Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 $300 Amazon gift cards at a Hannaford store to do a purchased which they cancelled the order, put the account on hold from the 15 of April , I've been trying to resolve the issues with them only for them to close my account. I've been contacting to either take the account off hold or let me get back my money. The account specialist said they may not reply to any email concerned my account
Business Response
Date: 06/10/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:05/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have a problem with amazon since last week. My order with number # ***-6301207-5862636 was shipped to me on May 8th with tracking number 1Z486W194260997161 ****** I was supposed to receive it on May 10, but since I wasn't able to get it on the 10th due to personal circumstances, I called to Amazon with a request to postpone the order to the next day (May 11). Amazon seems to have rescheduled my delivery to May 11th, but then my package was returned back at Amazon's request to Amazon warehouse on Friday May 12th. I don't understand why it was not delivered on May 11. However, the worst thing in this situation is that even though it was returned to them on May 12 at Amazon's request (which is confirmed by the tracking number), they do not want to return my money back, and this is a large amount for me - $2184. Amazon customer support says to wait for 30 days (it is not clear why and for what) and in no way contribute to getting my money back for a product I paid money for and did not receive it as well as to sending me the product for which I paid my money. This is one of the largest businesses in the country, I did not expect such indifference to customers and their funds. Therefore, I leave my complaint here, as I hope for its resolution as soon as possible.
Business Response
Date: 05/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that our team had issued full refund on the order value of $2184.75 on Wednesday, May 24, 2023 at 10:46 AM (PDT). The refund usually takes 3-5 business days to reflect on your card statement.

For more information you may contact your respective bank.

Once processed, you'll also be able to see the refund request here:
***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second time reporting Amazon (Order #***-8042891-4856252). I did not receive the package ( I have witnesses from my place who could be proofing that I did not receive the item! ) on April 15 three days after Amazon's system shows that it was delivered. I have tried to contact Amazon customer service several times since the fake delivery on April 12 by Amazon. However, all of the agents I spoke to cut me off when I chatted with them on April 14. I am requesting a refund of $32.65.
Customer Answer
Date: 05/17/2023
I am writing to file a formal complaint against Amazon regarding a refund issue that has not been resolved despite multiple attempts to contact their customer service. I have encountered significant difficulties in receiving a refund for two items that I returned over a month ago.The situation arose due to the unfortunate circumstances of my original ******* card being stolen, leading to the issuance of a new card by my bank for security reasons. As a result, the refund transaction could not be completed successfully, leading to the need for an alternative refund method.I initially reached out to Amazon **************** on multiple occasions, and during these interactions, I was assured that a refund check in the amount of $53.26 would be mailed to me. However, it has been over a month, and I have yet to receive the promised refund. It is disheartening to discover that the information provided to me by Amazon was misleading and ultimately untrue.I have made several follow-up attempts to address this issue with Amazon's customer service specialist team and account specialist, providing them with all the necessary information regarding my new ******* card. Unfortunately, I have not received any response or resolution from their end.This mistreatment and lack of responsibility on the part of Amazon not only raises grave concerns regarding the violation of customer service ethics but also contradicts their claim to prioritize customer satisfaction. As a reputable online business, it is expected that Amazon upholds its commitments to its customers and takes prompt action to rectify such issues.Therefore, I kindly request the Better Business Bureau's assistance in resolving this matter and facilitating the refund of $53.26 to my new ******* card, as I have already provided all the necessary card information to Amazon's customer service team. Despite their promises, I have been left without a resolution or any further communication from their end.
Business Response
Date: 06/07/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the unauthorized charges.Could you please provide us the order id's pertaining to your query for better assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 06/16/2023

Complaint: ********

I am rejecting this response because:

The refund issue arose when I returned two items over two months ago after my original ******* card was stolen. In response, my bank issued a new card for security reasons, which resulted in the refund transaction being unable to proceed successfully. In my attempts to resolve the issue, I contacted Amazon **************** multiple times. During these interactions, I was assured that a refund check in the amount of $53.26 would be mailed to me.

However, it has been over two months, and I have yet to receive the promised refund. Despite my efforts to provide Amazon's customer service team with all the necessary information regarding my new ******* card, there has been no response or resolution from their end. This mistreatment and lack of responsibility on the part of Amazon not only raise grave concerns regarding the violation of customer service ethics but also contradict their claim to prioritize customer satisfaction. As a reputable online business, it is expected that Amazon upholds its commitments to its customers and takes prompt action to rectify such issues.

I previously reported this matter to the Better Business Bureau with complaint number ********, hoping that your organization could facilitate a resolution. However, the issue remains unresolved, and Amazon has ceased all communication since the case was closed. This lack of follow-through further emphasizes the need for your intervention in reopening my case.

Enclosed with this email, please find copies of all relevant documentation, including proof of return, correspondence with Amazon's customer service, and any other supporting materials.

I kindly request the Better Business Bureau's assistance in reopening my case against Amazon and ensuring a prompt resolution to this ongoing refund issue. It is my hope that, through your intervention, Amazon will take immediate action to rectify this matter and provide the appropriate refund of $53.26 to my new ******* card.

Thank you for your attention to this matter. I remain hopeful that the Better Business Bureau will advocate on my behalf and bring about a swift resolution to this long-standing issue with Amazon.

Sincerely,
***********************

Business Response
Date: 06/29/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Amazon reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that an Amazon.com account is in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return through kohls on 5/9 and was told my refund was issued on 5/9. It even states it in the app. Now ** told that they havent received my items and Ill have to wait 60 days to get my money back. Yet on the app it states they received the items back. I just want my money back. They have their items I should be told that I have to wait 60 days when the tracking shows they have them
Business Response
Date: 05/20/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after July 9, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/21/2023

Complaint: 20072375

I am rejecting this response because:
It now show that you Amazon has 100% received all the items even though I dropped them off at Kohls 3 weeks ago. I keep getting told to wait 24 hours for someone to reach back out to me. Which no one ever does. I keep getting told that my bank declined the refund on may9th this is a lie. Amazon cancelled my refund even though I had already dropped my items at kohls. But yet I still havent been issued my refund back. This is absolutely ridiculous that you guys have your items but I cant get my money back. This is complete fraud.
Sincerely,

*************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28th, I purchased a 256G ****** blue refurbished IPhone 13 Pro from Amazon, Order Number [ 111-4849359-6650623]. At the time of purchase, I was informed by your customer support representative that I would be eligible for a full refund if I encountered any issues with the product within the specified return period.Unfortunately, I was never able to receive the IPhone. I have received an email saying that the delivery team ran into an issue when attempting my delivery. That I needed to add or update delivery instructions and the delivery was going to be delayed. Upon receiving the phone I decided to return it because the delivery date was not fitting my schedule anymore since I will be traveling. The returned action was successfully carried out and on my amazon site it says the phone is going back and I will be receiving my refund soon. The evidence is attached below. As per your refund policy, I immediately contacted your customer support team to request a refund and initiate the return process. I diligently followed all the instructions provided and promptly returned the iPhone in its original packaging.Since then, I have been engaged in a series of inquiries and follow-*** with your customer support department, providing all the necessary information and documentation regarding the return. However, despite assurances from your representatives that a refund would be issued, I have yet to receive any resolution or reimbursement for the purchase price of [$1045.52].
Business Response
Date: 05/30/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear you did not receive your refund for order #XXXX0623. I have checked the order for return tracking information, and
confirmed this order was never delivered.

We requested a refund of $1045.52 to the original payment method on May 21, 2023.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my amazon account got deactivated because it couldn't verify my gift card or where I bought it from okay well I sent them the pictures of the receipt and explained it they still couldn't verify it and when I look online this problem happens so often it's stressful and the amazon account specialists don't help there is no phone number you can call or live support it's the worst part about amazon support. But after I submitted the receipts they said it's not enough info to remove the hold off my account then they asked for my **** and id on the account well I didn't buy anything with my **** on the account so it makes no sense why they ask this and I explain it and they lie and all ask for different information each time i then sent my id and they say its illegable they dont know what they are talking about and its stressful please fix my account or I want my money back on my account that's in the gift card balance.
Business Response
Date: 05/31/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
Customer Answer
Date: 08/06/2023
They are lying they say they won't tell you but it's cause they change the reason at first they asked for gift card balance where I got the gift card then for my last 4 debit card numbers then for my id? Like what this is stressful and weird and there is no live chat or call for account hold problems.
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear all, This is a summary of the whole incident:1. On Jan 18th I received broken item - L.ma LED Light Therapy Facial Mask | Premium Light Therapy | 432 LEDs...2. I started the return the very same day, describing what happend, AMAZON send me the return label the very same day. 3. The item was picked up on Jan 20th 4. Nothing happened for another 60 days 5. I tried to contact Amazon several times but every time I was told that they cant do anything until they receive the product 6. The tracking number is: 1Z9758R12636675770 According to the tracking number the item was picked up but its now at the warehous in ** for the last several months 7. March 20th - After 60 days I contacted Amazon asking for help. I was told to contact **** which I did and started the investigation 8. On March 30th I was told by *** that Amazon cancelled the investigation. On the very same day I was told that its only AMAZON who can report the lost package as a issuer of the RETURN LABEL. 9. March 30th - talking to Amazon and *** several times, explaining what happened, being told that Amazon cant claim it with the *** and after I made the Amazon Agent to write me an email where shes saying that they contacted *** the whole Return of the package disappeared from my account. 10. ********************** cancelled my return without my permission on March 30th and now they tell me to return the item so they can refund me the money.11. I tried to contact AMAZON customer service several times, every-time agents see that the return of the item started, but then Im ALWAYS told that they cant help me and hang up the phone. EVERY SINGLE TIME. I tried to talk to managers, but I was ALWAYS refused to talk to them. When I managed to talk to the supervisor I was told that Ill be send an email, asking to fill everything out, and that Ill hear back from AMAZON within ************************************** back. NEVER. 12. Luckily I took screenshots of everything and recorded the calls.
Business Response
Date: 06/15/2023
Hello Marketa,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the return of facial mask from the order # ***-5303824-5895451.

The information shared by our specialist team is correct, we cannot issue any refund unless the return is received and processed by our return centre. We request you to contact the carrier and request them to locate the package and return it to ** for a refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/24/2023
Dear all,

Im wri*ing you in response *o *he previous conversa*ion. Your previous email ended up in Junk mail and Im sorry for *ha*.

I did my research and I mus* say *ha* I don* agree wi*h *he explana*ion provided by *he Amazon.

I confirmed wi*h *** and several online advisors and agencies *ha* Amazon has *o s*ar* *he re*urn process wi*h *** as Amazon is *he one who provided me wi*h *he re*urn label and so *he Amazon has a business rela*ionship wi*h ***.

Amazon keeps *elling me *o con*ac* ***. *** keeps *elling me *ha* Amazon has *o con*ac* *hem as I, as *** individual, am no* *he responsible par*y for *he claim. This is absolu*ely awful and unlawful.

I re*urned *he package EXACTLY as I was ins*ruc*ed by Amazon. I didn* make any mis*ake. The momen* i* lef* *he house I los* con*rol over *he si*ua*ion and i*s now s*uck a* one of *he warehouses. There is no way I can solve *his problem all by myself.

I don * agree wi*h *he explana*ion provided by Amazon.

Bes* regards,

Mark*a *as*n

www.madeformoms.cz

*************
Business Response
Date: 07/13/2023
Hello,
We received your email about the credit card dispute filed on Order 112-5303824-5895451. To correct this problem, we have asked the card issuer to close the dispute in the customer's favor. They should have received a refund of CZK ****** on their credit card.

We sent a confirmation to the customer's registered email address on **********.
Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a spy camera(#1)off Amazon from this company on June 2, 2022. It came with a 2 year warranty. When I received the camera, I installed it, with some difficulty, and had it operational. A couple of weeks later I got an offer for a new camera if I could give them 5 star rating. I gave them the rating and they sent a free camera(#2). I never unboxed and set up the free camera as it was only going to be used as a spare. During the next 10 months, there were several times I had to reboot the camera as it stopped broadcasting. Around the first of May 2023 the camera died completely. I attempted to reset the camera following instructions provided by the company support person. It didn't work. I then unboxed and attempted to set up the free camera(#2) I had received. It didn't work at all. After several emails back and forth with support, they finally agreed to send ONE camera to replace the one I paid for but not a replacement camera for the free one that didn't work out of the box. When I got the replacement camera(#3) I had a lot of difficulty getting the camera configured. Once I got it configured and after it rebooted the camera never came online and would broadcast anything. Again, working with support on resetting the camera and attempting to get it reconfigured didn't work. I now have 3 cameras that don't work and I'm not getting any help from support.
Business Response
Date: 05/20/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/20/2023

Complaint: 20058690

I am rejecting this response because: The order number is # ***-6422377-8135451

Sincerely,

*****************************
*******************************
Business Response
Date: 06/01/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about your spy camera.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website. Unfortunately, we're unable to take any actions on behalf of a manufacturer.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/2/23 I placed a order online at Amazon from amazon seller ********* . The order number is 114-9215647-0935459 and includes two items that are (PUMA ********* Neck Short Sleeve Bt ******* Casual - Red - Size XXXL) and ( PUMA Mens Rs-C ****** Lace Up Sneakers Shoes Casual - ************ **** M) . The shirt that I received was to big in size and I requested a refund but the seller will not provide me with a return label or a refund for the shirt and will not respond. When I try to request a return label through my online account I receive a error message . I contacted amazon customer service directly to return the shirt and each time they tell me that they have protocol that has to be followed which is the seller Shoe ***** has to be contacted first and I must give the seller 48 hours to respond and if the seller does not respond amazon will file a *** claim on my behalf .I have called and spoke to supervisors and complained several times about the return request and followed protocol but the seller Shoe ***** will not comply with the return policy and amazon has not filed the *** claim for me as promised . I am requesting a return for the item and a full refund in the amount ***** Plus tax .
Business Response
Date: 05/23/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed ** that the order has already passed the return window and the seller didn't receive any communication within the return window.

Unfortunately, at this point the item cannot be returned for a refund.

Thank you for your understanding, we look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Customer Answer
Date: 05/23/2023

Complaint: 20071531

I am rejecting this response because: I originally reached out to Amazon.com to return the shirt within the 30 day return window and the return request for the shirt was approved ( Please see attached screenshot) which is proof that the return was initiated and within the allowed return window time frame or the request would not have been approved however I never received the label . I did
not have access for to the seller to communicate directly with them about this order return label because each time I did . I was directed/ prompted with a message that said to contact Amazon com . The message indicated that ( Amazon customer service was handling all customer service inquiries for the seller (*********) . It was until 5/15/23 that Amazon opened up a chat communication with the seller ( ********* and I was able to send them a message directly but because Amazon took to long to do so, the seller is not responding , All that I Am requesting is for the seller to provide me with the original return label that I was approved for so that I can return the 3xl Puma shirt for a refund ,if the seller does not respond with a label ,*** requesting a refund /or A-Z claim to be filed on my behalf as promised by the amazon resolution team if the seller did not respond after waiting 48 hours and to honor the return policy . I have attached more proof that I did request a return within the 30 day return window and the request was approved. Amazon is incorrect and nor the seller ********* or Amazon is complying .

Sincerely,

*************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped off my amazon return a few weeks ago and I still have not received my refund. I called and nobody was able to help me. My order number is # ***-4192580-8403441. Can someone please assist me with this, it's almost been a month.
Business Response
Date: 05/19/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of items from the order #***-4192580-8403441.
Up on checking, I see that the return is not received by our return centre. A refund would be issued once the products are received and processed. Please wait for 30 days from the date of return.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/27/2023
Hello, its been 30 days since the date of the return and I have not received my refund yet.
Business Response
Date: 06/03/2023
Hello *************,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, we've not yet received the return from the order #***-4192580-8403441.

Up on checking the tracking on the *** website, it shows the return is still in transit. Please contact *** and file a complaint with them. We're unable to take any action unless the product is received and processed.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
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