Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I want to file a complaint against Amazon website. I placed my first order on Amazon, but they temporarily suspended my account after placing the order and requested me to provide credit card proof. I submitted clear credit card photos, credit card bills, addresses, and names that are clearly visible, but they still do not restore my account. They also requested me to provide proof of identity, and I provided a water and electricity bill with an address. However, they still requested to continue providing other information. Finally, they now say they want to close my account and do not provide a channel for proof of information. The information I provided was prepared correctly, but Amazon not only did not solve my problem but also blocked my account. Please help me. Thank you
Business Response
Date: 05/30/2023
Hello,

We have restored your access to this account. You can now sign in and place orders.

Thank you for your patience.

If you want to continue using Prime benefits, please re-subscribe.

Sincerely,

Account Specialist
Amazon.com
******************************
Initial Complaint
Date:05/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on amazon and was my account was put on hold and was asked to provide document for payment method ,the aliens at amazon dont seem to know that debit card do NOT have a statement ,therefore I sent my bank statement which showed my name and adress along with proof of debit card which shows that its connected with my bank account .Then they send an email again asking for govt ID proof, I provided that and I also left them my phone number if they needed to clarify any doubt or snything ,then they email me saying our account is closed.This is completely unacceptable,absurd and idiotic to say the least ,your asking for trasanctions details which does NOT exist because the transaction did NOT happen as you placed my account on hold, then your asking for debit card statement which does NOT exist (you people dont know thisbasic business things ???? credit cards have statements NOT ****** debit cards !!!!!!!debit card means transaction would get debited from the bank instantly !!!!!! I need access retsored for my acocunt.
Business Response
Date: 05/19/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account that was placed on hold.

I've reviewed the details of your account and see that your account was reinstated and we emailed you confirming the same on May 18, 2023 at 9:39 AM (PDT) with the subject line "Your Amazon.com account has been reinstated".

You can now sign in and place orders.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Better Business Bureau:

Pls close Complaint ID: ******** . It was resolved after I filed a complaint with BBB.

Regards.

Amar.

Sincere thank you !

Customer Answer
Date: 05/23/2023
Hello,

Pls do NOT close the complaint they blocked my account again.
Business Response
Date: 06/04/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account.

I've reviewed the details of your account and see that your account was active and you have placed orders recently on June 4, 2023.

Feel free to contact our customer service team for assistance if you have any issues with your account.

To contact us, visit ******************************************************************* follow the prompts.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item:-- 114-**********438, Ancestress full Real Diamond Engagement Ring For Women, Gold Plated Iced out Premium Diamond CZ ************** Wedding Engagement Band Ring for Men Wo Account: ********************* What happened?1.I purchased an item from AMAZON 04/10/2023 2.I got the package some days between 04/10/2023 and 04/17/2023. 3.I did not open the package and directly send it back to *** on 04/17/2023. The tracking number is 1ZFF16599078188775.4.I contacted AMAZON customer associate several times, they confirm that AMAZON got the package on 04/20/2023. Each time I talked with customer associates, they are positive and promise to refund soon.5.On 05/17/2023, I got the email from AMAZON, they say my package is empty, and refuse to refund.My hard evidence:*** receipt AMAZONs email, confirm they get the package My software evidence:AMAZON should provide the chat history, since AMAZON close my account My ******************************* got the package on 04/20/2023, why cannot find the item missing before 05/17/2023?Why close my account immediately, to stop me accessing the digital data of this order?My request:1.AMAZON searches the package again, the item is small and might be ignored.2.AMAZON provides evidence that they open the package and item not included. Otherwise, I assume an AMAZON employee steals it. 3.AMAZON should apologize and refund me.
Business Response
Date: 06/09/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered four tires from Amazon *** set them in my yard. I got home seen them never moved them realize they were the wrong tires sent not what I paid for. I called Amazon they sent *** back the next day and pick them up. All four tires were packaged together with duct tape. They first claimed they only got two tires back then they claimed a week later that they had three tires all these tires once again were packaged together as one unit. The *** driver verified and gave a tracking number for all four of the tires. Amazon told me I needed to get that number from *** which I did for them which was their job but I was trying to resolve the matter and get my money back so I could order the tires I needed not the ones they sent (they sent the wrong ones). So as of today this has been over 3 weeks of constant calling as of today I still don't have my money I still don't have the tires and Amazon wants me to wait a month to get my refund. I ordered a product I gave them money they did not provide the product I ordered. they chose to use *** which was a contract between them and *** to deliver them. They chose to use *** to pick the product back up that they sent mistakenly. All contracts with this was between *** and Amazon nothing to do with me my only obligation was paying for them which I did and receiving them which I didn't. They took my money and did not produce the product that I ordered and now want me to wait a month to get my money back this is unacceptable. I already did part of their job searching out the numbers and talking to the *** driver who has come to my house twice and confirmed that yes he picked up all four tires and delivered them back to the warehouse. This is all irrelevant because this contract was between them not me. they got their tires and they got my money and they want me to wait because they said they can't find the tire this is not my problem that's their problem or ***'s problem. I paid for a product I didn't get it I want the product or my money immediately. I hope all this makes sense I'm using speech text I don't type that well. Thank you very much have blessed day
Business Response
Date: 05/19/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order number you are referring to.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to bbb@ amazon.com if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/26/2023
The order number is 111-4658-731-3610607.
I'd I'd like to point out just to verify my complaint that if you contacted Amazon they are very aware of this order number I've not only talked to multiple customer care people I've also been through corporate. They know they messed up there is no denying it but they are being stubborn about returning my money knowing it's 100% their fault their mistake. Thank you for your time and your help
Business Response
Date: 05/30/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issue a refund of $61.10 for the remaining amount for the item.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Simple Deluxe 18 Inch Pedestal Standing Fan, High Velocity, Heavy Duty Metal for Industrial, Commercial, Residential, Greenhouse Use, Black. Condition: New from Amazon.com Services LLC on Amazon website on May 11, 2023. I received a fan on May the 17th used instead of new. I use $15 of my credit. The supervisor ****** from Amazon **************** stated that I will lose my credit even though the item wasn't what I purchased. I like to have a full refund
Business Response
Date: 05/19/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking I see that a refund of $71.24 has been issued to the original payment method on Thursday, May 18, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Customer Answer
Date: 05/23/2023

Complaint: 20073420

I am rejecting this response because: I am losing $15 credit because I had to return the used Merchandise. I would like to be accommodated with my $15 credit for this purchase towards my next Amazon purchase because I order new not used

*******************
Business Response
Date: 05/26/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked your account and see that we received your return and refunded the amount originally charged to your credit card, $71.24.

You do not receive a refund for any promotional discounts or coupons that were applied to an order.

I'm sorry for any misunderstanding.For more information regarding promotional certificate, please visit the below mentioned link:

************************************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello today I am informing you my concerns with Amazon that I had recently happened. On Monday, May 15 I had ordered two shower heads to come to my apartment by Tuesday, May 16 on the order when I was ordering my packages I had told Amazon under the notes that please leave my package at the door or leave it in a lock lock box secure behind. Since Amazon had issues securing other peoples packages here Im apartment complex. I received a notification that my package was delivered yesterday Monday, May 16 that it was left in the mail room **************** went down in the mail room to check and see where my package was and it was not there. I had told Amazon before to please leave my packages in either two places, I have tried to contact Amazon and they had told me that I should wait 24 hours because my package could arrive again I waited 24 hours and today Wednesday, May 17 I chat with Amazon. I told the Amazon employee that we did had issues before at our apartment complex. That packages was not delivered and that they will leave them outside where anyone can drive by and see it. My apartment complex I tried to talk to all Amazon drivers and leave flyers throughout the whole apartment complex that they have to leave residence packages in a secure place via front door or locker box that we have here at the apartment complex. The person on the chat which was Name **** was unprofessional. He rude and told me to shut up and that I should just try to police report. After I already told them, I will file a police report that he was been requesting for me. As a customer, I dont feel like its my job to file a police report when Amazons should have a clear understanding with their drivers to deliver their packages in a secure professional time I feel like its not as customers I should be penalized by their mistake but anyways I did file a police report just for them to say we dont deal with this and it was denied.
Business Response
Date: 06/15/2023
Hello *****,

Were sorry to hear that you havent received your items from order mentioned by you. It's very important to us that our customers receive the products they purchase from Amazon.
We appreciate your business and regret that these items haven't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.
Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.
You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 30 June 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon drivers continue to drive across or back their vehicles across my front yard.Occurred at 5:20-5:30 PM on Wednesday, May 17 2023
Business Response
Date: 05/30/2023
Hello *********************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the incident that you've experienced. We were able to find the driver related to this incident. On this occasion, we recommend you creating a Property Damage claim to cover the costs of the tire marks at the property. Please contact our claims administrator, ARC at Phone Number: (856) ********

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

Unfortunately, we do not have the ability to send someone to repair/clean the those marks.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in March 2023, I purchased some items from Amazon which I didnt receive when I was supposed to and reported to be lost. A refund was requested and granted. The next day, the items were delivered so I called Amazon customer service and had the refund reversed which they did and accordingly re-charged my account for said items. Since then, on 4 separate occasions I have received emails stating that either I return the item (a trailer hitch) or they would charge me again for it. I have been in contact with Amazon customer service each time and supposedly had this resolved, yet, it hasnt. This last time, today 5/17/23, they actually charged my account for this item, again. Although they yet again say this situation is resolved, I'm inclined to believe that I'll receive yet another email and have to go through this whole thing again. I'm really sick and tired of arguing with these people. I have documentation of payment, reimbursement, and repayment and also of confirmation from their customer service representatives if needed.
Business Response
Date: 05/20/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the charge that was taken off for an item which you already paid.

Upon checking your order, I found a full refund of $21.99 has been issued for the retrocharge that was taken off for this item.

Regards,

*****
Amazon.com

*****************************

Customer Answer
Date: 05/20/2023

Complaint: 20072953

I am rejecting this response because: I understand it may take a couple of days, but as of yet, my account hasn't been refunded yet. And another reason is that this song and dance
has been played before! 4x to be exact. I've accepted apology after apology from you people with the assurance that it will not happen again yet it does. So, until I'm satisfied that this
will no longer be part of my bi-weekly / tri-weekly routine then I'm hoping the BBB will view this as an on-going claim.

Sincerely,

*****************
Customer Answer
Date: 06/05/2023
To whomever this is going to,

Here we are yet again. If you read the email I received from ***** on Saturday, May 20, 2023, you will see that they claim to have found that the full refund
of $21.99 was issued for the item I had already paid for. Well, I've been waiting to see that refund hit my banking account since then. As of todays date,
June 4, 2023, there has been no such refund posted to my account.

Look, $21.99 isn't much, but I did the right thing by reporting to you that I received the supposedly lost item and had you take payment for it then. Why don't
you do the right thing and return the 2nd $21.99 you stole from me.

*****************

Business Response
Date: 06/06/2023
Hello *****************,

I'm ***** from Amazon.com. I thank you for taking time in writing to us.

Once again, I've checked your order and I'd like to confirm that a refund was issued to your MasterCard ******* on May 17, 2023 for $21.99.

The refund shows approved and went through successfully from our end. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 10 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Customer Answer
Date: 06/08/2023
Hello *****,

Hey I'm sorry for the mix-up. My bank seems to have a problem with keeping things in the correct order. On my statement it looks like you gave me the
refund then took it right back out again on May 18, 2023.

Once again, sorry for the inconvenience and mix-up.

Case closed.

Thank-you for your patience,
*****************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account number is: **********, account name: *********************, billing address: *****************************************************************************, email address: ******************** My account was closed in October ***** and I uploaded information three times: my billing address, phone number, credit card statement, rental contract, driver's license information, etc. But I still haven't unlocked my account, and I have called many times. My amazon balance has about $500.The customer service said I must open my account and I can get my money back.On the afternoon of April this year , I called Amazon and the supervisor told me that my account has been removed since my account was locked.So I cant get my money back
Business Response
Date: 06/10/2023
Hello Chunmei,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern regarding the closed account and have looked into the matter in detail. We are not able to locate the account you are referring to or transfer any gift card balance / information to a different account.

As you let ** know that your account was closed, we would not be able to recover the account activity and information due to Closure of Your Account and the Deletion of Your Personal Information.

The closure of your account entails removal of related information and any Amazon.com Gift Cards balance will no longer be available for you to spend. I share the link to the help pages for reference.
****************************************************************************************************************************************************;

I realize you're upset we've been unable to address your concerns to your satisfaction. We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20072831

I am rejecting this response because:
if Amazon account is closed,you can upload something information that they require to open the account.So The ********************** customer service says if the account is closed,all of the information is deleted. I dont think so. If the account can be recovered, all content in the account will also be recovered. I have the right to get my money back.

Sincerely,

*********************
Initial Complaint
Date:05/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First of all I used to have an option on my account to where I can type in my phone number and Amazon customer service would call me and they would already know what orders I would be inquiring about. I no longer have that option. so I called and I spoke to four different people. the first person I gave the complete order number to and she said she saw nothing at all pertaining to the order. I finally ended up talking to ****** at 6:08 p.m. in ******** time. Her phone sounded terrible and I asked to speak to a supervisor. she said she could not get me a supervisor. I asked to speak to a different representative and she said she could not get me to another representative. After explaining to her my issue she then said she could get me a supervisor but I had to get authenticated first. she claimed that I had to check my email somehow in order to be authenticated. I informed her that I have never ever been told to do that and that I could not check my email. I attempted to give her the order number and she refused to take it. So I am forced to make a complaint. My issue was about to delivery of my order #***-7455642-6177844. The package was left on the porch for the weather to damage it or a thief to steal it but I have a huge mailbox that they could have simply put it in. Now the main issue is why I no longer have the ability to type in my phone number on my account and have ********************** call me like I did for several years prior to this. It is clearly needed because now im wasting 45 minutes of my life and talking to four incompetent people who refuse to help me. I was attempting to make a complaint regarding whoever delivered the package. I could not get authenticated and I did not have the ability for Amazon to call me. I have attached a screenshot of the order in particular. I have attached the new screen that doesn't allow me to have Amazon call me like it used to on my account. Also each representative I spoke to told me they had no ID number.
Business Response
Date: 06/07/2023
Hello Mr *********** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the experience you've had with our customer service and with the delivery of the order # ***-7455642-6177844. I've forwarded your feedback to ensure the associates are coached for the same.

Further regarding the delivery service, we've submitted the feedback to our local delivery station, the delivery partner will be coached for the same. If the product is defective or damage, please return the product by visiting our online return centre for a refund.

Further regarding the contact us feature, I've checked the screenshot you've provided and see that there is an alert stating "we're experiencing longer than normal wait times", occasionally depending on call volumes we're experiencing we'll provide the best 'contact **' option to our customers.

Our customers can continue to contact ** from the customer service option in the app.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
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Customer Answer
Date: 06/15/2023

Complaint: 20072795

I am rejecting this response because: Amazon has hired people who literally hang up back to back. multiple representatives have done this. Amazon doesn't have customer service and now you can't even talk to the representatives who hang up on you. What good is a company when you can't even get verified after spending your money on that company's product. Amazon has been on a downward spiral and now they have arrived at God awful status in particular with their non-existent customer service.

Sincerely,

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