Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased an item from Amazon with 3 months return policy. After trying to return this item before the return time closes, the Amazon system was not going to refund my full money back after receiving the item back. I called customer service, Order last four digit is **** I called customer service again today and received no assistance after holding the line for one hour!!!!Sometimes I receive items from amazon that are too low quality, fake or are used items and or don't work and they are making it very hard to return the item or get our full money back! Amazon has caused so much stress for me that my blood pressure has gone up several times causing headaches when I had to call them about the problems, not to mention the time lost! I attached two documents, invoice of the product, and the return notice showing only partial refund of my money.I deserve to be compensated for all the troubles that Amazon has caused.Thank you for your assistance in helping with my complaint.

  Business Response

  Date: 05/20/2023

  Hello *********************************,
  
  
  I'm ***** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with the order that you returned. 
  
  Upon checking your order, I found that a refund of $102.37 was issued on April 27, 2023. Restocking fee of $25.60 was deducted from the full refund.
  
  Upon checking your account, I found that a promotional credit of $25.00 was issued recently to resolve this matter.
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 missing orders that they won't refund me on cause they're marked delivered and that's what they go by. They've closed my account because deliveries are not being delivered to my house but rather someone else's cause their pictures that their drivers take does not have my house number on the door as my house does. And I don't recognize the house either. Multiple packages of been delivered to this wrong location so of course as a customer if im not receiving the orders that I paid for then yes I want my money back. Yet they still closed my account as if this is my fault. I have 2 orders marked as delivered that I've not received and they won't refund me on them cause my account is only open for 48hrs. I don't even care about the account anymore because Amazon has lost my whole family's business and half of them was prime memebers. I just want my money back for the 2 orders marked delivered that was obviously delivered elsewhere yet again. Attached below is 2 screen shots with order number and total cost of orders. It's close to 200 dollars in merchandise and this is unacceptable.

  Business Response

  Date: 06/04/2023

  Hello,
  
  We have denied the customers request for a refund. As, customer consistently asked for refunds for the items which customer claimed as Not Delivered.
  
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 04 June, 2023.
  
  Sincerely,
  
  ********
  Amazon.com

  Customer Answer

  Date: 06/04/2023

   
  Complaint: 20070552
  
  I am rejecting this response because:
  I've still not received the items of last 2 orders that I placed and 1 of those orders was for over $100.00. They've closed my account an everything. It's not the customers fault that deliveries aren't being delivered to the right location. I'm not interested in opening the account back up because Amazon doesn't believe their customers so I just would like my money back and move on from their services and horrible customer service.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HAS BEEN SENT DEFECTIVE ITEM ..AMAZON CUSTOMER REFUSED TO REPLACE IR REFUND..U SELL DEFECTIVE PRIDUCTS 114-1938111-3803425 I ALSO EMAILED *********************************

  Business Response

  Date: 05/30/2023

  Hello,
  
  We have denied the customers request for a refund. Customer raised a chargeback dispute on this order and the dispute has been settled by customer's card issuer. 
  Customer claims to have received a defective product. But disputed/complained about it after 3 months. Customer's are allowed to avail a refund or replacement within the return window of 30-days, which customer failed to. 
  Kindly request the customer to reach out to their card issuer for more information about this refund. 
  
  Sincerely, 
  ******
  Amazon.com

  Customer Answer

  Date: 06/06/2023

  I RECEIVED NO REFUND..AMAZON SAYS THAT AND THEN WHEN U ASK FOR CHARGE BACK THEY REFUSE TO GIVE U AND TELL CREDIT CARD TO REBILL YOU AGAIN

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for streaming services unknowingly. We have a *** cable account that we get these services for free. I had them cancel all these services except for two which we use. I was told Id be issued a full refund for ****** on May 1st 2023. I also received a confirmation email displaying the total and break down for the refund. I only received a partial refund of ******. Upon calling back on May 10th 2023 I was first told that the *** made a mistake and that I was never actually charged for the remainder of the balance to begin with. Which was a lie because it is on my Amazon account showing the charges as well as my bank statements. I also have screen shots of the chargers with serialized approval codes of the charges on my Amazon account, plus the email correspondence from Amazon for the refunds. Then after talking to a csr supervisor I was told something completely different. That I didnt receive the full refund because we used the services. We did use them, under the assumption its through the *** sign in option on the Amazon apps. At which point I was told I would be receiving the remainder of the refund that was originally agreed upon. Today is May 17th I have yet to receive my full refund. After the May 10th call I received refunds for **** totaling *****. That **** is not a part of any of the chargers i am to receive as part of the refund. In total Amazon currently owes me ******. Ive been lied to by Amazon managers and ***s. Its obvious theyre trying to not pay me what they owe. All I want is the money I was originally suppose to receive reimbursed. I feel like thats not too much to ask for. *** declined to contact them again directly because I feel that this is only going to end in Amazon repeatedly doing the same thing thats happened the last two times Ive spoken with them about this issue. Again I have documentation of the chargers and an email stating how much the refund is with a breakdown of all charges and totals. Thank you.

  Business Response

  Date: 05/20/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you are referring to the refund for the charges which you shared.
  
  Based on investigation done by the concern team, the team processed the refund as gift card.
  
  We have added a $330.00 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 20069785
  
  I am rejecting this response because:
  This money was taken from my bank account. ********************** adding this as a gift card does not benefit me in any way as in its original form was money directly from my bank. Id like it to be returned to my bank account via the card used ending in ****. That was what was originally supposed to happen and agreed upon with Amazon; nothing else will be acceptable. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20069785
  
  I am rejecting this response because:
  

  I have still lot yet received the full reimbursement amount. 

  Sincerely,
  
  *************************

  Business Response

  Date: 06/05/2023

  Hello,
  
  I am *************;from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Based on your request we have removed the gift card balance from your account and processed the refund back to your original payment method.
  
  With the help of our concern investigation team, we have processed the full refunds for the amount $170.87 total.
  
  The refund will be reflected on your bank statement with in 3-5 business days.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

  Business Response

  Date: 06/22/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for the confirmation about the refund to gift card, as per you confirmation we have issued refund of remaining amount of $158 to your account gift card balance.
  
  The current gift card balance on your account is $158.00. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bissell vacuum from Amazon for $60 and despite claiming to be delivered, it never arrived. I waited, checked in with my neighbors, searched around my house but it was nowhere to be found. I requested a refund and Amazon refused and was very unhelpful in my experience and did not make me feel like a valued customer, now Im out $60 and I dont trust the company to protect my packages and consumer interests.

  Business Response

  Date: 05/19/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you are referring to the order #***-9929368-5407446 as you mentioned that you didn't received the item.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 20069568
  
  I am rejecting this response because:
  It is negligent of Amazon to dismiss a customer so quickly and continuously. The picture provided with the delivered item is not a picture of my door or front porch. I immediately searched the area upon being notified of my package being delivered and it was nowhere to be found. Consumers should not have to shoulder the financial burdens caused by corporations failing to deliver packages that were paid for. I am a Hard working person, who looked forward to the package only to be shorted of my hard earned money because Amazon failed to deliver the product to the address specified. Hard working everyday people should not have to foot the bill and pay for products they never received; its fraudulent business practice of this company. I deserve a refund, especially because Amazon did not fulfill their terms of service.  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I have recently file a claim previous for same issue which was #********. This is now closed but my issue is not resolved. I currently have limited access to my Amazon account to only purchase digital products. I'm looking to get back my full access as its coming up to a full year without access. To recap, my account was closed because I didn't receive a shipment that shows delivered and sent in video to show items now delivered at the time noted. I was trying to gate a refund because it was an expensive order and I didn't get what I ordered. I really just need back my full access now because I place lots of orders from this vendor and it has not been great to now have them for almost a year now.

  Business Response

  Date: 05/19/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you want the complete access on your account, however you can see the concern team already shared the response to your registered email address.
  
  We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.
  
  If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
  
  For any support you can reply to that email which you received and they check take actions as form our end we don't have any option to take action on it.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20069557
  
  I am rejecting this response because: 

  I am not given any proof as to these violations. I am being punished because I didnt received a package I ordered and Im suppose to not report it? This doesnt make sense. Show me the multiple violations where in wrong. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pop socket March 24th. Cost $12. When it arrived the package was opened and taped back shut. The product was badly worn. Looked like it was a resell. Made several attempts to make a review but isn't accepted claiming it goes against community standards when it does not. The return window has now closed. I don't think I should have to waste my time and money for their mistake.Order number: 113-3023772-7712267

  Business Response

  Date: 05/19/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Normally when you receive a defective damaged or incorrect item, you can straight away visit the online returns center and return the items back to Amazon for a full refund within the return time. Or you can also check with the customer service department if you have any issues with the returns center.
  
  Here I see that you have neither requested for a return label or contacted the customer service department. Unfortunately we do not have an option to issue refund at this point of time. I hope you would understand the limitations in this case.
  
  To return the item, go to our Online Returns Center:
  
  **************************************
  
  To contact **, visit ********************************************************** and follow the prompts.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20069226
  
  I am rejecting this response because: I had tried to request a refund or replacement but all options I had to send the item back, spending my time, money, and gas to resolve YOUR company's mistake. I don't think I should have to spend time, gas, and money for your company being cheap and sending me something that had obviously already been damaged or returned.
  
  Sincerely,
  
  A very angry customer about to stop using **********************,

  ***************************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!My concern is regarding the *** shipment 171CSLZQW, which Amazon cannot find.The issue is that Amazon transferred my shipment to canceled status without any valid reasons. The Support specialist cannot provide me with the reason for it. On April 20, 2023, the Amazon shipment was canceled for unknown reasons. When I checked the shipment details, I did not find any issues.Recently (May 12, 2023), Amazon confirmed that the shipment was delivered on the 31st of March, 2023. But now they cannot change the shipment status from canceled to delivered. Besides, they do not know where is the *** shipment 171CSLZQW now.I kindly ask you to investigate my issue, change the shipment status to delivered or reimburse the costs of my lost *** shipment 171CSLZQW.Respectfully,Abdualim Akhmadjonov

  Business Response

  Date: 05/18/2023

  Greetings from Amazon.com,
  
  Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.
  
  Please inform the seller that their shipment FBA171CSLZQW is not yet eligible for reconciliation.
  
  They can refer to the message in the Contents section of your shipment summary for when the shipment will be eligible. *******************************************************************************************
  
  Waiting until the shipment is eligible helps ensure that the products in the shipment have had sufficient time to reach the appropriate fulfillment centers, including their products that need to be reshipped to other locations in order to be closer to customers.
  
  For more information, go to Reconcile your shipment:
  
  **********************************************************************
  
  Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

  Regards,
  

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20069030
  
  I am rejecting this response because: The links that Amazon gave do not work.

  I followed the first link as you recommended and found no information to assist me.
  

  The shipment FBA 171CSLZQW was delivered. If you need additional documents, let me know. On April 20, 2023, the Amazon shipment was canceled for unknown reasons. When I checked the shipment details, I did not find any issues. I attached a screenshot to prove my point.
  

  I kindly ask you to provide me with the following information:
  1) When will the shipment FBA 171CSLZQW become eligible for reconciliation?
  2) Where is the shipment FBA 171CSLZQW now?
  
  Sincerely,
  
  Abdualim Akhmadjonov

  Business Response

  Date: 06/01/2023

  Greetings from Amazon,
  
  Thank you for reaching out again.
  
  We have reached out to the Selling Partner regarding their concern.
  
  Please advise them to refer to Case ID *********** for more information.
  
  Thank you and have a great day,
  
  ************

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have been a vendor to amazon. Amazon has itself agreed in writing that they have an open balance of ours of $21,633. But refuse to pay until we provide them a written statement that we will never open a case with them again. they keep forcing us to give in writing otherwise they will not pay ** for the goods we have sold to them. This is really bullying by Amazon on a small vendor like **. Amazon received all goods from **. But does not pay **. I attach for you a screenshot from their own portal where their accounts payable team has agreed that there is an open balance. and then dictating ** on what to write to them. As of now, not only they are holding our funds hostage but also have stopped responding to **. I request BBB to immediately take action against them. for bullying small companies and holding their legitimate funds hostage to their desired outcome.

  Business Response

  Date: 06/08/2023

  Good afternoon,

   

  Please see attached correspondence from ******************************* regarding your clients claim with Amazon.

   

  Thank you.

   

  Demands Administrator 3 | ******************************************************************
  *********************************************************************
  Fax: **************
  Email: ********************* | Website: www.dwt.com

  Customer Answer

  Date: 08/16/2023

  Hello BBB, Amazon has not yet resolved our case. After our complaint on BBB in May '23, Amazon responded to us and asked us to verify identity. Which we did after waiting a long time for an appointment. We verified the info they needed on July 20, 2023. To which they said they would disburse our funds within 05 business days. Its now been 3 weeks and Amazon has not still not disbursed our funds. They took 3 weeks to respond to our emails and said we are looking into and will let you know when its done. They are giving us run arounds. Not providing us any definite date to release our funds. They have been playing games with us for over 2 years.

  Business Response

  Date: 09/29/2023

  Good afternoon,

  Please find the attached correspondence regarding this complaint.

  Kind regards,

   

  Customer Answer

  Date: 10/11/2023

  Dear Amazon Lawyer,
  
  
  Thanks for your email response. Your response is much appreciated unfortunately missing some key information. 
  Before I explain the missing information, it is pertinent to highlight the summary of the whole fiasco:
  We have been requesting Amazon to listen to our case in its entirety not in pieces. A qucik summary, Amazon hired people who cheated us and ended us in a over $700,000 financial loss. Amazon later made a partial payment of $325,000. This was later accepted by other Amazon vendor central reps on official calls with them. 
  However, no one is listening to us to review our case fully and disburse our remaining $321,000. 
  
  
  Now, our current issue persists of 12 points. Out of which only one is currently being addressed. Which is for shortage claims. 
  Initially, the rep dealing with our case actually advised us to wait and address each one by one. This was about a year ago. Since then the shortage claim matter was at a halt for the statement amazon was seeking from us. 
  We have now supplied them the statement. However, Amazon came back to us and said they will only pay $903 out of $21000.
  Further to our surprise, Amazon applied $723 in expenses to our account. While we have not done any business with Amazon since 2016. 
  The remainder is yet to be paid to us. 
  
  
  But such is the mockery being playing against us. Kindly read below the actual case. I request you to help us resolve it. 
  I am attaching a file containing two sheets:
  - Sheet 1: Summary of all transactions
  - Sheet 2: List all invoices against their payment numbers from your system
  
  All data in this sheet is downloaded directly from Amazon's system. Amazon Vendor central system has many many issues. There is no consistency of charges. All allowances are charged in different amounts.
  - returns were charged for items we never shipped to Amazon,
  - net discounts charged but never paid invoices on time,
  - COOP and Damages were not charged on the same amount of net receipts
  - the system shows the invoice is paid fully, but we never received anything against those invoices or partially paid
  - Over $100,000 of freight is unpaid,
  - various bogus charges like PREP, ASN, and PO.  
  
  Amazon's employees promised us to pay the full remaining balance on calls once I shared the list of invoices but never talked to me again after that call. He also accepted that the onboarding personnel did not guide us correctly.
  This has caused me a lot of financial and reputational loss. I have had to repair a very healthy relationship with my bank. Multinational manufacturers like LASKO are after me for the unpaid balances. All of the merchandise was shipped to Amazon's warehouses directly from Lasko.
   
  This is my final attempt to resolve this directly and receive my legitimate funds of merchandise that were shipped to amazon under the agreement of payment in return. A total of $321,270.20.  
  - NET DIFFERENCE in bank transfer $(46,650.95)
  - NET DISCOUNT $(20,763.50)
  - frieght VAR $(100,728.18)
  - MISC VAR $(12,350.53)
  - Shortage Claims $(20,857.11)
  - RETURN $(1,240.62)
  - PREP Charges $(1,197.96)
  - PO Accuracy $(6,392.00)
  - ASN Accuracy  $(5,497.22)
  - COOP CHARGED $(75,201.13)
  - DAMAGE $(30,070.15)
  - PC $(320.85)
  
  
  
  It took over 70 hours to complete, both due to the complicated nature of the system and the vast amount of data. I would like to inform you creating this document invoice by invoice has only substantiated our claim that the system is rigged and there is gross misconduct by the system to avoid paying vendors and small businesses like ourselves. We have **** lines of invoices (as some invoices have 3-4 different deductions and claims) so please address each line and invoice. 
  Net discount paid late on the system.
  This is the list of 532 invoices that were paid past 31 days since the invoice was submitted. Some of these invoices were paid 100 days after, yet for all of them, we were charged a net discount. The total amount of net terms charged is $14922.20. 
  Net discount system error
  This is a list of 311 invoices that were paid on time by the system, but in reality, no payment was made to us on those dates. We have put a reason in front of each invoice to help you see how the system falsely charged net terms. The total amount of net terms charged is $4090.32.  
  Invoice never paid
  This is a list of 187 invoices that were never paid; we only have invoice dates but no payment against these invoices. The total amount of these invoices is $61,735. Please make note that no net terms be deducted from these invoices are late over a few years now.
  FREIGHT overcharge
  This is a list of 2 invoices; in this case, the system charged a freight variance of more than the original freight charge. How can we rely on such a system? The next 3 invoices have the issue of partial freight being paid; how can the system decide to pay some amount of the original freight charge but not the rest? Next is an invoice where a Miscellaneous Variance was charged on the invoice; there is no handling charge on the original invoice; again, the system is at fault. Last is an invoice, where the handling charges were paid partially, similar to the partial freight payment; how can the system decide what amount to pay? For your convenience, I have added invoices and reasons line by line as requested.
  UNPAID FREIGHT
  This excel file has two lists, the first list is 826 invoices where the freight was paid in full, and no Variance was charged. Then on the right-hand side is the list of 126 invoices on which freight charges were deducted from our balance. Invoices are sorted by date; as you see, when we started working with Amazon, we were being paid freight, and our prices were based on this. Then they started to deduct the freight charges; there is no consistency in the system. How can a business work with this kind of system? Since we were promised that freight would be paid by the associate who onboarded us (proof of this is 827 invoices that were paid in full), we demand you reverse any freight variance.
  UNPAID HANDLING
  This excel is similar to the previous file. This excel file has two lists, the first list is 398 invoices where the handling was paid in full, and no Variance was charged. Then on the right-hand side is the list of 122 invoices on which handling charges were deducted from our balance. Based on the logic explained above, please reverse these Miscellaneous variances. We were promised by your company, and we were paid on 398 invoices by your company, but out of the blue not paid on 122 invoices. 
  ASN overcharge
  This is a list of 283 invoices. On these invoices, a financial penalty was imposed for ASN accuracy. The system always triggers ASN accuracy as we used our own carrier to fulfill these purchase orders. On numerous occasions, our truck driver would be waiting in line for the Amazon warehouse, which was the reason for the delay. These charges were inconsistent, and we are penalized not based on any facts but on the discretion of the system. We have sent you the inventory and expect it to be paid in full. Please reverse these charges. For your convenience, I have added invoices and reasons line by line as requested.
  PREP
  This is a list of 50 invoices. These charges are incredibly bogus and inconsistent. For example, We were charged prep bagging charges for a Mattress topper; if you have ever ordered a mattress or mattress topper online, they come in machine-fitted boxes. Humans cannot compress them; how can that product require additional bagging? Similarly, all Prep charges are incorrect, and we have provided reasoning. There are some invoices where prep charges were imposed, but the system does not identify the **** in question. For your convenience, I have added invoices and reasons line by line as requested.
  RETURNS
  This is a list of 27 invoices. The amount was deducted from our balance as Amazon returned certain units; in reality, we have not received a single return to this day from Vendor Central or Amazon. What purpose is the damage allowance if you are going to return the product? No distributor accepts returns if the correct item is sent. These charges, like all others, are completely false. For your convenience, I have added invoices and reasons line by line as requested.
  PO on-time reversal with the invoice
  This is a list of 843 invoices on which PO on-time penalty was charged. Of these 843 invoices, 245 invoices were never submitted by us. We are paying the penalty on Purchase orders we never invoiced you for. The other 598 do have an invoice; however, back in November 2018, your team reimbursed us over $300k by reversing all these charges. There was around $380k in a financial penalty, which was reversed. Yet again, the system is inconsistent, as $6414 of penalty charges were never reimbursed. We have made you a list of all invoices with penalties and demand you reverse these charges based on the decision your company made back in November 2018.
   I would also like to note that some of these financial penalties exceeded the original invoice amount. 
  Coop
  This is a list of **** invoices and the total COOP charges on the invoices. The total amount is $75,205.82. We are demanding, due to the gross negligence, inconsistency of the system, and major delay in payment, that these charges be reimbursed to us. The financial and reputation damage caused by your system by not releasing our hard-earned income, these charges will compensate for those losses.
  DMG
  This is a list of **** invoices and the total Damage allowance charges on the invoices. The total amount is $30,050.70. For the same reason as COOP charges, we are demanding, due to the gross negligence, inconsistency of the system, and major delay in payment, that these charges be reimbursed to us. The financial and reputation damage caused by your system by not releasing our hard-earned income, these charges will compensate for those losses.
  
  
  
  
  I have attached an excel sheet has the summary of all transactions and each invoice number on the second sheet. All information was downloaded from Amazon's system. Their system says all invoices are paid but I never got the funds. Their system manipulates and shows invoices are paid in full but then there are multiple claims from other invoices being deducted from current invoices, systematically, that eventually there is no payout for the vendor. Amazon basically kept our merchandise for free.
  The template they keep asking for is so hard to provide because the system is in error and I will explain with examples:
  
  Amazon vendor central portal states that more has been paid than actually was transferred. "The total amount of all invoices" minus "'all total deductions (including the one that we dispute)" does not match the number of funds received in our bank account. ********************** has transferred $46,650.95 less to our bank than the total stated on their system.
  
  All invoices are paid in full initially on the system. Then in different batches, small amounts like PC, SC, etc are charged under the invoice name plus the symbol of the deductions (for example x** turns into xxx-pc). So you have to match different transactions to find out what happened but they are not under one invoice so you can't know the exact amount that was actually paid. Ultimately you receive no funds because for every invoice paid there are more claims from older invoices.
  
  In another instance, we received no funds until we fought our case by emailing ******************* which was a year after our last invoice was submitted to Amazon. Despite receiving no money for a whole year, we were charged a 2% net 30-day discount totaling $20,763.50. So we need that amount refunded since the invoice was not paid within 30 days in reality.
  
  These are just a few examples, our problem is more complex than an unpaid invoice. The issue is not as simple so you have to look at the whole picture to understand the problem. 
  
  
  
  Amazon's team in ***** keeps delaying working on our case. Our request now is simple, please assign our case to someone in the ***. We will fly to them if needed so we can present our complete case to them.
  If Amazon cannot pay us our funds or connect us with someone in the ***, please help us by advising if this will be their final verdict? And Is this verdict from their team or from Amazon?

  Business Response

  Date: 10/16/2023

  Please find the attached correspondence from ******************************* regarding ************** complaint with Amazon.

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20068970
  
  I am rejecting this response because:
  
  Dear ********,
  
  I must express my deep disappointment with the inaccuracies presented in your communication, which contradicts the factual history of this case. I would like to bring to your attention some critical points that seem to have been overlooked or misunderstood in your analysis.It's crucial to understand the context and the long-standing efforts we have made to resolve this matter. This issue has indeed been ongoing since 2017, and we have faced significant challenges in recovering our outstanding invoices. Amazon initially refused to pay over $600,000 in invoices. Out of the outstanding amount, $360,000 was eventually released only after we escalated the matter to Mr. ******************* (Exhibit A), highlighting the unjust withholding of funds.

  Firstly, I would like to provide a brief recap of the events that have transpired in our ongoing dispute with Amazon. Our aim has always been to find an equitable resolution to the outstanding issues, and your email suggests a lack of awareness of the history and progress of this case.
  Your assertion that we failed to provide the requested statement is inaccurate.
  

  1. On 7/27/23, Amazon requested a statement to initiate the investigation which you have sent us:
  BPHTX [Liinears vendor code] accepts that $21,633.27 is the only open balance in our account till end of *********** and post this confirmation, we [Liinear] will not open any further claims prior to mentioned due date.
  2. On 7/30/23, we provided Amazon with the statement they requested to initiate the investigation, acknowledging an outstanding balance, and confirming our commitment not to open further claims related to unpaid invoices/shortage claims prior to 31-Oct'22.
  "BPHTX acknowledges that $21,633.27 is the only open balance in unpaid invoices/shortage claims on our account until the end of 31-Oct'22. We confirm that we will not open any further claims related to unpaid invoices/shortage claims prior to the mentioned due date."
  3. In response to this statement, Amazon informed us that the root cause analysis had been concluded, and they offered a payment of $943.27 to settle the outstanding quantity variance shortage claims as of 31-Oct'22.
  Outstanding balance confirmed by you is $21,633.27. We have concluded root cause analysis for the amount of $21,633.27 and based on our investigation, Amazon is offering payment of $943.27 to Primitives by ***** in full satisfaction, settlement and release of all quantity variance shortage claims as of  31-Oct'22
  4.We accepted this offer in writing, clearly indicating our agreement to the proposed settlement.
  "Wow Mart accepts payment of $943.27 in full satisfaction, settlement, and release of all outstanding quantity variance shortage claims against Amazon.com, as of 31-Oct'22. Wow Mart will not open any further quantity variance shortage claims against Amazon.com pertaining to Purchase orders submitted, due prior to this agreed date."
  5. Despite our acceptance of the settlement offer, not a single ***** has been transferred to our bank account to date. This lack of action on Amazon's part further compounds our frustrations and adds to the gravity of this ongoing dispute.
  6. We are deeply perplexed by Amazon's suggestion to create a new case for the remaining issues. This recommendation contradicts the assurance provided by Amazon Vendor Central Support in their earlier communication, where a comprehensive resolution within the existing case was promised. Instead, we are now being led into a bureaucratic maze, prolonging the resolution process unnecessarily. This tactic is not only confounding but also deeply frustrating, especially considering the protracted history of this dispute.
  I am providing screenshots from the Vendor Central case log, as evidence supporting my statements. I trust you understand that it is not my responsibility to provide you with these details.
  Lastly, I find your choice of words, particularly phrases like "come back to the well" and "another bite at the apple," quite inappropriate considering the gravity of the situation we find ourselves in. We are not attempting to manipulate the system; instead, we are merely seeking a fair resolution to the outstanding issues we have raised repeatedly over the past several years.
  We have diligently cooperated with Amazon, providing all necessary information to facilitate resolution. We responded promptly to your requests, confirmed acceptance of the settlement offer, and have been transparent about our outstanding claims. Throughout this process, we have demonstrated utmost professionalism and patience, despite the mounting challenges we face.
  
  Respectful and professional communication is crucial in resolving disputes. Using offensive language and labels is neither productive nor conducive to achieving a fair resolution. Terms like "bully", are not conducive to a professional discussion. We expect a respectful and courteous dialogue, grounded in the principles of fairness and integrity.
  In conclusion, we remain committed to finding a comprehensive solution to the remaining issues. We understand that you represent Amazon's interests, but we hope for a more balanced and impartial approach to this matter. We have evidence, documents, and a legitimate claim, which we have diligently presented.
  I appreciate your attention to this matter and look forward to a more productive and respectful engagement moving forward.
  
  Sincerely,
  US AERII INC
  
  
  Ebad Ali 

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop regularly on Amazon ** and the vast majority of items arrive normally. This time the goods I purchased were not received by the freight forwarder. The customer service of ********************** in ***************** was unwilling to deal with them, and there was no reply to the emails I sent. I hope they can process and refund as soon as possible.Order date:Apr 28,2023 Order #:113-6288489-9472231 TrackingID:9361289716320123331831

  Business Response

  Date: 05/20/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day.
  
  If the package doesn't arrive and you've checked with the freight forwarding company, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to ********************************************* and specify if youd like a refund or a replacement.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:I emailed ************************************************ freight-forward-***************************** many times, but never received a reply, Amazon seems to have no sincerity to solve the problem. Since I have provided various information, I request immediate refund.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/02/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  As mentioned, we are unable to take any action in this case. I would request you to please wait for the freight forwarder team to investigate this issue and help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20068959
  
  
  Amazon told me,please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to freight-forward-***************************** and specify if youd like a refund or a replacement. 
  
  But I have already emailed their freight forwarder team,they never reply. 
  
  I don't think they want to solve the problem at all.
  
  
  
  ?? Outlook for iOS
  

  
  

   

  Business Response

  Date: 06/14/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Unfortunately we do not have an option to refund in this case. Only the freight forwarder team needs to respond. 
  
  We are unable to provide any additional insight on this issue. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:I have emailed your freight forwarder team numerous times and never heard back, does this team really exist? If so, please help me contact them or provide the correct contact information, thank you.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/30/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  Unfortunately we are unable to issue refund in this case as the order was lost by a third party carrier. You may want to file a claim with **** to recover the package or to know the whereabouts of it. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:Thank you for your response. I have shopped on Amazon in ***************** many times.

  I have also encountered the situation that the package was lost before. The customer service will initiate a refund after verifying the situation. You said that **** lost the package, so please refund as soon as possible, Thanks.
  
  Sincerely,
  
  *******************