Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has sent me defective product and refuses to refund upon return, i was told to contact manufacture which i did. there is no manufacturer its a scam company from *****. they have an email address which upon emailed bounced back..this is literally unaccepotable to allow scammers to de fraud ppl by selling defective products ..all em,ail was sent to amazon and i received no response upon showing them evidence of fraudulent so called manufacturer that its a scam this si so called manufactureer that u contact via their scam website Address not found Your message wasn't delivered to ********************** because the domain kerchangrop.com couldn't be found. Check for typos or unnecessary spaces and try again.LEARN MORE i need refund and i m reporting this scam to federal trade commission and *** and other places order 114-1938111-3803425 .its unacceptable to tell me to contact a manufacture that not exists ...!!!!
Business Response
Date: 05/30/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 114-1938111-3803425. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer. Therefore, we will not be able to reimburse you.
Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=G59PXSUWUFR92NUQ.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged 249$ for an item I had returned. I have spent a month fighting with Amazon to get my money refunded. Told multiple times that I would need or that I was being assisted with filling a dispute with original seller, however, seller responded (finally) that I would need to be refunded by Amazon. There is no communication among team members at Amazon customer service and every time I call I have to spend an hour plus explaining the situation over and over again.
Business Response
Date: 05/20/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the charge.

Unfortunately, we could not locate the order ID or product name in your complaint. We request you to write us back with this information for further assistance.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/25/2023
Amazon order number
112-6967938-1152242
*************************
****** charged to card ending in 3926
*********************** Italian gold mesh bracelet
Business Response
Date: 05/30/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the order #***-6967938-1152242 and we're sorry for the inconvenience you've had.

I can confirm a refund of $249.00 has been issued to your payment card on May 26, ********************************************* 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The order number is 111-0904757-8564220 ive been on the phone with amazon since monday items delivered by amazon logistics monday were not left at my house i immeadiatly called i walked all through my neighborhood looking for the location. I called and explained this they told me i had to call back the following day after 7 pm i explained i had more packages and did not want them to be misdelivered too asked if there was anyway to contact the drivers so they could go back and get my items or at least tell me the exact location and id retrieve them myself they said they had no way to do that. Next day it says another item is delivered i open the photo the photo pictured is not my house at all my home is not even white! I call again speak with a rep named ****** she said she reported both drivers and escalated the issue because reading my delivery instructions and hearing me she knows items were not delivered to my house. This is also not a neighbors house i looked! Ive walked and driven all over looking and cannot find either or these locations or my items. She advises me she will call me back following day for return or replacement because policy states they have to wait. She calls me says she cannot process this has to transfer me i spoke with someone saying their name was **** he said he was processing my refund without police report because the photos provided by the driver are NOT of my home or property. The call was disconnected i So i called again this woman tried to tell me i had to wait again and i said no maam i have waited the requested time and have been told over and over this can be addressed now she advised me she was refunding me i asked about a confirmation email she said it can take a few hours. I never recieve the email so i call again and was told maybe they were stolen file a police report and i explained they cannot be reported stolen because they were not delivered to me and i have photo evidence as such, was yelled at and hung up on.
Business Response
Date: 05/21/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you still havent received your order #XXXXX4220, even though the tracking states it has been delivered.

Items:
-********'s Secret Bombshell Fine Fragrance 8.4oz Mist
-SOYUS Cordless String Trimmer 10 Inch Weed ****** Cordless 20v Electric Weed ******, 2 Pcs 2.0Ah Battery Weed Trimmer Edger, Lightweight Grass Trimmer

The tracking shows that Amazon has recorded your package as delivered on May 19, 2023.

We recommend checking with your neighbors, unless you have health or safety concerns about doing so, members of your household, or if applicable, your workplace reception, to find out whether they've taken delivery of the package on your behalf. Occasionally, packages that are at first thought to be lost turn out to have been left with a neighbor or an out of sight location.

We understand that a photo was taken at the time of delivery, but before we issue a concession we want to ensure that we have investigated all options on where this package could have been left as someone in your household could have picked it up, or it was left at a neighbor's house.

If you haven't received your package by Monday, May 22 please contact us again and we can investigate this delivery further.

If your order arrives in the meantime, you don't have to contact us.

You can contact **************** by using the following link:

****************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/21/2023

Complaint: 20074539

I am rejecting this response because:
tuesday i explained to many representatives that the photos of delivery on those 8 packages were not of my home or address i begged them to reach out to the driver and then friday more items were delivered to the wrong location and i still have no refund for ANY of my misdelivered items and when i call im refused help. I have not recieved 10 items. Its ridiculous that they refused to reach out to delivery monday to prevent the rest of my order from being misdelivered and its unreasonable for you to refuse to refund items that your drivers put at the wrong house. I am not going to pay for things i never recieved! You have refused me help since monday may 15th.
Sincerely,
Sincerely,

*********************
Business Response
Date: 06/01/2023
Hello,

Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #XXXX4220.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the packages were delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before July 03, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/01/2023

Complaint: 20074539

I am rejecting this response because:
Ive provided police report and all information and still noone will help me or correct the problem
Sincerely,

*********************
Business Response
Date: 06/06/2023
Hello *********************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked our logs and It appears interaction with our representative was outside of the ************* business hours. We request you to please on a weekday during business hours so we can verify the report.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20074539

I am rejecting this response because: i have called MULTIPLE TIMES well within business hourse of everyone and still dont get helped and told you cant verify over and over i have my call logs and phone records. This is unacceptable that you are refusing to refund me when there is proof the fault of all of this is your drivers at amazon logistics and the crappy customer service i begged you guys for help when the first package in the order wasnt delivered yo me and i was treated awful hung up on and just rounded in circles over and over, to the point several packages were all delivered incorrectly i said from day one the photos of the packages provided by youre companys driver ARE NOT EVEN OF MY HOUSE!!!

Sincerely,

*********************
Business Response
Date: 06/11/2023
******************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

At this time, we're unable to validate your report with the police department. We request you to please contact ** after July 4, 2023 and we can review our options.

Unfortunately, We will not be able to help after July 14, 2023.

Regards,

*****.
Amazon.com
*****************************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUESTING A FULL REFUND FOR THE FOLLOWING ORDER 114-3378065-6337037 REQUESTING REFUND TO ORIGINAL PAYMENT METHOD
Business Response
Date: 06/07/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the order #***-3378065-6337037.

However, we were unable to find the reason for the refund in your complaint.

If you've returned the product we've not received it and therefore we're unable to issue any refund in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a INSIGNIA 43-inch Class F30 Series LED 4K UHD ************* (NS-43F301NA22, 2021 Model) Order# ***-6064068-0425823 on July 15, 2022. I also purchased the warranty for three years. I then tried to call ASURION if no answer on April 29, 2023. I then called Amazon the same day. Their at first stated that my warranty had expired. After I had confirmed I purchased the extended warranty, I would have to contact them myself. Still no reply. The next day recalled Amazon and requested to speak with their supervisor. I spoke with their supervisor and she replied what the previous representative said to do. however, she said that she would send an email with Asurion to get a reply. If you get no one, recall Amazon. Well, heres Wednesday and no reply. I called today to speak with Amazon supervisor once more and explained why Im not get any solution feasible to me. He said there was nothing Amazon can do because its sold by a third party. I shared with him that it may be sold by a third party but its seems to me that although this is Asurions agreement however its through Amazons platform where I purchased it. Therefore Amazon have some responsibility to resolute a feasible solution. He disagreed. I said with no disrespect, I needed to contact some else who understands what Im trying to convey. I wanted to tell him that I was a disabled veteran who has no transportation with seizures, TBI, COPD and PTSD. I dont need this.
Business Response
Date: 06/07/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the issue and have reviewed it in detail. We regret the misunderstanding and aggravation when you reached us on this issue. We will not be able to offer any refund at this point.

The order was sold on Friday, July 15, 2022 by Best Buy. The ** originally came with a 1 year manufacturer's warranty, the subsequent extended warranty kicks in after the manufacturer warranty expires.

The protection plans offered on Amazon are sold and serviced by Asurion. For questions regarding the protection plan please reach out to Asurion or Amazon customer service. All Insignia products come with a 1 year Manufacture warranty that covers manufacturing defects or issues, please contact ********************** for any troubleshooting, service or replacements. You may reach Insignia by dialing **************.

In case you run into any issues post Wednesday, July 20, 2022 - Monday, July 25, 2022, I would recommend you reach Asurion for more assistance.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/18/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased reusable shopping bags from the Amazon website on 5/15/2023. I pay for a Prime membership that includes 2 day shipping. I contacted Amazon as to why I pay for the membership but not receive my items within two days. They had no answers for me. I bought these items on sale and nowhere in the Prime membership information does it state that 2 day shipping does not apply to sale items or lightning deals.
Business Response
Date: 05/20/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #***-5275933-1706608 regarding the delivery date.

I understand that as a valuable prime customer you expect the items to get delivered within days, however in very rare conditions the delivery date will be assigned late. It might be due to the item availability at the fulfillment center or the transportation.

However, I'll make sure to get this issue escalated to the shipping team to work on it.

I request you to wait for the order to get delivered as per the given delivery date.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: Tuesday May 16 $318.2 I was checking on an order I made when I suddenly received this email:Hello,We closed this account. We will cancel any open orders you had on this account (skip)Has your account been closed in error?If you believe there has been an error, let us know by replying to this email to reach an account specialist. Our **************** team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can help you with technical issues.I replied to the email since this is obviously some error, I have never used Amazon.com before. This is the reply I got:Hello,As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our siteAfter a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ********************** replied telling them they are wrong, they only sent me the same email again. Mind you, I have several open orders because my daughter requested I buy her a few stuff. Amazon is making up lies and I cannot even get the status of my purchases. How could they find me linked to other accounts and I have not used the service before? I want my account reopened so I can view my orders. It is not fair, what wrong can I do on my first time? This needs to be fixed STAT! Open orders : *************** Order #***-7868297-2979423 Order #***-7794716-3868265 Order #***-5597327-7376234 Order #***-6761980-8246602 Order #***-0545367-4093056
Business Response
Date: 05/30/2023
Hello,

We have reviewed the customers buyer account.

We have replied to the customer via email. We sent this mail to their registered email address on 30th May 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning I woke up to this email.For the past 3 months I keep on getting this email saying I subscribed and I have put a PIN number on my account like they told me I have turned off everything and yet I keep on getting subscribe to this Channel and all other kinds of stuff continuously even though I have a pin number on my account.They take the money out immediately then they tell me they're going to give me my money back 3 to 5 months but you know what this has happened three other times and they say they sent me the money but I could prove it by my checking account that I have not received the money so they still owe me $30 and now we got another one today so that makes $40 that they owe me that they claim that they sent to me and I even checked with my bank and it was never put into my account so here I am going to be out $40.I am so sick of contacting them every single month and them saying that they're going to take care of this and every single month I get a email saying I subscribe to this channel so we got two issues going on here one they don't know what they're doing because every month I get subscribed to something and two they owe me 40 bucks now and they say it's going to be in my account 3 to 5 days but it doesn't go into my account and I can back that up.I have even requested they put the $40 on Amazon gift card and the associate said ok two months and it never happened.I need Amazon to fix this problem and to give me my money back I have a pin number on here the only thing I should be subscribed to is prime so if they have to block every single thing except Prime then they need to do it, they need to fix this and give me my money back !!!!Thanks for subscribing to PARAMOUNT+ PREMIUM with Prime Video Channels.You can now watch PARAMOUNT+ PREMIUM on Amazon. Your account has been charged $9.99 plus any applicable taxes.This subscription will automatically renew every month unless you opt out of automatic renewal.
Business Response
Date: 05/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I can confirm two refunds were successfully processed onto the original payment method for your Paramount+ Premium subscription on January 31, 2023 for $5.33 and March 13, 2023 for $8.42 with a total of $13.75.

I can also confirm a $40 Amazon gift card was issued to your account on May 18, 2023 with a current balance of $29.68. You can view your balance and usage history in Your Account here:

*************************************************

1-Click is a payment method used by FireTV devices when purchasing content or subscribing to streaming channels. You can manage your 1-Click payment settings using the link below:

*****************************************************************************************************************************************************

You can also set up a purchase PIN for your ******* device and view your content and devices using the steps in the link below:

Purchase PIN:
************************************************************************************

My Content and Devices:
**********************************************************************************************

Once again, I'm sorry for the problems you've had and I hope you'll give ** the opportunity to serve you again in the future.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 05/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I did eventually receive the $40 payment but the two payments that they claim they sent me in the past were not reflected on my checking account so the issue was on their part but I did get the money back so I'm satisfied with that.
The only other thing is that next month I'm going to be calling again because every single month I get subscribed to this and this is not on my end because I hardly watch TV and I'm the only one in my house so there is no way whatsoever that I'm clicking anything to subscribe I will come home I will get a notification and I will have to get on the Amazon app and I will have to deal with it again and again and again so whatever glitches happening is on their end but I am satisfied with the results of this thank you very much.

Sincerely,

*******************************
Initial Complaint
Date:05/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Mom's personal email and Amazon accounts were hacked on May 11, 2023. The email is ***************** We realized it was compromised on May 22nd. Someone spent $3000 on her Amazon account. We have spoken with at least 7 Amazon reps and spent hours on the phone. Each person has told ** something different. The issue is still not resolved. Amazon is not taking the criminal activity happening in my Mom's account seriously and their communication has been slow and vague. They have designed a system that is purposely difficult to navigate. Each time we speak with someone, we have to explain the entire issue again. We have sent copies of my Mom's ID TWICE to regain access to the account and it still hasn't happened. The hackers added 2-step verification to the account which stops ** from getting in. My Mom has an ******************************************** account. I'd like to speak with someone from the fraud department on the phone - or someone who has authorization to fix my Mom's account. We haven't been sleeping since this happened and my Mom is a wreck. Please help **.
Business Response
Date: 06/11/2023
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 22 May, 2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 items on the same order number. I also returned them both at the same time to *** (as instructed by Amazon) and received a receipt from *** for both items. Within 24 hours Amazon sent me notification that they received 1 of the 2 and refunded me for it. ( the less expensive of the 2 items) The other one they have no information on, they didnt receive it and they didnt get the tracking information from ***. They sent me around from person to person repeating myself for 3 hours and it became clear that they were not going to resolve the issue. This has been happening for every return I have had that is over $100. They lose it in their system and they dont have the ability to return my money.
Business Response
Date: 05/31/2023
Hello ********,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the pending refund for a return.

We request you to write ** back with the order ID for further assistance.

We hope to see you soon
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/31/2023
Order number is 112-1650452-1607400
Business Response
Date: 06/03/2023
Hello Ms ************ style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to ** with the order #***-1650452-1607400.

Up on checking, I see that we've issued a refund of $84.95 to your payment card on May 18, 2023. This refund will reflect in your statement in 3-5 business days. I'm afraid to say we're unable to offer any compensation in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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