Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2023, I ordered and paid $55.10 for two Encased ********************************* Charger(s), Fast Charging Stand Dock(s) for ******** USB C Phones. As stated in the order, Free delivery tomorrow, May 18. Order within three hours and 54 minutes followed by my name and zip code. When I received the confirmation email, it stated the item will arrive on Saturday, May 20. As this is not the first incident of not receiving the item to be delivered as promoted, I called Amazon to explain the discrepancy. The representative failed to understand the issue. She claimed they did not know my delivery zip code though it is listed, nor available inventory and thus could not possibly honor the delivery date. I was told to expect delivery on May 18, then told it would arrive on May 20 and now according to the reps available data, May 23rd. This would be five days after the date I was initially told to expect and accepted. In the past when this has happened, Amazon provided me credit for the misleading commitment they did not keep. This appears to me as false advertising - enticing me into placing an order which the Amazon representative claims could not be kept. As it recurs, one would wonder if Amazon has any intention of following through. Order #***-0904109-0688269
Business Response
Date: 05/22/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the shipping times for the item Order ID: *******************.

Were sorry for any misunderstanding.

Our delivery estimates are based on the item's availability and the delivery speed you choose. If an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free Shipping. The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes ** to obtain the item or prepare it for shipment.

Upon checking I see that your order has been shipped with one day shipping and it was delivered as per the promised date Saturday, May 20, 2023.

Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/23/2023

Complaint: 20078362

I am rejecting this response because: I believe the respondent has completely missed the issue of my complaint. This is nothing more than a basic explanation of inventory and shipping. What needs to be brought to their attention is that this is a deception,false advertising that I can receive the item on the next day if I respond within 3 hours and 54 minutes. It clearly says the item is in stock, it clearly identifies my zip code to ship to. I did respond during the allotted time frame, and they did not uphold their end of the promotion to deliver the next day. It is not a matter of choosing a ship date. The confirmation stated a different delivery date. If that is an indication they cannot meet their end of the agreement, then the order page should have reflected next day delivery is not possible. That was my reason for purchasing is the next day delivery. This is not the first time Amazon has pulled this deceptive act. But in the past,we came to an agreement and I was compensated with a credit to be used for future purchases. As a regular customer who has spent thousands of dollars in purchases, I deserve a better response than this one. Regardless, it was not delivered the next day as advertised. I have enclosed material documenting their offer to deliver the next day.

Sincerely,

***************************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
?????????? 14, 2023 Ordered a refurbished ******* S20 Ultra Order #***-9462862-2397012 $311.17 charged to my Amazon card ending in **** ?????????? 1, 2023 Request return authorization label from seller.Item sent via ************** 13 Tracking #1ZR7Y0129009954088 Item received and signed for ?????????? 15 Multiple attempts with Amazon CS regarding refund. Given different dates for refund 3 times.?????????? 26, 2023 File BBB complaint #******** Response from Amazon - wait until ?????? 13 ?????? 15, 2023 Contact CS again via Chat - ticket for refund created; 3-4 days for sure?????? 18, 2023 Still no refund
Business Response
Date: 05/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your refund has been granted and issued on Friday, May 19, 2023 for the amount of $311.17. The refund should be within 5 business days.

I hope this issue has been resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a swimming pool that arrived full damaged. Contacted Amazon immediately within 5 days of my purchase. I purchased on 5/3/2023. Delivery on 5/8/2023. I've spoke with 30 representatives/supervisors to no avail in fixing this issue. I've tried returned the damaged item multiple times and was denied by picked up services each time due to the nature of my driveway. I am physically unable to lift and move a package that weighs more than I do and drag it down my half mile driveway to the edge of the road and have explained this to no avail. I have over 100 screenshots from extremely rude non helpful Amazon employees. I am entitled to a refund that I'm being denied at no fault of my own. This item is sold and shipped by Amazon. I've been reaching out to Amazon since 5/8/2023. It is now 5/18/2023 and still no refund, no resolution. I have cried so much that I ended up at the Dr ****** for a severe ear infection due to fluid built up from crying in distress over this. This was a very expensive item!! I've had representatives hang up on me when I ask for a supervisor. I've had supervisors tell me to shut up and hang up when trying to explain the issue. I've been a customer for over ***** now and being treated this way is absolutely disgusting! The item arrived damaged, services are refusing to pick up for a return, none of this should be placed on me since this is fully on Amazon. I need a refund or I will have no choice but seek legal action against all 30 employees and Amazon as a whole. I have all proof of everything. 10/10 would NEVER use Amazon again and I will be canceling all my services with them that I've been paying for over 10yrs now. This is sickening!!! There's over 100 screenshots so please reach out directly for them all if needed!
Business Response
Date: 05/30/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with the return of your Order ID ending **** and have looked into the matter in detail. A full refund has already issued on this order.

A refund of $393.32 was issued on Wednesday, May 24, 2023 to your **** original payment method. You should see this on your statement within 3-5 days of issue.

In this connection, you can follow the instructions emailed to you the same day as the refund.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 13 Apr 2023 requested a refund for a seasonal product, that only lasted 1 season. Product Fan no longer works. Known Fan problem was acknowledged by the manufacture & has since discontinued that particular model AUF300 . Reference Order ID: ******************* Auertech Evaporative Air Cooler, Portable 3 in 1 Cooling Fan. Purchase price $118.51.
Business Response
Date: 05/22/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regrading the defective item Auertech Evaporative Air Cooler, Portable 3 in 1 Cooling Fan with 4 ****************** ***** Tank and Casters.

I apologize for the inconvenience that you have experienced in this case.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd suggest you to please contact the manufacturer if the product is under warranty.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 05/22/2023

Complaint: 20077147

I am rejecting this response because:
Because the Manufacturer doesnt respond after multiple attempts. That is unacceptable.

Sincerely,

***********************
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 10, 2023 $885.90 Amazon was committed to provide me a refund for boxes and tape because they didn't have a large box to send me for the free return of a gazebo that I bought that had missing parts. The amount that I paid for the boxes and tape is $39.40 On 5/17/23 I was told by several employees that I would be refunded for two boxes and tape that I had to buy in order to return the gazebo to Amazon due to *** not taking the box on 5/15/23 (gazebo box was in my backyard I was unaware that *** was coming I didnt received a call from *** as Amazon stated to let me know when theyre coming to get the gazebo) and 5/16/23 because the *** Access Point that the *** driver from 5/15/23 told me to take the gazebo to 242 Mayfair ******************************************************* who said they didnt take items over 15 pounds, the *** at ************************************************************************************** said the box was wet and tearing and ****** the *** driver will not take the box like that. I chatted with an employee on Amazon website and I called Amazon to let them know the difficulty that I was having with getting the gazebo return to them is when I was told that I would have to buy a box or boxes and tape the boxes together as ***** the Leadership Team instructed. After I purchase the boxes and tape I put the gazebo inside and called Amazon back and spoke with ***** about getting refunded. ***** told me to make sure I have my receipt and that I would get a refund for the boxes and tape after *** pick up the gazebo he said to call back when *** have it. I called Amazon back on May 18, 2023 after I got the notification that *** picked up the box and spoke to ******** and then his Supervisor ******* in regard to the refund for the boxes and tape and I was told that he doesnt see an option to select to refund the money for the boxes and tape that I paid for in order to return the gazebo.No, Amazon didnt try to resolve the problem.Order # ***-0279742-1781046
Business Response
Date: 05/20/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the misunderstanding regarding the return packaging on the order ending **** and have looked into the matter in detail. The response provided was correct, as we do not provide any additional packaging material or for a new box to return an item.

I refer you to the terms and conditions of Returns that can be found on each page at the bottom of Amazon.com.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/22/2023

Complaint: 20077077

I am rejecting this response because: If you pull the tape from May 17, 2023 you will hear that I was told that I would have to buy a box or boxes and tape the boxes together as ***** the Leadership Team instructed and I will get a refund for the boxes and tape. After I purchase the boxes and tape I put the gazebo inside and called Amazon back and spoke with ***** about getting refunded. ***** told me to make sure I have my receipt and that I would get a refund for the boxes and tape after *** pick up the gazebo he said to call back when *** have it. Your employees told me that I would get a refund for the boxes and tape.
Initial Complaint
Date:05/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continues to place charges on my credit card for Video services I have never ordered. I am an Amazon Prime member and use Amazon Firestick streaming device to receive my video. I ONLY watch videos that clearly indicate: "Included in your Prime membership". Yet I continue to get hit with additional charges beyond my Prime Membership fee for new add-on services I never ordered, so I have to call and have them removed. There have been dozens of such "add-on" charges over the last few months and I have had to spend time having them removed. The last example was a "7-day Free Trial to eDiscovery" that I never ordered, never used and I was not even aware of for a week because Amazon's notification email went into my spam folder. The email said if I did not cancel within 7 days, they would automatically start charging which they did, but removed after I called. I just want this to STOP and Amazon has not been responsive. The last supervisor I spoke to started screaming at me accusing "someone" in my household of ordering the services. I explained to him there are only 2 people in this household and we both are well-versed with TV controls and just DO NOT accidentally order add-on services. But he was defensive, did not listen and acted in an unprofessional manner. If this does not stop, I will have to cancel my service. At this writing there are no charges pending for dispute. I just want Amazon to resolve this. I have attached my communication to Amazon as a response to their Survey from their web page. Thank you. *****
Business Response
Date: 05/20/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and understand your concerns regarding the charges for prime video subscriptions.

I've checked your previous correspondence with our customer service and see that our associates have cancelled all the subscriptions. In future, if you suspect such unauthorized subscriptions, please change your password and enable two step verification on your account.

Two-Step Verification is a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password on computers and devices.

To sign up for Two-Step Verification, follow the steps from this Help page:

************************************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20076517
I followed ********'s instructions and now I have 2-factor authentication set up on all my devices. I will also ensure I am always logged out of my Amazon account except when in use.
I am rejecting this response because: Since my initial complaint and before I took the steps outlined above, a charge of $9.53 posted to my credit card on May 17th. I did not order any Music or Music Videos from Amazon or anyone else on any of my devices. The charge on my credit card says: Amazon Music. I would like this charge removed. I will then close this complaint.

Sincerely,

*******************
Business Response
Date: 05/26/2023
Hello *****,

Thank you for writing back to us.

I see that our colleague has issued a refund on May 24, **************************************************** 3-5 business days.

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Initial Complaint
Date:05/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI, for the order 113-1762535-2909819 with tracking **********************, I still do not receive it and it seems lost in transit, could you please help me to check it out and process the refund. Thanks
Business Response
Date: 06/11/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 11 June, 2023. This email confirms that the refund has been issued for ***** USD to the original payment method.

Sincerely,
********
Amazon.com
Initial Complaint
Date:05/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased batteries May 10 ******************** ****. The seller tried to take our money, and not send the product, using a fake **** tracking number, that was never given to ****. We wrote an honest review reflecting our experience, and Amazon deleted it. We would like this seller reported, and Amazon to not delete honest feedback, or we will close our account, and sign up with walmart.com instead. Every honest feedback we have ever left has been deleted, except the 5 star ones. Amazon is only allowing good reviews which is deceitful.
Business Response
Date: 05/20/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address.

Unfortunately, I'm unable to locate any order under this account.

I request you to provide us the order number, so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************

Customer Answer
Date: 05/22/2023
The correct info was sent to their email. If they want to continue to play games, we will just close our long standing account with **********************. They have done nothing to hold the seller, who tried to scam ** accountable.
Complaint: 20075834

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 06/07/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've reviewed the issue thoroughly and informed us that they didn't find any seller feedback for the mentioned order.

We would request you to check the seller name and the order number again.

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started selling with Amazon.com as a reseller over a year and a half ago. They have destroyed my business! The first big item I sold was for over$18k and instead of paying us in the two-week time frame, it took them months to release the money. Not sending me my 18k in time is not my complaint but is there to show the continued issues with amazon as a company, Horrible to deal with!! Fast forward to the last few months. We decided to try ***, so we had a product manufactured in ***** and send via sea to an Amazon *********** center. Amazon Software said it received the goods and then moved to the next steps to get the process for sale. We keep getting a date that it should be readily moved (10+ times already.) We are almost at ********************************************************************************************** we can open an investigation. On fine the wait is on... Then I check and I got charged an *** storage fee. I have nothing in *** storage for sale!!! So let's get this straight, Amazon is charging me a monthly fee for not selling my product and they can hold it for 90 days by amz policy without putting anything up for sale AND charging a fee for it!! I have called seller support many times and they seem useless to help on this matter. In no way should sellers be charged to not have their products sold. Especially since it has already increased its fees and takes most of the sales profit. The *** fee they charged me is sub two dollars, which is beside the point. I only sent 500 items as a trial, but what if this was *********, they should charge me over 4k just for them NOT to sell my item. When I asked for management to escalate the issue but the Amazon help guy to me they don't have an escalation point!! When I asked for my inventory back they told me I could have it sent back after it was processed and that it would cost more!!! This is a very predatory practice and needs to stop!!!!
Business Response
Date: 05/20/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Customer Answer
Date: 05/22/2023

Complaint: 20075524

I am rejecting this response because:
1. they did not respond to the complaint to through the BBB but said to use a number while contacting them. this only takes the BBB out of the equations. When we called them they customer service is not helpful and can not escalate our issues to management, Multiple calls go nowhere!
2. there is not escalation point, they just keep saying this is our policy!
3..Not only have they charged us for inventory space and not had our item for sale during the 90 day period since the creation of the shipment time. They LOST all of our 500pcs inventory items before they even place them on their shelves to charge us for inventory space. Now they are saying we have to prove we owned the items, we sent in the paperwork but we are still waiting to hear back. Where is our inventory? We have proof from *** that our packages were delivered.
In summary, Amazon is charging for inventory space on items they have lost, They are refusing to escalation to management, they are taking for every **** more days to even respond on trying to find our inventory, this will be considered resolved when 2 things happen. 1. items are either found or we get full sale price for those items. 500 x ***** = **** - expected selling fees and 2. the charges for inventory space while these items where not for sale

Sincerely,

*****************************
Business Response
Date: 05/25/2023
Hello from Amazon.com,
Kindly allow me to inform that we are currently working with our internal team to reach a resolution on the concerned case about the *** units of Shipment ID : ***1715386PM. My apologies for all the delay and inconvenience caused to the Selling Partner during this issue resolution.
As previously informed, we have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Thank you.

Customer Answer
Date: 05/25/2023

Complaint: 20075524

I am rejecting this response because: they still are asking for the same information over and over. I am not sure how many times I can send over the invoice, purchase contract, and POD from UPS. They have asked for proof of ownership, we had our company name put on the item.

Sincerely,

*****************************
Business Response
Date: 06/01/2023
Hello from Amazon.com,
Please note that we are currently still working with our internal team to reach a resolution for the seller's FBA units in Shipment ID FBA1715386PM. My apologies for all the delay and inconvenience caused to the sell;er during this issue resolution.

As mentioned in our previous correspondence, please advise them to refer to Case ID *********** for more information. Note that the aforementioned case is still ongoing and has not been closed.
Thank you.
Business Response
Date: 06/03/2023
Hello from Amazon.com,
Please note that we are currently still working with our internal team to reach a resolution for the seller's FBA units in Shipment ID FBA1715386PM. My apologies for all the delay and inconvenience caused to the seller during this issue resolution.
As mentioned in our previous correspondence, please advise them to refer to Case ID *********** for more information. Note that the aforementioned case is still ongoing and has not been closed.
Thank you.
Initial Complaint
Date:05/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 30, 2022 I purchased a Blink camera security system from Amazon.com. I immediately had problems with the installation and some replacement parts were sent out, the last being May 10, 2023. I deduced and confirmed the underlying issue is it uses a vulnerable deprecated network security algorithm (WPA2 Personal with TKIP) which the company falsely claims it doesn't use. They've tried to put the blame on everything from my ISP, router hardware, VPN provider, etc which I have confirmed is NOT the case. After demanding a refund for the item from Blink which has a one year warranty, they claim only Amazon can issue the refund, while Amazon says only Blink can. Meanwhile, I've noticed other customers with a variety of different systems have the same problem, which is actually the underlying issue I noted above. The complaints have become more prevalent as many ISP's, router manufacturers, VPN services and OS/software vendors began updating their security standards in early 2023 to use WPA2 AES as the minimum baseline algorithm. Enabling several options or creating a separate VLAN on the same router equipment does NOT work. I want my refund and I want Blink/Amazon to openly acknowledge the issue to both existing and potential customers, especially considering this is camera security system demands users weaken their entire home network system.
Business Response
Date: 05/30/2023
Hello Cheshana,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience with the blink camera from the order #***-9479488-9145804

Up on further research I see that our blink technical team has requested you to check with your ******** service provider as we've provided all the troubleshooting steps for this case. Further we've also issued a return label on May 23, 2023. If you no longer want this product, use this return label to return the product for a refund. Please be informed items returned outside the return window will have a restocking fee, which cannot be waved off.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

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