each of these complaints that they were filed due to the Violation type: Intellectual property (Product Detail Page, Product Packaging, Word ***** Logo * ******* with the Intellectual property number: *******. However, I have provided to Amazon.com in light of the situation the invoice issued by my distributor to prove for each of the listings that the claim made is baseless and there is no valid violation. The invoice issued by my distributor clearly fulfills the point that Amazon is requesting which I've detailed below:How do I reactivate my listing?Please provide one of the following to reactivate your listing:-- An invoice, a valid order ID, or letter of authorization from the manufacturer or rights owner demonstrating that your use of the intellectual property is lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png,.tiff.The invoice I sent and am attaching to this case satisfies the point that Amazon requests and proves that there is no valid claim made in the violation. Please look into this issue as soon as possible because I am a small business and now have thousands of dollars in stranded inventory until my offers are reopened. I employ about 20 people in a low income, minority neighborhood and may be forced to layoff my employees if I am unable to recoup my revenue by selling these Truss products.
Business Response
Date: 05/24/2023
Hello,

We have reviewed this sellers account. We have requested the necessary information from the seller via email on 5/24/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/25/2023

Complaint: 20067996

I am rejecting this response because: I already submitted an invoice to validate that my products are original and thus DO NOT infringe on any intellectual property. However, I've also requested from my supplier and supplier's supplier their invoices stemming from the manufacturer to prove a cohesive supply chain. I've attached these files below which satisfy the below point mentioned in the performance notification:
-- An invoice to indicate that your products are original and are not duplicates or copies thereby infringing on the intellectual property.
Please review these documents accordingly, as they cover all the units sold within the last 365 days on my Amazon Seller Account and it is critical to the success of my business that these listings be reinstated.

Sincerely,

*********************
Business Response
Date: 06/04/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their listings.

We took these actions because the seller has been in violation of our Intellectual Property policy.

We have requested the necessary appeal or dispute information from the seller via email on 5 June 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 06/08/2023

Complaint: 20067996

I am rejecting this response because: Amazon already accepted my appeal for 4 Truss listings on May 19, 2023 and removed the listing restrictions. I attached a pdf of the performance notifications I received from Amazon that prove ASINs B01NCZB5MH, B077BWZJKN, B077C3K3Y6, and B01MFFYQW3 were already reinstated by Amazon and are currently active on my Amazon Seller Account with no restrictions. Therefore, Amazon has already validated that there received intellectual property complaints were filed in error because the products are no different from the units identified on the invoices. Please look into this issue as soon as possible because it makes no sense that Amazon reactivated 4 of my listings for Truss already but is refusing to reopen my offers on the remainder of listings for the brand.

Sincerely,

*********************
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two books and now I am requested to return the rentals which were not rentals. I paid for the books. I would like to speak with someone in ****************************, not their outsource community outside *****************. Amazon does not supply ********* with a phone number to contact their business within ****************************.
Business Response
Date: 05/18/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the return of the books.

We're sorry to inform we do not have the option to make calls, our team can correspond only through emails. We request you to reply to this email and include the order ID's and name of the books for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023
The issue is resolved
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already sent a complaint about a locked account on **********************, but I also want to file one for a door dash Gift card that I never received despite buying. I was gifted an Amazon gift card by a family member of $250 which I used to buy certain things around the 12th of May, which includes a near $100 door dash Gift card. However, after purchasing this item, it was never sent to my email even after my account became locked, but all the other items I bought with the gift card were sent by mail. If there is any way to retrieve my door dash Gift card that would be greatly appreciated! My account email is ************************ Image attached: proof of the gift card I used for the purchasing of all my items, including the door dash Gift card
Business Response
Date: 06/08/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8 June, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, as I've stated before, the only information I can give is the information about the gift card that my family member was given according to the one he bought. My account is fairly new so I do not have any billing information on there. That said, I'm hoping this gift card information which is what I was using to buy my items, which also ultimately placed my account on hold, is enough to at least temporarily unlock it, considering I never received the door dash gift card and a couple other items I had bought with this Amazon gift card. Tha k you for your time.

Sincerely,

Cali A
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked. I contacted them on May 14th, May 15th and May 16th and spoke with a few folks on the phone.Someone hacked my email and gained access to my Amazon account. The email: ***************** Each time I spoke with Amazon I told them that my account was hacked. Someone ordered upwards of $2900. The hacker changed the password to the Amazon account and changed the 2-step verification and the authentication app to go to their device.I asked ********************** to freeze the account so that they couldn't continue to access it. I also asked Amazon to change the access information so that I could get back in. Of course in the meantime I cancelled my credit card.They sent me this generic response to my daughter's email address, as my email is still compromised: "Hello,After reviewing your Amazon.ca account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons:-- An automatically renewed subscription.-- Activity by people you know who share your account or have access to your payment details.-- An accidental 1-click purchase.-- A charge for an order you had placed previously that just shipped. To help protect your account, we recommend you to change your Amazon account password, email password, and passwords for other websites.For more information on how to make secure online purchases, please visit the "Security and Privacy" section of our Help pages. If you feel we have missed something, please contact our **************** team to get help.Account Specialist"A hacker still has access to my account. ********************** has not tried to help me in a timely manner. And they gave me no recourse in their response. I sent their agent photo ID of my Mom so that they could confirm her information and remedy the problem. I've attached screen shots of 3 of the 4 chat conversations.
Business Response
Date: 05/19/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the account access and support provided by our support team.

I see that our account specialist team has already reviewed the details of the account and secured the account and emailed correspondence on May 17, 2023 at 9:06 PM (PDT)
with the subject line "Action required: Recent changes to your Amazon account" to the registered email address.

For your convenience, I'm providing their correspondence here:

We believe that an unauthorized party *** have accessed your account. To protect your information, we have done the following:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.
-- Disabled the Two Step Verification in your account. Please reactivate it if appropriate.

Please allow 2 hours for these actions to take effect.

After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot your password?" and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking "Account Settings" on our Help page:
**********************************

In the meantime, we recommend that you do the following:
-- Make sure you do not use the same password that you use on other sites, including your email provider.
-- Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting.
-- Review all recent activity in your payment methods, and report any unauthorized charges to your bank or financial institution. As the refund will not be issued by Amazon, your financial institution will send you forms to formally dispute the unauthorized charges. The applicable merchants will be notified and charged back, and your account will be credited.

Once you regain access to your account, you *** need to do the following:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You *** need to update them.

To ensure the safety of your account, please enable Two-Step Verification on your account by going to "Your Account", then choosing "Login & Security" from the menu, and then clicking on "2SV Settings".

We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.

To learn more about Two-Step Verification and what you can do to secure your account, please visit our "Security & Privacy" page.
*****************************************************************************
If after 2 hours you have any trouble accessing your account, contact our Customer Service.
Customers in *****************: ************** Customers in ******: **************
International customers: **************

Thank you for your understanding. Have a great rest of the day.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, once again, ordered items via Amazon.com to not have delivered during the GUARANTEED shipping window.
Business Response
Date: 05/18/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delay in processing the order #***-6150264-1753804. Thanks for letting us know about this, I've notified the fulfillment center to get the order shipped out as soon as possible.

Further, to help compensate for any inconvenience, I've issued a $10 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Also, Membership extensions for Prime deliveries that miss the Guaranteed Delivery Date are no longer available and hence, we are unable to extend your Prime subscription.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/21/2023

Complaint: 20067150

I am rejecting this response because:
The items have still not been received. I pay for a premium membership for your service and you consistently fall short of your promised service. I dont want $10 credit. I want you to be held to the standard that youve promised when selling your service to the ******** public. My next email is to the ********* Attorney General.

Sincerely,

***********************
Business Response
Date: 05/24/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the delay caused with the order #***-6150264-1753804 delivery.

I've reviewed the details of the order and see that the order was shipped out with our AMZL logistics with the tracking number #TBA052129022000.

I've passed the details of the order to our logistics team to get the order delivered as soon as possible.

However, as the order isn't delivered as scheduled and delayed in transit, if you no longer need the items from the order, I request you to cancel the delivery or refuse the delivery on arrival so that the package will be returned back to Amazon and a full refund will be issued as soon as the package is processed at our returns center.

Rest assured, this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.

We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times.

We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.

I hope this information helps, and again, I am sorry for this added frustration. Stay safe, and have a great day.

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/25/2023

Complaint: 20067150

I am rejecting this response because:
this provides no resolution. Just more work for me to get my goods I paid for that they could easily issue the refund on their end. How embarrassing!

Sincerely,

***********************
Customer Answer
Date: 05/25/2023
To whom it may concern,

I tried to reply to this via the BBB website, but it would not allow me to.

This reply from Amazon is completely unacceptable and the core of why I initiated my original complaint.

Amazon, one of the LARGEST companies IN THE ****** has indicated that their conglomerate can not provide the guaranteed membership services theyve sold to an ******** citizen.

Who is going to hold them accountable?

As this complaint has evolved, Amazons arrogance has evolved. Now they are telling me that I can request to cancel the order, AND WHEN IT IS RETURNED TO THEM THEY WILL REFUND ME? Absolutely unacceptable.

If I was a bank, I would be getting interest on the LOAN Ive given them. Im not a bank. Im an Amazon Prime MEMBER. A PAYING MEMBER who has paid for a service that provides GUARANTEED terms that has been denied service. A PAYING MEMBER who had to spend my valuable time tracking down my order after Amazon failed to deliver the goods and service Ive paid for.

Im an understanding person. If this was the first time in the years Ive paid for my membership, I wouldnt have initiated this complaint. Unfortunately as Amazons profits and global influence has grown, their quality of service has declined.

I request that my membership gets extended and my money refunded.

****************

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